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Professional Behavior

     Tom Heston, MD
Case Study 1
• A physician over time becomes attacted to a
  current patient
• The physician and patient mutually agree to
  end the physician-patient relationship
• The physician now asks the former patient out
  on a date, and they go on several additional
  dates.
• What do you think?
Case Study 1
• Relationship soured
• Complaint made to the state medical board
• Physician was disciplined by the state medical
  board and license was restricted for 2 years
Principles
• Physicians are in a position of power

• Patients can be vulnerable to their influence

• Physician power should only be utilized for
  medical purposes, not personal gain

  – Romantic relationships with a current patient is
    not allowed

  – Some states prohibit the treatment of family,
    friends, or employees
Doctor-Patient Relationship
• Both parties must agree
• Physicians do not have a legal obligation to
  enter into a doctor-patient relationship with
  anyone, however note that:
  – Emergency departments must treat everyone
  – Physicians working in such settings have agreed to
    provide treatment to all patients seeking care
• Ending the relationship: reasonable notice,
  provide alternatives, maintain records
Gifts From Patients
• Small gifts acceptable
• Large gifts should be refused
• Patients may be vulnerable, and as a result
  give a provider a large gift.
Impaired Physicians
•   Substance abuse
•   Physical disability
•   Mental illness
•   Old age resulting in poor performance
Principles to Follow
• Self Regulation
  – Surgeon with advanced arthritis stops operating
  – Elderly physician retires
  – Physicians have a duty to do their very best to self
    regulate their medical practice
• Physician Colleague Regulation
  – Must ensure that the impaired physician gets help
  – When discovered, all physicians have an ethical
    obligation to ensure impaired physicians get help
  – Physicians are often in the best position to
    identify impairment in a colleague
Medical Malpractice
• Error and mistakes occur. This alone does not
  equal malpractice
• Must prove the 4Ds: dereliction of duty results
  in damage directly to the patient
  – Dereliction: giving substandard medical care
  – Duty: a physician-patient relationship exists
  – Damages: actual damage to the patient occurred
  – Directly: damages were the result of dereliction
Impact on Physicians
• All physicians are at risk of getting sued
   – ~10% per year in US historically
   – Top specialties: surgery, ob/gyn, anesthesiology
• Malpractice is a tort, i.e. a civil wrong.
   – Compensation typically is financial.
• Physicians occasionally, but rarely, accused of
  a criminal malpractice violation
   – Result can be jail time
Types of Damage
• Compensatory
  – Reimbursement of medical bills
  – Reimbursement of lost wages
  – Pain and suffering
• Punitive Damages
  – Designed to punish the offending party
  – Designed to set an example
Deviation From the Standard of Care
• Generally determined by LOCAL practice
• Practice guidelines – http://guideline.gov
• Medical society guidelines
Informed Consent
• Not simply a signature on a page
• Fully Informed
  –   Procedure
  –   Alternatives
  –   Benefits
  –   Risks
• Informed Refusal
  – This is a high-risk situation
  – Frequently occurs in emergency room settings
  – Must fully document and ask patient to sign out AMA
Patient Obligations
•   Fully inform the physician
•   Ask questions
•   Be honest
•   Follow medical advice
Medical Errors
• Ethical duty to inform patients of an error if it
  will impact the patient’s care.
• Minor errors that will have no impact upon
  care do not need to be reported to the patient
Case Study 2
• Patient with high blood pressure admitted to
  hospital
• Order for “Diovan” misinterpreted as for
  “digoxin”, possibly due to sloppy handwriting
• Patient overdosed on digoxin requiring a
  prolonged stay
• Patient successfully treated, being unaware of
  situation
• What are the principles here?
Case Study 2
• Physician, pharmacist, and nurse all made a
  mistake
  – Dosage difference for digoxin vs Diovan should
    have been caught by pharmacist and nurse
  – Physician should have written more legibly
• Harm occurred, even though patient unaware
  – although no long-term harm, the patient did have
    a prolonged hospital stay
Case Study 3
• What is the role of the Risk Management
  team in a hospital?
  – Patient advocacy?
  – Improve clinical care?
  – Ensure the ethical treatment of patients?
  – Minimize legal risk to the hospital?
Case Study 3
• Risk Management Teams are tasked with
  reducing the legal risk to the hospital.

• May or may not lead to improved clinical care

• Sometimes, but not always, also reduces the
  liability risk of physicians and nurses.
Case Study 4
• Adult patient with leukemia informed
  (procedure, alternatives, benefits, risks)
  regarding bone marrow transplantation
  versus chemotherapy
• Patient agrees to bone marrow
  transplantation
• Patient dies and lawsuit filed
• What is the likely outcome?
Case Study 4
• Lawsuits can be filed for any reason
• In states with no tort reform, outcomes are
  unpredictable due to high emotion and low
  level of medical expertise of non-professional
  (lay public) jurors.
• Theoretically, the physician should not lose
  this lawsuit because of documented, full
  informed consent, and the therapy being
  within the standard of care
Case Study 5
• Patient with acute myocardial infarction
• Angioplasty offered
• The procedure and risks were fully explained
  to the patient
• Patient decides to go with medical therapy
  alone
• Patient dies
• What is the medico-legal situation here?
Case Study 5
• Consent was not done properly: the
  alternatives and benefits were not discussed
• Procedure and associated risk of procedure
  explained, but...
  – Benefit of procedure not explained
  – Alternatives (and their risks) not explained
Case Study 6
• Resident disagrees with medical management
  by attending physician
• What should the resident do?
Case Study 6
• The resident should first discuss the case with
  the attending, using evidence-based medicine
• If no satisfactory response, then resident
  should bring the issue to a higher local
  authority
  – Do not go to the patient
  – Do not go directly to the state board
  – Go to a local, higher authority
Case Study 7
• Elderly women admitted to hospital with
  gastroenteritis and dehydration
• Does not complain of dizziness
• Left alone to use the toilet, gets dizzy, and
  falls
• Sues hospital for negligence
• What are the legal principles here?
Case Study 7
• Patients are required to fully inform physician
  of medical condition and physical complaints
• Patients required to inform nurses about
  dizziness when it affects nursing duties
• Fall precaution policies in hospitals try to
  prevent this situation from occurring.
Case Study 8
• Patient with osteomyelitis
• You forget to reorder antibiotics, and the
  patient misses 2 days out of his 6 week course
  of antibiotics (2 days out of 42 total)
• The patient does not experience any clinical
  deterioration
• Condition successfully treated by 6 weeks
• What should you do?
Case Study 8
• This is a medical error but not malpractice (no
  damage occurred)
• You should inform the patient and reassure
  them that they will be okay
Case Study 9
• Patient admitted with massive intracranial
  bleed
• Patient on a ventilator
• Brain death confirmed
• What do you do?
Case Study 9
• Inquire about organ donation
• Death is determined by the physician, not the
  family
• Brain death = death
• Cardiopulmonary arrest resistant to
  rescussitation = brain death = death
• Remove the ventilator after speaking with the
  family
Case Study 10
• A parent brings a 5-year old child to the ER
• You suspect child abuse
• What do you do?
Case Study 10
• Report the situation to child protective
  services
• You are ethically and legally required to report
  even a suspicion of abuse
• You are legally protected even if it turns out to
  not be abuse
General Principles
• The patient comes first
• Open communication
   – Tell the patient what you know
   – Expect reciprocity from the patient
   – Try to remove barriers to communication
     such as computers, other family members
General Principles
• Work on long-term relationships
• Negotiate rather than order. Paternalism is
  out.
• Admit errors
• Never “pass-off” care. Stay involved even
  after referral to subspecialist.
General Principles
• Ensure you understand the patient first
• Patients do not get to select inappropriate
  treatments
• Best answers serve multiple goals. Consider
  both short-term and long-term issues.
General Principles
• Never lie.
• Accept the health beliefts of patients
  – Expect to come across folk remedies
  – Explain your care in plain language
• Accept and honor religious beliefs of patients,
  participate if appropriate
• Anything that improves communication is
  good
General Principles
• Have a good bedside manner and be
  respectful
• A good rapport increases patient satisfaction,
  compliance, and physician satisfaction
References
• Kaplan Medical USMLE Medical Ethics (2006)

• Deja Review USMLE Step 1

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20120425 - USMLE Bioethics - Professional Behavior

  • 1. Professional Behavior Tom Heston, MD
  • 2. Case Study 1 • A physician over time becomes attacted to a current patient • The physician and patient mutually agree to end the physician-patient relationship • The physician now asks the former patient out on a date, and they go on several additional dates. • What do you think?
  • 3. Case Study 1 • Relationship soured • Complaint made to the state medical board • Physician was disciplined by the state medical board and license was restricted for 2 years
  • 4. Principles • Physicians are in a position of power • Patients can be vulnerable to their influence • Physician power should only be utilized for medical purposes, not personal gain – Romantic relationships with a current patient is not allowed – Some states prohibit the treatment of family, friends, or employees
  • 5. Doctor-Patient Relationship • Both parties must agree • Physicians do not have a legal obligation to enter into a doctor-patient relationship with anyone, however note that: – Emergency departments must treat everyone – Physicians working in such settings have agreed to provide treatment to all patients seeking care • Ending the relationship: reasonable notice, provide alternatives, maintain records
  • 6. Gifts From Patients • Small gifts acceptable • Large gifts should be refused • Patients may be vulnerable, and as a result give a provider a large gift.
  • 7. Impaired Physicians • Substance abuse • Physical disability • Mental illness • Old age resulting in poor performance
  • 8. Principles to Follow • Self Regulation – Surgeon with advanced arthritis stops operating – Elderly physician retires – Physicians have a duty to do their very best to self regulate their medical practice • Physician Colleague Regulation – Must ensure that the impaired physician gets help – When discovered, all physicians have an ethical obligation to ensure impaired physicians get help – Physicians are often in the best position to identify impairment in a colleague
  • 9. Medical Malpractice • Error and mistakes occur. This alone does not equal malpractice • Must prove the 4Ds: dereliction of duty results in damage directly to the patient – Dereliction: giving substandard medical care – Duty: a physician-patient relationship exists – Damages: actual damage to the patient occurred – Directly: damages were the result of dereliction
  • 10. Impact on Physicians • All physicians are at risk of getting sued – ~10% per year in US historically – Top specialties: surgery, ob/gyn, anesthesiology • Malpractice is a tort, i.e. a civil wrong. – Compensation typically is financial. • Physicians occasionally, but rarely, accused of a criminal malpractice violation – Result can be jail time
  • 11. Types of Damage • Compensatory – Reimbursement of medical bills – Reimbursement of lost wages – Pain and suffering • Punitive Damages – Designed to punish the offending party – Designed to set an example
  • 12. Deviation From the Standard of Care • Generally determined by LOCAL practice • Practice guidelines – http://guideline.gov • Medical society guidelines
  • 13. Informed Consent • Not simply a signature on a page • Fully Informed – Procedure – Alternatives – Benefits – Risks • Informed Refusal – This is a high-risk situation – Frequently occurs in emergency room settings – Must fully document and ask patient to sign out AMA
  • 14. Patient Obligations • Fully inform the physician • Ask questions • Be honest • Follow medical advice
  • 15. Medical Errors • Ethical duty to inform patients of an error if it will impact the patient’s care. • Minor errors that will have no impact upon care do not need to be reported to the patient
  • 16. Case Study 2 • Patient with high blood pressure admitted to hospital • Order for “Diovan” misinterpreted as for “digoxin”, possibly due to sloppy handwriting • Patient overdosed on digoxin requiring a prolonged stay • Patient successfully treated, being unaware of situation • What are the principles here?
  • 17. Case Study 2 • Physician, pharmacist, and nurse all made a mistake – Dosage difference for digoxin vs Diovan should have been caught by pharmacist and nurse – Physician should have written more legibly • Harm occurred, even though patient unaware – although no long-term harm, the patient did have a prolonged hospital stay
  • 18. Case Study 3 • What is the role of the Risk Management team in a hospital? – Patient advocacy? – Improve clinical care? – Ensure the ethical treatment of patients? – Minimize legal risk to the hospital?
  • 19. Case Study 3 • Risk Management Teams are tasked with reducing the legal risk to the hospital. • May or may not lead to improved clinical care • Sometimes, but not always, also reduces the liability risk of physicians and nurses.
  • 20. Case Study 4 • Adult patient with leukemia informed (procedure, alternatives, benefits, risks) regarding bone marrow transplantation versus chemotherapy • Patient agrees to bone marrow transplantation • Patient dies and lawsuit filed • What is the likely outcome?
  • 21. Case Study 4 • Lawsuits can be filed for any reason • In states with no tort reform, outcomes are unpredictable due to high emotion and low level of medical expertise of non-professional (lay public) jurors. • Theoretically, the physician should not lose this lawsuit because of documented, full informed consent, and the therapy being within the standard of care
  • 22. Case Study 5 • Patient with acute myocardial infarction • Angioplasty offered • The procedure and risks were fully explained to the patient • Patient decides to go with medical therapy alone • Patient dies • What is the medico-legal situation here?
  • 23. Case Study 5 • Consent was not done properly: the alternatives and benefits were not discussed • Procedure and associated risk of procedure explained, but... – Benefit of procedure not explained – Alternatives (and their risks) not explained
  • 24. Case Study 6 • Resident disagrees with medical management by attending physician • What should the resident do?
  • 25. Case Study 6 • The resident should first discuss the case with the attending, using evidence-based medicine • If no satisfactory response, then resident should bring the issue to a higher local authority – Do not go to the patient – Do not go directly to the state board – Go to a local, higher authority
  • 26. Case Study 7 • Elderly women admitted to hospital with gastroenteritis and dehydration • Does not complain of dizziness • Left alone to use the toilet, gets dizzy, and falls • Sues hospital for negligence • What are the legal principles here?
  • 27. Case Study 7 • Patients are required to fully inform physician of medical condition and physical complaints • Patients required to inform nurses about dizziness when it affects nursing duties • Fall precaution policies in hospitals try to prevent this situation from occurring.
  • 28. Case Study 8 • Patient with osteomyelitis • You forget to reorder antibiotics, and the patient misses 2 days out of his 6 week course of antibiotics (2 days out of 42 total) • The patient does not experience any clinical deterioration • Condition successfully treated by 6 weeks • What should you do?
  • 29. Case Study 8 • This is a medical error but not malpractice (no damage occurred) • You should inform the patient and reassure them that they will be okay
  • 30. Case Study 9 • Patient admitted with massive intracranial bleed • Patient on a ventilator • Brain death confirmed • What do you do?
  • 31. Case Study 9 • Inquire about organ donation • Death is determined by the physician, not the family • Brain death = death • Cardiopulmonary arrest resistant to rescussitation = brain death = death • Remove the ventilator after speaking with the family
  • 32. Case Study 10 • A parent brings a 5-year old child to the ER • You suspect child abuse • What do you do?
  • 33. Case Study 10 • Report the situation to child protective services • You are ethically and legally required to report even a suspicion of abuse • You are legally protected even if it turns out to not be abuse
  • 34. General Principles • The patient comes first • Open communication – Tell the patient what you know – Expect reciprocity from the patient – Try to remove barriers to communication such as computers, other family members
  • 35. General Principles • Work on long-term relationships • Negotiate rather than order. Paternalism is out. • Admit errors • Never “pass-off” care. Stay involved even after referral to subspecialist.
  • 36. General Principles • Ensure you understand the patient first • Patients do not get to select inappropriate treatments • Best answers serve multiple goals. Consider both short-term and long-term issues.
  • 37. General Principles • Never lie. • Accept the health beliefts of patients – Expect to come across folk remedies – Explain your care in plain language • Accept and honor religious beliefs of patients, participate if appropriate • Anything that improves communication is good
  • 38. General Principles • Have a good bedside manner and be respectful • A good rapport increases patient satisfaction, compliance, and physician satisfaction
  • 39. References • Kaplan Medical USMLE Medical Ethics (2006) • Deja Review USMLE Step 1