HUMAN CONNECTION
The Key to a Beneficial Pairing Experience
@shiv_krish & @lisihocke
Shiva Krishnan & Lisi Hocke
@shiv_krish & @lisihocke
A Story in 4 Chapters
@shiv_krish & @lisihocke
A Story in 4 Chapters
Origin
How did it all start?
@shiv_krish & @lisihocke
A Story in 4 Chapters
Origin
How did it all start?
Journey
What did we learn?
@shiv_krish & @lisihocke
A Story in 4 Chapters
Origin
How did it all start?
Journey
What did we learn?
Impact
What changed?
You
What can you do?
@shiv_krish & @lisihocke
A Story in 4 Chapters
Origin
How did it all start?
Journey
What did we learn?
Impact
What changed?
You
What can you do?
ORIGIN
How did it all start?
@shiv_krish & @lisihocke
@shiv_krish & @lisihocke
SHIVA‘S LEADERSHIP WORKSHOP SERIES
@shiv_krish & @lisihocke
LET’S WORKTOGETHER
@shiv_krish & @lisihocke
HOW ABOUT PAIRING?
@shiv_krish & @lisihocke
SO IT ALL STARTED…
@shiv_krish & @lisihocke
A BIT MORE CONTEXT
@shiv_krish & @lisihocke
A BIT MORE CONTEXT
10 participants
@shiv_krish & @lisihocke
A BIT MORE CONTEXT
10 participants
6 half-day
workshops
@shiv_krish & @lisihocke
A BIT MORE CONTEXT
10 participants
6 half-day
workshops Additional offers
in between
@shiv_krish & @lisihocke
A BIT MORE CONTEXT
10 participants
6 half-day
workshops Additional offers
in between
Several follow-
up sessions
@shiv_krish & @lisihocke
A BIT MORE CONTEXT
10 participants
6 half-day
workshops
Overall
nearly 1 year
Additional offers
in between
Several follow-
up sessions
@shiv_krish & @lisihocke
A BIT MORE CONTEXT
10 participants
6 half-day
workshops
Overall
nearly 1 year
Additional offers
in between
Several follow-
up sessions
Re-creating the whole
series from the ground
JOURNEY
What did we learn?
@shiv_krish & @lisihocke
SETTING OURSELVES UP FOR A GOOD
START
@shiv_krish & @lisihocke
SETTING OURSELVES UP FOR A GOOD
START
@shiv_krish & @lisihocke
What are our
expectations?
SETTING OURSELVES UP FOR A GOOD
START
@shiv_krish & @lisihocke
What are our
expectations?
What is important to
each of us? Why?
SETTING OURSELVES UP FOR A GOOD
START
@shiv_krish & @lisihocke
What are our
expectations?
What is important to
each of us? Why?
What can put
us at ease?
SETTING OURSELVES UP FOR A GOOD
START
@shiv_krish & @lisihocke
What are our
expectations?
Where are our
boundaries?
What is important to
each of us? Why?
What can put
us at ease?
WHAT IS A CONTRACT?
@shiv_krish & @lisihocke
WHAT IS A CONTRACT?
@shiv_krish & @lisihocke
“Contracting” is a concept from
Transactional Analysis, a psychoanalytic
theory and method of therapy or coaching
WHAT IS A CONTRACT?
@shiv_krish & @lisihocke
Explicit bilateral commitment to a well-
defined course of action (Eric Berne, 1966)
“Contracting” is a concept from
Transactional Analysis, a psychoanalytic
theory and method of therapy or coaching
TYPES OF CONTRACTS
@shiv_krish & @lisihocke
TYPES OF CONTRACTS
@shiv_krish & @lisihocke
Procedural
• Admin stuff
• Time, place,
money
TYPES OF CONTRACTS
@shiv_krish & @lisihocke
Procedural
• Admin stuff
• Time, place,
money
Professional
• Expectations
from each role
• Understand
responsibilities
TYPES OF CONTRACTS
@shiv_krish & @lisihocke
Procedural
• Admin stuff
• Time, place,
money
Professional
• Expectations
from each role
• Understand
responsibilities
Psychological
• Style of
working
• Underlying
dynamics
• Unspoken
Feelings
OUR INITIAL CONTRACT (EXCERPT)
@shiv_krish & @lisihocke
OUR INITIAL CONTRACT (EXCERPT)
Procedural
“We have 1
feedback call
after each
workshop”
@shiv_krish & @lisihocke
OUR INITIAL CONTRACT (EXCERPT)
Procedural
“We have 1
feedback call
after each
workshop”
Professional
“When
facilitating, we
expect each
other to align
and potentially
communicate a
change of plans
via our back
channel chat”
@shiv_krish & @lisihocke
OUR INITIAL CONTRACT (EXCERPT)
Procedural
“We have 1
feedback call
after each
workshop”
Professional
“When
facilitating, we
expect each
other to align
and potentially
communicate a
change of plans
via our back
channel chat”
Psychological
“We can feel safe
to talk about
boundaries when
crossed”
@shiv_krish & @lisihocke
WHATWE IMAGINED OUR JOURNEYTO
LOOK LIKE WITH SUCH A GREAT START
@shiv_krish & @lisihocke
WHATWE IMAGINED OUR JOURNEYTO
LOOK LIKE WITH SUCH A GREAT START
@shiv_krish & @lisihocke
… and how it
actually went
CONTRACTING & RE-CONTRACTING
@shiv_krish & @lisihocke
CONTRACTING & RE-CONTRACTING
@shiv_krish & @lisihocke
Unspoken assumptions
CONTRACTING & RE-CONTRACTING
@shiv_krish & @lisihocke
Unspoken assumptions
→ Clarify expectations,
needs and assumptions
GENUINE APPRECIATIONS
@shiv_krish & @lisihocke
GENUINE APPRECIATIONS
@shiv_krish & @lisihocke
Uncertainty: am I safe with the other person?
GENUINE APPRECIATIONS
@shiv_krish & @lisihocke
Uncertainty: am I safe with the other person?
→ Appreciate and acknowledge
PRACTICE WHAT WE PREACH
@shiv_krish & @lisihocke
PRACTICE WHAT WE PREACH
@shiv_krish & @lisihocke
Negative impact on participants
PRACTICE WHAT WE PREACH
@shiv_krish & @lisihocke
Negative impact on participants
→ Influence each other positively
LEVERAGING OUR STRENGTHS
@shiv_krish & @lisihocke
LEVERAGING OUR STRENGTHS
@shiv_krish & @lisihocke
Failing to cater to our needs
LEVERAGING OUR STRENGTHS
@shiv_krish & @lisihocke
Failing to cater to our needs
→ Align on how you work well together
TREAT AS EQUALS
@shiv_krish & @lisihocke
TREAT AS EQUALS
@shiv_krish & @lisihocke
Dismissing each other’s ideas
TREAT AS EQUALS
@shiv_krish & @lisihocke
Dismissing each other’s ideas
→ Respect each other and
treat each other with dignity
SOWHAT MADE PAIRING WORK FOR US?
@shiv_krish & @lisihocke
SOWHAT MADE PAIRING WORK FOR US?
@shiv_krish & @lisihocke
Investing in the human connection
was the key for us
FIVETHINGSTHAT MADE A DIFFERENCE
FOR USWHEN PAIRING
@shiv_krish & @lisihocke
FIVETHINGSTHAT MADE A DIFFERENCE
FOR USWHEN PAIRING
@shiv_krish & @lisihocke
1. Clarify expectations, needs and assumptions
FIVETHINGSTHAT MADE A DIFFERENCE
FOR USWHEN PAIRING
@shiv_krish & @lisihocke
1. Clarify expectations, needs and assumptions
2. Appreciate and acknowledge
FIVETHINGSTHAT MADE A DIFFERENCE
FOR USWHEN PAIRING
@shiv_krish & @lisihocke
1. Clarify expectations, needs and assumptions
2. Appreciate and acknowledge
3. Influence each other positively
FIVETHINGSTHAT MADE A DIFFERENCE
FOR USWHEN PAIRING
@shiv_krish & @lisihocke
1. Clarify expectations, needs and assumptions
2. Appreciate and acknowledge
3. Influence each other positively
4. Align on how you work well together
FIVETHINGSTHAT MADE A DIFFERENCE
FOR USWHEN PAIRING
@shiv_krish & @lisihocke
1. Clarify expectations, needs and assumptions
2. Appreciate and acknowledge
3. Influence each other positively
4. Align on how you work well together
5. Respect and treat each other with dignity
IMPACT
Was changed?
@shiv_krish & @lisihocke
PERSONAL GROWTH – LEARNING ASWE
TEACH & LEADING BY EXAMPLE
@shiv_krish & @lisihocke
SHARED OWNERSHIP – IT BECAME “OURS”
@shiv_krish & @lisihocke
WAY MORE IMPACTFUL WORKSHOPS –WE
COULDN’T HAVE DONETHIS ON OUR OWN
@shiv_krish & @lisihocke
YOU
What can you do?
@shiv_krish & @lisihocke
REMINDER:WHAT WORKED FOR US
@shiv_krish & @lisihocke
1. Clarify expectations, needs and assumptions
2. Appreciate and acknowledge
3. Influence each other positively
4. Align on how you work well together
5. Respect and treat each other with dignity
FIVE QUESTIONSTO ASKYOUR PAIR
@shiv_krish & @lisihocke
FIVE QUESTIONSTO ASKYOUR PAIR
@shiv_krish & @lisihocke
“How can I let you know if
something is not working?”
FIVE QUESTIONSTO ASKYOUR PAIR
@shiv_krish & @lisihocke
“How can I let you know if
something is not working?” “What is our time and
space for appreciations?”
FIVE QUESTIONSTO ASKYOUR PAIR
@shiv_krish & @lisihocke
“How can I let you know if
something is not working?” “What is our time and
space for appreciations?”
“How will we keep each
other accountable?”
FIVE QUESTIONSTO ASKYOUR PAIR
@shiv_krish & @lisihocke
“What do you need so we
can work well together?”
“How can I let you know if
something is not working?” “What is our time and
space for appreciations?”
“How will we keep each
other accountable?”
FIVE QUESTIONSTO ASKYOUR PAIR
@shiv_krish & @lisihocke
“What do you need so we
can work well together?”
“How can I let you know if
something is not working?” “What is our time and
space for appreciations?”
“How will we keep each
other accountable?”
“What will make you think
we own this together?”
@shiv_krish & @lisihocke
@shiv_krish & @lisihocke
HUMAN CONNECTION
The Key to a Beneficial Pairing Experience
HUMAN CONNECTION
The Key to a Beneficial Pairing Experience
@shiv_krish & @lisihocke
Recommended resources:
bit.ly/leadershipResources
Thank you!

Human Connection: The Key to a Beneficial Pairing Experience (Agile Testing Days 2022)