1. LCC Infotech
An ISO 9001:2008 Certified Company
Corp. Off : Himayath Nagar
401, 4th
Floor, Victory vision, Beside KFC, Ph: 66660770 / 66770770.
Branch Off : Secunderabad
503, 5th
Floor, Navketan Complex, Opp. Clock Tower. Ph: 66312004 / 66489737.
Email: hr@lccinfotech.org Website: www.lccinfotech.org
SAP CRM 7.0 EHP1
INTRODUCTION ON SAP R/3 AND CRM
Introduction to ERP & ERP Market &sap ROLE in ERP Market
Introduction of SAP CRM
Overview on SAP modules and CRM sub Modules
SAP CRM System and System Landscape
ASAP Methodology and Implementation Roadmap
1.ORGANISATION MANAGEMENT
Introduction of organization Management
Organization structure Preparation & Integration wit ECC
Organization Structure in CRM Stand alone
Setting up Org structure in GUI & WEB UI
Org management Usage with Business Scenerios
Copying Org structure & Replication
2. TERRITORY MANAGEMENT
Territory Hierarchy
Territory Hierarchy Levels and Numbar Ranges
Attributes and Integration
Setting up territory Hierarchy in GUI and WEB UI
MASTERDATA
3.BUSINESS PARTNER
Overview of BP
BP concept in CRM & S&D
BP Roles and Grouping Including No Ranges
BP Relationship and Relationship Categories
BP Data Customization

2. BP Grouping Hierarchy
4.PRODUCTS
Overview of Product Master Data
Material Services Warranties and Financial Products
Enhancement of Product master
Product Attributes and Set Type
Categories and Hierarchies
Financing and Financing products
Product Catalogs
5.MARKETING
Overview of marketing Planning and Campaign Management
Set up Marketing Plan and Campaign Management
Marketing Calendar
Mail Forms
Communication Methods and mail Address
BP Segmentations
ELM (External List Management)
Campaign Automation
Lead Generation and Qualification
Survey Management
Conversion of Lead to Opportunity
6.SALES
Overview of Sales Process including Transactions and Item Categories
Overview of opportunity Management
Sales methodology
Action Profile and Buying Center
Pipeline Performance Management
Item categories Management
Quotation and order Management
Sales Contracts
7.BASIC FUNSCTIONS IN SALES PROCESS
Partner Determination Procedure
Text Determination Procedure
Action Profile and Actions/Output Determination Procedure
Status Profile & Reason/Subject Profiles
Copying Controls

3. Object Relationship Profiles
Date profile
Incompleteness Procedure
Pricing Procedure
Material Determination
8.SERVICES
Overview of Service Business Process
IBase Management
Service Transactions
Service request Management
Warranties Claim Management
Service Contracts & Service Order Management
Service Process for Repairs at site & In house Repairs
9.MIDDLEWARE
Overview of Middleware
Replication (Initial load & Delta Load)
Replication Monitor & Business Document Management
10.WEB UI APPLICATIONS
Overview of Web UI
Business Roles
Navigation Bar Profiles
Work Centers
Work Centers Group Links
Logical Link Id
Layout component Profiles
Technical Profiles
Role Configuration Profiles
11.CUSTOMER INTERACTION CENTER
Overview of CIC
Overview of IC Agent and IC Manager Profile
12.WEB APPLICATIONS
Overview of Web Applications
Setting up Internet Users(B2B & B2C)
Overview of E-Commerce & ICSS
13.MOBILE APPLICATIONS
Overview of Mobile Application