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EARNINGS RELEASE FINANCIAL SUPPLEMENT
THIRD QUARTER 2013
JPMORGAN CHASE & CO.
TABLE OF CONTENTS
Page(s)
Consolidated Results
Consolidated Financial Highlights
Consolidated Stateme...
JPMORGAN CHASE & CO.

CONSOLIDATED FINANCIAL HIGHLIGHTS
(in millions, except per share and ratio data)
QUARTERLY TRENDS
SE...
JPMORGAN CHASE & CO.

CONSOLIDATED FINANCIAL HIGHLIGHTS,
(in millions, except ratio and headcount data)
QUARTERLY TRENDS
3...
JPMORGAN CHASE & CO.

CONSOLIDATED STATEMENTS OF INCOME
(in millions, except per share and ratio data)
QUARTERLY TRENDS
RE...
JPMORGAN CHASE & CO.

CONSOLIDATED BALANCE SHEETS
(in millions)

Sep 30,
2013
ASSETS
Cash and due from banks
Deposits with...
JPMORGAN CHASE & CO.

CONDENSED AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS
(in millions, except rates)
QUARTERLY TRENDS
...
JPMORGAN CHASE & CO.

CORE NET INTEREST INCOME
(in millions, except rates)
In addition to reviewing JPMorgan Chase's net i...
JPMORGAN CHASE & CO.

RECONCILIATION FROM REPORTED TO MANAGED SUMMARY
(in millions, except ratios)
The Firm prepares its c...
JPMORGAN CHASE & CO.

LINE OF BUSINESS FINANCIAL HIGHLIGHTS - MANAGED BASIS
(in millions)

QUARTERLY TRENDS
3Q13
TOTAL NET...
JPMORGAN CHASE & CO.

CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS
(in millions, except ratio and headcount data)

QU...
JPMORGAN CHASE & CO.

CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data and whe...
JPMORGAN CHASE & CO.

CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data and whe...
JPMORGAN CHASE & CO.

CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data)
QUARTE...
JPMORGAN CHASE & CO.

CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data and whe...
JPMORGAN CHASE & CO.

CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data and whe...
JPMORGAN CHASE & CO.

CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data)

QUART...
JPMORGAN CHASE & CO.

CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data and whe...
JPMORGAN CHASE & CO.

CONSUMER & COMMUNITY BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data)
QUARTE...
JPMORGAN CHASE & CO.

CORPORATE & INVESTMENT BANK
FINANCIAL HIGHLIGHTS
(in millions, except ratio data)
QUARTERLY TRENDS
3...
JPMORGAN CHASE & CO.

CORPORATE & INVESTMENT BANK
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio and headcount...
JPMORGAN CHASE & CO.

CORPORATE & INVESTMENT BANK
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except rankings data and w...
JPMORGAN CHASE & CO.

CORPORATE & INVESTMENT BANK
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except where otherwise not...
JPMORGAN CHASE & CO.

COMMERCIAL BANKING
FINANCIAL HIGHLIGHTS
(in millions, except ratio data)

QUARTERLY TRENDS
3Q13
INCO...
JPMORGAN CHASE & CO.

COMMERCIAL BANKING
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except headcount and ratio data)
QU...
JPMORGAN CHASE & CO.

ASSET MANAGEMENT
FINANCIAL HIGHLIGHTS
(in millions, except ratio and headcount data)

QUARTERLY TREN...
JPMORGAN CHASE & CO.

ASSET MANAGEMENT
FINANCIAL HIGHLIGHTS, CONTINUED
(in millions, except ratio data and where otherwise...
JPMORGAN CHASE & CO.

ASSET MANAGEMENT
FINANCIAL HIGHLIGHTS, CONTINUED
(in billions)

CLIENT ASSETS
Assets by asset class
...
JPMORGAN CHASE & CO.

ASSET MANAGEMENT
FINANCIAL HIGHLIGHTS, CONTINUED
(in billions)
NINE MONTHS ENDED
SEPTEMBER 30,

QUAR...
JPMORGAN CHASE & CO.

ASSET MANAGEMENT
FINANCIAL HIGHLIGHTS, CONTINUED
(in billions, except where otherwise noted)

QUARTE...
3 q13 earnings_earnings_supplement
3 q13 earnings_earnings_supplement
3 q13 earnings_earnings_supplement
3 q13 earnings_earnings_supplement
3 q13 earnings_earnings_supplement
3 q13 earnings_earnings_supplement
3 q13 earnings_earnings_supplement
3 q13 earnings_earnings_supplement
3 q13 earnings_earnings_supplement
3 q13 earnings_earnings_supplement
3 q13 earnings_earnings_supplement
3 q13 earnings_earnings_supplement
3 q13 earnings_earnings_supplement
3 q13 earnings_earnings_supplement
3 q13 earnings_earnings_supplement
3 q13 earnings_earnings_supplement
3 q13 earnings_earnings_supplement
3 q13 earnings_earnings_supplement
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3 q13 earnings_earnings_supplement

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3 q13 earnings_earnings_supplement

  1. 1. EARNINGS RELEASE FINANCIAL SUPPLEMENT THIRD QUARTER 2013
  2. 2. JPMORGAN CHASE & CO. TABLE OF CONTENTS Page(s) Consolidated Results Consolidated Financial Highlights Consolidated Statements of Income Consolidated Balance Sheets Condensed Average Balance Sheets and Annualized Yields Core Net Interest Income Reconciliation from Reported to Managed Summary Business Detail Line of Business Financial Highlights - Managed Basis Consumer & Community Banking Consumer & Business Banking Mortgage Banking Card, Merchant Services & Auto Corporate & Investment Bank Commercial Banking Asset Management Corporate/Private Equity Credit-Related Information Market Risk-Related Information Supplemental Detail Capital and Other Selected Balance Sheet Items Mortgage Repurchase Liability Per Share-Related Information Non-GAAP Financial Measures Glossary of Terms 2-3 4 5 6 7 8 9 10-11 12 13-16 17-18 19-22 23-24 25-29 30-31 32-37 38 39 40 41 42 43-47 Page 1
  3. 3. JPMORGAN CHASE & CO. CONSOLIDATED FINANCIAL HIGHLIGHTS (in millions, except per share and ratio data) QUARTERLY TRENDS SELECTED INCOME STATEMENT DATA Reported Basis Total net revenue Total noninterest expense Pre-provision profit/(loss) Provision for credit losses NET INCOME(LOSS) 3Q13 $ Managed Basis (a) Total net revenue Total noninterest expense Pre-provision profit Provision for credit losses NET INCOME/(LOSS) FINANCIAL RATIOS (d) Return on common equity ("ROE") Return on tangible common equity ("ROTCE") (b) Return on assets Return on risk-weighted assets (e)(f) CAPITAL RATIOS (f) Tier 1 capital ratio Total capital ratio Tier 1 common capital ratio (g) (a) (b) (c) (d) (e) (f) (g) (h) (i) $ 23,880 23,626 254 (543) (380) PER COMMON SHARE DATA Net income/(loss): Basic Diluted Cash dividends declared Book value Tangible book value (b) COMMON SHARES OUTSTANDING Average: Basic Diluted Common shares at period-end Closing share price (c) Market capitalization 23,117 23,626 (509) (543) (380) 2Q13 $ (1) % (2) (0.06) (0.11) (i) 11.7 (i) 14.3 (i) 10.5 (i) $ 25,958 15,866 10,092 47 6,496 (0.17) (0.17) 0.38 52.01 39.51 3,767.0 3,767.0 3,759.2 51.69 194,312 25,211 15,866 9,345 47 6,496 1Q13 $ $ 23,653 16,047 7,606 656 5,692 3Q12 $ 25,146 15,371 9,775 1,789 5,708 (8) % 49 NM NM NM (8) % 54 NM NM NM 25,848 15,423 10,425 617 6,529 $ 24,378 16,047 8,331 656 5,692 25,863 15,371 10,492 1,789 5,708 (8) 49 (97) NM NM 1.40 1.39 0.30 51.27 38.75 1.41 1.40 0.30 50.17 37.53 NM NM (1) (1) NM NM 27 4 5 3,818.2 3,847.0 3,789.8 47.46 179,863 3,806.7 3,820.9 3,804.0 43.97 167,260 3,803.3 3,813.9 3,799.6 40.48 153,806 (1) (2) (2) $ (8) 54 (98) NM NM 1.61 1.59 0.30 52.02 39.54 1.61 1.60 0.38 (h) 52.48 39.97 3,782.4 3,814.3 3,769.0 52.79 198,966 25,122 15,423 9,699 617 6,529 4Q12 NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 $ $ (1) (1) (1) 28 26 73,450 54,915 18,535 121 12,645 $ $ 3,789.2 3,820.9 3,759.2 51.69 194,312 $ 13 (23) (96) (19) 3.82 3.81 0.90 50.17 37.53 3.08 3.05 1.06 (h) 52.01 39.51 - % 13 (25) (96) (19) 75,512 48,682 26,830 2,729 15,592 75,686 54,915 20,771 121 12,645 73,378 48,682 24,696 2,729 15,592 (19) (20) 18 4 5 3,810.4 3,822.6 3,799.6 40.48 153,806 (1) (1) 28 26 13 % 17 1.09 1.85 13 % 17 1.14 1.88 11 % 15 0.98 1.76 12 % 16 1.01 1.74 8 % 11 0.71 1.20 (i) 11 % 15 0.92 1.61 11.6 14.1 10.4 11.6 14.1 10.2 12.6 15.3 11.0 11.9 14.7 10.4 11.7 (i) 14.3 (i) 10.5 (i) 11.9 14.7 10.4 For a further discussion of managed basis, see Reconciliation from Reported to Managed Summary on page 8. Tangible book value per share and ROTCE are non-GAAP financial measures. Tangible book value per share represents the Firm's tangible common equity divided by period-end common shares. ROTCE measures the Firm's annualized earnings as a percentage of tangible common equity. For further discussion of these measures, see page 42. Share price shown for JPMorgan Chase's common stock is from the New York Stock Exchange. JPMorgan Chase's common stock is also listed and traded on the London Stock Exchange and the Tokyo Stock Exchange. Ratios are based upon annualized amounts. Return on Basel I risk-weighted assets is the annualized earnings of the Firm divided by its average risk-weighted assets. Basel 2.5 rules became effective for the Firm on January 1, 2013. The implementation of these rules in the first quarter of 2013 resulted in an increase of approximately $150 billion in risk-weighted assets compared with the Basel I rules. The implementation of these rules also resulted in decreases of the Firm’s Tier 1 capital, Total capital and Tier 1 common capital ratios by 140 basis points, 160 basis points and 120 basis points, respectively, at March 31, 2013. For further discussion of Basel 2.5, see Regulatory capital on pages 60-63 of JPMorgan Chase's 2Q13 Form 10-Q. Basel I Tier 1 common capital ratio (“Tier 1 common ratio”) is Tier 1 common capital (“Tier 1 common”) divided by risk-weighted assets. The Firm uses Tier 1 common capital along with the other capital measures to assess and monitor its capital position. For further discussion of the Tier 1 common capital ratio, see page 42. On May 21, 2013, the Board of Directors of JPMorgan Chase increased the Firm's quarterly common stock dividend from $0.30 to $0.38 per share. Estimated. Page 2
  4. 4. JPMORGAN CHASE & CO. CONSOLIDATED FINANCIAL HIGHLIGHTS, (in millions, except ratio and headcount data) QUARTERLY TRENDS 3Q13 SELECTED BALANCE SHEET DATA (period-end) Total assets Loans: Consumer, excluding credit card loans Credit card loans Wholesale loans Total Loans Deposits Common stockholders' equity Total stockholders' equity 2Q13 1Q13 4Q12 3Q12 $ 2,463,309 $ 2,439,494 $ 2,389,349 $ 2,359,141 $ 2,321,284 288,350 123,982 316,347 728,679 1,281,102 195,512 206,670 288,096 124,288 313,202 725,586 1,202,950 197,781 209,239 290,082 121,865 316,939 728,886 1,202,507 197,128 207,086 292,620 127,993 313,183 733,796 1,193,593 195,011 204,069 295,079 124,537 302,331 721,947 1,139,611 190,635 199,693 Loans-to-deposits ratio 57 % Headcount (a) LINE OF BUSINESS NET INCOME/(LOSS) (b) Consumer & Community Banking Corporate & Investment Bank Commercial Banking Asset Management Corporate/Private Equity NET INCOME/(LOSS) (a) (b) 60 % 255,041 $ $ 2,702 2,240 665 476 (6,463) (380) 61 % 254,063 $ $ 3,089 2,838 621 500 (552) 6,496 61 % 255,898 $ $ 2,586 2,610 596 487 250 6,529 $ 1,989 2,005 692 483 523 5,692 1 % 1 6 (1) (1) 6 % $ 2,463,309 $ 2,321,284 288,350 123,982 316,347 728,679 1,281,102 195,512 206,670 295,079 124,537 302,331 721,947 1,139,611 190,635 199,693 (2) 5 1 12 3 3 63 % 258,753 $ NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 259,144 $ $ 2,355 1,992 690 443 228 5,708 57 % - (13) (21) 7 (5) NM NM (2) 15 12 (4) 7 NM NM $ 8,377 7,688 1,882 1,463 (6,765) 12,645 (2) 5 1 12 3 3 63 % 255,041 $ 6 % 259,144 $ $ 8,562 6,401 1,954 1,220 (2,545) 15,592 (2) (2) 20 (4) 20 (166) (19) Effective January 1, 2013, interns are excluded from the firmwide and business segment headcount metrics reported on this page and throughout this Financial Supplement. Prior periods were revised to conform with this presentation. In the second quarter of 2013, the 2012 net income/(loss) data of Consumer & Community Banking ("CCB") and Corporate/Private Equity were revised to reflect the transfer of certain technology and operations, as well as real estate-related functions and staff, from Corporate/ Private Equity to CCB, effective January 1, 2013. For further information on this transfer, see CCB on page 10, Consumer & Business Banking on page 12 and Corporate/Private Equity on page 30. Page 3
  5. 5. JPMORGAN CHASE & CO. CONSOLIDATED STATEMENTS OF INCOME (in millions, except per share and ratio data) QUARTERLY TRENDS REVENUE Investment banking fees Principal transactions Lending- and deposit-related fees Asset management, administration and commissions Securities gains Mortgage fees and related income Card income Other income Noninterest revenue Interest income Interest expense Net interest income TOTAL NET REVENUE $ Provision for credit losses NONINTEREST EXPENSE Compensation expense Occupancy expense Technology, communications and equipment expense Professional and outside services Marketing Other expense (a) Amortization of intangibles TOTAL NONINTEREST EXPENSE Income before income tax expense Income tax expense NET INCOME/(LOSS) PER COMMON SHARE DATA Basic earnings Diluted earnings FINANCIAL RATIOS Return on common equity (b) Return on tangible common equity (b)(c) Return on assets (b) Return on risk-weighted assets (b)(c)(d) Effective income tax rate Overhead ratio (a) (b) (c) (d) (e) 3Q13 1,507 2,662 1,519 3,667 26 841 1,518 602 12,342 13,162 2,387 10,775 23,117 $ 2Q13 1,717 3,760 1,489 3,865 124 1,823 1,503 226 14,507 13,145 2,441 10,704 25,211 $ 1Q13 1,445 3,761 1,468 3,599 509 1,452 1,419 536 14,189 13,427 2,494 10,933 25,122 $ 4Q12 1,727 1,194 1,571 3,679 102 2,035 1,502 721 12,531 13,634 2,512 11,122 23,653 $ 3Q12 1,443 2,047 1,562 3,336 458 2,377 1,428 1,519 14,170 13,629 2,653 10,976 25,146 3Q13 Change 2Q13 3Q12 (12) % 4 % (29) 30 2 (3) (5) 10 (79) (94) (54) (65) 1 6 166 (60) (15) (13) (3) (2) (10) 1 (2) (8) (8) (543) $ $ 47 617 656 1,789 NM NM 7,325 947 1,356 1,897 588 11,373 140 23,626 34 414 (380) 8,019 904 1,361 1,901 578 2,951 152 15,866 9,298 2,802 6,496 8,414 901 1,332 1,734 589 2,301 152 15,423 9,082 2,553 6,529 7,042 911 1,359 2,018 648 3,678 391 16,047 6,950 1,258 5,692 7,503 973 1,312 1,759 607 3,035 182 15,371 7,986 2,278 5,708 (9) 5 2 285 (8) 49 (100) (85) NM (2) (3) 3 8 (3) 275 (23) 54 (100) (82) NM NM NM NM NM $ (0.17) (0.17) (1) % (2) (0.06) (0.11) (e) NM 102 $ $ 1.61 1.60 13 % 17 1.09 1.85 30 63 $ $ 1.61 1.59 13 % 17 1.14 1.88 28 61 $ $ 1.40 1.39 11 % 15 0.98 1.76 18 68 $ $ 1.41 1.40 12 % 16 1.01 1.74 29 61 NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 4,669 $ 4,081 14 % 10,183 4,342 135 4,476 4,625 (3) 11,131 10,189 9 659 2,008 (67) 4,116 6,652 (38) 4,440 4,156 7 1,364 3,537 (61) 41,038 39,590 4 39,734 42,429 (6) 7,322 8,641 (15) 32,412 33,788 (4) 73,450 73,378 121 $ $ 2,729 (96) 23,758 2,752 4,049 5,532 1,755 16,625 444 54,915 18,414 5,769 12,645 23,543 3,014 3,865 5,411 1,929 10,354 566 48,682 21,967 6,375 15,592 1 (9) 5 2 (9) 61 (22) 13 (16) (10) (19) 3.82 3.81 (19) (20) 3.08 3.05 8 % 11 0.71 1.20 (e) 31 75 $ $ 11 % 15 0.92 1.61 29 66 Included litigation expense of $9.3 billion, $0.7 billion, $0.3 billion, $1.2 billion and $0.8 billion for the three months ended September 30, 2013, June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012, respectively, and $10.3 billion and $3.8 billion for the nine months ended September 30, 2013 and 2012, respectively. Ratios are based upon annualized amounts. For further discussion of ROTCE and return on Basel I risk-weighted assets, see pages 2 and 42. In the first quarter of 2013, the Firm implemented Basel 2.5. For further information, see footnote (f) on page 2. Estimated. Page 4
  6. 6. JPMORGAN CHASE & CO. CONSOLIDATED BALANCE SHEETS (in millions) Sep 30, 2013 ASSETS Cash and due from banks Deposits with banks Federal funds sold and securities purchased under resale agreements Securities borrowed Trading assets: Debt and equity instruments Derivative receivables Securities Loans Less: Allowance for loan losses Loans, net of allowance for loan losses Accrued interest and accounts receivable Premises and equipment Goodwill Mortgage servicing rights Other intangible assets Other assets TOTAL ASSETS LIABILITIES Deposits Federal funds purchased and securities loaned or sold under repurchase agreements Commercial paper Other borrowed funds Trading liabilities: Debt and equity instruments Derivative payables Accounts payable and other liabilities Beneficial interests issued by consolidated VIEs Long-term debt TOTAL LIABILITIES STOCKHOLDERS' EQUITY Preferred stock Common stock Capital surplus Retained earnings Accumulated other comprehensive income Shares held in RSU Trust, at cost Treasury stock, at cost TOTAL STOCKHOLDERS' EQUITY TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY $ 30,664 371,445 Jun 30, 2013 $ 29,214 311,318 Mar 31, 2013 $ 45,524 257,635 Dec 31, 2012 $ 53,723 121,814 Sep 30, 2012 $ Sep 30, 2013 Change Jun 30, Sep 30, 2013 2012 53,343 104,344 5 19 % (43) % 256 235,916 122,438 252,507 117,158 218,343 114,058 296,296 119,017 281,991 133,526 (7) 5 (16) 316,560 66,788 356,556 728,679 17,571 711,108 66,269 14,876 48,100 9,490 1,817 111,282 $ 2,463,309 327,719 73,751 354,725 725,586 19,384 706,202 81,562 14,574 48,057 9,335 1,951 111,421 $ 2,439,494 360,382 70,609 365,744 728,886 20,780 708,106 74,208 14,541 48,067 7,949 2,082 102,101 $ 2,389,349 375,045 74,983 371,152 733,796 21,936 711,860 60,933 14,519 48,175 7,614 2,235 101,775 $ 2,359,141 367,090 79,963 365,901 721,947 22,824 699,123 62,989 14,271 48,178 7,080 2,641 100,844 $ 2,321,284 (3) (9) 1 (9) 1 (19) 2 2 (7) 1 (14) (16) $ 1,281,102 $ 1,202,950 $ 1,202,507 $ 1,193,593 $ 1,139,611 6 12 218,728 53,741 30,436 258,962 56,631 30,385 248,245 58,835 27,200 240,103 55,367 26,636 257,218 55,474 22,255 (16) (5) - (15) 87,334 60,785 212,283 48,858 263,372 2,256,639 84,208 64,385 211,432 55,090 266,212 2,230,255 63,737 61,989 193,089 58,300 268,361 2,182,263 61,262 70,656 195,240 63,191 249,024 2,155,072 71,471 73,462 203,042 57,918 241,140 2,121,591 4 (6) (11) (1) 1 22 (17) (3) (2) 187 (4) (1) 1 23 11,158 4,105 93,555 112,135 390 (21) (14,652) 206,670 $ 2,463,309 11,458 4,105 93,416 114,216 136 (21) (14,071) 209,239 $ 2,439,494 9,958 4,105 93,161 109,402 3,491 (21) (13,010) 207,086 $ 2,389,349 9,058 4,105 94,604 104,223 4,102 (21) (12,002) 204,069 $ 2,359,141 9,058 4,105 94,431 99,888 4,426 (38) (12,177) 199,693 $ 2,321,284 (8) (3) 1 (23) 2 5 4 34 (31) 10 6 (3) 37 5 (16) 9 6 (1) 12 (91) 45 (20) 3 6 Page 5
  7. 7. JPMORGAN CHASE & CO. CONDENSED AVERAGE BALANCE SHEETS AND ANNUALIZED YIELDS (in millions, except rates) QUARTERLY TRENDS AVERAGE BALANCES ASSETS Deposits with banks Federal funds sold and securities purchased under resale agreements Securities borrowed Trading assets - debt instruments Securities Loans Other assets (a) Total interest-earning assets Trading assets - equity instruments Trading assets - derivative receivables All other noninterest-earning assets TOTAL ASSETS LIABILITIES Interest-bearing deposits Federal funds purchased and securities loaned or sold under repurchase agreements Commercial paper Trading liabilities - debt, short-term and other liabilities (b) Beneficial interests issued by consolidated VIEs Long-term debt Total interest-bearing liabilities Noninterest-bearing deposits Trading liabilities - equity instruments Trading liabilities - derivative payables All other noninterest-bearing liabilities TOTAL LIABILITIES Preferred stock Common stockholders' equity TOTAL STOCKHOLDERS' EQUITY TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY AVERAGE RATES (c) INTEREST-EARNING ASSETS Deposits with banks Federal funds sold and securities purchased under resale agreements Securities borrowed (d) Trading assets - debt instruments Securities Loans Other assets (a)(e) Total interest-earning assets INTEREST-BEARING LIABILITIES Interest-bearing deposits Federal funds purchased and securities loaned or sold under repurchase agreements Commercial paper Trading liabilities - debt, short-term and other liabilities (b)(d) Beneficial interests issued by consolidated VIEs Long-term debt Total interest-bearing liabilities INTEREST RATE SPREAD NET YIELD ON INTEREST-EARNING ASSETS (a) (b) (c) (d) (e) 3Q13 $ 321,271 2Q13 $ 265,821 1Q13 $ 156,988 4Q12 $ 124,832 3Q12 $ 126,605 229,730 119,950 212,228 351,648 723,538 39,048 1,997,413 103,347 71,657 217,352 $ 2,389,769 231,972 115,194 240,952 359,108 727,499 39,920 1,980,466 116,333 75,310 227,861 $ 2,399,970 231,421 120,337 250,502 368,673 725,124 43,039 1,896,084 120,192 74,918 230,836 $ 2,322,030 252,529 128,329 244,346 365,883 725,610 33,004 1,874,533 119,598 77,974 238,684 $ 2,310,789 233,576 134,980 228,120 351,733 723,077 31,689 1,829,780 103,279 85,303 233,395 $ 2,251,757 $ $ $ $ $ 832,192 231,938 53,287 213,261 52,522 265,396 1,648,596 364,495 14,696 63,378 89,419 2,180,584 11,953 197,232 209,185 $ 2,389,769 0.33 % 810,096 264,240 54,391 201,668 56,742 270,796 1,657,933 363,537 13,737 66,246 90,139 2,191,592 11,095 197,283 208,378 $ 2,399,970 0.34 % 787,870 250,827 53,084 184,824 60,341 254,326 1,591,272 355,913 13,203 68,683 88,618 2,117,689 9,608 194,733 204,341 $ 2,322,030 0.42 % 758,645 260,415 53,401 181,089 58,973 245,343 1,557,866 374,893 14,264 72,049 90,684 2,109,756 9,058 191,975 201,033 $ 2,310,789 0.43 % 742,570 251,071 52,523 189,981 56,609 231,723 1,524,477 355,478 16,244 77,851 82,839 2,056,889 8,278 186,590 194,868 $ 2,251,757 0.41 % NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 21 % 154 % $ 248,628 (1) 4 (12) (2) (1) (2) 1 (11) (5) (5) - (2) (11) (7) 23 9 (16) (7) 6 231,035 118,492 234,420 359,748 725,381 40,655 1,958,359 113,229 73,950 225,300 $ 2,370,838 235,393 132,493 230,826 362,341 721,301 32,954 1,831,633 113,607 88,353 225,357 $ 2,258,950 3 12 $ $ (12) (2) 6 (7) (2) (1) 7 (4) (1) (1) 8 - (8) 1 12 (7) 15 8 3 (10) (19) 8 6 44 6 7 6 810,215 248,932 53,588 200,022 56,506 263,547 1,632,810 361,346 13,884 66,083 89,396 2,163,519 10,894 196,425 207,319 $ 2,370,838 0.35 % $ 116,325 748,564 244,582 49,901 197,609 60,657 245,770 1,547,083 348,033 14,141 77,543 82,398 2,069,198 7,961 181,791 189,752 $ 2,258,950 114 % (2) (11) 2 (1) 1 23 7 (16) 5 8 2 7 1 (7) 7 6 4 (2) (15) 8 5 37 8 9 5 0.48 % 0.84 (0.12) 3.78 2.40 4.57 1.54 2.65 0.85 (0.11) 3.69 2.10 4.62 1.48 2.70 0.90 (0.02) 3.72 2.19 4.78 0.75 2.91 0.91 (0.03) 3.81 2.04 4.83 1.01 2.93 0.97 (0.05) 3.81 2.11 4.98 0.55 3.01 0.86 (0.08) 3.73 2.23 4.66 1.24 2.75 1.06 0.01 4.02 2.38 5.02 0.71 3.14 0.25 0.27 0.28 0.30 0.34 0.26 0.37 0.19 0.21 0.72 0.85 1.85 0.57 0.24 0.21 0.65 0.89 1.87 0.59 0.27 0.20 0.72 0.90 2.06 0.64 0.22 0.19 0.63 0.98 2.17 0.64 0.22 0.19 0.50 1.09 2.51 0.69 0.23 0.21 0.69 0.88 1.92 0.60 0.21 0.17 0.59 1.11 2.57 0.75 2.08 % 2.18 % 2.11 % 2.20 % 2.27 % 2.37 % 2.29 % 2.40 % 2.32 % 2.43 % 2.15 % 2.25 % 2.39 % 2.51 % Includes margin loans. Includes brokerage customer payables. Interest includes the effect of related hedging derivatives. Taxable-equivalent amounts are used where applicable. Negative yield is the result of increased client-driven demand for certain securities combined with the impact of low interest rates; the offset of this matched book activity is reflected as lower net interest expense reported within trading liabilities - debt, short-term and other liabilities. Effective April 1, 2013, the net results previously recorded in net interest income for the Firm's hedges of investments in non-U.S. subsidiaries have been reclassified to other income. The effect of this reclassification on the total interest-earning assets rate and net yield on interest-earning assets was not material; and therefore, prior period amounts have not been revised. Page 6
  8. 8. JPMORGAN CHASE & CO. CORE NET INTEREST INCOME (in millions, except rates) In addition to reviewing JPMorgan Chase's net interest income on a managed basis, management also reviews core net interest income to assess the performance of its core lending, investing (including asset-liability management) and deposit-raising activities (which excludes the impact of Corporate & Investment Bank's ("CIB") market-based activities). The core data presented below are non-GAAP financial measures due to the exclusion of CIB's market-based net interest income and the related assets. Management believes this exclusion provides investors and analysts a more meaningful measure by which to analyze the non-market-related business trends of the Firm and provides a comparable measure to other financial institutions that are primarily focused on core lending, investing and deposit-raising activities. For a further discussion of these measures, see Explanation and Reconciliation of the Firm's Use of Non-GAAP Financial Measures on pages 76-77 of JPMorgan Chase's Annual Report on Form 10-K for the year ended December 31, 2012 (the "2012 Annual Report"). QUARTERLY TRENDS 3Q13 CORE NET INTEREST INCOME DATA (a) Net interest income - managed basis (b)(c) Less: Market-based net interest income Core net interest income (b) Average interest-earning assets Less: Average market-based earning assets Core average interest-earning assets Net interest yield on interest-earning assets managed basis Net interest yield on market-based activities Core net interest yield on core average interest-earning assets (a) (b) (c) $ $ 2Q13 10,956 1,109 9,847 $ $ $ 1,997,413 493,780 $ 1,503,633 2.18 0.89 2.60 1Q13 10,869 1,345 9,524 $ $ $ 1,980,466 512,631 $ 1,467,835 % 2.20 1.05 2.60 4Q12 11,095 1,432 9,663 $ $ $ 1,896,084 508,941 $ 1,387,143 % 2.37 1.14 2.83 3Q12 11,299 1,487 9,812 $ 2.40 1.17 2.85 1 (18) 3 $ 1,829,780 497,469 $ 1,332,311 $ 1,874,533 503,825 $ 1,370,708 % 11,176 1,386 9,790 1 (4) 2 $ % 2.43 1.11 NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 % (2) (20) % 1 9 (1) 13 % 2.92 $ $ 32,920 3,886 29,034 $ $ $ 1,958,359 505,062 $ 1,453,297 2.25 1.03 2.67 34,354 4,300 30,054 (4) (10) (3) $ 1,831,633 497,832 $ 1,333,801 % 2.51 1.15 7 1 9 % 3.01 Includes core lending, investing and deposit-raising activities on a managed basis across the Firm's business segments and Corporate/Private Equity; excludes the market-based activities within the CIB. Interest includes the effect of related hedging derivatives. Taxable-equivalent amounts are used where applicable. For a reconciliation of net interest income on a reported and managed basis, see Reconciliation from Reported to Managed Summary on page 8. Page 7 %
  9. 9. JPMORGAN CHASE & CO. RECONCILIATION FROM REPORTED TO MANAGED SUMMARY (in millions, except ratios) The Firm prepares its consolidated financial statements using accounting principles generally accepted in the U.S. ("U.S. GAAP"). That presentation, which is referred to as "reported” basis, provides the reader with an understanding of the Firm's results that can be tracked consistently from year to year and enables a comparison of the Firm's performance with other companies' U.S. GAAP financial statements. In addition to analyzing the Firm's results on a reported basis, management reviews the Firm's results and the results of the lines of business on a “managed” basis, which is a non-GAAP financial measure. For additional information on managed basis, refer to the notes on Non-GAAP Financial Measures on page 42. The following summary table provides a reconciliation from the Firm's reported U.S. GAAP results to managed basis. QUARTERLY TRENDS 3Q13 OTHER INCOME Other income - reported Fully taxable-equivalent adjustments (a) Other income - managed TOTAL NONINTEREST REVENUE Total noninterest revenue - reported Fully taxable-equivalent adjustments (a) Total noninterest revenue - managed NET INTEREST INCOME Net interest income - reported Fully taxable-equivalent adjustments (a) Net interest income - managed TOTAL NET REVENUE Total net revenue - reported Fully taxable-equivalent adjustments (a) Total net revenue - managed PRE-PROVISION PROFIT/(LOSS) Pre-provision profit - reported Fully taxable-equivalent adjustments (a) Pre-provision profit - managed INCOME BEFORE INCOME TAX EXPENSE Income before income tax expense - reported Fully taxable-equivalent adjustments (a) Income before income tax expense - managed INCOME TAX EXPENSE Income tax expense - reported Fully taxable-equivalent adjustments (a) Income tax expense - managed OVERHEAD RATIO Overhead ratio - reported Overhead ratio - managed (a) $ $ $ $ $ $ $ $ $ $ $ $ $ $ 2Q13 602 582 1,184 $ 12,342 582 12,924 $ 10,775 181 10,956 $ 23,117 763 23,880 $ $ $ $ $ (509) 763 254 $ 34 763 797 $ 414 763 1,177 $ 102 % 99 $ $ $ 1Q13 226 582 808 $ 14,507 582 15,089 $ 10,704 165 10,869 $ 25,211 747 25,958 $ 9,345 747 10,092 $ 9,298 747 10,045 $ 2,802 747 3,549 $ 63 % 61 $ $ $ $ $ $ $ 4Q12 536 564 1,100 $ 14,189 564 14,753 $ 10,933 162 11,095 $ 25,122 726 25,848 $ 9,699 726 10,425 $ 9,082 726 9,808 $ 2,553 726 3,279 $ 61 % 60 $ $ $ $ $ $ $ 3Q12 721 548 1,269 $ 12,531 548 13,079 $ 11,122 177 11,299 $ 23,653 725 24,378 $ 7,606 725 8,331 $ 6,950 725 7,675 $ 1,258 725 1,983 $ 68 % 66 $ $ $ $ $ $ $ NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 1,519 517 2,036 166 % 47 (60) % 13 (42) $ 14,170 517 14,687 (15) (14) (13) 13 (12) $ 10,976 200 11,176 1 10 1 (2) (10) (2) $ 25,146 717 25,863 (8) 2 (8) (8) 6 (8) $ 9,775 717 10,492 NM 2 (97) NM 6 (98) $ 7,986 717 8,703 (100) 2 (92) (100) 6 (91) $ 2,278 717 2,995 (85) 2 (67) (82) 6 (61) $ 61 % 59 $ $ $ $ $ $ $ 1,364 1,728 3,092 $ 41,038 1,728 42,766 $ 32,412 508 32,920 $ 73,450 2,236 75,686 $ 18,535 2,236 20,771 $ 18,414 2,236 20,650 $ 5,769 2,236 8,005 $ 75 % 73 $ $ $ $ $ $ $ 3,537 1,568 5,105 (61) % 10 (39) 39,590 1,568 41,158 4 10 4 33,788 566 34,354 (4) (10) (4) 73,378 2,134 75,512 5 - 24,696 2,134 26,830 (25) 5 (23) 21,967 2,134 24,101 (16) 5 (14) 6,375 2,134 8,509 (10) 5 (6) 66 % 64 Predominantly recognized in the Corporate & Investment Bank and Commercial Banking business segments and Corporate/Private Equity. Page 8
  10. 10. JPMORGAN CHASE & CO. LINE OF BUSINESS FINANCIAL HIGHLIGHTS - MANAGED BASIS (in millions) QUARTERLY TRENDS 3Q13 TOTAL NET REVENUE (fully taxable-equivalent ("FTE")) (a) Consumer & Community Banking Corporate & Investment Bank Commercial Banking Asset Management Corporate/Private Equity TOTAL NET REVENUE TOTAL NONINTEREST EXPENSE (a) Consumer & Community Banking Corporate & Investment Bank Commercial Banking Asset Management Corporate/Private Equity TOTAL NONINTEREST EXPENSE PRE-PROVISION PROFIT/(LOSS) (a) Consumer & Community Banking Corporate & Investment Bank Commercial Banking Asset Management Corporate/Private Equity PRE-PROVISION PROFIT PROVISION FOR CREDIT LOSSES Consumer & Community Banking Corporate & Investment Bank Commercial Banking Asset Management Corporate/Private Equity PROVISION FOR CREDIT LOSSES NET INCOME/(LOSS) (a) Consumer & Community Banking Corporate & Investment Bank Commercial Banking Asset Management Corporate/Private Equity TOTAL NET INCOME/(LOSS) (a) $ $ $ $ $ $ $ $ $ $ 2Q13 11,082 8,189 1,725 2,763 121 23,880 $ 6,867 4,999 661 2,003 9,096 23,626 $ 4,215 3,190 1,064 760 (8,975) 254 $ (267) (218) (41) — (17) (543) $ 2,702 2,240 665 476 (6,463) (380) $ $ $ $ $ $ 1Q13 12,015 9,876 1,728 2,725 (386) 25,958 $ 6,864 5,742 652 1,892 716 15,866 $ 5,151 4,134 1,076 833 (1,102) 10,092 $ (19) (6) 44 23 5 47 $ 3,089 2,838 621 500 (552) 6,496 $ $ $ $ $ $ 4Q12 11,615 10,140 1,673 2,653 (233) 25,848 $ 6,790 6,111 644 1,876 2 15,423 $ 4,825 4,029 1,029 777 (235) 10,425 $ 549 11 39 21 (3) 617 $ 2,586 2,610 596 487 250 6,529 $ $ $ $ $ $ 3Q12 12,362 7,642 1,745 2,753 (124) 24,378 $ 7,989 4,996 599 1,943 520 16,047 $ $ $ 4,373 2,646 1,146 810 (644) 8,331 $ 1,091 (445) (3) 19 (6) 656 $ 1,989 2,005 692 483 523 5,692 $ $ $ $ NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 12,720 8,360 1,732 2,459 592 25,863 (8) % (17) 1 NM (8) (13) % (2) 12 (80) (8) $ 6,956 5,350 601 1,731 733 15,371 (13) 1 6 NM 49 (1) (7) 10 16 NM 54 $ 5,764 3,010 1,131 728 (141) 10,492 (18) (23) (1) (9) NM (97) (27) 6 (6) 4 NM (98) $ 1,862 (60) (16) 14 (11) 1,789 NM NM NM NM NM NM NM (263) (156) NM (55) NM $ 2,355 1,992 690 443 228 5,708 (13) (21) 7 (5) NM NM 15 12 (4) 7 NM NM $ $ $ $ $ $ 34,712 28,205 5,126 8,141 (498) 75,686 $ 20,521 16,852 1,957 5,771 9,814 54,915 $ 14,191 11,353 3,169 2,370 (10,312) 20,771 $ 263 (213) 42 44 (15) 121 $ 8,377 7,688 1,882 1,463 (6,765) 12,645 $ $ $ $ $ $ 37,522 26,684 5,080 7,193 (967) 75,512 (7) % 6 1 13 49 - 20,838 16,854 1,790 5,161 4,039 48,682 (2) 9 12 143 13 16,684 9,830 3,290 2,032 (5,006) 26,830 (15) 15 (4) 17 (106) (23) 2,683 (34) 44 67 (31) 2,729 (90) NM (5) (34) 52 (96) 8,562 6,401 1,954 1,220 (2,545) 15,592 (2) 20 (4) 20 (166) (19) In the second quarter of 2013, the 2012 data for certain income statement line items were revised to reflect the transfer of certain functions and staff from Corporate/Private Equity to CCB, effective January 1, 2013. For further information on this transfer, see CCB on page 10, Consumer & Business Banking on page 12 and Corporate/Private Equity on page 30. Page 9
  11. 11. JPMORGAN CHASE & CO. CONSUMER & COMMUNITY BANKING FINANCIAL HIGHLIGHTS (in millions, except ratio and headcount data) QUARTERLY TRENDS 3Q13 INCOME STATEMENT (a) REVENUE Lending- and deposit-related fees Asset management, administration and commissions Mortgage fees and related income Card income All other income Noninterest revenue Net interest income TOTAL NET REVENUE $ Provision for credit losses 2Q13 780 515 839 1,460 367 3,961 7,121 11,082 $ (267) 1Q13 727 561 1,819 1,445 369 4,921 7,094 12,015 $ (19) 4Q12 723 533 1,450 1,362 338 4,406 7,209 11,615 $ 3Q12 789 495 2,031 1,448 350 5,113 7,249 12,362 $ NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 797 523 2,376 1,376 353 5,425 7,295 12,720 549 1,091 1,862 7 % (8) (54) 1 (1) (20) (8) (2) % (2) (65) 6 4 (27) (2) (13) NM $ NM 2,230 1,609 4,108 4,267 1,074 13,288 21,424 34,712 $ 2,332 1,598 6,649 3,998 1,123 15,700 21,822 37,522 (4) % 1 (38) 7 (4) (15) (2) (7) 263 2,683 (90) NONINTEREST EXPENSE Compensation expense Noncompensation expense Amortization of intangibles TOTAL NONINTEREST EXPENSE 2,949 3,817 101 6,867 2,966 3,789 109 6,864 3,006 3,676 108 6,790 2,852 4,790 347 7,989 2,947 3,872 137 6,956 (1) 1 (7) - (1) (26) (1) 8,921 11,282 318 20,521 8,780 11,630 428 20,838 2 (3) (26) (2) Income before income tax expense Income tax expense NET INCOME 4,482 1,780 2,702 5,170 2,081 3,089 4,276 1,690 2,586 3,282 1,293 1,989 3,902 1,547 2,355 (13) (14) (13) 15 15 15 13,928 5,551 8,377 14,001 5,439 8,562 (1) 2 (2) $ FINANCIAL RATIOS ROE Overhead ratio SELECTED BALANCE SHEET DATA (period-end) (a) Total assets Loans: Loans retained Loans held-for-sale and loans at fair value (b) Total loans Deposits Equity SELECTED BALANCE SHEET DATA (average) (a) Total assets Loans: Loans retained Loans held-for-sale and loans at fair value (b) Total loans Deposits Equity Headcount (a) (a) (b) $ 23 % 62 $ 451,166 27 % 57 $ 390,345 10,758 401,103 458,867 46,000 $ 453,881 $ 460,642 23 % 58 $ 392,067 15,274 407,341 456,814 46,000 $ 457,644 $ 458,902 18 % 65 $ 393,575 16,277 409,852 457,176 46,000 $ 463,527 $ 467,282 22 % 55 $ 462,690 24 59 $ 463,602 (2) (3) 402,431 15,356 417,787 422,101 43,000 402,963 18,801 421,764 438,517 43,000 $ $ (30) (2) - (3) (30) (4) 9 7 463,812 (1) (2) $ 451,166 $ % 27 56 $ 458,315 $ 463,602 (3) 402,431 15,356 417,787 422,101 43,000 390,345 10,758 401,103 458,867 46,000 $ % (3) (30) (4) 9 7 469,303 (2) 390,865 14,127 404,992 456,940 46,000 392,935 18,199 411,134 453,586 46,000 397,118 21,181 418,299 441,335 46,000 400,798 19,104 419,902 426,038 43,000 404,772 17,988 422,760 416,686 43,000 (1) (22) (1) 1 - (3) (21) (4) 10 7 393,616 17,810 411,426 450,677 46,000 411,165 17,637 428,802 409,889 43,000 (4) 1 (4) 10 7 156,064 157,886 161,123 164,391 165,179 (1) (6) 156,064 165,179 (6) In the second quarter of 2013, the 2012 data for certain income statement (predominantly net interest income, compensation and noncompensation expense) and balance sheet (predominantly total assets) line items, as well as headcount were revised to reflect the transfer of certain technology and operations, as well as real estate-related functions and staff, from Corporate/Private Equity to CCB, effective January 1, 2013. Predominantly consists of prime mortgages originated with the intent to sell that are accounted for at fair value and classified as trading assets on the Consolidated Balance Sheets and Condensed Average Balance Sheets. Page 10
  12. 12. JPMORGAN CHASE & CO. CONSUMER & COMMUNITY BANKING FINANCIAL HIGHLIGHTS, CONTINUED (in millions, except ratio data and where otherwise noted) QUARTERLY TRENDS 3Q13 CREDIT DATA AND QUALITY STATISTICS Net charge-offs (a) Nonaccrual loans: Nonaccrual loans retained Nonaccrual loans held-for-sale and loans at fair value Total nonaccrual loans (b)(c)(d) Nonperforming assets (b)(c)(d) Allowance for loan losses Net charge-off rate (a)(e) Net charge-off rate, excluding purchased credit-impaired ("PCI") loans (a)(e) Allowance for loan losses to period-end loans retained Allowance for loan losses to period-end loans retained, excluding PCI loans (f) Allowance for loan losses to nonaccrual loans retained, excluding credit card (b)(f) Nonaccrual loans to total period-end loans, excluding credit card Nonaccrual loans to total period-end loans, excluding credit card and PCI loans (b) BUSINESS METRICS Number of: Branches ATMs Active online customers (in thousands) Active mobile customers (in thousands) (a) (b) (c) (d) (e) (f) $ 2Q13 1,330 $ 1Q13 1,481 $ 4Q12 1,699 $ 3Q12 1,791 $ NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 2,817 (10) % (53) % $ 4,510 $ 7,489 (40) % 8,029 8,540 8,996 9,114 9,398 (6) (15) 8,029 9,398 (15) 40 8,069 8,713 13,500 41 8,581 9,212 15,095 42 9,038 9,708 16,599 39 9,153 9,830 17,752 89 9,487 10,185 18,454 (2) (6) (5) (11) (55) (15) (14) (27) 40 8,069 8,713 13,500 89 9,487 10,185 18,454 (55) (15) (14) (27) 1.35 % 1.51 % 1.74 % 1.78 % 2.77 % 1.53 % 2.43 % 1.57 3.46 1.77 3.85 2.04 4.22 2.09 4.41 3.27 4.59 1.79 3.46 2.88 4.59 2.54 2.80 3.25 3.51 3.73 2.54 3.73 55 58 65 72 77 55 77 2.91 3.03 3.14 3.12 3.23 2.91 3.23 3.63 3.79 3.94 3.91 4.09 3.63 4.09 5,652 19,171 32,916 14,993 5,657 19,075 32,245 14,013 5,632 18,830 32,281 13,263 5,614 18,699 31,114 12,359 5,596 18,485 30,765 11,573 5,652 19,171 32,916 14,993 5,596 18,485 30,765 11,573 1 2 7 1 4 7 30 1 4 7 30 Net charge-offs and the net charge-off rate for the three months ended September 30, 2012 included $880 million of charge-offs recorded in accordance with regulatory guidance requiring loans discharged under Chapter 7 bankruptcy and not reaffirmed by the borrower (“Chapter 7 loans”) to be charged off to the net realizable value of the collateral and to be considered nonaccrual, regardless of their delinquency status. Excluding these charge-offs, net charge-offs for the three months ended September 30, 2012 would have been $1.9 billion, and excluding these charge-offs and PCI loans for the same period, the net charge-off rate would have been 2.25%. For further information, see Consumer Credit Portfolio on pages 140-142 of JPMorgan Chase's 2012 Annual Report. Excludes PCI loans. Because the Firm is recognizing interest income on each pool of PCI loans, they are all considered to be performing. Certain mortgage loans originated with the intent to sell are classified as trading assets on the Consolidated Balance Sheets and Condensed Average Balance Sheets. At September 30, 2013, June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012, nonperforming assets excluded: (1) mortgage loans insured by U.S. government agencies of $8.9 billion, $10.1 billion, $10.9 billion, $10.6 billion and $11.0 billion, respectively, that are 90 or more days past due; (2) real estate owned insured by U.S. government agencies of $1.9 billion, $1.8 billion, $1.7 billion, $1.6 billion and $1.5 billion, respectively; and (3) student loans insured by U.S. government agencies under the Federal Family Education Loan Program (“FFELP”) of $456 million, $488 million, $523 million, $525 million and $536 million, respectively, that are 90 or more days past due. These amounts were excluded from nonaccrual loans as reimbursement of insured amounts is proceeding normally. Loans held-for-sale and loans accounted for at fair value were excluded when calculating the net charge-off rate. The allowance for loan losses for PCI loans was $5.0 billion at September 30, 2013 and $5.7 billion at June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012; these amounts were also excluded from the applicable ratios. Page 11
  13. 13. JPMORGAN CHASE & CO. CONSUMER & COMMUNITY BANKING FINANCIAL HIGHLIGHTS, CONTINUED (in millions, except ratio data and where otherwise noted) QUARTERLY TRENDS 3Q13 2Q13 1Q13 4Q12 3Q12 NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 CONSUMER & BUSINESS BANKING (a) Lending- and deposit-related fees Asset management, administration and commissions Card income All other income Noninterest revenue Net interest income Total net revenue Provision for credit losses Noninterest expense Income before income tax expense Net income ROE Overhead ratio Overhead ratio, excluding core deposit intangibles (b) Equity (period-end and average) BUSINESS METRICS Business banking origination volume Period-end loans Period-end deposits: (a) Checking Savings Time and other Total period-end deposits Average loans Average deposits: (a) Checking Savings Time and other Total average deposits Deposit margin Average assets (a) CREDIT DATA AND QUALITY STATISTICS Net charge-offs Net charge-off rate Allowance for loan losses Nonperforming assets RETAIL BRANCH BUSINESS METRICS Investment sales volume Client investment assets % managed accounts Number of: Chase Private Client locations Personal bankers Sales specialists Client advisors Chase Private Clients Accounts (in thousands) (c) (a) (b) (c) $ $ $ $ 770 465 384 127 1,746 2,684 4,430 104 3,050 1,276 762 27 % 69 68 11,000 1,299 19,029 $ $ $ $ 717 454 378 124 1,673 2,614 4,287 74 3,042 1,171 698 25 % 71 70 11,000 1,317 18,950 $ $ $ $ 711 426 349 119 1,605 2,572 4,177 61 3,041 1,075 641 24 % 73 72 11,000 1,234 18,739 $ $ 771 404 351 123 1,649 2,615 4,264 110 2,947 1,207 731 $ 32 % 69 68 9,000 $ 1,530 18,883 $ $ 785 407 343 122 1,657 2,665 4,322 107 2,913 1,302 778 $ 34 % 67 66 9,000 $ 7 % 2 2 2 4 3 3 41 9 9 (2) % 14 12 4 5 1 2 (3) 5 (2) (2) $ $ 2,198 1,345 1,111 370 5,024 7,870 12,894 239 9,133 3,522 2,101 26 % 71 70 11,000 - 22 $ 1,685 18,568 (1) - (23) 2 $ 3,850 19,029 $ $ $ $ 2,297 1,234 1,002 375 4,908 7,979 12,887 201 8,543 4,143 2,472 37 % 66 65 9,000 (4) % 9 11 (1) 2 (1) 19 7 (15) (15) 22 5,012 18,568 (23) 2 180,858 234,315 28,277 443,450 18,884 $ $ $ $ 179,801 228,879 29,255 437,935 18,758 180,326 227,162 30,431 437,919 18,711 170,354 216,422 31,753 418,529 18,525 159,560 208,272 32,783 400,615 18,279 1 2 (3) 1 1 13 13 (14) 11 3 180,858 234,315 28,277 443,450 18,785 159,560 208,272 32,783 400,615 17,961 13 13 (14) 11 5 177,392 231,982 28,728 438,102 2.32 % 37,308 175,496 227,453 29,840 432,789 2.31 % 37,250 168,697 221,394 31,029 421,120 2.36 % 36,302 160,332 211,515 32,232 404,079 2.44 % 35,530 154,015 206,298 33,472 393,785 2.56 % 34,128 1 2 (4) 1 15 12 (14) 11 9 $ 151,104 202,077 34,890 388,071 2.62 % 34,062 15 12 (14) 11 - 173,894 226,982 29,856 430,732 2.33 % 36,956 35 (7) $ (22) 1 (9) (21) $ 301 2.24 % 698 532 (14) 4 30 16 $ 15 1 (1) 16 1 103 (3) 1 154 5 $ 100 2.10 % 701 419 $ 8,172 178,989 34 % $ 1,948 22,961 6,269 3,028 192,358 29,301 $ $ 74 1.58 % 697 461 $ 9,463 171,925 33 % $ 1,691 22,825 6,326 3,024 165,331 28,937 $ $ 61 1.32 % 698 465 $ 9,220 168,527 31 % $ 1,392 23,130 6,102 2,998 134,206 28,530 $ $ 110 2.36 % 698 488 $ 6,987 158,502 29 % $ 1,218 23,674 6,076 2,963 105,700 28,073 $ 107 2.33 % 698 532 6,280 154,637 28 % 960 23,622 6,205 3,034 75,766 27,840 $ 235 1.67 % 701 419 $ 26,855 178,989 34 % $ 1,948 22,961 6,269 3,028 192,358 29,301 $ 19,049 154,637 28 % 960 23,622 6,205 3,034 75,766 27,840 8 (21) 41 16 103 (3) 1 154 5 In the second quarter of 2013, the 2012 data for certain income statement and balance sheet line items were revised to reflect the transfer of certain functions and staff, as well as headcount, from Corporate/Private Equity to CCB, effective January 1, 2013. For further information on this transfer, see CCB on page 10. Consumer & Business Banking (“CBB”) uses the overhead ratio (excluding the amortization of core deposit intangibles ("CDI")), a non-GAAP financial measure, to evaluate the underlying expense trends of the business. Including CDI amortization expense in the overhead ratio calculation would result in a higher overhead ratio in the earlier years and a lower overhead ratio in later years; this method would therefore result in an improving overhead ratio over time, all things remaining equal. This non-GAAP ratio excluded CBB's CDI amortization expense related to prior business combination transactions of $41 million, $41 million, $41 million, $48 million and $51 million for the three months ended September 30, 2013, June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012, respectively, and $123 million and $152 million for the nine months ended September 30, 2013 and 2012, respectively. Includes checking accounts and Chase LiquidSM cards. Page 12
  14. 14. JPMORGAN CHASE & CO. CONSUMER & COMMUNITY BANKING FINANCIAL HIGHLIGHTS, CONTINUED (in millions, except ratio data) QUARTERLY TRENDS 3Q13 2Q13 1Q13 4Q12 NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 3Q12 MORTGAGE BANKING Mortgage fees and related income All other income Noninterest revenue Net interest income Total net revenue Provision for credit losses Noninterest expense Income before income tax expense Net income ROE Overhead ratio Equity (period-end and average) FUNCTIONAL RESULTS Mortgage Production Production revenue Production-related net interest & other income Production-related revenue, excluding repurchase losses Production expense (a) Income, excluding repurchase losses Repurchase losses Income before income tax expense Mortgage Servicing Loan servicing revenue Servicing-related net interest & other income Servicing-related revenue Changes in MSR asset fair value due to collection/realization of expected cash flows Default servicing expense Core servicing expense Income/(loss), excluding MSR risk management MSR risk management, including related net interest income/(expense) Income/(loss) before income tax expense/(benefit) Real Estate Portfolios Noninterest revenue Net interest income Total net revenue Provision for credit losses Noninterest expense Income before income tax expense Mortgage Banking income before income tax expense Mortgage Banking net income $ $ 839 38 877 1,143 2,020 (1,044) 1,900 1,164 705 $ 14 % 94 19,500 $ $ 1,819 101 1,920 1,138 3,058 (657) 1,834 1,881 1,142 23 % 60 19,500 $ $ $ 1,450 93 1,543 1,175 2,718 (198) 1,806 1,110 673 14 % 66 19,500 $ $ $ 2,031 109 2,140 1,150 3,290 (269) 2,871 688 418 10 % 87 17,500 $ $ 2,376 112 2,488 1,187 3,675 524 2,123 1,028 623 $ 14 58 17,500 (54) % (62) (54) (34) (59) 4 (38) (38) (65) % (66) (65) (4) (45) NM (11) 13 13 $ $ 4,108 232 4,340 3,456 7,796 (1,899) 5,540 4,155 2,520 11 $ 17 % 71 19,500 % - $ $ 6,649 366 7,015 3,658 10,673 (221) 6,250 4,644 2,923 $ 22 % 59 17,500 (38) % (37) (38) (6) (27) NM (11) (11) (14) 11 $ 311 273 584 669 (85) 175 90 $ 1,064 222 1,286 720 566 16 582 $ 995 223 1,218 710 508 (81) 427 $ 1,407 205 1,612 876 736 53 789 $ 1,582 196 1,778 678 1,100 (13) 1,087 (71) 23 (55) (7) NM NM (85) (80) 39 (67) (1) NM NM (92) $ 2,370 718 3,088 2,099 989 110 1,099 $ 4,376 582 4,958 1,871 3,087 (325) 2,762 (46) 23 (38) 12 (68) NM (60) $ 817 99 916 $ 945 110 1,055 $ 936 100 1,036 $ 783 89 872 $ 946 98 1,044 (14) (10) (13) (14) 1 (12) $ 2,698 309 3,007 $ 2,989 318 3,307 (10) (3) (9) (284) 623 235 (226) $ $ (258) 497 240 41 (254) 1,293 280 (955) (290) 819 244 (309) 31 (2) NM 2 (24) (4) 27 (827) 1,595 715 (130) (968) 2,414 753 (828) 15 (34) (5) 84 (180) (406) $ (285) 475 240 55 78 133 (142) (101) 42 (913) 150 (159) NM NM NM (155) (244) (374) 574 (254) NM (47) 9 997 1,006 520 386 100 (232) (2) (11) (58) (7) 27 NM (8) (20) 30 3,097 3,127 (226) 1,217 2,136 NM (9) (15) 1,028 623 (38) (38) 13 13 4,644 2,923 (11) (14) (113) 922 809 (1,046) 375 1,480 $ 1,164 705 $ $ Overhead ratios Mortgage Production Mortgage Servicing Real Estate Portfolios (a) $ 88 % 190 46 (34) 942 908 (662) 404 1,166 $ 1,881 1,142 $ $ 55 % 84 44 (17) 962 945 (202) 363 784 1,110 673 62 % 116 38 $ $ $ 13 952 965 (283) 436 812 $ 688 418 $ $ 52 % 238 45 38 % 118 38 $ NM (3) NM $ $ (164) 2,826 2,662 (1,910) 1,142 3,430 $ 4,155 2,520 $ $ 65 % 119 43 NM (6) 61 40 % 109 39 Includes provision for credit losses associated with Mortgage Production. Page 13
  15. 15. JPMORGAN CHASE & CO. CONSUMER & COMMUNITY BANKING FINANCIAL HIGHLIGHTS, CONTINUED (in millions, except ratio data and where otherwise noted) QUARTERLY TRENDS 3Q13 2Q13 1Q13 4Q12 NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 3Q12 MORTGAGE BANKING (continued) SUPPLEMENTAL MORTGAGE FEES AND RELATED INCOME DETAILS Net production revenue: Production revenue Repurchase losses Net production revenue Net mortgage servicing revenue: Operating revenue: Loan servicing revenue Changes in MSR asset fair value due to collection/ realization of expected cash flows Total operating revenue Risk management: Changes in MSR asset fair value due to market interest rates and other (a) Other changes in MSR asset fair value due to other inputs and assumptions in model (b) Changes in derivative fair value and other Total risk management Total net mortgage servicing revenue Mortgage fees and related income MORTGAGE PRODUCTION AND MORTGAGE SERVICING SELECTED BALANCE SHEET DATA Period-end loans: Prime mortgage, including option ARMs (c) Loans held-for-sale and loans at fair value (d) Average loans: Prime mortgage, including option ARMs (c) Loans held-for-sale and loans at fair value (d) Average assets Repurchase liability (period-end) CREDIT DATA AND QUALITY STATISTICS Net charge-offs: Prime mortgage, including option ARMs Net charge-off rate: Prime mortgage, including option ARMs 30+ day delinquency rate (e) Nonperforming assets (f) BUSINESS METRICS (in billions) Mortgage origination volume by channel Retail Wholesale (g) Correspondent (g) Total mortgage origination volume (h) Mortgage application volume by channel Retail Wholesale (g) Correspondent (g) Total mortgage application volume (a) (b) (c) (d) (e) (f) (g) (h) $ 311 175 486 $ 1,064 16 1,080 $ 995 (81) 914 $ 1,407 53 1,460 $ 1,582 (13) 1,569 (71) % NM (55) (80) % NM (69) $ 2,370 110 2,480 $ 4,376 (325) 4,051 (46) % NM (39) 817 945 936 783 946 (14) (14) 2,698 2,989 (10) (284) 533 (285) 660 (258) 678 (254) 529 (290) 656 (19) 2 (19) (827) 1,871 (968) 2,021 15 (7) (872) 80 $ $ 1,072 546 285 (323) (93) NM 1,698 (173) (87) (180) 353 839 (36) (957) 79 739 1,819 (237) (451) (142) 536 1,450 (69) (174) 42 571 2,031 (5) 479 151 807 2,376 (381) 91 NM (52) (54) NM NM NM (56) (65) (446) (1,495) (243) 1,628 4,108 17,153 15,250 (32) (9) (31) 17,381 17,879 59,769 2,779 (6) (23) (8) (13) (9) (21) (8) (30) $ 4 (60) (50) $ 0.09 % 3.10 700 15,571 10,447 $ $ 15,878 14,060 54,870 1,945 $ 2 $ 0.05 % 3.16 670 $ $ $ $ 15,567 15,274 $ $ 16,933 18,199 59,880 2,245 $ 5 $ 0.12 % 3.46 707 17.7 — 22.8 40.5 $ 20.7 — 19.7 40.4 $ $ $ 17,257 16,277 $ $ 17,554 21,181 64,218 2,430 $ 4 $ 0.09 % 3.04 643 23.3 0.1 25.6 49.0 $ 36.8 — 28.2 65.0 $ $ $ 17,290 18,801 $ $ 17,243 19,076 60,179 2,530 $ $ 26.2 0.1 26.4 52.7 $ 34.7 0.2 25.6 60.5 $ $ $ 14 0.32 % 3.05 638 26.4 0.1 24.7 51.2 $ 36.7 0.2 28.8 65.7 $ $ $ $ $ 15,571 10,447 $ (5) (4) $ 25.5 — 21.8 47.3 (24) NM (11) (17) (31) 5 (14) $ 44.7 0.2 28.3 73.2 (44) (30) (38) (54) NM (30) (45) $ $ $ 11 0.09 % 3.16 670 23 1,426 577 2,598 6,649 NM NM NM (37) (38) 17,153 15,250 (9) (31) 17,366 17,068 59,722 2,779 $ 16,782 17,787 59,622 1,945 $ NM (3) 4 (30) $ 5 $ 0.04 % 3.10 700 67.2 0.2 74.8 142.2 $ 92.2 0.2 73.5 165.9 $ $ $ 120 (4) 75.0 0.2 54.4 129.6 (10) 38 10 127.8 0.5 71.7 200.0 (28) (60) 3 (17) Represents both the impact of changes in estimated future prepayments due to changes in market interest rates, and the difference between actual and expected prepayments. Represents the aggregate impact of changes in model inputs and assumptions such as projected cash flows (e.g., cost to service), discount rates and changes in prepayments other than those attributable to changes in market interest rates (e.g., changes in prepayments due to changes in home prices). Predominantly represents prime mortgage loans repurchased from Government National Mortgage Association (“Ginnie Mae”) pools, which are insured by U.S. government agencies. Predominantly consists of prime mortgages originated with the intent to sell that are accounted for at fair value and classified as trading assets on the Consolidated Balance Sheets and Condensed Average Balance Sheets. At September 30, 2013, June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012, excluded mortgage loans insured by U.S. government agencies of $10.0 billion,$11.2 billion, $11.9 billion, $11.8 billion and $12.1 billion, respectively, that are 30 or more days past due. These amounts were excluded as reimbursement of insured amounts is proceeding normally. At September 30, 2013, June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012, nonperforming assets excluded: (1) mortgage loans insured by U.S. government agencies of $8.9 billion, $10.1 billion, $10.9 billion, $10.6 billion and $11.0 billion, respectively, that are 90 or more days past due; and (2) real estate owned insured by U.S. government agencies of $1.9 billion, $1.8 billion, $1.7 billion, $1.6 billion and $1.5 billion, respectively. These amounts were excluded from nonaccrual loans as reimbursement of insured amounts is proceeding normally. Includes rural housing loans sourced through brokers and correspondents, which are underwritten and closed with pre-funding loan approval from the U.S. Department of Agriculture Rural Development, which acts as the guarantor in the transaction. Firmwide mortgage origination volume was $44.2 billion, $52.0 billion, $55.1 billion, $53.7 billion and $49.6 billion for the three months ended September 30, 2013, June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012, respectively, and $151.3 billion and $136.1 billion for the nine months ended September 30, 2013 and 2012, respectively. Page 14
  16. 16. JPMORGAN CHASE & CO. CONSUMER & COMMUNITY BANKING FINANCIAL HIGHLIGHTS, CONTINUED (in millions, except ratio data and where otherwise noted) QUARTERLY TRENDS 3Q13 2Q13 1Q13 4Q12 NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 3Q12 MORTGAGE BANKING (continued) MORTGAGE PRODUCTION AND MORTGAGE SERVICING (continued) BUSINESS METRICS (in billions)(continued) Third-party mortgage loans serviced (period-end) Third-party mortgage loans serviced (average) MSR carrying value (period-end) Ratio of MSR carrying value (period-end) to third-party mortgage loans serviced (period-end) Ratio of annualized loan servicing-related revenue to third-party mortgage loans serviced (average) MSR revenue multiple (a) REAL ESTATE PORTFOLIOS BUSINESS METRICS Loans, excluding PCI loans Period-end loans owned: Home equity Prime mortgage, including option ARMs Subprime mortgage Other Total period-end loans owned Average loans owned: Home equity Prime mortgage, including option ARMs Subprime mortgage Other Total average loans owned PCI loans Period-end loans owned: Home equity Prime mortgage Subprime mortgage Option ARMs Total period-end loans owned Average loans owned: Home equity Prime mortgage Subprime mortgage Option ARMs Total average loans owned Total Real Estate Portfolios Period-end loans owned: Home equity Prime mortgage, including option ARMs Subprime mortgage Other Total period-end loans owned Average loans owned: Home equity Prime mortgage, including option ARMs Subprime mortgage Other Total average loans owned Average assets Home equity origination volume (a) $ 831.1 831.5 9.5 1.14 $ % 1.12 0.38 3.00x $ $ $ $ $ $ $ $ $ $ $ $ 832.0 840.6 9.3 $ % 0.93 0.41 2.73x 59,825 47,958 7,376 568 115,727 $ 61,005 46,177 7,529 579 115,290 $ 19,411 12,487 4,297 18,564 54,759 $ 19,677 12,705 4,357 18,890 55,629 $ 79,236 79,009 11,673 568 170,486 $ 80,682 77,772 11,886 579 170,919 163,001 580 $ $ $ $ $ $ $ 849.2 854.3 7.9 $ % 0.88 0.42 2.21x 62,326 44,003 7,703 589 114,621 $ 63,593 43,007 7,840 597 115,037 $ 19,992 12,976 4,448 19,320 56,736 $ 20,245 13,152 4,488 19,618 57,503 $ 82,318 76,299 12,151 589 171,357 $ 83,838 75,777 12,328 597 172,540 163,593 499 $ $ $ $ $ $ $ 859.4 803.8 7.6 $ % 0.88 0.45 1.96x 64,798 41,997 8,003 604 115,402 $ 66,133 41,808 8,140 619 116,700 $ 20,525 13,366 4,561 19,985 58,437 $ 20,745 13,524 4,589 20,227 59,085 $ 85,323 75,348 12,564 604 173,839 $ 86,878 75,559 12,729 619 175,785 166,373 402 $ $ $ $ $ $ $ 811.4 825.7 7.1 - % (1) 2 2 % 1 34 $ % 1.14 0.46 1.91x 67,385 41,316 8,255 633 117,589 $ 68,466 41,393 8,413 643 118,915 $ 20,971 13,674 4,626 20,466 59,737 $ 21,184 13,860 4,654 20,738 60,436 $ 88,356 75,456 12,881 633 177,326 $ 89,650 75,991 13,067 643 179,351 169,375 373 $ $ $ $ $ $ $ 831.1 842.0 9.5 $ % 0.88 0.40 2.85x 69,686 41,404 8,552 653 120,295 (4) 9 (4) (4) 1 (14) 16 (14) (13) (4) $ 71,620 41,628 8,774 665 122,687 (4) 7 (4) (3) - (15) 11 (14) (13) (6) $ 21,432 14,038 4,702 21,024 61,196 (3) (4) (3) (4) (3) (9) (11) (9) (12) (11) $ 21,620 14,185 4,717 21,237 61,759 (3) (3) (3) (4) (3) (9) (10) (8) (11) (10) $ 91,118 76,466 13,254 653 181,491 (4) 4 (4) (4) (1) (13) 3 (12) (13) (6) $ 93,240 77,050 13,491 665 184,446 173,613 375 (4) 3 (4) (3) (1) 16 (13) 1 (12) (13) (7) (6) 55 $ $ $ $ $ $ $ 811.4 861.5 7.1 2 % (2) 34 % 0.46 1.91x 59,825 47,958 7,376 568 115,727 $ 63,558 43,680 7,834 598 115,670 $ 19,411 12,487 4,297 18,564 54,759 $ 20,218 13,124 4,478 19,573 57,393 $ 79,236 79,009 11,673 568 170,486 $ 83,776 76,377 12,312 598 173,063 164,310 1,481 $ $ $ $ $ $ $ 69,686 41,404 8,552 653 120,295 (14) 16 (14) (13) (4) 74,087 42,620 9,126 686 126,519 (14) 2 (14) (13) (9) 21,432 14,038 4,702 21,024 61,196 (9) (11) (9) (12) (11) 22,060 14,582 4,818 21,816 63,276 (8) (10) (7) (10) (9) 91,118 76,466 13,254 653 181,491 (13) 3 (12) (13) (6) 96,147 79,018 13,944 686 189,795 177,840 1,047 (13) (3) (12) (13) (9) (8) 41 Represents the ratio of MSR carrying value (period-end) to third-party mortgage loans serviced (period-end) divided by the ratio of annualized loan servicing-related revenue to third-party mortgage loans serviced (average). Page 15
  17. 17. JPMORGAN CHASE & CO. CONSUMER & COMMUNITY BANKING FINANCIAL HIGHLIGHTS, CONTINUED (in millions, except ratio data) QUARTERLY TRENDS 3Q13 2Q13 1Q13 4Q12 3Q12 NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 MORTGAGE BANKING (continued) REAL ESTATE PORTFOLIOS (continued) CREDIT DATA AND QUALITY STATISTICS Net charge-offs/(recoveries), excluding PCI loans (a) Home equity Prime mortgage, including option ARMs Subprime mortgage Other Total net charge-offs/(recoveries), excluding PCI loans Net charge-off/(recovery) rate, excluding PCI loans (a) Home equity Prime mortgage, including option ARMs Subprime mortgage Other Total net charge-off/(recovery) rate, excluding PCI loans Net charge-off/(recovery) rate - reported (a) Home equity Prime mortgage, including option ARMs Subprime mortgage Other Total net charge-off/(recovery) rate - reported 30+ day delinquency rate, excluding PCI loans (b) Allowance for loan losses, excluding PCI loans Allowance for PCI loans Allowance for loan losses Nonperforming assets (c) Allowance for loan losses to period-end loans retained Allowance for loan losses to period-end loans retained, excluding PCI loans (a) (b) (c) $ $ 218 (11) (4) 1 204 $ $ 236 16 33 3 288 $ $ 333 44 67 4 448 $ $ 257 66 92 2 417 $ $ 1,120 143 152 5 1,420 (8) % NM NM (67) (29) (81) % NM NM (80) (86) $ $ 787 49 96 8 940 $ $ 2,128 388 394 14 2,924 1.42 % (0.09) (0.21) 0.69 0.70 $ 2.04 % 0.43 3.34 2.62 1.56 1.49 % 0.63 4.35 1.24 1.40 6.22 % 1.37 6.89 2.99 4.60 1.66 % 0.15 1.64 1.79 1.09 3.84 % 1.22 5.77 2.73 3.09 1.07 % (0.06) (0.13) 0.69 0.47 $ 1.49 % 0.15 1.69 2.02 1.00 1.13 % 0.08 1.07 2.02 0.67 1.55 % 0.24 2.13 2.62 1.03 1.14 % 0.35 2.80 1.24 0.92 4.78 % 0.74 4.48 2.99 3.06 1.26 % 0.09 1.04 1.79 0.73 (63) % (87) (76) (43) (68) 2.96 % 0.66 3.77 2.73 2.06 3.81 % 2,768 4,961 7,729 7,385 4.53 % 2.39 $ $ 4.17 % 3,268 5,711 8,979 7,801 5.24 % 2.85 $ $ 4.61 % 4,218 5,711 9,929 8,349 5.71 % 3.66 $ $ 5.03 % 4,868 5,711 10,579 8,439 5.97 % 4.14 $ $ 5.12 % 5,568 5,711 11,279 8,669 6.21 % 4.63 (15) (13) (14) (5) (50) (13) (31) (15) $ $ 3.81 % 2,768 4,961 7,729 7,385 4.53 % 2.39 $ $ 5.12 % 5,568 5,711 11,279 8,669 6.21 % (50) (13) (31) (15) 4.63 Net charge-offs and net charge-off rates for the three months ended September 30, 2012 included $825 million of charge-offs of Chapter 7 loans. Excluding these charges-offs, net charge-offs for the three months ended September 30, 2012 would have been $402 million, $97 million and $91 million for the home equity, prime mortgage, including option ARMs, and subprime mortgage portfolios, respectively. Net charge-off rates for the same period, excluding these charge-offs and PCI loans, would have been 2.23%, 0.93% and 4.13% for the home equity, prime mortgage, including option ARMs, and subprime mortgage portfolios, respectively. For further information, see Consumer Credit Portfolio on pages 140-142 of JPMorgan Chase's 2012 Annual Report. The 30+ day delinquency rate for PCI loans was 16.19%, 17.92%, 19.26%, 20.14% and 20.65% at September 30, 2013, June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012, respectively. Excludes PCI loans. Because the Firm is recognizing interest income on each pool of PCI loans, they are all considered to be performing. Page 16
  18. 18. JPMORGAN CHASE & CO. CONSUMER & COMMUNITY BANKING FINANCIAL HIGHLIGHTS, CONTINUED (in millions, except ratio data and where otherwise noted) QUARTERLY TRENDS 3Q13 2Q13 1Q13 4Q12 NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 3Q12 CARD, MERCHANT SERVICES & AUTO Card income All other income Noninterest revenue Net interest income Total net revenue Provision for credit losses Noninterest expense Income before income tax expense Net income ROE Overhead ratio Equity (period-end and average) SELECTED BALANCE SHEET DATA (period-end) Loans: Credit Card Auto Student Total loans SELECTED BALANCE SHEET DATA (average) Total assets Loans: Credit Card Auto Student Total loans BUSINESS METRICS Credit Card, excluding Commercial Card Sales volume (in billions) New accounts opened Open accounts Accounts with sales activity % of accounts acquired online Merchant Services (Chase Paymentech Solutions) Merchant processing volume (in billions) Total transactions (in billions) Auto & Student Origination volume (in billions) Auto Student $ $ $ $ 1,075 263 1,338 3,294 4,632 673 1,917 2,042 1,235 32 % 41 15,500 $ $ 1,067 261 1,328 3,342 4,670 564 1,988 2,118 1,249 $ 32 43 15,500 $ $ 123,982 50,810 10,777 185,569 $ 198,702 $ 123,912 50,432 10,907 185,251 $ $ 1,013 245 1,258 3,462 4,720 686 1,943 2,091 1,272 $ 33 41 15,500 % $ $ 124,288 50,865 11,040 186,193 $ 196,921 $ 122,855 50,677 11,172 184,704 $ $ % $ $ $ 121,865 50,552 11,323 183,740 $ 196,634 $ 123,564 50,045 11,459 185,068 $ 107.0 1.7 65.0 30.0 53 % $ 105.2 1.5 64.8 30.0 53 % $ $ 185.9 8.9 $ 185.0 8.8 $ $ 6.4 — $ 6.8 — $ 94.7 1.7 64.7 29.4 52 % 1,097 227 1,324 3,484 4,808 1,250 2,171 1,387 840 20 % 45 16,500 $ $ $ 1,032 248 1,280 3,443 4,723 1,231 1,920 1,572 954 23 % 41 16,500 1 % 1 1 (1) (1) 19 (4) (4) (1) 4 % 6 5 (4) (2) (45) 30 29 $ $ 3,155 769 3,924 10,098 14,022 1,923 5,848 6,251 3,756 32 % 42 15,500 - (6) $ (2) - 4 (9) - $ $ $ 2,995 782 3,777 10,185 13,962 2,703 6,045 5,214 3,167 $ 26 % 43 16,500 $ $ $ 124,537 48,920 11,868 185,325 $ 197,606 $ 196,302 1 1 $ 124,729 49,268 11,710 185,707 $ 124,339 48,399 12,037 184,775 1 (2) - 4 (9) - 2 13 - 11 6 2 3 $ 306.9 4.9 65.0 30.0 53 % $ 279.5 4.9 63.9 29.1 49 % 10 2 3 1 14 20 $ 546.7 26.0 $ 476.6 21.3 15 22 2 NM $ 19.7 0.1 $ 17.9 0.2 10 (50) 101.6 1.8 64.5 30.6 58 % $ 96.6 1.6 63.9 29.1 52 % 175.8 8.3 $ 178.6 8.2 $ 163.6 7.4 6.5 0.1 $ 5.5 — $ 6.3 0.1 (6) - $ 197,427 $ 123,445 50,386 11,178 185,009 (6) 127,993 49,913 11,558 189,464 $ $ $ 123,982 50,810 10,777 185,569 5 % (2) 4 (1) (29) (3) 20 19 $ 124,537 48,920 11,868 185,325 4 (9) - $ 197,679 - $ 125,712 48,126 12,774 186,612 (2) 5 (12) (1) Page 17
  19. 19. JPMORGAN CHASE & CO. CONSUMER & COMMUNITY BANKING FINANCIAL HIGHLIGHTS, CONTINUED (in millions, except ratio data) QUARTERLY TRENDS 3Q13 2Q13 1Q13 4Q12 NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 3Q12 CARD, MERCHANT SERVICES & AUTO (continued) CREDIT DATA AND QUALITY STATISTICS Net charge-offs: Credit Card Auto (a) Student Total net charge-offs Net charge-off rate: Credit Card (b) Auto (a) Student Total net charge-off rate $ CARD SERVICES SUPPLEMENTAL INFORMATION Noninterest revenue Net interest income Total net revenue Provision for credit losses Noninterest expense Income before income tax expense Net income Percentage of average loans: Noninterest revenue Net interest income Total net revenue (a) (b) (c) (d) (e) $ 1,014 23 77 1,114 $ 1,082 40 64 1,186 $ 1,097 44 109 1,250 $ 1,116 90 80 1,286 (12) % 91 14 (8) (20) % (51) 10 (20) $ 2,988 107 229 3,324 $ 3,847 144 268 4,259 2.86 % 0.35 3.20 2.19 $ 3.31 % 0.18 2.76 2.42 3.55 % 0.32 2.27 2.60 3.50 % 0.36 3.70 2.68 3.57 % 0.74 2.64 2.77 3.24 % 0.28 2.74 2.40 1.69 0.95 2.23 1.52 0.82 1.94 0.92 2.06 1.67 0.97 2.10 1.25 2.13 1.87 1.02 2.15 1.11 2.38 1.89 0.99 1.69 0.93 2.60 1.53 0.79 2.15 1.11 2.38 1.89 0.99 239 $ 4,097 953 5,050 $ 994 2,824 3,818 542 1,458 1,818 1,102 3.18 % 9.04 12.22 243 $ 4,445 954 5,399 3.31 % 1.55 2.73 $ (22) % (26) (15) (22) 4.11 % 0.40 2.80 3.06 1.69 0.93 2.60 1.53 0.79 Delinquency rates 30+ day delinquency rate: Credit Card (c) Auto Student (d) Total 30+ day delinquency rate 90+ day delinquency rate - Credit Card (c) Nonperforming assets (e) Allowance for loan losses: Credit Card Auto & Student Total allowance for loan losses Allowance for loan losses to period-end loans: Credit Card (c) Auto & Student Total allowance for loan losses to period-end loans 892 44 88 1,024 $ 994 2,863 3,857 464 1,537 1,856 1,093 3.25 % 9.35 12.59 $ 4,998 954 5,952 3.58 % 1.54 2.90 $ 251 $ 938 2,970 3,908 582 1,501 1,825 1,113 3.08 % 9.75 12.83 $ 4.30 % 1.55 3.41 $ $ 1,014 3,005 4,019 1,097 1,710 1,212 736 3.23 % 9.58 12.82 284 (2) (16) 5,503 954 6,457 5,501 954 6,455 4.10 % 1.54 3.24 $ 265 (8) (6) $ (26) (22) $ 971 2,923 3,894 1,116 1,517 1,261 769 3.11 % 9.35 12.46 $ 3.31 % 1.55 2.73 (1) (1) 17 (5) (2) 1 2 (3) (2) (51) (4) 44 43 $ $ 2,926 8,657 11,583 1,588 4,496 5,499 3,308 3.17 % 9.38 12.55 284 (16) 5,503 954 6,457 4,097 953 5,050 4.42 % 1.57 3.49 $ 239 (26) (22) 4.42 % 1.57 3.49 $ $ 2,873 8,606 11,479 2,347 4,856 4,276 2,608 2 1 1 (32) (7) 29 27 3.05 % 9.14 12.20 Net charge-offs and net charge-off rate for the three months ended September 30, 2012 included $55 million of charge-offs of Chapter 7 loans. Excluding these incremental charge-offs, net charge-offs for the three months ended September 30, 2012 would have been $35 million, and the net charge-off rate for the same period would have been 0.29%. Average credit card loans included loans held-for-sale of $67 million, $28 million and $109 million for the three months ended September 30, 2013, December 31, 2012 and September 30, 2012, respectively, and $23 million and $569 million for the nine months ended September 30, 2013 and September 30, 2012, respectively. These amounts are excluded when calculating the net charge-off rate. There were no loans held-for-sale for the three months ended June 30, 2013 and March 31, 2013. Period-end credit card loans included loans held-for-sale of $310 million and $106 million at September 30, 2013 and September 30, 2012, respectively. These amounts are excluded when calculating delinquency rates and the allowance for loan losses to period-end loans. There were no loans held-for-sale at June 30, 2013, March 31, 2013 and December 31, 2012. Excluded student loans insured by U.S. government agencies under the FFELP of $769 million, $812 million, $881 million, $894 million and $910 million at September 30, 2013, June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012, respectively, that are 30 or more days past due. These amounts are excluded as reimbursement of insured amounts is proceeding normally. Nonperforming assets excluded student loans insured by U.S. government agencies under the FFELP of $456 million, $488 million, $523 million, $525 million and $536 million at September 30, 2013, June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012, respectively, that are 90 or more days past due. These amounts are excluded as reimbursement of insured amounts is proceeding normally. Page 18
  20. 20. JPMORGAN CHASE & CO. CORPORATE & INVESTMENT BANK FINANCIAL HIGHLIGHTS (in millions, except ratio data) QUARTERLY TRENDS 3Q13 INCOME STATEMENT REVENUE Investment banking fees Principal transactions (a) Lending- and deposit-related fees Asset management, administration and commissions All other income Noninterest revenue Net interest income TOTAL NET REVENUE (b) $ Provision for credit losses 2Q13 1,510 2,202 471 1,128 392 5,703 2,486 8,189 $ (218) 1Q13 1,717 3,288 486 1,289 391 7,171 2,705 9,876 $ (6) 4Q12 1,433 3,961 473 1,167 323 7,357 2,783 10,140 $ 11 3Q12 1,720 966 499 1,163 435 4,783 2,859 7,642 $ (445) NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 1,429 2,263 486 1,104 290 5,572 2,788 8,360 (12) (33) (3) (12) (20) (8) (17) (60) % 6 (3) (3) 2 35 2 (11) (2) NM % $ (263) 4,660 9,451 1,430 3,584 1,106 20,231 7,974 28,205 $ (213) 4,049 8,544 1,449 3,530 749 18,321 8,363 26,684 15 % 11 (1) 2 48 10 (5) 6 (34) NM NONINTEREST EXPENSE Compensation expense Noncompensation expense TOTAL NONINTEREST EXPENSE 2,330 2,669 4,999 2,988 2,754 5,742 3,376 2,735 6,111 2,217 2,779 4,996 2,755 2,595 5,350 (22) (3) (13) (15) 3 (7) 8,694 8,158 16,852 9,096 7,758 16,854 (4) 5 - Income before income tax expense Income tax expense NET INCOME 3,408 1,168 2,240 4,140 1,302 2,838 4,018 1,408 2,610 3,091 1,086 2,005 3,070 1,078 1,992 (18) (10) (21) 11 8 12 11,566 3,878 7,688 9,864 3,463 6,401 17 12 20 $ FINANCIAL RATIOS ROE (c) Overhead ratio Compensation expense as a percent of total net revenue (d) REVENUE BY BUSINESS Advisory Equity underwriting Debt underwriting Total investment banking fees Treasury Services Lending Total Banking Fixed Income Markets (e) Equity Markets Securities Services Credit Adjustments & Other (a)(f) Total Markets & Investor Services TOTAL NET REVENUE (a) (b) (c) (d) (e) (f) 16 61 28 $ $ 322 333 855 1,510 1,053 351 2,914 3,439 1,249 996 (409) 5,275 8,189 $ % 20 58 30 $ $ 304 457 956 1,717 1,051 373 3,141 4,078 1,296 1,087 274 6,735 9,876 $ % 19 60 33 $ $ 255 273 905 1,433 1,044 498 2,975 4,752 1,340 974 99 7,165 10,140 $ % 17 65 29 $ $ 465 265 990 1,720 1,059 382 3,161 3,177 895 995 (586) 4,481 7,642 $ % 17 64 33 $ $ 389 235 805 1,429 1,064 357 2,850 3,726 1,044 965 (225) 5,510 8,360 $ % $ 18 % 60 31 6 (27) (11) (12) (6) (7) (16) (4) (8) NM (22) (17) (17) 42 6 6 (1) (2) 2 (8) 20 3 (82) (4) (2) $ $ 881 1,063 2,716 4,660 3,148 1,222 9,030 12,269 3,885 3,057 (36) 19,175 28,205 18 63 34 $ $ 1,026 761 2,262 4,049 3,190 949 8,188 12,235 3,511 3,005 (255) 18,496 26,684 % (14) 40 20 15 (1) 29 10 11 2 86 4 6 Included debit valuation adjustments (“DVA”) on structured notes and derivative liabilities measured at fair value. DVA gains/(losses) were ($397) million, $355 million, $126 million, ($567) million and ($211) million for the three months ended September 30, 2013, June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012, respectively, and $84 million and ($363) million for the nine months ended September 30, 2013 and 2012, respectively. Included tax-equivalent adjustments, predominantly due to income tax credits related to affordable housing and alternative energy investments, as well as tax-exempt income from municipal bond investments of $537 million, $550 million, $529 million, $533 million and $492 million for the three months ended September 30, 2013, June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012, respectively, and $1.6 billion and $1.5 billion for the nine months ended September 30, 2013 and 2012, respectively. Return on equity excluding DVA, a non-GAAP financial measure, was 17%, 19%, 18%, 20% and 18% for the three months ended September 30, 2013, June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012, respectively, and 18% and 19% for the nine months ended September 30, 2013 and 2012, respectively. For additional information on this measure, see non-GAAP financial measures on page 42. Compensation expense as a percentage of total net revenue excluding DVA, a non-GAAP financial measure, was 27%, 31%, 34%, 27% and 32% for the three months ended September 30, 2013, June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012, respectively, and 31% and 34% for the nine months ended September 30, 2013 and 2012, respectively. For additional information on this measure, see non-GAAP financial measures on page 42. Includes results of the synthetic credit portfolio that was transferred from the Chief Investment Office ("CIO") effective July 2, 2012. Primarily includes credit portfolio credit valuation adjustments (“CVA”) net of associated hedging activities; DVA on structured notes and derivative liabilities; and nonperforming derivative receivable results. Page 19
  21. 21. JPMORGAN CHASE & CO. CORPORATE & INVESTMENT BANK FINANCIAL HIGHLIGHTS, CONTINUED (in millions, except ratio and headcount data) QUARTERLY TRENDS 3Q13 SELECTED BALANCE SHEET DATA (period-end) Assets Loans: Loans retained (a) Loans held-for-sale and loans at fair value Total loans Equity SELECTED BALANCE SHEET DATA (average) Assets Trading assets - debt and equity instruments Trading assets - derivative receivables Loans: Loans retained (a) Loans held-for-sale and loans at fair value Total loans $ 2Q13 867,474 $ 873,527 104,269 3,687 $ 106,248 4,564 107,956 56,500 $ 1Q13 110,812 56,500 838,158 300,135 70,814 $ Equity Headcount $ 107,654 5,950 108,292 CREDIT DATA AND QUALITY STATISTICS Net charge-offs/(recoveries) Nonperforming assets: Nonaccrual loans: Nonaccrual loans retained (a)(b) Nonaccrual loans held-for-sale and loans at fair value Total nonaccrual loans Derivative receivables Assets acquired in loan satisfactions Total nonperforming assets Allowance for credit losses: Allowance for loan losses Allowance for lending-related commitments Total allowance for credit losses Net charge-off/(recovery) rate (a) Allowance for loan losses to period-end loans retained (a) Allowance for loan losses to period-end loans retained, excluding trade finance and conduits (c) Allowance for loan losses to nonaccrual loans retained (a)(b) Nonaccrual loans to total period-end loans (a) (b) (c) 872,259 $ 112,005 5,506 117,511 56,500 878,801 336,118 72,036 103,179 5,113 4Q12 3Q12 876,107 $ 109,501 5,749 115,250 47,500 870,467 342,323 71,111 $ NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 904,090 (1) % (4) % $ 867,474 $ (4) % 107,903 3,899 111,802 47,500 (3) (5) (3) 19 851,574 305,953 75,329 1 7 (5) 107,903 3,899 111,802 47,500 863,890 333,764 73,519 $ 104,269 3,687 107,956 56,500 904,090 (2) (19) (3) - (3) (5) (3) 19 841,678 296,811 74,812 (5) (11) (2) 1 (5) (4) (14) (5) (7) 82 (5) 105,862 5,438 111,300 110,457 2,977 113,434 (4) 83 (2) $ 862,357 326,037 71,319 $ 109,037 5,065 114,102 111,263 2,809 114,072 56,500 56,500 56,500 47,500 47,500 - 19 56,500 47,500 19 52,445 $ 113,604 106,793 5,254 112,047 51,771 51,634 52,022 52,226 1 - 52,445 52,226 - (22) 95 82 (4) $ 176 (82) $ 19 $ (217) $ $ (67) $ (67) - 61 237 227 148 375 340 104 444 535 82 617 588 213 801 (22) (59) (37) (70) (71) (70) 176 61 237 588 213 801 (70) (71) (70) 431 448 38 706 46 869 412 55 911 239 64 920 282 77 1,160 (4) (17) (19) 53 (51) (39) 431 38 706 282 77 1,160 53 (51) (39) 1,138 490 1,628 1,287 556 1,843 1,246 521 1,767 1,300 473 1,773 1,459 544 2,003 (12) (12) (12) (22) (10) (19) 1,138 490 1,628 1,459 544 2,003 (22) (10) (19) (0.08) % 1.09 (0.08) % 1.35 (0.02) 1.09 % (0.31) 1.21 2.01 647 2.35 567 0.22 0.34 % 0.07 1.11 2.17 366 0.38 % (0.79) 1.19 2.52 243 0.54 % (0.08) 1.35 2.92 248 0.72 % 2.01 647 0.22 2.92 248 0.72 Loans retained includes credit portfolio loans, trade finance loans, other held-for-investment loans and overdrafts. Allowance for loan losses of $56 million, $70 million, $73 million, $153 million and $178 million were held against these nonaccrual loans at September 30, 2013, June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012, respectively. Management uses allowance for loan losses to period-end loans retained, excluding trade finance and conduits, a non-GAAP financial measure, as it is a more relevant metric to reflect the allowance coverage of the retained loan portfolio. Page 20
  22. 22. JPMORGAN CHASE & CO. CORPORATE & INVESTMENT BANK FINANCIAL HIGHLIGHTS, CONTINUED (in millions, except rankings data and where otherwise noted) QUARTERLY TRENDS 3Q13 BUSINESS METRICS Assets under custody ("AUC") by asset class (period-end) (in billions): Fixed Income Equity Other (a) Total AUC Client deposits and other third-party liabilities (average) Trade finance loans (period-end) $ $ 2Q13 11,691 6,473 1,572 19,736 $ $ 11,421 5,961 1,547 18,929 Global investment banking fees (c) Debt, equity and equity-related Global U.S. Syndicated loans Global U.S. Long-term debt (d) Global U.S. Equity and equity-related Global (e) U.S. Announced M&A (f) Global U.S. (a) (b) (c) (d) (e) (f) $ $ 11,730 6,007 1,557 19,294 4Q12 $ $ 3Q12 11,745 5,637 1,453 18,835 $ 11,545 5,328 1,346 18,219 $ 2 9 2 4 % 1 21 17 8 % $ $ 11,691 6,473 1,572 19,736 $ $ 11,545 5,328 1,346 18,219 1 % 21 17 8 385,952 369,108 357,262 366,544 351,383 5 10 370,879 352,147 5 34,356 36,375 38,985 35,783 35,142 (6) (2) 34,356 35,142 (2) SEPTEMBER 30, 2013 MARKET SHARES AND RANKINGS (b) 1Q13 NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 Market Share 8.8 Rankings % FULL YEAR 2012 Market Share Rankings #1 7.5 % #1 7.4 11.8 1 1 7.2 11.5 1 1 9.9 17.7 1 1 9.6 17.6 1 1 7.3 11.7 1 1 7.1 11.6 1 1 8.2 12.1 2 2 7.8 10.4 4 5 27.2 39.8 2 2 19.9 24.5 2 2 Consists of mutual funds, unit investment trusts, currencies, annuities, insurance contracts, options and other contracts. Source: Dealogic. Global investment banking fees reflects the ranking of fees and market share. The remaining rankings reflects transaction volume and market share. Global announced M&A is based on transaction value at announcement; because of joint M&A assignments, M&A market share of all participants will add up to more than 100%. All other transaction volume-based rankings are based on proceeds, with full credit to each book manager/equal if joint. Global investment banking fees rankings exclude money market, short-term debt and shelf deals. Long-term debt rankings include investment-grade, high-yield, supranationals, sovereigns, agencies, covered bonds, asset-backed securities and mortgage-backed securities; and exclude money market, short-term debt, and U.S. municipal securities. Global equity and equity-related ranking includes rights offerings and Chinese A-Shares. Announced M&A reflects the removal of any withdrawn transactions. U.S. announced M&A represents any U.S. involvement ranking. Page 21
  23. 23. JPMORGAN CHASE & CO. CORPORATE & INVESTMENT BANK FINANCIAL HIGHLIGHTS, CONTINUED (in millions, except where otherwise noted) QUARTERLY TRENDS INTERNATIONAL METRICS Total net revenue (a) Europe/Middle East/Africa Asia/Pacific Latin America/Caribbean Total international net revenue North America Total net revenue Loans (period-end) (a) Europe/Middle East/Africa Asia/Pacific Latin America/Caribbean Total international loans North America Total loans Client deposits and other third-party liabilities (average) (a) Europe/Middle East/Africa Asia/Pacific Latin America/Caribbean Total international North America Total client deposits and other third-party liabilities AUC (period-end) (in billions) (a) North America All other regions Total AUC (a) 3Q13 $ $ $ $ $ $ $ $ 2Q13 2,550 1,295 264 4,109 4,080 8,189 $ 30,495 26,653 9,172 66,320 37,949 104,269 $ 146,685 51,895 15,760 214,340 171,612 385,952 $ 10,939 8,797 19,736 $ $ $ $ $ 1Q13 2,955 1,403 397 4,755 5,121 9,876 $ 32,685 26,616 10,434 69,735 36,513 106,248 $ 139,801 51,666 15,012 206,479 162,629 369,108 $ 10,672 8,257 18,929 $ $ $ $ $ 4Q12 3,383 1,165 400 4,948 5,192 10,140 $ 33,674 29,908 10,308 73,890 38,115 112,005 $ 134,339 51,996 12,180 198,515 158,747 357,262 $ 10,788 8,506 19,294 $ $ $ $ $ 3Q12 2,261 939 337 3,537 4,105 7,642 $ 30,266 27,193 10,220 67,679 41,822 109,501 $ 128,620 53,309 11,766 193,695 172,849 366,544 $ 10,504 8,331 18,835 $ $ $ $ $ 2,443 1,031 392 3,866 4,494 8,360 NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 (14) % (8) (34) (14) (20) (17) 4 % 26 (33) 6 (9) (2) $ 27,866 27,215 9,730 64,811 43,092 107,903 (7) (12) (5) 4 (2) 9 (2) (6) 2 (12) (3) $ 125,720 50,862 10,141 186,723 164,660 351,383 5 5 4 6 5 17 2 55 15 4 10 $ 10,206 8,013 18,219 3 7 4 7 10 8 $ $ $ $ $ 8,888 3,863 1,061 13,812 14,393 28,205 $ 30,495 26,653 9,172 66,320 37,949 104,269 $ 140,320 51,852 14,331 206,503 164,376 370,879 $ 10,939 8,797 19,736 $ $ $ $ $ 8,378 3,161 1,187 12,726 13,958 26,684 6 % 22 (11) 9 3 6 27,866 27,215 9,730 64,811 43,092 107,903 9 (2) (6) 2 (12) (3) 126,891 50,465 10,813 188,169 163,978 352,147 11 3 33 10 5 10,206 8,013 18,219 7 10 8 Total net revenue is based predominantly on the domicile of the client or location of the trading desk, as applicable. Loans outstanding (excluding loans held-for-sale and loans at fair value), client deposits and other third-party liabilities, and AUC are based predominantly on the domicile of the client. Page 22
  24. 24. JPMORGAN CHASE & CO. COMMERCIAL BANKING FINANCIAL HIGHLIGHTS (in millions, except ratio data) QUARTERLY TRENDS 3Q13 INCOME STATEMENT REVENUE Lending- and deposit-related fees Asset management, administration and commissions All other income (a) Noninterest revenue Net interest income TOTAL NET REVENUE (b) $ 2Q13 256 28 304 588 1,137 1,725 $ 1Q13 265 30 256 551 1,177 1,728 $ 4Q12 259 32 244 535 1,138 1,673 $ 3Q12 269 30 279 578 1,167 1,745 $ 263 30 293 586 1,146 1,732 (41) 44 39 NONINTEREST EXPENSE Compensation expense Noncompensation expense Amortization of intangibles TOTAL NONINTEREST EXPENSE 288 367 6 661 286 361 5 652 289 348 7 644 250 342 7 599 263 332 6 601 1 2 20 1 Income before income tax expense Income tax expense NET INCOME 1,105 440 665 1,032 411 621 990 394 596 1,149 457 692 1,147 457 690 7 7 7 Revenue by product: Lending Treasury services Investment banking Other (c) Total Commercial Banking revenue Investment banking revenue, gross (d) Revenue by client segment: Middle Market Banking (e) Corporate Client Banking (e) Commercial Term Lending Real Estate Banking Other Total Commercial Banking revenue FINANCIAL RATIOS ROE Overhead ratio (a) (b) (c) (d) (e) $ $ $ $ 922 605 155 43 1,725 $ $ $ $ $ $ 971 607 132 18 1,728 448 $ 745 459 311 118 92 1,725 $ 20 % 38 $ $ $ $ 924 605 118 26 1,673 385 $ 777 444 315 113 79 1,728 $ 18 % 38 $ (16) (3) % (7) 19 7 (3) - Provision for credit losses $ (3) $ $ $ 947 614 157 27 1,745 $ 916 609 139 68 1,732 341 $ 443 $ 431 753 433 291 112 84 1,673 $ 752 492 312 113 76 1,745 $ 748 460 298 106 120 1,732 18 % 38 $ 29 % 34 $ NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 29 % 35 NM (3) % (7) 4 (1) - $ (156) 780 90 804 1,674 3,452 5,126 $ 803 100 802 1,705 3,375 5,080 (3) % (10) (2) 2 1 42 44 (5) 10 11 10 863 1,076 18 1,957 764 1,006 20 1,790 13 7 (10) 9 (4) (4) (4) 3,127 1,245 1,882 3,246 1,292 1,954 (4) (4) (4) 3 4 (42) 1 $ (5) 17 139 - 1 (1) 12 (37) - $ 16 (4) 3 (1) 4 16 - $ $ $ 2,817 1,817 405 87 5,126 $ 2,728 1,814 388 150 5,080 4 $ 1,174 $ 1,154 2 4 11 (23) - $ 2,275 1,336 917 343 255 5,126 $ 2,219 1,327 882 325 327 5,080 3 1 4 6 (22) 1 $ 19 % 38 $ 27 % 35 Includes revenue from investment banking products and commercial card transactions. Total net revenue included tax-equivalent adjustments from income tax credits related to equity investments in designated community development entities that provide loans to qualified businesses in low-income communities, as well as tax-exempt income from municipal bond activity of $95 million, $90 million, $93 million, $73 million and $115 million for the three months ended September 30, 2013, June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012, respectively, and $278 million and $308 million for the nine months ended September 30, 2013 and 2012, respectively. Other revenue in the fourth quarter of 2012 included a $49 million year-to-date reclassification of tax equivalent revenue to Corporate/Private Equity. Represents the total revenue related to investment banking products sold to CB clients. Effective January 1, 2013, the financial results of financial institution clients were transferred to Corporate Client Banking from Middle Market Banking. Prior periods were revised to conform with this presentation. Page 23
  25. 25. JPMORGAN CHASE & CO. COMMERCIAL BANKING FINANCIAL HIGHLIGHTS, CONTINUED (in millions, except headcount and ratio data) QUARTERLY TRENDS 3Q13 SELECTED BALANCE SHEET DATA (period-end) Total assets Loans: Loans retained (a) Loans held-for-sale and loans at fair value Total loans Equity Period-end loans by client segment: Middle Market Banking (b) Corporate Client Banking (b) Commercial Term Lending Real Estate Banking Other Total Commercial Banking loans SELECTED BALANCE SHEET DATA (average) Total assets Loans: Loans retained (a) Loans held-for-sale and loans at fair value Total loans Client deposits and other third-party liabilities Equity Average loans by client segment: Middle Market Banking (b) Corporate Client Banking (b) Commercial Term Lending Real Estate Banking Other Total Commercial Banking loans $ $ $ Assets acquired in loan satisfactions Total nonperforming assets Allowance for credit losses: Allowance for loan losses Allowance for lending-related commitments Total allowance for credit losses Net charge-off/(recovery) rate (e) Allowance for loan losses to period-end loans retained Allowance for loan losses to nonaccrual loans retained (d) Nonaccrual loans to total period-end loans (a) (b) (c) (d) (e) 192,194 $ 133,090 2,071 135,161 13,500 $ $ $ 52,214 21,425 47,612 10,057 3,853 135,161 $ 185,744 $ 131,019 599 131,618 196,802 13,500 $ $ Headcount (c) CREDIT DATA AND QUALITY STATISTICS Net charge-offs/(recoveries) Nonperforming assets: Nonaccrual loans: Nonaccrual loans retained (d) Nonaccrual loans held-for-sale and loans at fair value Total nonaccrual loans 2Q13 184,124 $ 130,487 430 130,917 13,500 $ $ 184,951 $ 51,379 20,261 46,656 9,675 3,647 131,618 $ $ 52,053 19,933 45,865 9,395 3,671 130,917 130,338 1,251 131,589 195,232 13,500 $ $ 6,761 $ 1Q13 $ 184,689 129,534 851 130,385 13,500 $ $ $ 182,620 $ 52,205 21,344 45,087 9,277 3,676 131,589 $ $ 52,296 20,962 44,374 9,003 3,750 130,385 128,490 800 129,290 195,968 13,500 $ $ 6,660 16 4Q12 52,013 21,061 43,845 8,677 3,694 129,290 $ (7) $ 126,996 1,212 128,208 9,500 $ 168,124 4 % 14 123,173 549 123,722 9,500 2 382 3 7 4 7 5 3 7 7 13 17 (10) 9 $ - 13 8 277 9 42 $ $ 50,552 21,707 43,512 8,552 3,885 128,208 $ 48,616 19,963 42,304 8,563 4,276 123,722 $ 171,184 $ 164,702 $ 124,507 1,491 125,998 199,297 9,500 $ 121,566 552 122,118 190,910 9,500 1 (52) 1 - 8 9 8 3 42 47,547 19,985 41,658 8,651 4,277 122,118 (2) (5) 3 4 (1) - 8 1 12 12 (15) 8 2 (18) 78 NM % $ $ 11 $ $ 6,511 9 3Q12 181,502 NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 48,953 21,755 42,890 8,450 3,950 125,998 $ $ 6,117 $ 6,092 50 $ 192,194 133,090 2,071 135,161 13,500 $ $ 168,124 14 % 123,173 549 123,722 9,500 8 277 9 42 7 7 13 17 (10) 9 $ $ 52,214 21,425 47,612 10,057 3,853 135,161 $ 48,616 19,963 42,304 8,563 4,276 123,722 $ 184,450 $ 163,072 13 $ 129,958 883 130,841 196,004 13,500 $ 117,442 677 118,119 194,775 9,500 11 30 11 1 42 46,356 18,839 40,194 8,600 4,130 118,119 12 11 12 7 (11) 11 $ $ 51,863 20,886 45,206 9,213 3,673 130,841 $ $ 6,761 $ 18 6,092 $ 11 (15) NM 558 505 643 644 843 10 (34) 558 843 (34) 8 566 8 513 26 669 29 673 33 876 10 (76) (35) 8 566 33 876 (76) (35) 19 585 30 543 12 681 14 687 32 908 (37) 8 (41) (36) 19 585 32 908 (41) (36) 2,647 171 2,818 2,691 183 2,874 2,656 183 2,839 2,610 183 2,793 2,653 196 2,849 (2) (7) (2) (13) (1) 2,647 171 2,818 2,653 196 2,849 (13) (1) 0.05 1.99 474 0.42 % 0.03 2.06 533 0.39 % (0.02) % 2.05 413 0.51 0.16 2.06 405 0.52 % (0.06) % 2.15 315 0.71 0.02 % 1.99 474 0.42 (0.02) % 2.15 315 0.71 Effective January 1, 2013, whole loan financing agreements, previously reported as other assets, were reclassified as loans. For the three months ended September 30, 2013, June 30, 2013 and March 31, 2013, the impact on period-end loans was $1.6 billion, $2.1 billion and $1.7 billion, respectively, and the impact on average loans was $1.7 billion, $1.8 billion and $1.6 billion, respectively. Effective January 1, 2013, the financial results of financial institution clients were transferred to Corporate Client Banking from Middle Market Banking. Prior periods were revised to conform with this presentation. Effective January 1, 2013, headcount includes transfers from other business segments largely related to operations, technology and other support staff. Allowance for loan losses of $102 million, $79 million, $99 million, $107 million and $148 million was held against nonaccrual loans retained at September 30, 2013, June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012, respectively. Loans held-for-sale and loans at fair value were excluded when calculating the net charge-off/(recovery) rate. Page 24
  26. 26. JPMORGAN CHASE & CO. ASSET MANAGEMENT FINANCIAL HIGHLIGHTS (in millions, except ratio and headcount data) QUARTERLY TRENDS 3Q13 INCOME STATEMENT REVENUE Asset management, administration and commissions All other income Noninterest revenue Net interest income TOTAL NET REVENUE $ Provision for credit losses 2Q13 2,017 168 2,185 578 2,763 $ 1Q13 2,018 138 2,156 569 2,725 $ 4Q12 1,883 211 2,094 559 2,653 $ 3Q12 2,011 190 2,201 552 2,753 $ 1,708 199 1,907 552 2,459 - % 22 1 2 1 — 23 21 19 14 NM NONINTEREST EXPENSE Compensation expense Noncompensation expense Amortization of intangibles TOTAL NONINTEREST EXPENSE 1,207 774 22 2,003 1,155 716 21 1,892 1,170 684 22 1,876 1,178 742 23 1,943 1,083 625 23 1,731 5 8 5 6 Income before income tax expense Income tax expense NET INCOME 760 284 476 810 310 500 756 269 487 791 308 483 714 271 443 1,365 563 531 2,459 REVENUE BY CLIENT SEGMENT Private Banking Institutional Retail TOTAL NET REVENUE $ $ $ FINANCIAL RATIOS ROE Overhead ratio Pretax margin ratio SELECTED BALANCE SHEET DATA (period-end) Total assets Loans (a) Deposits Equity SELECTED BALANCE SHEET DATA (average) Total assets Loans Deposits Equity Headcount (a) 1,488 553 722 2,763 $ $ $ 21 % 72 28 1,483 588 654 2,725 $ $ $ 22 % 69 30 1,446 589 618 2,653 $ $ $ 22 % 71 29 1,441 729 583 2,753 $ $ $ 27 % 71 29 NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 18 % (16) 15 5 12 $ NM 5,918 517 6,435 1,706 8,141 $ 5,030 616 5,646 1,547 7,193 18 % (16) 14 10 13 44 67 (34) 11 24 (4) 16 3,532 2,174 65 5,771 3,227 1,866 68 5,161 9 17 (4) 12 (6) (8) (5) 6 5 7 2,326 863 1,463 1,965 745 1,220 18 16 20 (6) 10 1 9 (2) 36 12 3,985 1,657 1,551 7,193 11 4 29 13 $ $ $ 25 % 70 29 4,417 1,730 1,994 8,141 $ $ $ 22 % 71 29 23 % 72 27 $ 117,475 90,538 139,553 9,000 $ 115,157 86,043 137,289 9,000 $ 109,734 81,403 139,679 9,000 $ 108,999 80,216 144,579 7,000 $ 103,608 74,924 129,653 7,000 2 5 2 - 13 21 8 29 $ 117,475 90,538 139,553 9,000 $ 103,608 74,924 129,653 7,000 13 21 8 29 $ 114,275 87,770 138,742 9,000 $ 111,431 83,621 136,577 9,000 $ 107,911 80,002 139,441 9,000 $ 104,232 76,528 133,693 7,000 $ 99,209 71,824 127,487 7,000 3 5 2 - 15 22 9 29 $ 111,229 83,826 138,251 9,000 $ 95,168 66,097 127,702 7,000 17 27 8 29 18,070 5 10 18,070 10 19,928 19,026 18,604 18,465 19,928 Included $17.5 billion, $14.8 billion, $12.7 billion, $10.9 billion and $8.9 billion of prime mortgage loans reported in the Consumer, excluding credit card, loan portfolio, at September 30, 2013, June 30, 2013, March 31, 2013, December 31, 2012 and September 30, 2012, respectively. For the same periods, excluded $4.0 billion, $4.8 billion, $5.6 billion, $6.7 billion and $8.2 billion of prime mortgage loans reported in the CIO portfolio within the Corporate/Private Equity segment, respectively. Page 25
  27. 27. JPMORGAN CHASE & CO. ASSET MANAGEMENT FINANCIAL HIGHLIGHTS, CONTINUED (in millions, except ratio data and where otherwise noted) QUARTERLY TRENDS 3Q13 BUSINESS METRICS Number of client advisors % of customer assets in 4 & 5 Star Funds (a) % of AUM in 1st and 2nd quartiles: (b) 1 year 3 years 5 years CREDIT DATA AND QUALITY STATISTICS Net charge-offs Nonaccrual loans Allowance for credit losses: Allowance for loan losses Allowance for lending-related commitments Total allowance for credit losses Net charge-off rate Allowance for loan losses to period-end loans Allowance for loan losses to nonaccrual loans Nonaccrual loans to period-end loans AM FIRMWIDE DISCLOSURES (c) Total net revenue Client assets (in billions) (d) Number of client advisors (a) (b) (c) (d) 2Q13 2,995 55 2,804 52 % 73 74 74 $ $ 260 % 0.22 $ 3,300 2,423 6,023 $ 3,226 2,323 5,828 $ % $ 3,112 2,332 5,795 2,826 45 % 67 74 76 23 259 249 5 254 0.12 0.31 96 0.32 3Q12 2,821 47 % 70 74 75 4 244 270 6 276 0.02 0.31 111 0.28 7 267 4Q12 2,797 51 % 73 77 76 9 202 0.04 0.29 129 1Q13 $ % $ 3,164 2,244 5,784 7 % 6 % 2,995 55 % $ $ 125 (17) 50 (11) 229 5 234 0.03 0.31 101 0.30 % 6 227 (4) 17 (3) 14 40 14 2 4 3 16 12 3 2,843 2,172 5,860 $ 2,826 45 % 73 74 74 % 69 78 77 3 250 248 5 253 0.02 0.31 99 0.31 NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 69 78 77 36 202 $ 260 7 267 0.06 % 0.29 129 0.22 % $ 9,638 2,423 6,023 61 227 229 5 234 0.12 % 0.31 101 0.30 $ 8,279 2,172 5,860 6 % (41) (11) 14 40 14 16 12 3 Derived from Morningstar for the U.S., the U.K., Luxembourg, France, Hong Kong and Taiwan; and Nomura for Japan. Quartile ranking sourced from: Lipper for the U.S. and Taiwan; Morningstar for the U.K., Luxembourg, France and Hong Kong; and Nomura for Japan. Includes Chase Wealth Management ("CWM"), which is a unit of Consumer & Business Banking. The firmwide metrics are presented in order to capture AM's partnership with CWM. Management reviews firmwide metrics in assessing the financial performance of AM's client asset management business. Excludes CWM client assets that are managed by AM. Page 26
  28. 28. JPMORGAN CHASE & CO. ASSET MANAGEMENT FINANCIAL HIGHLIGHTS, CONTINUED (in billions) CLIENT ASSETS Assets by asset class Liquidity Fixed income Equity Multi-asset and alternatives TOTAL ASSETS UNDER MANAGEMENT Custody/brokerage/administration/deposits TOTAL CLIENT ASSETS MEMO: Alternatives client assets (a) Assets by client segment Private Banking Institutional Retail TOTAL ASSETS UNDER MANAGEMENT Private Banking Institutional Retail TOTAL CLIENT ASSETS Mutual fund assets by asset class Liquidity Fixed income Equity Multi-asset and alternatives TOTAL MUTUAL FUND ASSETS (a) Sep 30, 2013 $ Jun 30, 2013 $ $ 446 328 346 420 1,540 706 2,246 $ $ $ $ $ $ $ Mar 31, 2013 $ $ 431 325 316 398 1,470 687 2,157 151 $ 352 752 436 1,540 $ 935 752 559 2,246 $ 396 140 183 68 787 $ $ $ $ Dec 31, 2012 $ $ 454 331 312 386 1,483 688 2,171 147 $ 340 723 407 1,470 $ 910 723 524 2,157 $ 379 139 164 60 742 $ $ $ $ Sep 30, 2012 Sep 30, 2013 Change Jun 30, Sep 30, 2013 2012 $ $ 458 330 277 361 1,426 669 2,095 $ 437 326 266 352 1,381 650 2,031 144 $ 142 $ 142 3 6 339 749 395 1,483 $ 318 741 367 1,426 $ 311 710 360 1,381 4 4 7 5 13 6 21 12 909 749 513 2,171 $ 877 741 477 2,095 $ 852 710 469 2,031 3 4 7 4 10 6 19 11 400 142 159 53 754 $ 410 136 139 46 731 $ 390 128 134 46 698 4 1 12 13 6 2 9 37 48 13 $ $ $ $ $ $ 3 % 1 9 6 5 3 4 2 % 1 30 19 12 9 11 Represents assets under management, as well as client balances in brokerage accounts. Page 27
  29. 29. JPMORGAN CHASE & CO. ASSET MANAGEMENT FINANCIAL HIGHLIGHTS, CONTINUED (in billions) NINE MONTHS ENDED SEPTEMBER 30, QUARTERLY TRENDS 3Q13 CLIENT ASSETS (continued) Assets under management rollforward Beginning balance Net asset flows: Liquidity Fixed income Equity Multi-asset and alternatives Market/performance/other impacts Ending balance Client assets rollforward Beginning balance Net asset flows Market/performance/other impacts Ending balance $ 1,470 $ 13 1 7 11 38 1,540 $ $ 2,157 39 50 2,246 2Q13 $ 1,483 $ (22) 4 7 14 (16) 1,470 $ $ 2,171 (4) (10) 2,157 1Q13 $ 1,426 $ (2) 2 15 13 29 1,483 $ $ 2,095 20 56 2,171 4Q12 $ 1,381 $ 22 — 4 6 13 1,426 $ $ 2,031 48 16 2,095 3Q12 $ 1,347 $ (15) 12 1 6 30 1,381 $ $ 1,968 10 53 2,031 2013 $ 1,426 $ (11) 7 29 38 51 1,540 $ $ 2,095 55 96 2,246 2012 $ 1,336 $ (63) 27 4 17 60 1,381 $ $ 1,921 12 98 2,031 Page 28
  30. 30. JPMORGAN CHASE & CO. ASSET MANAGEMENT FINANCIAL HIGHLIGHTS, CONTINUED (in billions, except where otherwise noted) QUARTERLY TRENDS INTERNATIONAL METRICS Total net revenue: (in millions) (a) Europe/Middle East/Africa Asia/Pacific Latin America/Caribbean North America Total net revenue Assets under management: Europe/Middle East/Africa Asia/Pacific Latin America/Caribbean North America Total assets under management Client assets: Europe/Middle East/Africa Asia/Pacific Latin America/Caribbean North America Total client assets (a) 3Q13 $ $ $ $ $ $ 2Q13 465 295 202 1,801 2,763 $ 271 132 42 1,095 1,540 $ 330 179 109 1,628 2,246 $ $ $ $ 1Q13 435 291 230 1,769 2,725 $ 261 124 40 1,045 1,470 $ 317 171 105 1,564 2,157 $ $ $ $ 4Q12 437 277 206 1,733 2,653 $ 270 123 39 1,051 1,483 $ 328 170 106 1,567 2,171 $ $ $ $ 3Q12 471 256 240 1,786 2,753 $ 258 114 45 1,009 1,426 $ 317 160 110 1,508 2,095 $ $ $ $ 386 245 191 1,637 2,459 NINE MONTHS ENDED SEPTEMBER 30, 2013 Change 2013 2012 2012 3Q13 Change 2Q13 3Q12 7 % 1 (12) 2 1 20 20 6 10 12 % $ $ 267 112 42 960 1,381 4 6 5 5 5 1 18 14 12 $ 325 155 106 1,445 2,031 4 5 4 4 4 2 15 3 13 11 $ $ $ 1,337 863 638 5,303 8,141 $ 271 132 42 1,095 1,540 $ 330 179 109 1,628 2,246 $ $ $ $ 1,170 711 532 4,780 7,193 14 % 21 20 11 13 267 112 42 960 1,381 1 18 14 12 325 155 106 1,445 2,031 2 15 3 13 11 Regional revenue is based on the domicile of the client. Page 29

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