Personal Information
Organization / Workplace
Lisle, IL United States
Occupation
Certified Customer Success Manager (CCSM) 🥇 Strategic Advisor w/ 15+ yrs. Client-Facing Experience 💻 Digital 📈 Scale 🤖 AI 🎓 Customer Journey 🗺 Relationship Management 🤝Retention 👫 Karaoke Covers 🎵
Industry
Education
About
Certified Customer Success Manager and RecastSuccess Graduate with 15+ years client-facing experience retaining caseload of 625 higher education students as strategic advisor, program director, and multi-functional collaborator. Ex-Procter & Gamble market researcher and innovator in digital, scaled, and tech-touch customer success, leveraging artificial intelligence, Salesforce CRM, and consumer insights to deliver a highly personalized customer journey.
Tags
academic advising
higher education
colleges and universities
career development
career exploration
career planning
exploring majors and careers
academic support
personal development
exploring majors
student retention
student success
customer success
underemployment
recession
anthropology
culture
unemployment
philosophy
people and society
society and culture
united states
business
career assessment
job search strategies
career services
first year experience
innovation
strategy
change management
program development
retention
big data
data integration
ai
coverletter
job search
interview
résumé
employment
job hunting
personal
work
job satisfaction
mimesis
spiritual practice
religion and spirituality
leadership development
multicultural awareness
diversity awareness
career counseling
at-risk students
probation
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