Lawrance Annies

Kuala Lumpur, Malaysia Malaysia

Experienced business and operations leader -BPO/Shared Services/ Customer Operations/Digital Transformation

Human Resources / Recruitment

Experienced and business leader / consultant with proven record in operations, account management and business development. Proven background in Hospitality/BPO/Shared Services/IT Management and Consulting with knowledge in CRM/Analytics/Digital transformation strategies. Recognized as a creative “out of the box” thinker and problem solver who is a patient listener with both eyes on the big picture and delivering results in complex environments Key Strengths • Hands on experience building BPO/Shared Services Centers from scratch • Focus on process improvement and optimization • Proven track record of meeting KPI’s • The ability to devise and implement contact center designs that work for...