1. Auto Attendant
Insurance Agent needs help answering calls
Challenge: An insurance agent called and needed a way to direct his clients to claims
and pay by phone service when he could not answer the calls. He was using an
antiquated answering machine and giving out busy signals to clients, who were growing
frustrated. The answering machine said ‘Please hang up and dial the toll free number
for claims’ and people were upset because they had to take the time to find a pen and
paper and write down another number to call.
Solution: I suggested that
the agent take advantage
of our personal customer
support and setup. We
customized an auto-
attendant that would pick
up on his phone after four
rings or if his rollover
lines were busy. When the
person got the auto
attendant, they could
choose an option to go
directly to claims (when the press ‘1’ we forward to the claims call center), press an
option for pay-by-phone, or press a third option to leave a message for the agent. When
the message was left, the agent was immediately notified with an email alert.
Results: The agent has so much more time to concentrate on his clients. His clients are
satisfied and happy that they no longer receive busy signals and they don’t have to wait
if they need to speak to claims, especially in an emergency situation. The insurance
agent threw his answering machine away, and uses us as his trusted method of routing
his clients to where they need to go.
Contact US
Call or Email Us - 877-599-6500
We want to talk with you! Our sales representatives are available from 8 a.m. to 5
p.m. CST to assist you in answering any questions you may have regarding our
PBX phone services.
Sales - Ext 12 - sales@messagingservice.com
Customer Service - Ext 11 - service@messagingservice.com
Billing - Ext 16 - billing@messagingservice.com
Website: http://www.messagingservice.com