Faveo
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Vellore Institute Of Technology
Master Of Computer Application
INTERNSHIP PROJECT
Kuldeep Singh Chouhan
14MCA1098
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External Mentor Internal Mentor
Mr. Sujit Prasad Prof. Pradeep K. V.
Faveo – Ticket Management
System
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•The word Faveo originates from Latin which
intends to be great. The Faveo is ticket
management system, which allows to solve
customer’s or user’s problems in a very
fast and efficient way.
•The user come up with his/her problem and
send his/her problem or query via email.
This email/query is called as Ticket. Faveo
helps to track the query or ticket
Abstract
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Ticket management
• Keep track
of tickets
• Priority
• Lock tickets
• Merge
tickets
• Solve
tickets
• SLA
Team management
• Teams and
Groups
creation
• Agents
creation
• Department
creation
• Assign
tickets
Customer satisfaction
• Solve the
customer
issue
• Provide
solution in
less time
T
Motivation
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Tools
• Wamp
• Adobe
Dreamweav
er
• Netbeans
Requirements
Development Env.
• HTML
• CSS
• Bootstrap
• Javascript
• jQuery
• Ajax
• PHP
• MySQL
Dev. Requirement
• PHP >= 5.5.9
• PDO PHP
Extension
• MySQL
• Apache
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Existing system
• Existing system has the
functionality of
create/manage tickets.
• Reply of tickets are
available.
• System allow to create
various departments and team.
• System have agent creation
functionality.
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Agent
User
Manage
System
Manage Team
Assign Tickets
Admin
Major Modules
Manage
Tickets
Reply Tickets
Create
Tickets
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• Ticket
merging
• Email
setting
Current modules
• Language
translatio
n
• Ticket
locking
Previous modules
Sub Modules
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Step Five
Ticket
Merge
Step Four
Merge Process
Merge
When ticket is
from same user
Open/Select
From same user
From different
user
Merged/Not Merged
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Enab
le
notifi
catio
n
cron
Acce
pt
all
email
Attach
ments
Accep
t
email
colla
borat
ors
Email setting
Fetc
h
auto
cron
Defaul
t
system
email
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Timeline
Project title submission
Requirement
gathering and
design.
January February March April
2nd
review
One module is
developed and
showing.
Another module
is partially
developed.
1st
review
Two modules
were developed
and shown.
Started work
for next
modules.
Final review
Whole system
will present
with all
developed
modules.
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21
References
http://www.w3schools.com/
http://www.tutorialspoint.com/
https://www.youtube.com/results?search_query=php+mysql+tutorial
http://www.w3schools.com/ajax/
