What is a platform? What is “government as a platform”? My experience delivering digital public services https://docs.google.com/presentation/d/1N6-oCysWz3fqqpJSxru8wXRDYfOYu_LCUZIWwnAA3Ks/edit?usp=sharing

1. DELIVERING BETTER DIGITAL PUBLIC SERVICES
November 15th 2021

2. Mauko Quiroga
Public Innovation Consultant
Open Source Contributor
Former Policy Officer
@maukoquiroga

3. Today we’ll see together:
What is a platform
What is “government as a platform”
My experience delivering digital public services
Your thousand questions 🙌

4. PLATFORMS

5. What is a platform?

6. A “digital” platform is a generative system
The best ideas come from its users
Not from the creators of the platform

7. The “4 laws” of a platform
Users want to be actors
There’s more intelligence outside of an organisation than inside
An alliance with users multiplies value
Value can be captured

8. Users want to be actors

10. There’s more intelligence outside of an organisation
than inside

12. An alliance with users multiplies value

14. Value can be captured

16. But…

17. “Time and again, the documents show,
Facebook’s researchers have identified the platform’s ill effects.
Time and again, despite congressional hearings,
its own pledges and numerous media exposés,
the company didn’t fix them.”
The Facebook Files

20. We can do better

21. Can’t we?

22. GOV-AS-A-PLATFORM

23. What is “government as a
platform”?

24. Like a platform, a “government as a platform” knows
that…
The best ideas come from its citizens
Not from government

25. The “4 laws” of “government as a platform”
Citizens and civil servants want to be actors
There’s more intelligence outside government than inside it
An alliance with citizens & civil servants improves government’s impact
Impact can be captured and shared

26. Citizens and civil servants want to be actors

30. There’s more intelligence outside government than
inside it

33. An alliance with citizens & civil servants improves
government’s impact

38. Impact can be captured and shared

41. —Entr'acte—

42. And civil servants?

43. And my experience?

44. BETA.GOUV.FR

45. (not very good Photoshop skills…)

47. What are “State Startups”?

50. Do you have an example?

51. No.

53. A hundred!

56. A portfolio of digital public services
SIMPLIFY
the lives of citizens, and
civil servants.
IMPROVE
public policy delivery to
increase social impact.
BUILD
government as a platform
common infrastructure.

57. mon-entreprise.fr
An interactive step by step
guide to starting a business
HARNESSING THE POWER OF DIGITAL TOOLS TO SIMPLIFY
PEOPLE’S LIVES

58. 135 000 simulations in April 2019
mon-entreprise.fr
An interactive step by step
guide to starting a business
MAKING IT EASIER TO LAUNCH A BUSINESS

59. 135 000 simulations in April 2019
mon-entreprise.fr
An interactive step by step
guide to starting a business
MAKING IT EASIER TO LAUNCH A BUSINESS

60. entreprise.api.gouv.fr
Setting up data-sharing tools
between public administrations to
lessen the paper-work for
companies
+ de 30 million documents were shared in
2018
MAKING IT EASIER TO LAUNCH A BUSINESS

61. IMPROVING PUBLIC POLICY DELIVERY

62. BUILDING GOVERNMENT AS A PLATFORM INFRASTRUCTURE

63. BUILDING GOVERNMENT AS A PLATFORM INFRASTRUCTURE

64. BUILDING GOVERNMENT AS A PLATFORM INFRASTRUCTURE
● Improved public service delivery
● Data-driven public policies
● With shared gov infrastructure:
○ APIs
○ Data
○ Source code
○ Legislation & regulations as
code

65. For a law, could I know:
● Which taxes should I pay?
● Which benefits am I entitled to?
● Which regulations have I to comply
with?
● Can’t it be done automatically?
BUILDING GOVERNMENT AS A PLATFORM INFRASTRUCTURE

66. For a public policy, could I know its:
● Redistributive impacts?
● Impact on government’s budget?
● Impact on citizens’ budget?
BUILDING GOVERNMENT AS A PLATFORM INFRASTRUCTURE

67. Very soon, yes.

69. LAUNCHING A
“STATE STARTUP”

70. An intrapreneur
Launching a “State Startup”
A public policy
problem
An impact
objective
A digital solution

71. Example:
“Place des entreprises”

72. “Allowing companies in difficulty to find the
advisor who can help them”

73. Launching a “State Startup”
An intrapreneur
“[Before Place des entreprises] I was a civil servant
advising small business leaders to find out what
their projects or their difficulties were.”
Mathieu

74. A public policy
problem
Launching a “State Startup”
Isolated entrepreneurs, siloed administrations:
the necessary construction of a common

75. Better serve small businesses needs to incentivise
local employment and economic development.
An impact
objective
Launching a “State Startup”

76. A networking system between business leaders
and service offerings !
A digital solution
Launching a “State Startup”

77. Implementation
Test
Measure
Design
Launching a “State Startup”

78. Software
developers
Business
developers
Digital
Business
Mentor
Designers
At the heart
of it all Intrapreneurs
Lots of A couple of
Quite a few Several
Launching a “State Startup”

79. QUESTIONS?

81. FURTHER READING

82. Further reading

83. Further reading

84. Further reading

85. Further reading

86. Further reading

87. Around the world
🇺🇸 18F – Website
🇺🇸 USDS - Website
🇬🇧 GOV.UK - Website
🇨🇱 DIGITAL.GOB.CL - Website
🇨🇦 Canadian Digital Service
Website
Service design playbook

88. THANK YOU FOR YOUR ATTENTION!