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Cocreate an
experience
Michiel Rovers
Crossmedialab Utrecht
University of Applied
Science
Twitter: @michielrovers
Cocreate an
experience
Michiel Rovers
Crossmedialab Utrecht
University of Applied
Science
Twitter: @michielrovers
Cocreation?
Any form of interaction between the initiator and the
participating consumers with the aim of creating a new
or improved product / service and to achieve an
experience for these and other consumers (Out, 2013)
Visitor statisticsVisitor statisticsVisitor statisticsVisitor statistics
EventManagementEventManagementEventManagementEventManagement
MediaenvironmentMediaenvironmentMediaenvironmentMediaenvironment
Experiences
ImpactImpactImpactImpact
Festival
DNA
Festival
DNA
PersonalityPersonality
QualityQualityDemo-
graphics
Demo-
graphics
SatisfactionSatisfaction ValuesValues
LoyaltyLoyalty MotivationsMotivations
ExperienceExperience
Festival-
graphics
Festival-
graphics
E = MC2
Social media users have significant lower scores
on the motivations to go or to be at a festival
... and their satisfaction about the festival is lower
“Adding a computer to a boring exhibit, is a boring exhibit with a computer”
(Mintz, 1998)
“Adding social media to a boring festival, is a boring festival with social
media”
(Van Vliet et al., 2012)
Instrument to Evaluate Events
Moti-vations
Demo-
graphics
Festi-
graphics
Mentalities Quality Satis-faction Loyalty Value
Social
Media
‘Old’
Media
Mouth to
Mouth
Action
readiness
Emotional
experience
Arousal
Festival
DNA
So What?
One question remains!
How can an organization
enable their visitors to
cocreate before, during
and/or after an event?
Cocreation and
events
• Website analysis on 140 Dutch festival websites
• 60 festivals with cocreation
• Main focus on the program
• Mainly DJ contests or band contests
Do’s and don’ts for using cocreation as an organization:
•Set a clear goal
•Give clear guidelines and boundaries
•Don’t use the word ‘volunteer’
•Anticipate on a shared feeling
•Give enough recognition
•Show what you have done with the input
Concrete Products!
Event Monitor
Student Projects
More information
April: data from eventmonitor
May: workshops with event organizations
May: concepts from student projects
June – September: measurements at events
December: toolkit presentation
Husite.nl/cocreatieenevents
(under construction)
Michiel.rovers@hu.nl
Twitter: @michielrovers
husite.nl/cocreatieenevents
www.crossmedialab.nl

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Future isn't what it used to be

Editor's Notes

  1. opening over central topic: cocreatie en events vragen aan de zaal wat hun achtergrond is (musea? Festivals? Anders?)
  2. mijn achtergrond: participatie: welke media om welk verhaal goed over te brengen (starten met jongerenparticipatie in Achterhoek) via UvT naar HU waar mijn andere hobby festivals gecombineerd werd met participatie
  3. uitleg crossmedialab: binnen het huidige medialandschap wat inzetten om een verhaal te vertellen. Docenten, onderzoek, studenten en de praktijk samenbrengen en praktische oplossingen vanuit wetenschappelijke resultaten vandaag voorbeelden vanuit onderzoek naar festivalbeleving en museumkompas, en link naar huidig onderzoek naar cocreatie en events
  4. onderzoek festivalbeleving: ontstaan vanuit waarom gaat men naar een festival
  5. onderzoek vanuit literatuur, enquetes op festivals en interviews met organisaties/subsidieinstellingen
  6. onderzoek vanuit literatuur, enquetes op festivals en interviews met organisaties/subsidieinstellingen
  7. pizzametafoor: organisaties zijn de chefkoks en wij hebben de ingredienten onderzocht
  8. model uitgerold. Erg groot en ingewikkeld want niet eens op een T-shirt te zetten
  9. model uitgerold. Erg groot en ingewikkeld want niet eens op een T-shirt te zetten
  10. Ingredienten in vogelvlucht uitleggen: demografische, festigrafische gegevens, motivaties, mediagebruik, tevredenheid
  11. model uitgerold. Erg groot en ingewikkeld want niet eens op een T-shirt te zetten
  12. model uitgerold. Erg groot en ingewikkeld want niet eens op een T-shirt te zetten
  13. Hoe media in te zetten voor welke doeleindes
  14. Hoe media in te zetten voor welke doeleindes
  15. uiteindelijk geleid tot een boek festivalbeleving, een vragenlijst waarmee organisaties de ingredienten kunnen meten en veel deelnemende festivalorganisaties
  16. uiteindelijk geleid tot een boek festivalbeleving, een vragenlijst waarmee organisaties de ingredienten kunnen meten en veel deelnemende festivalorganisaties
  17. uiteindelijk geleid tot een boek festivalbeleving, een vragenlijst waarmee organisaties de ingredienten kunnen meten en veel deelnemende festivalorganisaties
  18. Mediastrategiespel / festivalstrategiespel
  19. Mediastrategiespel / festivalstrategiespel
  20. Mediastrategiespel / festivalstrategiespel
  21. Museum en festivalmonitor
  22. Museumbattle: creatieve snelkookpan van een week. Studenten verzinnen crossmediale concepten voor echte opdrachtgevers (musea). In het project studenten via Museum Battle, vervolgens uitwerking via Crossmedialab en studentenprojecten en meting over effectiviteit van onderdelen