Daniel Assouline, the former chairman and co-founder of UpClick, was a leader with excellent communication skills. An active listener and a voracious reader, Daniel maintained clear and open communication channels with both his employees and his clients.

1. Daniel Assouline, the Former Chairman of
UpClick Adopted a Customer Centric
Approach
Daniel Assouline

2. Daniel Assouline is the former chairman and co-founder of Montreal,
Canada based payment processing firm, UpClick. A startup in the face of
cut throat market competition and an uncertain business environment
was lucky to have a leader like him.
A leader with experience, charisma, intelligence and ethics, Daniel knew
the importance of continuous learning and constantly evolving strategies,
which proved to be immensely beneficial for the ecommerce solution
provider.
A highly uncertain global economic
environment, rising competition and
increased consumer awareness and
expectations has made heading a
modern organization an immensely
challenging task.

3. Plans and policies that succeeded in the past may find themselves
redundant and unprofitable in the current business environment. A leader
as such heading a modern organization must possess the following traits
and characteristics to drive the profit and the goodwill of the organization
he/she heads.

4. Customer centric approach
In this age of intense competition and globalization, customer is the king in
the real sense of the word. Organizations that fail to attract and retain
customers are soon going to find themselves out of business.
UpClick was immensely successful because customer focus ranked highly in
Daniel Assouline’s scheme of things. The experienced leader knew that
customers have a lot of choices and they are simply going to shift their
loyalty to other organizations if your fail to pay them your undivided
attention.
An organization in order to gain
competitive advantage must pay
heightened attention to quality of its
products as well as its pre and after
sales service.

5. Daniel spent a lot of time in assessing the needs, wants and requirements
of his potential clients. What they did have and what they needed was the
central theme around which he built his service strategies.
This enabled him to deliver beyond expectations to his clients. This
augmented the brand image of the payment processing firm to a great
extent and helped it generate a lot of goodwill and brand loyalty.

6. Good communication skills
This is one skill that has been playing an important part since ages in
determining how successful or unsuccessful a leader will be. History bears
testimony to the fact that highly successful leaders down the ages had highly
developed communication skills.
Modern leaders as such, would be fooling nobody but themselves if they
think that they can succeed without possessing excellent communication
skills. A leader may have a solid vision and strategy for his organization but all
this will count for nothing in the absence of exceptionally sound
communication skills.
This is understandable as a leader needs to share his goals and visions with
his employees to achieve the overall objective of the organization. Leaders
with good communication skills have high chances of succeeding in their
endeavor of creating a happy and profitable organization.
Good communication skills greatly aid a leader in energizing and motivating
his workforce by helping them see the bigger picture and their overall role in
completing it. Employees can better understand their individual role and
responsibilities and the importance of their contribution in making the
organization a market leader.

7. Daniel Assouline, the former chairman and co-founder of UpClick, was
a leader with excellent communication skills. An active listener and a
voracious reader, Daniel maintained clear and open communication
channels with both his employees and his clients.