Firmenpräsentation Mai 2015 englisch

1. Excellence in claims
handling
Presented by:
Holger Backu, CEO

2. Our vision
The trusted leader in claims and consultancy
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www.intereuropeag.com

3. An independent company
Independent service provider (claims handler) for insurance companies
Start of operations: January 2005
MBO (Management Buy Out): October 2012
Head office in Germany and 11 branch offices in Europe
Centralised structures, processes and IT-architecture
Specialised B2B service provider for international claims
Over 115 employees
30,000 – 35,000 new claims p.a.
www.intereuropeag.com
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4. InterEurope - Structure
www.intereuropeag.com
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Nikolai Kröger
COO
Holger Backu
CEO
Holger Zündorf
CFO
Management Board
GermanyBelgium
Austria France PolandNetherlandsItaly
Portugal UK Luxemburg
Spain
Head Office
Branch offices

5. Executive Board: Experts in indemnity and international
law manage the company
Holger Backu, Attorney at Law – CEO
Specialist in Private International Law, European Indemnity and Insurance Law
Graduate in Law, University of Munich and Freiburg (Germany)
Postgraduate studies at Collegio Europeo di Parma
Lawyer at a Pavia & Ansaldo in Milan, Italy specialising in commercial, corporate, insurance and tort law;
Senior lawyer in the legal department of ADAC in Munich, Germany
Language skills: German, English, Italian, French,
Board responsibilities: Sales & Marketing, Legal, Compliance, Strategic Corporate Development, Quality
Nikolai Kröger, Attorney at Law – COO
Specialist in European Indemnity Law
Graduate in Law, University of Mainz and studies at the University of Trier(Germany)
Lawyer at DEURAG Deutsche Rechtsschutz Versicherung in Wiesbaden, Germany
Assignment to the German Embassy in Manila, Philippines
Language skills: German, English, Spanish, French
Board Responsibilities: Process Management, IT, Human Resources, Data Protection,
Holger Zündorf, Dipl. Kaufmann – CFO
Specialist in Corporate Finances and Controlling
Graduate in Economics, University of Cologne (Germany)
Assignment abroad to an insurance company in Vancouver, Canada
Authorised Officer (Prokurist) of the holding of a European claims handling network in Düsseldorf, Germany
Language skills: German, English
Board responsibilities: Finances, Controlling, Risk Management, Administration, Audits
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www.intereuropeag.com

6. Organisational chart
COO CEO & Chairman CFO
Operations & Services
Data Protection
IT & Processes
HR & General Administration
Risk Management
Performance & Quality
Finance & Accounting
Controlling
Legal, Compliance, Audit
Sales & Marketing
Internal & External
Communications
Human Resources Development
Strategic Corporate
Development & PMO
www.intereuropeag.com
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7. Broad portfolio of international services
72%
15%
5%
4%
4%
New claims per business field in 2014
Green Card 4th MID Casco/Recoveries
Legal National & others
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Services
 Green Card - claims
 4th MID claims
 Casco help
 Insurers’ recovery claims
 Legal protection claims
 National MTPL claims
 Product liability
 other b2b solutions for insurers
(e.g. audits, legal advice, transport)
www.intereuropeag.com

8. Strategy to increase client benefit
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Increase of client profits
Market analysis and
client KPI‘s steer our actions
Quality in all
processes
Efficient IT-
processes for
standard claims
Costreduction in
high value claims
through legal
know-how
Solvency II
Compliance
Governance
Interdisciplinary legal management of processes & experts
www.intereuropeag.com

9. InterEurope: a broad network
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InterEurope branch offices:
 Austria
 Belgium
 Germany
 Spain
 France
 Italy
Cooperation Partners
 Albania
 Andorra
 Belarus
 Bosnia-Hercegowina
 Bulgaria
 Chech Republic
 Croatia
 Cyprus
 Denmark
 Estonia
 Finnland
 Netherlands
 Poland
 Portugal
 United
Kingdom
 Luxembourg
 Greece
 Hungary
 Ireland
 Island
 Latvia
 Liechtenstein
 Lithuania
 Malta
 Morokko
 Macedonia
 Moldavia
 Norway
 Romania
 Russia
 Sweden
 Swizerland
 Serbia
 Slowakia
 Slowenia
 Turkey
 Ukraine
www.intereuropeag.com

10. InterEuropes legal management expertise
www.intereuropeag.com
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• of processes
• of experts
• of networks
Focus on
interdisciplinary
legal
management
• Key factor in claims
handling
• Allows for fast and
advantageous out of court
settlements
Legal know-how
• through short handling
periods
• automated processes
Efficiency gains
• through superior legal
competence
• through professional fraud
detection
Average
indemnities
below market
average
Experts
Networks
Legal know-how

11. Clients added value
www.intereuropeag.com
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Interdisciplinary legal management of
processes and experts – your cost savings
Professional fraud detection and
prevention
Adaption to the handling philosophy of the
client
Analysis of client and market figures steer
our actions
Efficient claims
handling
Timely and secure
reserving policy
Secure technology
with client access
to files
Support in
Solvency II
requirements
We take care
of our clients
Quality in all
processes
Comprehensive
communication in
several languages

12. Thanks for
your attention
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