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‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬
                                       ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬
                                     ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬
                                 ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬




              ‫ﺑﺳم ﷲ اﻟرﺣﻣن اﻟرﺣﯾم‬
                                            ‫اﺟﻧدة اﻟدورة‬
                                                        ‫ﺗﻣﮭﯾد!‬
                                      ‫اھﻣﯾﺔ اﻻﺗﺻﺎل؟‬
                                    ‫ﺗﻌرﯾف اﻻﺗﺻﺎل؟‬
                                   ‫ﻣﻛوﻧﺎت اﻻﺗﺻﺎل؟‬
                                      ‫اﺷﻛﺎل اﻻﺗﺻﺎل؟‬
                                            ‫ﺗدرﯾب ﻋﻣﻠﻲ‬
                                      ‫اﻟﻧظم اﻟﺗﻣﺛﯾﻠﯾﺔ؟‬
                                            ‫ﺗدرﯾب ﻋﻣﻠﻲ‬
                                   ‫اﻧﻣﺎط اﻟﺷﺧﺻﯾﺔ؟‬
                                            ‫ﺗدرﯾب ﻋﻣﻠﻲ‬
                                   ‫ﺗﺣﻠﯾل اﻟﺷﺧﺻﯾﺔ؟‬
                          ‫ﻣﺣددات وﻣﻌوﻗﺎت اﻻﺗﺻﺎل؟‬
                                                             ‫ﺧﺗﺎم‬


‫‪Website: www.enssan.com‬‬
‫39 59 215 2210 :‪Mobile‬‬                                    ‫71 ‪Page 1 of‬‬
‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬
                                                                                           ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬
                                                                                         ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬
                                                                                     ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬

                                                      ‫ﺗﻣﮭﯾد!‬
                                                                      ‫ﻟﻣﺎذا ﻗررت دراﺳﺔ ﻣﮭﺎرة اﻻﺗﺻﺎل؟‬
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                                 ‫ﻣﺎاﻟذي ﺗرﯾد ﺗﺣﻘﯾﻘﮫ ﺑﮭذه اﻟﻣﻌﻠوﻣﺎت واﻟﻣﮭﺎرات واﻟﺗدرﯾﺑﺎت؟‬
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                                                                     ‫ﻛﯾف ﺗﻔﯾد اﻻﺧرﯾن ﻣن ھذه اﻟﻣﮭﺎرة؟‬
‫............................................................................................................................‬
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                                             ‫اھﻣﯾﺔ اﻻﺗﺻﺎل؟‬
                                                                                          ‫إذا ﻛﻧت ﺗﻌﯾش وﺣدك؟‬
                                        ‫٠٨% ﻣن اﻟﺗﻔﻛﯾر ﯾﻛون ﺳﻠﺑﻲ وﯾؤدي اﻟﻰ ٥٧% ﻣن اﻻﻣراض‬

                                                                                   ‫اذا ﻛﻧت ﺗﻌﯾش ﻓﻲ ﺟﻣﺎﻋﺔ؟‬
     ‫ﻗﺎل ﷲ ﺗﻌﺎﻟﻰ } ٰﯾﺄَﯾﮭﺎ ٱﻟﻧﺎس إِﻧﺎ ﺧﻠَﻘﻧﺎﻛم ﻣن ذﻛر وأ ُْﻧﺛﻰ وﺟﻌﻠﻧﺎﻛم ﺷﻌوﺑﺎ ً وﻗﺑﺂﺋِل َ ﻟِﺗﻌﺎرﻓُ ۤواْ إِنﱠ‬
                 ‫ََ َ‬         ‫َ ََ‬     ‫ﱡ َ ﱠ ُ ﱠ َ َْ ُ ﱢ َ َ ٍ َ َ ٰ َ َ َ َْ ُ ْ ُُ‬
                                                                    ‫أَﻛرﻣﻛم ﻋﻧدَ ٱ ﱠ ِ أ َْﺗﻘﺎﻛم إِنﱠ ٱ ﱠ َ ﻋﻠِﯾم ﺧﺑﯾر{‬
                                                                     ‫َ ٌ َِ ٌ‬              ‫َ ُْ‬               ‫َْ َُْ َ‬


                                                         ‫اﻟﻌﻣل‬
                                   ‫اﻻﺻدﻗﺎء‬                                   ‫؟؟؟؟‬

                       ‫اﻻھل‬                                                               ‫اﻟﺳﺎﺋق‬



                 ‫اﻟزوﺟﺔ‬                               ‫اﻧت‬                                     ‫اﻟطﺑﯾب‬



‫‪Website: www.enssan.com‬‬
‫39 59 215 2210 :‪Mobile‬‬                                                                                          ‫71 ‪Page 2 of‬‬
‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬
                                                ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬
                                              ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬
                                          ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬

                          ‫ﺗﻌرﯾف اﻻﺗﺻﺎل؟‬

          ‫ﻓن اﻟﺗﻌﺎﻣل ﻣﻊ اﻻﺧر ﺑﻧﺟﺎح‬




                     ‫ﻣﻛوﻧﺎت اﻻﺗﺻﺎل‬




‫‪Website: www.enssan.com‬‬
‫39 59 215 2210 :‪Mobile‬‬                                             ‫71 ‪Page 3 of‬‬
‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬
                                                                                         ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬
                                                                                       ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬
                                                                                   ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬


                                                                         ‫أﻧواع اﻻﺗﺻﺎل‬




  ‫اﻟﺗﺣﻛم ﻓﻲ اﻟﻐﺿب ) داﺧﻠﻲ / ﺧﺎرﺟﻲ(‬
                                                                                                           ‫ﺣﺎﻟﺔ ﻋﻣﻠﯾﺔ‬

                                                                                                           ‫١- ﺣﺳﺎم‬
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                                                          ‫.......................................................‬
                                                                                                           ‫٢- اﻣﻧﯾﺔ‬
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‫‪Website: www.enssan.com‬‬
‫39 59 215 2210 :‪Mobile‬‬                                                                                      ‫71 ‪Page 4 of‬‬
‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬
                                                                   ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬
                                                                 ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬
                                                             ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬




                   ‫اﺷﻛﺎل اﻻﺗﺻﺎل‬
 ‫ﻏﯾر ﻟﻔظﻲ 39%‬                                        ‫%ﻟﻔظﻲ 7‬

    ‫ﻟﻐﺔ‬               ‫ﻧﺑرة‬                      ‫ﻏﯾر‬
                                                                          ‫ﺷﻔﮭﻲ‬
   ‫اﻟﺟﺳد‬             ‫اﻟﺻوت‬                      ‫ﺷﻔﮭﻲ‬

              ‫دراﺳﺔ اﺟراھﺎ ﻋﺎﻟم اﻟﻧﻔس اﻻﻣرﯾﻛﻲ اﻟﺑرت ﻣﮭرﺑﯾﺎن‬

                                   ‫ﻧﺗﺎﺋﺞ اﻟدراﺳﺔ‬


              ‫ﻧﺑرة اﻟﺻوت‬
                ‫%83‬
                                                      ‫ﻟﻐﺔ اﻟﺟﺳد‬
                                                       ‫%55‬
                           ‫اﻟﻛﻼم‬
                            ‫%7‬




                                                                                         ‫ﻣﻼﺣظﺔ‬

                                                ‫ﻗد ﺗﺷﻛل ﻛﻠﻣﺔ ﻓﻲ ﻣوﻗف ﻣﺎ ٠٠١% ﻣن اﻟرﺳﺎﻟﺔ!‬



                                         ‫ﻗد ﺗﺷﻛل ﻧﺑرة اﻟﺻوت ﻓﻲ ﻣوﻗف ﻣﺎ ٠٠١% ﻣن اﻟرﺳﺎﻟﺔ!‬



                                   ‫ﻗد ﺗﺷﻛل ﻟﻐﺔ اﻟﺟﺳد او ﺣرﻛﺗﮫ ﻓﻲ ﻣوﻗف ﻣﺎ ٠٠١% ﻣن اﻟرﺳﺎﻟﺔ!‬
‫‪Website: www.enssan.com‬‬
‫39 59 215 2210 :‪Mobile‬‬                                                                ‫71 ‪Page 5 of‬‬
‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬
                                                                                          ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬
                                                                                        ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬
                                                                                    ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬


                   ‫ﻟﻐﺔ اﻟﺟﺳد وﻛﺷف اﻟﻛدب‬




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‫............................................................‬   ‫............................................................‬
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‫‪Website: www.enssan.com‬‬
‫39 59 215 2210 :‪Mobile‬‬                                                                                         ‫71 ‪Page 6 of‬‬
‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬
                                                                                                   ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬
                                                                                                 ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬
                                                                                             ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬




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        ‫‪Website: www.enssan.com‬‬
        ‫39 59 215 2210 :‪Mobile‬‬                                                                                         ‫71 ‪Page 7 of‬‬
‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬
                                                   ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬
                                                 ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬
                                             ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬




        ‫ﺗدرﯾب : ﻗم ﺑوﺻف وﺗﺣدﯾد ﺗﺻرف ﻛل ﺷﺧص ﻓﻲ اﻟﺣﺎﻻت اﻻﺗﯾﺔ‬




‫‪Website: www.enssan.com‬‬
‫39 59 215 2210 :‪Mobile‬‬                                                ‫71 ‪Page 8 of‬‬
‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬
                                ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬
                              ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬
                          ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬




                                   ‫اﻟطﺑﯾﻌﺔ؟‬
                          ‫اﻟﺗﺄﻛﯾدات اﻟﻠﻐوﯾﺔ؟‬
                             ‫ﻛﯾﻔﯾﺔ اﻟﺗﻌﺎﻣل؟‬
                              ‫اﺣذر ﻣن ....‬
                              ‫أﻓﻌل .........‬
                              ‫ﻻ ﺗﻔﻌل.......‬




‫‪Website: www.enssan.com‬‬
‫39 59 215 2210 :‪Mobile‬‬                             ‫71 ‪Page 9 of‬‬
‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬
                                                     ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬
                                                   ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬
                                               ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬




                ‫ﺟﺎوب اﻻﺳﺋﻠﮫ وﺣدد ﻧظﺎﻣك؟ )١ ، ٢ ، ٣(‬
                                      ‫١. ﻋﻧدﻣﺎ أﺗﻛﻠم :‬
                                               ‫١. أﺗﻛﻠم ﺑﺳرﻋﺔ .‬
                                               ‫٢. أﺗﻛﻠم ﺑﺎﻋﺗدال .‬
                                                  ‫٣. أﺗﻛﻠم ﺑﺑطء .‬

                                 ‫٢. ھل أﻓﺿل ﻣﺎ ﺗﺗذﻛر :‬
                                 ‫١. اﻷﺷﺧﺎص ، اﻟوﺟوه ، اﻟﺑﯾﺋﺔ ؟‬
                                 ‫٢. ﻣﺎ ﻗﯾل ، اﻷﺻوات ، اﻷﺳﻣﺎء ؟‬
                               ‫٣. اﻟﺣوادث ،اﻷﺣداث ، اﻻﻧﻔﻌﺎﻻت ؟‬

                                ‫٣. ھل ﺗﺣﻔظ ﻋن طرﯾق :‬
                                              ‫١. ﺗﻛرار اﻟﻛﺗﺎﺑﺔ .؟‬
                                ‫٢. إﻋﺎدة اﻟﻛﻼم رﺑﻣﺎ ﺑﺻوت ﻋﺎل ؟‬
                                     ‫٣. ﺑﺎﻟﻣﺷﻲ واﻟﻌﻣل اﻟﻣﺗﻛرر ؟‬

                                    ‫٤. ھل ﯾﻠﻔت اﻧﺗﺑﺎھك :‬
                                          ‫١. اﻟﺑﯾﺋﺔ اﻟﻣﺣﯾطﺔ ﺑك ؟‬
                                                  ‫٢. اﻷﺻوات ؟‬
                                                    ‫٣. اﻟﺣرﻛﺔ ؟‬

                          ‫٥. ﻋﻧدﻣﺎ ﺗﺗﮭﺟﻰ ﻛﻠﻣﺔ ﻣﺎ ، ھل :‬
                                              ‫١. ﺗﺗﺻور اﻟﻛﻠﻣﺔ ؟‬
                                           ‫٢. ﺗرﻓﻊ اﻟﺻوت ﺑﮭﺎ ؟‬
                                                      ‫٣. ﺗﻛﺗﺑﮭﺎ ؟‬

                          ‫٦. ھل ﺗﻔﺿل ﻓﻲ أوﻗﺎت اﻟراﺣﺔ :‬
                                        ‫١. ﺗﺻﻔﺢ ﻣﺟﻠﺔ ﻣﺻورة ؟‬
                                             ‫٢. ﺳﻣﺎع ﻣوﺳﯾﻘﻰ ؟‬
                                                 ‫٣. اﻻﺳﺗرﺧﺎء ؟‬
‫‪Website: www.enssan.com‬‬
‫39 59 215 2210 :‪Mobile‬‬                                                 ‫71 ‪Page 10 of‬‬
‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬
                                                           ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬
                                                         ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬
                                                     ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬



           ‫٧. ﻋﻧدﻣﺎ ﺗﺗﺑﻊ ﺗﻌﻠﯾﻣﺎت ﺗﺟﻣﯾﻊ ﻏرض ﻣﺎ ھل :‬
                                                    ‫١. ﺗﺗﺑﻊ اﻟﺗﻌﻠﯾﻣﺎت ؟‬
                                           ‫٢. ﺗﺣب أن ﯾﺧﺑرك أﺣد ﺑﮭﺎ ؟‬
                                              ‫٣. ﺗﺣب اﻟﻌﻣل ﻣﻊ اﻟﻘطﻊ ؟‬

                                       ‫٨. ھل ﺗﻣﯾل إﻟﻰ اﻟﻘول :‬
                                                   ‫١. اﻷﻣر ﯾﺑدو ﺟﯾدا ؟‬
                                                 ‫٢. إﻧﻧﻲ أﺳﻣﻌﮫ ﺟﯾدا ؟‬
                                         ‫٣. أﺣس ، أو أﺷﻌر أﻧﮫ ﺟﯾدا ؟‬

                                          ‫٩. ﻋﻧدﻣﺎ ﺗﻘرأ ، ھل :‬
                                      ‫١. ﺗﻔﺿل أن ﺗﻘرأ ﻟﻧﻔﺳك ﺑﻧﻔﺳك ؟‬
                                         ‫٢. ﺗﺣرك ﺷﻔﺗﯾك ﻋﻧدﻣﺎ ﺗﻘرأ ؟‬
                                           ‫٣. ﺗﺗﺎﺑﻊ اﻟﺳطور ﺑﺈﺻﺑﻌك ؟‬

    ‫٠١. ﻋﻧدﻣﺎ ﺗﺗذﻛر ﺷﺎطﺊ اﻟﺑﺣر ﻣﺎﻟذي ﺗﺗذﻛره أوﻻ :‬
                                              ‫١. ﻣﻧظر اﻟﺑﺣر واﻟﺷﺎطﺊ ؟‬
                                        ‫٢. ﺻوت اﻷﻣواج وﻧﺳﯾم اﻟﺑﺣر ؟‬
                          ‫٣. إﺣﺳﺎﺳك ﺑﺎﻟرﻣل ﺗﺣت ﻗدﻣﯾك وراﺋﺣﺔ اﻟﺑﺣر ؟‬

          ‫١١. ﻋﻧدﻣﺎ ﺗذھب ﻟﺗﻧﺎم ، ﻣﺎ ھو أھم أﻣر ﻟدﯾك :‬
                                           ‫١. أن ﺗﻛون اﻟﻐرﻓﺔ ﻣظﻠﻣﺔ ؟‬
                                            ‫٢. أن ﺗﻛون اﻟﻐرﻓﺔ ھﺎدﺋﺔ ؟‬
                                           ‫٣. أن ﯾﻛون اﻟﻔراش ﻣرﯾﺢ ؟‬




‫‪Website: www.enssan.com‬‬
‫39 59 215 2210 :‪Mobile‬‬                                                       ‫71 ‪Page 11 of‬‬
‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬
                                       ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬
                                     ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬
                                 ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬




                  ‫ﻣﺻﻔوﻓﺔ اﻧﻣﺎط اﻟﺷﺧﺻﯾﺔ‬




‫‪Website: www.enssan.com‬‬
‫39 59 215 2210 :‪Mobile‬‬                                   ‫71 ‪Page 12 of‬‬
‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬
                                ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬
                              ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬
                          ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬




                          ‫اﻟطﺑﯾﻌﺔ واﻟﺻﻔﺎت؟‬
                             ‫ﻛﯾﻔﯾﺔ اﻟﺗﻌﺎﻣل؟‬
                              ‫اﺣذر ﻣن ....‬
                              ‫أﻓﻌل .........‬
                              ‫ﻻ ﺗﻔﻌل.......‬




‫‪Website: www.enssan.com‬‬
‫39 59 215 2210 :‪Mobile‬‬                            ‫71 ‪Page 13 of‬‬
‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬
                                ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬
                              ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬
                          ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬




                          ‫اﻟطﺑﯾﻌﺔ واﻟﺻﻔﺎت؟‬
                             ‫ﻛﯾﻔﯾﺔ اﻟﺗﻌﺎﻣل؟‬
                              ‫اﺣذر ﻣن ....‬
                              ‫أﻓﻌل .........‬
                              ‫ﻻ ﺗﻔﻌل.......‬




‫‪Website: www.enssan.com‬‬
‫39 59 215 2210 :‪Mobile‬‬                            ‫71 ‪Page 14 of‬‬
‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬
                                ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬
                              ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬
                          ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬




                          ‫اﻟطﺑﯾﻌﺔ واﻟﺻﻔﺎت؟‬
                             ‫ﻛﯾﻔﯾﺔ اﻟﺗﻌﺎﻣل؟‬
                              ‫اﺣذر ﻣن ....‬
                              ‫أﻓﻌل .........‬
                              ‫ﻻ ﺗﻔﻌل.......‬




                          ‫اﻟطﺑﯾﻌﺔ واﻟﺻﻔﺎت؟‬
                             ‫ﻛﯾﻔﯾﺔ اﻟﺗﻌﺎﻣل؟‬
                              ‫اﺣذر ﻣن ....‬
                              ‫أﻓﻌل .........‬
                              ‫ﻻ ﺗﻔﻌل.......‬




‫‪Website: www.enssan.com‬‬
‫39 59 215 2210 :‪Mobile‬‬                            ‫71 ‪Page 15 of‬‬
‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬
                                           ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬
                                         ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬
                                     ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬




          ‫ﻣﻌوﻗﺎت وﻣﺣددات اﻻﺗﺻﺎل‬
                           ‫اﻟرﺳﺎﻟﺔ‬




                          ‫رد اﻟﻔﻌل‬




‫‪Website: www.enssan.com‬‬
‫39 59 215 2210 :‪Mobile‬‬                                       ‫71 ‪Page 16 of‬‬
‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬
                                                          ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬
                                                        ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬
                                                    ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬


                                ‫ﺧﺎﺗﻣﺔ‬
 ‫ﯾﺣﻛﻰ ان اﺣد اﻟﻣﻠوك ﻓﻲ اﻟﻌﮭود اﻟﻘدﯾﻣﺔ ﻛﺎن ﯾﻌﯾش ﺑﯾن ﺟدران ﻗﺻره وﺳط ﺧدﻣﮫ‬
 ‫وﺣﺷﻣﮫ وﻟم ﯾﺧرج ﯾوﻣﺎ ﺧﺎرج ﺣدود ﺟدران ھذا اﻟﻘﺻر ﻛﺎن ﯾﻌﯾش ﻓﻲ ﺗرف وﺳط‬
                  ‫اﻟﺣداﺋق اﻟﻐﻧﺎء واﻻرض اﻟﻣﻣﮭدة ﺑﺎﻟورود وﺗراب اﻟزﻋﻔران.‬
      ‫ﻗرر ھذا اﻟﻣﻠك أن ﯾﺧرج ﯾوﻣﺎ ﻟرﻋﯾﺗﮫ وﯾرى ﻛﯾف ﯾﻌﯾﺷون وﻛﯾف ﯾﺗﺻرﻓون،‬
               ‫وﺧرج ﺑﻌﯾد ﻋن ﺣدود ﻗﺻره ﻻول ﻗرﯾﺔ ﺗﻘﻊ ﻓﻲ ﻣﻣﻠﻛﺗﮫ، وﻟﻛن...‬
    ‫ﺳرﻋﺎن ﻣﺎ ﺗﺄﻟم ﻣن ﻗدﻣﮫ اﻟﺗﻲ ﻟم ﺗﺗﻌود ان ﺗﺳﯾر ﻋﻠﻰ ارض ﺻﻠﺑﺔ ﻏﯾر ﻣﻣﮭدة،‬
  ‫ﻓﻌﺎد اﻟﻰ اﻟﻘﺻر وﺟﻣﻊ اﻟوزراء واﺻﺣﺎب اﻟرأي واﻣرھم ﺑﺄن ﯾﻔرﺷوا اﻻرض ﺟﻠد‬
                          ‫ﺣﺗﻰ اذا اراد ان ﯾﺗﻧﻘل ﺑﯾن اطراف ﻣﻣﻠﻛﺗﮫ ﻟم ﯾﺗﺄﻟم!‬
   ‫وھﻧﺎ رد ﻋﻠﯾﮫ أﺣد اﻟوزراء اﻟﻣﺗﺳﻣﯾن ﺑﺎﻟﺣﻛﻣﺔ أﯾﮭﺎ اﻟﻣﻠك ﻣﺎ رأﯾك ان ﻧﺿﻊ اﻟﻧﻌل‬
                                                             ‫ﺗﺣت ﻗدﻣك أﻧت؟‬
                                   ‫وﻣن ھﻧﺎ ﺑدات ﻗﺻﺔ ارﺗداء اﻟﺣذاء ﻓﻲ اﻟﻌﺎﻟم‬
                                                         ‫ﻣﺎ اﻟﮭدف ﻣن اﻟﻘﺻﺔ؟‬
                                                  ‫ﻣﺎ اﻟدروس اﻟﻣﺳﺗﻔﺎدة ﻣﻧﮭﺎ؟‬
                                     ‫ﻛﯾف ﺗرى أﻣﻛﺎﻧﯾﺔ ﺗطﺑﯾﻘﮭﺎ ﻋﻠﻰ ﻣوﺿوﻋﻧﺎ‬




‫‪Website: www.enssan.com‬‬
‫39 59 215 2210 :‪Mobile‬‬                                                      ‫71 ‪Page 17 of‬‬

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Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
 

مانوال اتصال فعال

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  • 2. ‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬ ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﺑﺳم ﷲ اﻟرﺣﻣن اﻟرﺣﯾم‬ ‫اﺟﻧدة اﻟدورة‬ ‫ﺗﻣﮭﯾد!‬ ‫اھﻣﯾﺔ اﻻﺗﺻﺎل؟‬ ‫ﺗﻌرﯾف اﻻﺗﺻﺎل؟‬ ‫ﻣﻛوﻧﺎت اﻻﺗﺻﺎل؟‬ ‫اﺷﻛﺎل اﻻﺗﺻﺎل؟‬ ‫ﺗدرﯾب ﻋﻣﻠﻲ‬ ‫اﻟﻧظم اﻟﺗﻣﺛﯾﻠﯾﺔ؟‬ ‫ﺗدرﯾب ﻋﻣﻠﻲ‬ ‫اﻧﻣﺎط اﻟﺷﺧﺻﯾﺔ؟‬ ‫ﺗدرﯾب ﻋﻣﻠﻲ‬ ‫ﺗﺣﻠﯾل اﻟﺷﺧﺻﯾﺔ؟‬ ‫ﻣﺣددات وﻣﻌوﻗﺎت اﻻﺗﺻﺎل؟‬ ‫ﺧﺗﺎم‬ ‫‪Website: www.enssan.com‬‬ ‫39 59 215 2210 :‪Mobile‬‬ ‫71 ‪Page 1 of‬‬
  • 3. ‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬ ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﺗﻣﮭﯾد!‬ ‫ﻟﻣﺎذا ﻗررت دراﺳﺔ ﻣﮭﺎرة اﻻﺗﺻﺎل؟‬ ‫............................................................................................................................‬ ‫............................................................................................................................‬ ‫............................................................................................................................‬ ‫ﻣﺎاﻟذي ﺗرﯾد ﺗﺣﻘﯾﻘﮫ ﺑﮭذه اﻟﻣﻌﻠوﻣﺎت واﻟﻣﮭﺎرات واﻟﺗدرﯾﺑﺎت؟‬ ‫............................................................................................................................‬ ‫............................................................................................................................‬ ‫............................................................................................................................‬ ‫ﻛﯾف ﺗﻔﯾد اﻻﺧرﯾن ﻣن ھذه اﻟﻣﮭﺎرة؟‬ ‫............................................................................................................................‬ ‫............................................................................................................................‬ ‫............................................................................................................................‬ ‫اھﻣﯾﺔ اﻻﺗﺻﺎل؟‬ ‫إذا ﻛﻧت ﺗﻌﯾش وﺣدك؟‬ ‫٠٨% ﻣن اﻟﺗﻔﻛﯾر ﯾﻛون ﺳﻠﺑﻲ وﯾؤدي اﻟﻰ ٥٧% ﻣن اﻻﻣراض‬ ‫اذا ﻛﻧت ﺗﻌﯾش ﻓﻲ ﺟﻣﺎﻋﺔ؟‬ ‫ﻗﺎل ﷲ ﺗﻌﺎﻟﻰ } ٰﯾﺄَﯾﮭﺎ ٱﻟﻧﺎس إِﻧﺎ ﺧﻠَﻘﻧﺎﻛم ﻣن ذﻛر وأ ُْﻧﺛﻰ وﺟﻌﻠﻧﺎﻛم ﺷﻌوﺑﺎ ً وﻗﺑﺂﺋِل َ ﻟِﺗﻌﺎرﻓُ ۤواْ إِنﱠ‬ ‫ََ َ‬ ‫َ ََ‬ ‫ﱡ َ ﱠ ُ ﱠ َ َْ ُ ﱢ َ َ ٍ َ َ ٰ َ َ َ َْ ُ ْ ُُ‬ ‫أَﻛرﻣﻛم ﻋﻧدَ ٱ ﱠ ِ أ َْﺗﻘﺎﻛم إِنﱠ ٱ ﱠ َ ﻋﻠِﯾم ﺧﺑﯾر{‬ ‫َ ٌ َِ ٌ‬ ‫َ ُْ‬ ‫َْ َُْ َ‬ ‫اﻟﻌﻣل‬ ‫اﻻﺻدﻗﺎء‬ ‫؟؟؟؟‬ ‫اﻻھل‬ ‫اﻟﺳﺎﺋق‬ ‫اﻟزوﺟﺔ‬ ‫اﻧت‬ ‫اﻟطﺑﯾب‬ ‫‪Website: www.enssan.com‬‬ ‫39 59 215 2210 :‪Mobile‬‬ ‫71 ‪Page 2 of‬‬
  • 4. ‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬ ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﺗﻌرﯾف اﻻﺗﺻﺎل؟‬ ‫ﻓن اﻟﺗﻌﺎﻣل ﻣﻊ اﻻﺧر ﺑﻧﺟﺎح‬ ‫ﻣﻛوﻧﺎت اﻻﺗﺻﺎل‬ ‫‪Website: www.enssan.com‬‬ ‫39 59 215 2210 :‪Mobile‬‬ ‫71 ‪Page 3 of‬‬
  • 5. ‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬ ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫أﻧواع اﻻﺗﺻﺎل‬ ‫اﻟﺗﺣﻛم ﻓﻲ اﻟﻐﺿب ) داﺧﻠﻲ / ﺧﺎرﺟﻲ(‬ ‫ﺣﺎﻟﺔ ﻋﻣﻠﯾﺔ‬ ‫١- ﺣﺳﺎم‬ ‫.................................................................................................................‬ ‫.................................................................................................................‬ ‫.................................................................................................................‬ ‫.................................................................................................................‬ ‫.................................................................................................................‬ ‫.......................................................‬ ‫٢- اﻣﻧﯾﺔ‬ ‫.................................................................................................................‬ ‫.................................................................................................................‬ ‫.................................................................................................................‬ ‫.................................................................................................................‬ ‫.................................................................................................................‬ ‫.......................................................‬ ‫‪Website: www.enssan.com‬‬ ‫39 59 215 2210 :‪Mobile‬‬ ‫71 ‪Page 4 of‬‬
  • 6. ‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬ ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫اﺷﻛﺎل اﻻﺗﺻﺎل‬ ‫ﻏﯾر ﻟﻔظﻲ 39%‬ ‫%ﻟﻔظﻲ 7‬ ‫ﻟﻐﺔ‬ ‫ﻧﺑرة‬ ‫ﻏﯾر‬ ‫ﺷﻔﮭﻲ‬ ‫اﻟﺟﺳد‬ ‫اﻟﺻوت‬ ‫ﺷﻔﮭﻲ‬ ‫دراﺳﺔ اﺟراھﺎ ﻋﺎﻟم اﻟﻧﻔس اﻻﻣرﯾﻛﻲ اﻟﺑرت ﻣﮭرﺑﯾﺎن‬ ‫ﻧﺗﺎﺋﺞ اﻟدراﺳﺔ‬ ‫ﻧﺑرة اﻟﺻوت‬ ‫%83‬ ‫ﻟﻐﺔ اﻟﺟﺳد‬ ‫%55‬ ‫اﻟﻛﻼم‬ ‫%7‬ ‫ﻣﻼﺣظﺔ‬ ‫ﻗد ﺗﺷﻛل ﻛﻠﻣﺔ ﻓﻲ ﻣوﻗف ﻣﺎ ٠٠١% ﻣن اﻟرﺳﺎﻟﺔ!‬ ‫ﻗد ﺗﺷﻛل ﻧﺑرة اﻟﺻوت ﻓﻲ ﻣوﻗف ﻣﺎ ٠٠١% ﻣن اﻟرﺳﺎﻟﺔ!‬ ‫ﻗد ﺗﺷﻛل ﻟﻐﺔ اﻟﺟﺳد او ﺣرﻛﺗﮫ ﻓﻲ ﻣوﻗف ﻣﺎ ٠٠١% ﻣن اﻟرﺳﺎﻟﺔ!‬ ‫‪Website: www.enssan.com‬‬ ‫39 59 215 2210 :‪Mobile‬‬ ‫71 ‪Page 5 of‬‬
  • 7. ‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬ ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻟﻐﺔ اﻟﺟﺳد وﻛﺷف اﻟﻛدب‬ ‫............................................................‬ ‫............................................................‬ ‫............................................................‬ ‫............................................................‬ ‫............................................................‬ ‫............................................................‬ ‫............................................................‬ ‫............................................................‬ ‫............................................................‬ ‫............................................................‬ ‫............................................................‬ ‫............................................................‬ ‫‪Website: www.enssan.com‬‬ ‫39 59 215 2210 :‪Mobile‬‬ ‫71 ‪Page 6 of‬‬
  • 8. ‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬ ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫................................................................. .................................................................‬ ‫................................................................. .................................................................‬ ‫................................................................. .................................................................‬ ‫............‬ ‫............‬ ‫................................................................. .................................................................‬ ‫................................................................. .................................................................‬ ‫................................................................. .................................................................‬ ‫............‬ ‫............‬ ‫‪Website: www.enssan.com‬‬ ‫39 59 215 2210 :‪Mobile‬‬ ‫71 ‪Page 7 of‬‬
  • 9. ‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬ ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﺗدرﯾب : ﻗم ﺑوﺻف وﺗﺣدﯾد ﺗﺻرف ﻛل ﺷﺧص ﻓﻲ اﻟﺣﺎﻻت اﻻﺗﯾﺔ‬ ‫‪Website: www.enssan.com‬‬ ‫39 59 215 2210 :‪Mobile‬‬ ‫71 ‪Page 8 of‬‬
  • 10. ‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬ ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫اﻟطﺑﯾﻌﺔ؟‬ ‫اﻟﺗﺄﻛﯾدات اﻟﻠﻐوﯾﺔ؟‬ ‫ﻛﯾﻔﯾﺔ اﻟﺗﻌﺎﻣل؟‬ ‫اﺣذر ﻣن ....‬ ‫أﻓﻌل .........‬ ‫ﻻ ﺗﻔﻌل.......‬ ‫‪Website: www.enssan.com‬‬ ‫39 59 215 2210 :‪Mobile‬‬ ‫71 ‪Page 9 of‬‬
  • 11. ‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬ ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﺟﺎوب اﻻﺳﺋﻠﮫ وﺣدد ﻧظﺎﻣك؟ )١ ، ٢ ، ٣(‬ ‫١. ﻋﻧدﻣﺎ أﺗﻛﻠم :‬ ‫١. أﺗﻛﻠم ﺑﺳرﻋﺔ .‬ ‫٢. أﺗﻛﻠم ﺑﺎﻋﺗدال .‬ ‫٣. أﺗﻛﻠم ﺑﺑطء .‬ ‫٢. ھل أﻓﺿل ﻣﺎ ﺗﺗذﻛر :‬ ‫١. اﻷﺷﺧﺎص ، اﻟوﺟوه ، اﻟﺑﯾﺋﺔ ؟‬ ‫٢. ﻣﺎ ﻗﯾل ، اﻷﺻوات ، اﻷﺳﻣﺎء ؟‬ ‫٣. اﻟﺣوادث ،اﻷﺣداث ، اﻻﻧﻔﻌﺎﻻت ؟‬ ‫٣. ھل ﺗﺣﻔظ ﻋن طرﯾق :‬ ‫١. ﺗﻛرار اﻟﻛﺗﺎﺑﺔ .؟‬ ‫٢. إﻋﺎدة اﻟﻛﻼم رﺑﻣﺎ ﺑﺻوت ﻋﺎل ؟‬ ‫٣. ﺑﺎﻟﻣﺷﻲ واﻟﻌﻣل اﻟﻣﺗﻛرر ؟‬ ‫٤. ھل ﯾﻠﻔت اﻧﺗﺑﺎھك :‬ ‫١. اﻟﺑﯾﺋﺔ اﻟﻣﺣﯾطﺔ ﺑك ؟‬ ‫٢. اﻷﺻوات ؟‬ ‫٣. اﻟﺣرﻛﺔ ؟‬ ‫٥. ﻋﻧدﻣﺎ ﺗﺗﮭﺟﻰ ﻛﻠﻣﺔ ﻣﺎ ، ھل :‬ ‫١. ﺗﺗﺻور اﻟﻛﻠﻣﺔ ؟‬ ‫٢. ﺗرﻓﻊ اﻟﺻوت ﺑﮭﺎ ؟‬ ‫٣. ﺗﻛﺗﺑﮭﺎ ؟‬ ‫٦. ھل ﺗﻔﺿل ﻓﻲ أوﻗﺎت اﻟراﺣﺔ :‬ ‫١. ﺗﺻﻔﺢ ﻣﺟﻠﺔ ﻣﺻورة ؟‬ ‫٢. ﺳﻣﺎع ﻣوﺳﯾﻘﻰ ؟‬ ‫٣. اﻻﺳﺗرﺧﺎء ؟‬ ‫‪Website: www.enssan.com‬‬ ‫39 59 215 2210 :‪Mobile‬‬ ‫71 ‪Page 10 of‬‬
  • 12. ‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬ ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫٧. ﻋﻧدﻣﺎ ﺗﺗﺑﻊ ﺗﻌﻠﯾﻣﺎت ﺗﺟﻣﯾﻊ ﻏرض ﻣﺎ ھل :‬ ‫١. ﺗﺗﺑﻊ اﻟﺗﻌﻠﯾﻣﺎت ؟‬ ‫٢. ﺗﺣب أن ﯾﺧﺑرك أﺣد ﺑﮭﺎ ؟‬ ‫٣. ﺗﺣب اﻟﻌﻣل ﻣﻊ اﻟﻘطﻊ ؟‬ ‫٨. ھل ﺗﻣﯾل إﻟﻰ اﻟﻘول :‬ ‫١. اﻷﻣر ﯾﺑدو ﺟﯾدا ؟‬ ‫٢. إﻧﻧﻲ أﺳﻣﻌﮫ ﺟﯾدا ؟‬ ‫٣. أﺣس ، أو أﺷﻌر أﻧﮫ ﺟﯾدا ؟‬ ‫٩. ﻋﻧدﻣﺎ ﺗﻘرأ ، ھل :‬ ‫١. ﺗﻔﺿل أن ﺗﻘرأ ﻟﻧﻔﺳك ﺑﻧﻔﺳك ؟‬ ‫٢. ﺗﺣرك ﺷﻔﺗﯾك ﻋﻧدﻣﺎ ﺗﻘرأ ؟‬ ‫٣. ﺗﺗﺎﺑﻊ اﻟﺳطور ﺑﺈﺻﺑﻌك ؟‬ ‫٠١. ﻋﻧدﻣﺎ ﺗﺗذﻛر ﺷﺎطﺊ اﻟﺑﺣر ﻣﺎﻟذي ﺗﺗذﻛره أوﻻ :‬ ‫١. ﻣﻧظر اﻟﺑﺣر واﻟﺷﺎطﺊ ؟‬ ‫٢. ﺻوت اﻷﻣواج وﻧﺳﯾم اﻟﺑﺣر ؟‬ ‫٣. إﺣﺳﺎﺳك ﺑﺎﻟرﻣل ﺗﺣت ﻗدﻣﯾك وراﺋﺣﺔ اﻟﺑﺣر ؟‬ ‫١١. ﻋﻧدﻣﺎ ﺗذھب ﻟﺗﻧﺎم ، ﻣﺎ ھو أھم أﻣر ﻟدﯾك :‬ ‫١. أن ﺗﻛون اﻟﻐرﻓﺔ ﻣظﻠﻣﺔ ؟‬ ‫٢. أن ﺗﻛون اﻟﻐرﻓﺔ ھﺎدﺋﺔ ؟‬ ‫٣. أن ﯾﻛون اﻟﻔراش ﻣرﯾﺢ ؟‬ ‫‪Website: www.enssan.com‬‬ ‫39 59 215 2210 :‪Mobile‬‬ ‫71 ‪Page 11 of‬‬
  • 13. ‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬ ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﺻﻔوﻓﺔ اﻧﻣﺎط اﻟﺷﺧﺻﯾﺔ‬ ‫‪Website: www.enssan.com‬‬ ‫39 59 215 2210 :‪Mobile‬‬ ‫71 ‪Page 12 of‬‬
  • 14. ‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬ ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫اﻟطﺑﯾﻌﺔ واﻟﺻﻔﺎت؟‬ ‫ﻛﯾﻔﯾﺔ اﻟﺗﻌﺎﻣل؟‬ ‫اﺣذر ﻣن ....‬ ‫أﻓﻌل .........‬ ‫ﻻ ﺗﻔﻌل.......‬ ‫‪Website: www.enssan.com‬‬ ‫39 59 215 2210 :‪Mobile‬‬ ‫71 ‪Page 13 of‬‬
  • 15. ‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬ ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫اﻟطﺑﯾﻌﺔ واﻟﺻﻔﺎت؟‬ ‫ﻛﯾﻔﯾﺔ اﻟﺗﻌﺎﻣل؟‬ ‫اﺣذر ﻣن ....‬ ‫أﻓﻌل .........‬ ‫ﻻ ﺗﻔﻌل.......‬ ‫‪Website: www.enssan.com‬‬ ‫39 59 215 2210 :‪Mobile‬‬ ‫71 ‪Page 14 of‬‬
  • 16. ‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬ ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫اﻟطﺑﯾﻌﺔ واﻟﺻﻔﺎت؟‬ ‫ﻛﯾﻔﯾﺔ اﻟﺗﻌﺎﻣل؟‬ ‫اﺣذر ﻣن ....‬ ‫أﻓﻌل .........‬ ‫ﻻ ﺗﻔﻌل.......‬ ‫اﻟطﺑﯾﻌﺔ واﻟﺻﻔﺎت؟‬ ‫ﻛﯾﻔﯾﺔ اﻟﺗﻌﺎﻣل؟‬ ‫اﺣذر ﻣن ....‬ ‫أﻓﻌل .........‬ ‫ﻻ ﺗﻔﻌل.......‬ ‫‪Website: www.enssan.com‬‬ ‫39 59 215 2210 :‪Mobile‬‬ ‫71 ‪Page 15 of‬‬
  • 17. ‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬ ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌوﻗﺎت وﻣﺣددات اﻻﺗﺻﺎل‬ ‫اﻟرﺳﺎﻟﺔ‬ ‫رد اﻟﻔﻌل‬ ‫‪Website: www.enssan.com‬‬ ‫39 59 215 2210 :‪Mobile‬‬ ‫71 ‪Page 16 of‬‬
  • 18. ‫ﻣدرب ﻣﺣﻣد ﺻﺎﺑر ﺳﻼﻣﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻟﻣرﻛز اﻟﻛﻧدي ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﻣﻌﺗﻣد ﻣن اﻛﺎدﯾﻣﯾﺔ اﻟﺳﺎدات ﻟﻠﻌﻠوم اﻻدارﯾﺔ‬ ‫ﻋﺿو اﻟﻣؤﺳﺳﺔ اﻟﻌرﺑﯾﺔ اﻟﻛﻧدﯾﺔ ﻟﻠﺗﻧﻣﯾﺔ اﻟﺑﺷرﯾﺔ‬ ‫ﺧﺎﺗﻣﺔ‬ ‫ﯾﺣﻛﻰ ان اﺣد اﻟﻣﻠوك ﻓﻲ اﻟﻌﮭود اﻟﻘدﯾﻣﺔ ﻛﺎن ﯾﻌﯾش ﺑﯾن ﺟدران ﻗﺻره وﺳط ﺧدﻣﮫ‬ ‫وﺣﺷﻣﮫ وﻟم ﯾﺧرج ﯾوﻣﺎ ﺧﺎرج ﺣدود ﺟدران ھذا اﻟﻘﺻر ﻛﺎن ﯾﻌﯾش ﻓﻲ ﺗرف وﺳط‬ ‫اﻟﺣداﺋق اﻟﻐﻧﺎء واﻻرض اﻟﻣﻣﮭدة ﺑﺎﻟورود وﺗراب اﻟزﻋﻔران.‬ ‫ﻗرر ھذا اﻟﻣﻠك أن ﯾﺧرج ﯾوﻣﺎ ﻟرﻋﯾﺗﮫ وﯾرى ﻛﯾف ﯾﻌﯾﺷون وﻛﯾف ﯾﺗﺻرﻓون،‬ ‫وﺧرج ﺑﻌﯾد ﻋن ﺣدود ﻗﺻره ﻻول ﻗرﯾﺔ ﺗﻘﻊ ﻓﻲ ﻣﻣﻠﻛﺗﮫ، وﻟﻛن...‬ ‫ﺳرﻋﺎن ﻣﺎ ﺗﺄﻟم ﻣن ﻗدﻣﮫ اﻟﺗﻲ ﻟم ﺗﺗﻌود ان ﺗﺳﯾر ﻋﻠﻰ ارض ﺻﻠﺑﺔ ﻏﯾر ﻣﻣﮭدة،‬ ‫ﻓﻌﺎد اﻟﻰ اﻟﻘﺻر وﺟﻣﻊ اﻟوزراء واﺻﺣﺎب اﻟرأي واﻣرھم ﺑﺄن ﯾﻔرﺷوا اﻻرض ﺟﻠد‬ ‫ﺣﺗﻰ اذا اراد ان ﯾﺗﻧﻘل ﺑﯾن اطراف ﻣﻣﻠﻛﺗﮫ ﻟم ﯾﺗﺄﻟم!‬ ‫وھﻧﺎ رد ﻋﻠﯾﮫ أﺣد اﻟوزراء اﻟﻣﺗﺳﻣﯾن ﺑﺎﻟﺣﻛﻣﺔ أﯾﮭﺎ اﻟﻣﻠك ﻣﺎ رأﯾك ان ﻧﺿﻊ اﻟﻧﻌل‬ ‫ﺗﺣت ﻗدﻣك أﻧت؟‬ ‫وﻣن ھﻧﺎ ﺑدات ﻗﺻﺔ ارﺗداء اﻟﺣذاء ﻓﻲ اﻟﻌﺎﻟم‬ ‫ﻣﺎ اﻟﮭدف ﻣن اﻟﻘﺻﺔ؟‬ ‫ﻣﺎ اﻟدروس اﻟﻣﺳﺗﻔﺎدة ﻣﻧﮭﺎ؟‬ ‫ﻛﯾف ﺗرى أﻣﻛﺎﻧﯾﺔ ﺗطﺑﯾﻘﮭﺎ ﻋﻠﻰ ﻣوﺿوﻋﻧﺎ‬ ‫‪Website: www.enssan.com‬‬ ‫39 59 215 2210 :‪Mobile‬‬ ‫71 ‪Page 17 of‬‬