Wikis in corporate knowledge management


Published on

Published in: Business
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Wikis in corporate knowledge management

  1. 1. Wikis in Corporate Knowledge Management: Requirements and Structuring Options Dr. Martin Michelson Hochschule Darmstadt University of Applied Sciences Darmstadt
  2. 2. <ul><li>“ Data and information may be managed, and information resources may be managed, but knowledge (what we know) can never be managed, except by the individual knower, and even then, only imperfectly.” ” ( Wilson, T.D.: The nonsense of knowledge management. In: Information Research, 8, 2002 ) </li></ul><ul><li>“ Traditionell approaches have tended to see information and knowledge as something existing independent of the user, which can be accessed, stored, classified and managed by reference to its objective characteristics. ” ( Tredinnick, L.: Web 2.0 and Business: A pointer to the intranets of the future? In: Business Information Review 23, 2006 ) </li></ul><ul><li>“ In the business world, it is a common dictum that ‘if you cannot document it, you cannot manage it. Documentation of knowledge is crucial to managing knowledge.[…] It becomes obvious that it is extremely important to manage those assets.” ( Powell, T.: The knowledge Matrix: A proposed Taxonomy for Enterprise Knowledge, 2007) </li></ul>Knowledge Management
  3. 3. <ul><li>“ A free expandable collection of interlinked web pages, a hypertext system for storing and modifying information, easily editable” (Leuf/Cunningham 2001: The wiki way, 2001) </li></ul><ul><li>“ A page or collection of Web pages designed to enable anyone who accesses it to contribute or modify content, using a simplified markup language. Wikis are often used to create colaborative websites and to power community websites. Wikis are used in business to provide intranets and Knowledge Management systems ” ( </li></ul>Wikis What is a wiki?
  4. 4. Wikipedia
  5. 5. Wikipedia - Structure
  6. 6. Wikipedia - Structure
  7. 7. <ul><li>Defined concept of knowledge distribution and sharing </li></ul><ul><li>Central administration </li></ul><ul><li>Central quality control </li></ul><ul><li>Top - down </li></ul><ul><li>Defined metadata </li></ul><ul><li>Responsable authors of articles </li></ul><ul><li>Static documents </li></ul><ul><li>Low interaction </li></ul><ul><li>Low contribution </li></ul>Corporate knowledge management: Traditional approach
  8. 8. <ul><li>Concept of knowledge sharing as social process </li></ul><ul><li>User generated content </li></ul><ul><li>User driven quality control </li></ul><ul><li>User build metadata (Folksonomy) </li></ul><ul><li>Common authorship </li></ul><ul><li>Dynamic documents </li></ul><ul><li>Interaction </li></ul><ul><li>Contribution of many (?) </li></ul>Corporate knowledge management: Social Media based approach
  9. 9. Corporate Wikis
  10. 10. Corporate Wikis: Areas of application <ul><li>Knowledge tool: Publish own knowledge  disclosure of tacit knowledge </li></ul><ul><li>Documentation tool: Creating, editing, organizing and storage of all kinds of documents which could be of interest to one or several users (descriptions, reports, projects, e-mails) </li></ul><ul><li>Finding contacts: Overview on experts inside and outside the enterprise / making contacts </li></ul><ul><li>Discussion Forum </li></ul><ul><li>Reduction of distributing files via e-mail </li></ul>
  11. 11. <ul><li>No encyclopedia idea </li></ul><ul><li>Defined structure </li></ul><ul><li>Handling is obliged to clear rules and bound to closed user-group </li></ul><ul><li>Users, authors, editors are not anonymous </li></ul><ul><li>Users have different accession rights </li></ul>Corporate Wikis: Main differences to public wikis
  12. 12. <ul><li>Knowledge sharing culture </li></ul><ul><li>Support by the management </li></ul><ul><li>Editorial unit which prepares the basis of documents: Documentation, guidelines, glossaries, product descriptions, manuals, collections of best practices, protocols and job descriptions </li></ul><ul><li>Consistent development in direction of a knowledge sharing forum for the employees </li></ul><ul><li>Incentives promote the willingness to participate actively </li></ul><ul><li>The wiki has pioneers and ambassadors </li></ul>Corporate Wikis: Requirements