4. What’s in a Story
sto·ry1
/stôrē/
noun
1. an account of imaginary or real people and events told for entertainment.
"an adventure story"
synonyms: tale, narrative, account, anecdote; More
2. an account of past events in someone's life or in the evolution of
something.
"the story of modern farming"
people events
the evolution of
something.
5. What’s in a Story
A story provides meaning by taking a string of
events and adding them to their true but
unsuspecting sum.
6. Why Story?
We’re still hard wired to learn better if someone’s words have
emotion and meaning to them. The use of narrative helps our
brains to focus.
7. How?
What makes a SUCCESSFUL forecast….story
Simple – Know Thy Audience
Emotional – Make it relevant to the audience
Truthful – Be upfront about assumptions
Real – Base it off real data
Valid – Show the numbers
8. How?
A US based Beauty Brand was based on finding balance in beauty.
Branded
Campaigns
Branded
Product
Campaigns
Generic
Campaigns
10. Data Sources
When it comes to data, Mass is Energy
The Best – current and past account performance for each and
every metric
Okay – current keyword list, use Adwords keyword volume
forecasts, and know sitewide Revenue metrics.
Can work with – competitive tool to tell you potential keywords
on, and potential keywords competitors are on, adwords keyword
volume forecasts, and industry standard conversion rate data.
11. Making Assumptions
Data is rarely perfect. Assumptions are your safety net.
Assumptions include the things you can and can’t control
We can all have incorrect assumptions and THAT’S OKAY!
Getting everyone onboard with your assumptions in the
beginning is key to getting buy in.
13. Use Tools
Seasonality does exist, therefore it should always be part of
your forecast.
Use any and every tool and data to determine seasonality for
your site.
Exclude known influencers such as viral events, large one time
site promotions, etc.
14. Every Metric
Every metric is impacted by seasonality fluctuations
Every metric should have a seasonality forecast
Fiscal Month
Impression
Modifier
CTR
Modifier
CPC
Modifier
CR
Modifier
AOV
Modifier
Base Metrics
January -35% 0% 0% 0% 0%
February -18% 18% -5% 18% 5%
March 7% -7% -8% -7% -4%
April 10% -10% 10% -10% -5%
May -20% 20% -2% 15% 3%
June -15% 15% 5% 10% 2%
July -10% 10% -14% 10% 2%
August 5% -5% 1% -5% -3%
September 10% 10% -1% 5% 2%
October 10% 10% 4% 10% 4%
November 50% 50% 18% 20% 8%
December -50% -50% 6% -50% -10%
15. Every Metric
Every component in your seasonality, whether it’s week,
month, or quarter, should have a % change field.
But KISS – Keep It Simple Stupid
Email me at kwitt@pfsweb.com for this tool
Fiscal Month Dates # of Weeks # of Days Spend Revenue ROAS AOV Orders CR CPC Clicks CTR Impressions
Base Metrics 56.00$ 4.00% 0.60$ 2.00% 10,800,000
January 1/3 - 2/6 5 35 84,240$ 314,496$ 3.73$ 56.00$ 5,616 4.00% 0.60$ 140,400 2.00% 7,020,000
February 2/7 - 3/5 4 28 77,435$ 377,026$ 4.87$ 58.80$ 6,412 4.72% 0.57$ 135,851 2.36% 5,756,400
March 3/10 - 4/2 4 28 70,891$ 334,962$ 4.73$ 56.45$ 5,934 4.39% 0.52$ 135,185 2.19% 6,159,348
April 4/3 - 5/7 5 35 77,201$ 283,519$ 3.67$ 53.63$ 5,287 3.95% 0.58$ 133,834 1.98% 6,775,283
May 5/8 - 6/4 4 28 72,467$ 322,403$ 4.45$ 55.23$ 5,837 4.54% 0.56$ 128,480 2.37% 5,420,226
June 6/5 - 7/2 4 28 74,279$ 353,584$ 4.76$ 56.34$ 6,276 5.00% 0.59$ 125,589 2.73% 4,607,192
July 7/3 - 8/6 5 35 63,175$ 392,779$ 6.22$ 57.47$ 6,835 5.50% 0.51$ 124,333 3.00% 4,146,473
August 8/7 - 9/3 4 28 63,391$ 361,040$ 5.70$ 55.74$ 6,477 5.22% 0.51$ 124,023 2.85% 4,353,797
September 9/4 - 10/1 4 28 75,872$ 467,874$ 6.17$ 56.86$ 8,229 5.48% 0.51$ 150,067 3.13% 4,789,176
October 10/2 - 11/5 5 35 95,462$ 647,661$ 6.78$ 59.13$ 10,953 6.03% 0.53$ 181,582 3.45% 5,268,094
November 11/6 - 12/3 4 28 253,572$ 1,888,574$ 7.45$ 63.86$ 29,573 7.24% 0.62$ 408,558 5.17% 7,902,141
December 12/4 - 12/31 4 28 67,122$ 212,486$ 3.17$ 57.48$ 3,697 3.62% 0.66$ 102,140 2.59% 3,951,071
TOTAL 1,075,107$ 5,956,404$ 5.54$ 58.90$ 101,126 5.35% 0.57$ 1,890,043 2.86% 66,149,201
17. Tasty Sandwich
Like a Good Story, and a Yummy Sandwich, a Meeting should
have a beginning, middle, and end.
Bread = Goals
Start and end with stating the goals
Crunchy Stuff = Strategy and Assumptions
Meat (or bean patty if you’re a vegetarian) = actual numbers
19. Follow Up & Realign
“When you make an assumption, you are preparing room for
error.” – Toba Beta
Check your assumptions
Adjust your forecast as new information is available
Communicate changes
Rinse and repeat
20. Give Up The Fear
Forecasting’s goal is
To provide a benchmark
To provide a tool to measure progress toward
To provide a tool to tell the story of our account
NOT to hit every number right
NOT to be a fortune teller
Theme – the key takeaway or moral of the story
Plot – a conflict or struggle the main character goes through
Structure – order in which you tell the story
Characters – who’s involved
Setting – place and time
Style and Tone – show, don’t tell, and use words with clearest possible meaning
The element of surprise grabs attention, points to gaps in people’s knowledge, and then fills them in.
Simple – easy to understand and in the language of the listener
Emotional – make it relevant to the audience – research client to know their motivations – like beauty brand example
Truthful – Predictions incorporate reasonable variances from real life occurrences
Real – Base it off of real numbers
Valid – Use real numbers
Story means knowing your audience and catering your story to them.
Including bits of the brand in your forecast produces an element of surprise and that grabs attention, points to gaps in people’s knowledge and then fills them in.
We don’t dive into a marathon without prepping ourselves. We don’t go camping without preparing the supplies we need to take with us. We don’t buy a house without doing research. The brand you forecast for is paying you to do the research before they buy the house.
The more data you have, the more energy, or validity, you add to your presentation.
Potential Questions:
How do you relate this to lead generation?
What if you don’t have any data access?
What’s the least predictable metric? Impressions and CPC.
Perfect to bring audience in that forecasting is scary.
Related how we naturally are as humans (stories is how we evolved)
Good emphasis on sourcing the data and making sure to tell them to tell client how data was sourced
The closing was strong