A guide to business etiquette for managers and businessmen

2. BUT IGNORANCE IS NO
EXCUSE

3.  TREAT COLLEGUES & CLIENTS WITH RESPECT
 BE COURTEOUS
 BE PUNCTUAL
 DON’T SAY NO- OFFER ALTERNATIVES
 GREET COLLEAGUES POSITIVELY
 DON’T HAVE GENDER BIAS

4.  USE YOUR CO NAME WHEN YOU ANSWER THE PHONE
 ANSWER AT ONCE
 BEGIN WITH A GREETING
 LISTEN DON’T INTERRUPT
 NO MATTER HOW BUSY SOUND POSITIVE
 KEEP A PEN & WRITING PAD READY BY THE PHONE TO TAKE
MESSAGES
 TAKE A MESSAGE PROFESSIONALLY
 DON’T EAT OVER A CONVERSATION
 DON’T HAVE MORE THAN ONE CONVERSATION AT A TIME

5.  NOT RETURN PHONE CALLS
 ABUSE, WHISPER OR MUTTER, WHISTLE, CRACK
KNUCKLES, YAWN
 SOUND TIRED, ANNOYED OR DEPRESSED OVER
THE PHONE
 FAIL TO PROMPTLY ANSWER SIMPLE QUERIES
 SEND LETTERS, MEMOS, EMAILS WITHOUT
SIGNATURES
 LEAVE YOUR DESK AT WORK OR CABIN IN A MESS
 REFUSE TO HELP PEOPLE