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Progressing with LiveChat
Founding your growth
12 September 2013
W E B I N A R
Blaze
Head of Support
Host
01. Installation
02. What your visitors get
03. What you get
04. What else is there?
05. Questions & Answers
Agenda
01Installation
LiveChat code
Chat window
will appear on that page
your.website.comyour.website.com
</LiveChat code>
Paste the code
into t...
Chat window
will appear on that site
your.page.comyour.page.com
LiveChat plugin
Use a plugin
for CMS and eCommerce
...or L...
02What your visitors get
From visitor’s perspective
1. Click to chat 2. Fill out survey
(optional)
3. Chat
your.website.com your.website.comyour.we...
Chat window
rating
e-mail transcript
your.website.com
chat area
Chat window types
Embedded window Pop-up window
(chat button)
your.website.com your.website.com
Chat window customization
Themes Languages
(custom CSS support)
Eye-catchers
Chat window customization
Automated greetings
Chat window automations
After-hours
Chat window automations
03What you get
Visitor insights
visitor
lists
chat button
visitor’s info
Chats
visitor
circles
visitor’s info
chat window
Visitor circles
Active visitor who
has just sent or
received a message.
A visitor who hasn't
received a response
in a whil...
Chat window
canned
responses
pre-chat
survey
history
chat tools
04What else is there?
Reports
Daily summary
Integrations Webhooks
Tailoring
event
Other services Custom callbacks
=
New Possibilities
=
In-house automation
LiveChat apps
Desktop apps
Windows & MacOS
Mobile apps
Android & iOS
05Questions & Answers
Thank you!
This webinar will be published on
www.livechatinc.com/webinars/
We will include all the answers
from today's Q&...
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Progressing with LiveChat, part 1 - Founding your growth

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Published on

This webinar, part 1 of our Progressing with LiveChat series, shows how to use out of the box functionality to its full potential.

The following topics were discussed during the webinar:

Installation principles
What visitors and agents get
Description of available features

Read more and check out the answers from the Q&A session: livechatinc.com/webinars/progressing-with-livechat-founding-your-growth/

Published in: Technology, Design
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Progressing with LiveChat, part 1 - Founding your growth

  1. 1. Progressing with LiveChat Founding your growth 12 September 2013 W E B I N A R
  2. 2. Blaze Head of Support Host
  3. 3. 01. Installation 02. What your visitors get 03. What you get 04. What else is there? 05. Questions & Answers Agenda
  4. 4. 01Installation
  5. 5. LiveChat code Chat window will appear on that page your.website.comyour.website.com </LiveChat code> Paste the code into the pages’ HTML
  6. 6. Chat window will appear on that site your.page.comyour.page.com LiveChat plugin Use a plugin for CMS and eCommerce ...or LiveChat plugin ...and many others
  7. 7. 02What your visitors get
  8. 8. From visitor’s perspective 1. Click to chat 2. Fill out survey (optional) 3. Chat your.website.com your.website.comyour.website.com
  9. 9. Chat window rating e-mail transcript your.website.com chat area
  10. 10. Chat window types Embedded window Pop-up window (chat button) your.website.com your.website.com
  11. 11. Chat window customization Themes Languages (custom CSS support)
  12. 12. Eye-catchers Chat window customization
  13. 13. Automated greetings Chat window automations
  14. 14. After-hours Chat window automations
  15. 15. 03What you get
  16. 16. Visitor insights visitor lists chat button visitor’s info
  17. 17. Chats visitor circles visitor’s info chat window
  18. 18. Visitor circles Active visitor who has just sent or received a message. A visitor who hasn't received a response in a while and needs your immediate attention. Inactive visitor that either left the chat or hasn't responded for a longer period of time. Maciej SerafinowiczLucy FrankJames Moore
  19. 19. Chat window canned responses pre-chat survey history chat tools
  20. 20. 04What else is there?
  21. 21. Reports
  22. 22. Daily summary
  23. 23. Integrations Webhooks Tailoring event Other services Custom callbacks = New Possibilities = In-house automation
  24. 24. LiveChat apps Desktop apps Windows & MacOS Mobile apps Android & iOS
  25. 25. 05Questions & Answers
  26. 26. Thank you! This webinar will be published on www.livechatinc.com/webinars/ We will include all the answers from today's Q&A session

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