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Insights and Hidden
   Opportunities

   VENTURE LAB OCT 2012
Apple Store - Did you know?

 Apple stores have no signage or naming?
 Just one internationally recognised symbol
 Less than 50% of customers make a purchase
Apple Store - What does this imply?

 More exclusive club, if you don’t know what the
  symbol means you shouldn’t be here
 Global recognition of symbol regardless of language
 People may be making purchases of apple
  components through internet forwarding companies
  or other non official routes.
Apple Store - Opportunities

 Drop even more of the language specific elements of
  apple advertising like product names. Just brand
  them all by symbols.
 Provide in house financing and lay-buy to encourage
  impulse buying.
Moochi - Did you know

 Moochi is an ice cream outlet that uses an open front
  of store to encourage people to enter and provide
  more room for its marketing material
 When groups of more than 2 people enter the store it
  is unlikely for every member of the group to
  purchase something.
Moochi - What does this imply?

 Many customers
 Not all converted into sales
Moochi - Opportunities

 A “get a 3rd for half price” or some other bonus for
 buying in groups would help improve conversion
 rates for groups of 3 or more people that enter the
 store.
Breadtop - Did you know?

 Uses glass containers to display
  its fresh pastry outside the shop
 Doors are generally open
 Staff are fluent in at least two
  languages
 Staff have a very high rate of
  purchase > 90%

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Insights and hidden opportunities

  • 1. Insights and Hidden Opportunities VENTURE LAB OCT 2012
  • 2. Apple Store - Did you know?  Apple stores have no signage or naming?  Just one internationally recognised symbol  Less than 50% of customers make a purchase
  • 3. Apple Store - What does this imply?  More exclusive club, if you don’t know what the symbol means you shouldn’t be here  Global recognition of symbol regardless of language  People may be making purchases of apple components through internet forwarding companies or other non official routes.
  • 4. Apple Store - Opportunities  Drop even more of the language specific elements of apple advertising like product names. Just brand them all by symbols.  Provide in house financing and lay-buy to encourage impulse buying.
  • 5. Moochi - Did you know  Moochi is an ice cream outlet that uses an open front of store to encourage people to enter and provide more room for its marketing material  When groups of more than 2 people enter the store it is unlikely for every member of the group to purchase something.
  • 6. Moochi - What does this imply?  Many customers  Not all converted into sales
  • 7. Moochi - Opportunities  A “get a 3rd for half price” or some other bonus for buying in groups would help improve conversion rates for groups of 3 or more people that enter the store.
  • 8. Breadtop - Did you know?  Uses glass containers to display its fresh pastry outside the shop  Doors are generally open  Staff are fluent in at least two languages  Staff have a very high rate of purchase > 90%