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Deliver with Impact
By @leenasn at #AgileIndia2016
Leveraging the Wisdom of Crowds
Credit: http://www.infoq.com/articles/standish-chaos-2015
Credit: http://image.slidesharecdn.com/21centurysoftware-130830104432-phpapp02/95/21-century-software-6-638.jpg?cb=1423023...
Shared Documents != Shared Understanding
Test
What is the goal of this project?
Credit: https://www.impactmapping.org/book.html
Wisdom of Crowds
Four Simple Questions
● Why are we doing what we are doing?
● Who are we impacting?
● How are we making an impact?
● What ...
Who should answer?
Prepare the Map
Discover the Real Goals
Understand the purpose
1
Shopping List
● Installing/Updating apps
● Managing the content
● Enable Security policies [Pin, Lock timeout etc.]
● Whit...
5 Y’s
WHY?
WHY?
WHY?
WHY?
WHY?
MDM Case Study
● Track device usage: No system for tracking of device status
● Track app usage: No system to know whether the “data colle...
Define
Good Measurements2
Scale
What we’ll measure
Meter
How we’ll measure
Good Measurements
Benchmark
The current situation
Constraint
The investme...
Plan
Your First Milestone3
● Dot Voting
● Virtual Money
Techniques
First Milestone
Create the Map
Why?
Getting it Right
Identify Value
Who?
● Who can produce the desired effect?
● Who can obstruct it?
● Who will be impacted with it?
Who can produce the
desired effect?
Who can
obstruct it?
Who will be
impacted with it?
Getting it Right
Identify Personas
How?
● How should the goal change the actors’ behavior?
● How can actors’ help us in achieving the goal?
● How can actors’...
Impacts
Getting it Right
Focus on the Activities
(Impact = Behavioral Change)
● Diverge and Converge
Credit: Design Thinking.
Find Alternatives
● What else could the actors do for us?
● Who else can help us and how?
● Who can obstruct us?
Questions
Identify Key Priorities
● What are the possible obstructions which can stop us
before we start?
● Are there any high-value...
● Dot Voting
● Virtual Money
● Color Coding
Techniques
Earn or Learn
● What is the simplest way to test this?
● Could we test it without software?
● Could we start earning with ...
Fitting the metrics
● Add the metrics as bullet points
● Rephrase the nodes to include the metrics
● Separate metrics tabl...
Planning Smells
Pet features
Ad-hoc prioritisation
Wrong Assumptions
Scope Creep
Wrong Solutions
● Impact = change in behavior
● Ask the right questions
● Measure the impact
● Make it visible
● Shared Document != Shared...
Stepping Stone
Credit: http://theleanstartup.com/
● Design Sprint
● User Story Mapping
Leena S N
Head of Engineering @Multunus
@leenasn / leena.sn@multunus.com
● Make an impact, not just ship software
● Impact Mapping book
● Impact Mapping Discussion Group
● Introduction to Impact ...
Happy Impact Mapping!!!
Deliver with impact
Deliver with impact
Deliver with impact
Deliver with impact
Deliver with impact
Deliver with impact
Deliver with impact
Deliver with impact
Deliver with impact
Deliver with impact
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Deliver with impact

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The slides I used for the presentation @ #AgileIndia2016

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Deliver with impact

  1. 1. Deliver with Impact By @leenasn at #AgileIndia2016 Leveraging the Wisdom of Crowds
  2. 2. Credit: http://www.infoq.com/articles/standish-chaos-2015
  3. 3. Credit: http://image.slidesharecdn.com/21centurysoftware-130830104432-phpapp02/95/21-century-software-6-638.jpg?cb=1423023399
  4. 4. Shared Documents != Shared Understanding
  5. 5. Test What is the goal of this project?
  6. 6. Credit: https://www.impactmapping.org/book.html
  7. 7. Wisdom of Crowds
  8. 8. Four Simple Questions ● Why are we doing what we are doing? ● Who are we impacting? ● How are we making an impact? ● What are we going to do to make that impact?
  9. 9. Who should answer?
  10. 10. Prepare the Map
  11. 11. Discover the Real Goals Understand the purpose 1
  12. 12. Shopping List ● Installing/Updating apps ● Managing the content ● Enable Security policies [Pin, Lock timeout etc.] ● Whitelisting of applications ● Tracking App usage ● Location Tracking ● Resource monitoring of the apps
  13. 13. 5 Y’s WHY? WHY? WHY? WHY? WHY?
  14. 14. MDM Case Study
  15. 15. ● Track device usage: No system for tracking of device status ● Track app usage: No system to know whether the “data collection apps” are indeed used by the workers ● Instant Content Update: Content update on the device is very time- consuming ● Remote App Management: Process to install / update apps is time- consuming Goals
  16. 16. Define Good Measurements2
  17. 17. Scale What we’ll measure Meter How we’ll measure Good Measurements Benchmark The current situation Constraint The investment Target The desired value Credit: How to Establish Good Measurements, Competitive Engineering.
  18. 18. Plan Your First Milestone3
  19. 19. ● Dot Voting ● Virtual Money Techniques
  20. 20. First Milestone
  21. 21. Create the Map
  22. 22. Why?
  23. 23. Getting it Right Identify Value
  24. 24. Who? ● Who can produce the desired effect? ● Who can obstruct it? ● Who will be impacted with it?
  25. 25. Who can produce the desired effect? Who can obstruct it? Who will be impacted with it?
  26. 26. Getting it Right Identify Personas
  27. 27. How? ● How should the goal change the actors’ behavior? ● How can actors’ help us in achieving the goal? ● How can actors’ prevent us from achieving the goal?
  28. 28. Impacts
  29. 29. Getting it Right Focus on the Activities (Impact = Behavioral Change)
  30. 30. ● Diverge and Converge Credit: Design Thinking. Find Alternatives
  31. 31. ● What else could the actors do for us? ● Who else can help us and how? ● Who can obstruct us? Questions
  32. 32. Identify Key Priorities ● What are the possible obstructions which can stop us before we start? ● Are there any high-value long-hanging impacts? ● What are the key assumptions to test?
  33. 33. ● Dot Voting ● Virtual Money ● Color Coding Techniques
  34. 34. Earn or Learn ● What is the simplest way to test this? ● Could we test it without software? ● Could we start earning with a partially manual process?
  35. 35. Fitting the metrics ● Add the metrics as bullet points ● Rephrase the nodes to include the metrics ● Separate metrics table ● Add metrics as additional nodes
  36. 36. Planning Smells Pet features Ad-hoc prioritisation Wrong Assumptions Scope Creep Wrong Solutions
  37. 37. ● Impact = change in behavior ● Ask the right questions ● Measure the impact ● Make it visible ● Shared Document != Shared Understanding Key Learnings
  38. 38. Stepping Stone Credit: http://theleanstartup.com/ ● Design Sprint ● User Story Mapping
  39. 39. Leena S N Head of Engineering @Multunus @leenasn / leena.sn@multunus.com
  40. 40. ● Make an impact, not just ship software ● Impact Mapping book ● Impact Mapping Discussion Group ● Introduction to Impact Mapping ● Impact Mapping for an MDM product ● Design Sprint ● User Story Mapping References
  41. 41. Happy Impact Mapping!!!

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