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Ch15

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Ch15

  1. 1. c h a p t e r 15 ETHICAL & SOCIAL IMPACT OF INFORMATION SYSTEMS15.1 © 2002 by Prentice Hall
  2. 2. LEARNING OBJECTIVES • ANALYZE ETHICAL, SOCIAL, POLITICAL ISSUES RAISED BY INFORMATION SYSTEMS • IDENTIFY, APPLY MORAL DIMENSIONS OF INFORMATION SOCIETY *15.2 © 2002 by Prentice Hall
  3. 3. LEARNING OBJECTIVES • APPLY ETHICAL ANALYSIS • EXAMINE ETHICAL PRINCIPLES FOR CONDUCT • DESIGN CORPORATE POLICIES FOR ETHICAL CONDUCT *15.3 © 2002 by Prentice Hall
  4. 4. MANAGEMENT CHALLENGES • UNDERSTAND ETHICAL & SOCIAL ISSUES RELATED TO SYSTEMS • ETHICS IN AN INFORMATION SOCIETY • MORAL DIMENSION OF INFORMATION SYSTEMS *15.4 © 2002 by Prentice Hall
  5. 5. ETHICS PRINCIPLES OF RIGHT AND WRONG USED BY INDIVIDUALS AS FREE MORAL AGENTS TO GUIDE BEHAVIOR *15.5 © 2002 by Prentice Hall
  6. 6. ETHICAL, SOCIAL & POLITICAL ISSUESINFORMATION POLITICAL ISSUES PROPERTYRIGHTS & RIGHTS &OBLIGATIONS OBLIGATIONS SOCIAL ISSUES ETHICAL ISSUES INFORMATION & TECHNOLOGY INDIVIDUALACCOUNTABILITY SYSTEM& CONTROL QUALITY SOCIETY POLITY15.6 QUALITY OF LIFE © 2002 by Prentice Hall
  7. 7. MORAL DIMENSIONS OF THE INFORMATION AGE • INFORMATION RIGHTS & OBLIGATIONS • PROPERTY RIGHTS • ACCOUNTABILITY & CONTROL • SYSTEM QUALITY • QUALITY OF LIFE *15.7 © 2002 by Prentice Hall
  8. 8. TECHNOLOGY TRENDS & ETHICAL ISSUES • COMPUTING POWER DOUBLES EVERY 18 MONTHS • DECLINING COSTS OF DATA STORAGE • DATA MINING ADVANCES • NETWORKING ADVANCES & INTERNET *15.8 © 2002 by Prentice Hall
  9. 9. ETHICS IN AN INFORMATION SOCIETY • RESPONSIBILITY: Accepting costs, duties, obligations for decisions • ACCOUNTABILITY: Assessing responsibilities for decisions & actions • LIABILITY: Must pay for legal damages • DUE PROCESS: Insures laws are applied properly *15.9 © 2002 by Prentice Hall
  10. 10. ETHICS IN AN INFORMATION SOCIETY ETHICAL ANALYSIS: • IDENTIFY, DESCRIBE FACTS • DEFINE CONFLICT, IDENTIFY VALUES • IDENTIFY STAKEHOLDERS • IDENTIFY OPTIONS • IDENTIFY POTENTIAL CONSEQUENCES *15.10 © 2002 by Prentice Hall
  11. 11. ETHICS IN AN INFORMATION SOCIETY ETHICAL PRINCIPLES: • TREAT OTHERS AS YOU WANT TO BE TREATED • IF ACTION NOT RIGHT FOR EVERYONE, NOT RIGHT FOR ANYONE (KANT) • IF ACTION NOT REPEATABLE, NOT RIGHT AT ANY TIME (DESCARTES) • PUT VALUE ON OUTCOMES, UNDERSTAND CONSEQUENCES • INCUR LEAST HARM OR COST • NO FREE LUNCH15.11 * © 2002 by Prentice Hall
  12. 12. INFORMATION RIGHTS PRIVACY: Right to be left alone FAIR INFORMATION PRACTICES (FIP): • NO SECRET PERSONAL RECORDS • INDIVIDUALS CAN ACCESS, AMEND INFORMATION ABOUT THEM • USE INFO ONLY WITH PRIOR CONSENT • MANAGERS ACCOUNTABLE FOR DAMAGE DONE BY SYSTEMS • GOVERNMENTS CAN INTERVENE *15.12 © 2002 by Prentice Hall
  13. 13. U.S. FEDERAL PRIVACY LAWS GENERAL FEDERAL PRIVACY LAWS: FREEDOM OF INFORMATION ACT, 1968 PRIVACY ACT OF 1974 ELECTRONIC COMMUNICATIONS PRIVACY ACT OF 1986 COMPUTER MATCHING AND PRIVACY PROTECTION ACT OF 1988 COMPUTER SECURITY ACT OF 1987 FEDERAL MANAGERS FINANCIAL INTEGRITY ACT OF 1982 *15.13 © 2002 by Prentice Hall
  14. 14. U.S. FEDERAL PRIVACY LAWS PRIVACY LAWS AFFECTING PRIVATE INSTITUTIONS: FAIR CREDIT REPORTING ACT, 1970 FAMILY EDUCATION RIGHTS & PRIVACY ACT OF 1978 RIGHT TO FINANCIAL PRIVACY ACT OF 1978 PRIVACY PROTECTION ACT OF 1980 CABLE COMMUNICATIONS POLICY ACT OF 1984 ELECTRONIC COMMUNICATIONS PRIVACY ACT OF 1997 *15.14 © 2002 by Prentice Hall
  15. 15. U.S. FEDERAL PRIVACY LAWS MORE PRIVACY LAWS AFFECTING PRIVATE INSTITUTIONS: VIDEO PRIVACY PROTECTION ACT OF 1988 CONSUMER INTERNET PRIVACY PROTECTION ACT OF 1997 COMMUNICATIONS PRIVACY & CONSUMER EMPOWERMENT ACT OF 1997 DATA PRIVACY ACT OF 1997 CONSUMER INTERNET PRIVACY PROTECTION ACT OF 1999 *15.15 © 2002 by Prentice Hall
  16. 16. ACCOUNTABILITY, LIABILITY & CONTROL ETHICAL ISSUES: Who is morally responsible for consequences of use? SOCIAL ISSUES: What should society expect and allow? POLITICAL ISSUES: To what extent should government intervene, protect?15.16 * © 2002 by Prentice Hall
  17. 17. INTELLECTUAL PROPERTY INTELLECTUAL PROPERTY: Intangible creations protected by law TRADE SECRET: Intellectual work or product belonging to business, not in public domain COPYRIGHT: Statutory grant protecting intellectual property from copying by others for 28 years *15.17 © 2002 by Prentice Hall
  18. 18. INTELLECTUAL PROPERTY TRADE MARK: Legally registered mark, device, or name to distinguish one’s goods PATENT: Legal document granting owner exclusive monopoly on an invention for 17 years *15.18 © 2002 by Prentice Hall
  19. 19. SYSTEM QUALITY: DATA QUALITY & SYSTEM ERRORS ETHICAL ISSUES: When is software or service ready for release? SOCIAL ISSUES: Can people trust quality of software, services, data? POLITICAL ISSUES: Should congress or industry develop standards for software, hardware, data quality? *15.19 © 2002 by Prentice Hall
  20. 20. QUALITY OF LIFE CENTRALIZATION VS. DECENTRALIZATION RAPID CHANGE: Reduced response time to competition MAINTAINING BOUNDARIES: Family, work, leisure DEPENDENCE AND VULNERABILITY COMPUTER CRIME & ABUSE *15.20 © 2002 by Prentice Hall
  21. 21. QUALITY OF LIFE EMPLOYMENT: Trickle-down technology; reengineering job loss EQUITY & ACCESS: Increasing racial & social class cleavages HEALTH RISKS *15.21 © 2002 by Prentice Hall
  22. 22. QUALITY OF LIFE HEALTH RISKS: • REPETITIVE STRESS INJURY (RSI) • CARPAL TUNNEL SYNDROME (CTS) • COMPUTER VISION SYNDROME (CVS) • TECHNOSTRESS: Irritation, hostility, impatience, enervation, fear • VDT RADIATION *15.22 © 2002 by Prentice Hall
  23. 23. INTERNET CRIME & ABUSE • HACKING: Access to proprietary data • JAMMING: Tie up host computer • MALICIOUS SOFTWARE: Viruses disable computer • SNIFFING: Intercept data passing through system, e.g. credit card data • SPOOFING: Fraudulent misrepresentation *15.23 © 2002 by Prentice Hall
  24. 24. MANAGEMENT ACTIONS: A CORPORATE CODE OF ETHICS INFORMATION RIGHTS & OBLIGATIONS PROPERTY RIGHTS & OBLIGATIONS ACCOUNTABILITY & CONTROL SYSTEM QUALITY QUALITY OF LIFE *15.24 © 2002 by Prentice Hall
  25. 25. c h a p t e r 15 ETHICAL & SOCIAL IMPACT OF INFORMATION SYSTEMS15.25 © 2002 by Prentice Hall

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