Personal Information
Organization / Workplace
Kuala Lumpur, Malaysia Malaysia
Occupation
Experienced business and operations leader -BPO/Shared Services/ Customer Operations/Digital Transformation
Industry
Human Resources / Recruitment
About
Experienced and business leader / consultant with proven record in operations, account management and business development. Proven background in Hospitality/BPO/Shared Services/IT Management and Consulting with knowledge in CRM/Analytics/Digital transformation strategies.
Recognized as a creative “out of the box” thinker and problem solver who is a patient listener with both eyes on the big picture and delivering results in complex environments
Key Strengths
• Hands on experience building BPO/Shared Services Centers from scratch
• Focus on process improvement and optimization
• Proven track record of meeting KPI’s
• The ability to devise and implement contact center designs that work for...
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Personal Information
Organization / Workplace
Kuala Lumpur, Malaysia Malaysia
Occupation
Experienced business and operations leader -BPO/Shared Services/ Customer Operations/Digital Transformation
Industry
Human Resources / Recruitment
About
Experienced and business leader / consultant with proven record in operations, account management and business development. Proven background in Hospitality/BPO/Shared Services/IT Management and Consulting with knowledge in CRM/Analytics/Digital transformation strategies.
Recognized as a creative “out of the box” thinker and problem solver who is a patient listener with both eyes on the big picture and delivering results in complex environments
Key Strengths
• Hands on experience building BPO/Shared Services Centers from scratch
• Focus on process improvement and optimization
• Proven track record of meeting KPI’s
• The ability to devise and implement contact center designs that work for...