Progressing with LiveChat, part 1 - Founding your growth

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This webinar, part 1 of our Progressing with LiveChat series, shows how to use out of the box functionality to its full potential. The following topics were discussed during the webinar: Installation principles What visitors and agents get Description of available features Read more and check out the answers from the Q&A session: livechatinc.com/webinars/progressing-with-livechat-founding-your-growth/

Technology Design

Progressing with LiveChat
Founding your growth
12 September 2013
W E B I N A R

01. Installation
02. What your visitors get
03. What you get
04. What else is there?
05. Questions & Answers
Agenda

LiveChat code
Chat window
will appear on that page
your.website.comyour.website.com
</LiveChat code>
Paste the code
into the pages’ HTML

Chat window
will appear on that site
your.page.comyour.page.com
LiveChat plugin
Use a plugin
for CMS and eCommerce
...or LiveChat plugin
...and many others

From visitor’s perspective
1. Click to chat 2. Fill out survey
(optional)
3. Chat
your.website.com your.website.comyour.website.com

Chat window
rating
e-mail transcript
your.website.com
chat area

Chat window types
Embedded window Pop-up window
(chat button)
your.website.com your.website.com

Chat window customization
Themes Languages
(custom CSS support)

Automated greetings
Chat window automations

Visitor insights
visitor
lists
chat button
visitor’s info

Chats
visitor
circles
visitor’s info
chat window

Visitor circles
Active visitor who
has just sent or
received a message.
A visitor who hasn't
received a response
in a while and needs
your immediate
attention.
Inactive visitor that
either left the chat or
hasn't responded for
a longer period of
time.
Maciej SerafinowiczLucy FrankJames Moore

Chat window
canned
responses
pre-chat
survey
history
chat tools

Integrations Webhooks
Tailoring
event
Other services Custom callbacks
=
New Possibilities
=
In-house automation

LiveChat apps
Desktop apps
Windows & MacOS
Mobile apps
Android & iOS

Thank you!
This webinar will be published on
www.livechatinc.com/webinars/
We will include all the answers
from today's Q&A session

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Progressing with LiveChat, part 1 - Founding your growth

1. Progressing with LiveChat Founding your growth 12 September 2013 W E B I N A R

2. Blaze Head of Support Host

3. 01. Installation 02. What your visitors get 03. What you get 04. What else is there? 05. Questions & Answers Agenda

4. 01Installation

5. LiveChat code Chat window will appear on that page your.website.comyour.website.com </LiveChat code> Paste the code into the pages’ HTML

6. Chat window will appear on that site your.page.comyour.page.com LiveChat plugin Use a plugin for CMS and eCommerce ...or LiveChat plugin ...and many others

7. 02What your visitors get

8. From visitor’s perspective 1. Click to chat 2. Fill out survey (optional) 3. Chat your.website.com your.website.comyour.website.com

9. Chat window rating e-mail transcript your.website.com chat area

10. Chat window types Embedded window Pop-up window (chat button) your.website.com your.website.com

11. Chat window customization Themes Languages (custom CSS support)

12. Eye-catchers Chat window customization

13. Automated greetings Chat window automations

14. After-hours Chat window automations

15. 03What you get

16. Visitor insights visitor lists chat button visitor’s info

17. Chats visitor circles visitor’s info chat window

18. Visitor circles Active visitor who has just sent or received a message. A visitor who hasn't received a response in a while and needs your immediate attention. Inactive visitor that either left the chat or hasn't responded for a longer period of time. Maciej SerafinowiczLucy FrankJames Moore

19. Chat window canned responses pre-chat survey history chat tools

20. 04What else is there?

21. Reports

22. Daily summary

23. Integrations Webhooks Tailoring event Other services Custom callbacks = New Possibilities = In-house automation

24. LiveChat apps Desktop apps Windows & MacOS Mobile apps Android & iOS

25. 05Questions & Answers

26. Thank you! This webinar will be published on www.livechatinc.com/webinars/ We will include all the answers from today's Q&A session