A Review of New Capabilities at C3i
Kevin F. Shea
Senior Clinical Solution Director
kshea@c3i-inc.com
Agenda
» C3i Overview
» iPad Deployment and Support
» Dalian, China Operations Center
» Turnkey Clinical Solution
» Conclu...
C3i:
» Commitment to Life Sciences
» Deep Experience
» Responsive
» Adaptable
3 August 15, 2013© 2011 C3i, Inc. Confidenti...
C3i Overview
» Well Established
» Life Sciences Focus
» Proven and Adaptable Support Model
» Long-term Partnerships and Al...
Global Locations, Unified Infrastructure
Denville, NJ Hyderabad, IndiaSofia, Bulgaria
Single Technology Infrastructure
Wil...
New Capabilities
1. iPad Deployment and Support
2. Dalian, China Operations Center
3. Turnkey Clinical Services
6 August 1...
1
IPAD DEPLOYMENT AND SUPPORT
7 August 15, 2013© 2010 C3i, Inc. Confidential and Proprietary to C3i, Inc.
8 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
iPad Appeal for Life Science Professionals
» Device is light ...
Survey Results
» Survey sent to top 31 pharma
companies with a US field force -
Responses from 19 companies
» iPad was the...
C3i’s iPad Services
10 October 2011
» iPad Configuration and
Deployment Services
o  3800+ devices deployed across 5
client...
11 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
iPad Deployment Lifecycle
Deployment:
•  OS Update
•  Applic...
iPad Helpdesk Data / Call Drivers (Client #1)
12 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
After initial ...
iPad Break/Fix Data October 2010 to July 2011)
13 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Deployed iPad...
14 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Best Practices for iPad Deployment for Remote Users
Area Bes...
15 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Considerations for iPad Deployment for Clinical Trials
Area ...
2
DALIAN OPERATIONS CENTER (DOC)
16 August 15, 2013© 2010 C3i, Inc. Confidential and Proprietary to C3i, Inc.
科睿特客服科技(大连)有...
17
Dalian’s Advantages
§  Availability of key
Languages
§  Japanese
§  Korean
§  Mandarin
§  IT / BPO / Ops expertise...
DOC Overview
» Project initiated July2010
» Initial Focus
Ÿ  Serve the Asian Market
Ÿ  Clinical Call Center
Ÿ  Japanese...
19 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Recent DOC Support Statistics
3
TURNKEY CLINICAL SOLUTION
20 August 15, 2013© 2010 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Clinical Solution Background
» Small, bio-tech/biotherapeutic companies
Ÿ  Minimal previous trials
Ÿ  Aggressive schedul...
Typical Drivers
» Cost
» Efficiency
» Expertise
» User Support
» Training
» GxP/Regulatory Compliance
» Data Management
» ...
Solution Overview
23 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
Data Center Hosting
Site, P...
Value of Solution to Client
» Integrated solution provides real benefit to small
organizations
» Single vendor:
Ÿ  One po...
Thank you
Kevin F. Shea
+1 610-772-5726
kshea@c3i-inc.com
Please stop by C3i’s Booth
#309 if you have any
questions and to...
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A review of new capabilities at C3i

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A presentation of recent (2011) new capabilities in the solution set of C3i.

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A review of new capabilities at C3i

  1. 1. A Review of New Capabilities at C3i Kevin F. Shea Senior Clinical Solution Director kshea@c3i-inc.com
  2. 2. Agenda » C3i Overview » iPad Deployment and Support » Dalian, China Operations Center » Turnkey Clinical Solution » Conclusions 2 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  3. 3. C3i: » Commitment to Life Sciences » Deep Experience » Responsive » Adaptable 3 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  4. 4. C3i Overview » Well Established » Life Sciences Focus » Proven and Adaptable Support Model » Long-term Partnerships and Alliances » Sustained Growth » Global / Multi-lingual 4 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  5. 5. Global Locations, Unified Infrastructure Denville, NJ Hyderabad, IndiaSofia, Bulgaria Single Technology Infrastructure Wilkes-Barre, Pennsylvania English & European Languages English & Indian Languages US Contact Center European Fulfillment Center US Fulfillment Center Cologne, Germany Dalian, China 2q 2011 South East Asian Languages 5 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  6. 6. New Capabilities 1. iPad Deployment and Support 2. Dalian, China Operations Center 3. Turnkey Clinical Services 6 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  7. 7. 1 IPAD DEPLOYMENT AND SUPPORT 7 August 15, 2013© 2010 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  8. 8. 8 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. iPad Appeal for Life Science Professionals » Device is light (1.5 lbs) making it easy to tote around » Excellent battery life » Instant on » High resolution screen….can show product features, mechanisms of action, etc. which are visually appealing » Easy to use…short learning curve » Relatively inexpensive compared to laptops/tablets October 2011
  9. 9. Survey Results » Survey sent to top 31 pharma companies with a US field force - Responses from 19 companies » iPad was the clear favorite within these organizations » Deployment or planned deployment was not limited to any particular field force function 9 October 2011© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  10. 10. C3i’s iPad Services 10 October 2011 » iPad Configuration and Deployment Services o  3800+ devices deployed across 5 clients o  Many others in the planning stage » Help Desk Services » Mobile Device Management » On-Going Hardware Support Services o  Re-configuration o  New hires o  Termination Returns o  Coordinate warranty replacements o  Asset management services © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  11. 11. 11 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. iPad Deployment Lifecycle Deployment: •  OS Update •  Application Install •  Configuration •  Email Setup Support: •  Asset Mgmt •  Day to Day Break/Fix •  Mobile Device Mgmt •  Servicedesk Repair: •  Warranty Replacement •  Non-Warranty Repair
  12. 12. iPad Helpdesk Data / Call Drivers (Client #1) 12 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. After initial deployment of iPads, call spikes of 1.0 – 2.0 calls/user occurred during the first month October 2011
  13. 13. iPad Break/Fix Data October 2010 to July 2011) 13 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. Deployed iPads October 2011 •  3 Warranty covered incidents •  5 Non-warranty incidents (physical damage) •  8 Reconfigurations – syncing and PIN issues
  14. 14. 14 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. Best Practices for iPad Deployment for Remote Users Area Best Practice Configuration •  Configure as much as possible prior to distributing to users •  Save user set up time and possible frustration •  Save servicedesk calls •  Ready to use ‘out of the box’ iTunes •  Load content prior to deployment •  Leverage iTunes library to sync content to the iPad to insure iPad content is current •  Use individual iTunes accounts Mobile Options •  Obtain devices with both Wi-Fi and cellular service •  Dual mode devices provide flexibility of offline or always connected model Mobile Device Management •  Consider vendor/application prior to deployment •  Establish infrastructure rather than post-deployment •  Increased security policy options •  Remote access for troubleshooting
  15. 15. 15 © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. Considerations for iPad Deployment for Clinical Trials Area Considerations Security/ Validation •  Customize iPad permissions and security profile •  Utilize Mobile Device Management utility •  Remote data wipe capability •  User specific security PIN’s •  E-signatures Applications/ Data •  Initially load fully updated applications •  Applications obtained from App Store or manually pulled •  Manage data capture locally > centrally collected •  User profile for application •  Doctor-, Patient-specific applications Technology Enabling Features •  Camera / Face Time •  Patient/Doctor video interaction •  Capture image of patient inputting data •  Form Factor/Ease of Use •  Small/light with large high quality display •  Demonstrated ease of use with iOS devices
  16. 16. 2 DALIAN OPERATIONS CENTER (DOC) 16 August 15, 2013© 2010 C3i, Inc. Confidential and Proprietary to C3i, Inc. 科睿特客服科技(大连)有限公司
  17. 17. 17 Dalian’s Advantages §  Availability of key Languages §  Japanese §  Korean §  Mandarin §  IT / BPO / Ops expertise §  Supportive government §  Class A IT parks §  Cost structure §  Ability to have a Wholly- Owned Foreign Entity © 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. 8/15/13 Strategy – Asian Language Operations Center
  18. 18. DOC Overview » Project initiated July2010 » Initial Focus Ÿ  Serve the Asian Market Ÿ  Clinical Call Center Ÿ  Japanese Mandarin, Cantonese, and Korean » Go-Live April2011 » First Projects with existing client base » Strong uptake » Built to enable seamless extensibility 18 August 15, 2013© 2010 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  19. 19. 19 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. Recent DOC Support Statistics
  20. 20. 3 TURNKEY CLINICAL SOLUTION 20 August 15, 2013© 2010 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  21. 21. Clinical Solution Background » Small, bio-tech/biotherapeutic companies Ÿ  Minimal previous trials Ÿ  Aggressive schedule of forthcoming trials Ÿ  Multiple therapeutic areas Ÿ  Limited personnel » C3i Ÿ  Provider of Clinical Services Ÿ  Oracle Partner Ÿ  BPO participant Ÿ  New solution offering 21 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  22. 22. Typical Drivers » Cost » Efficiency » Expertise » User Support » Training » GxP/Regulatory Compliance » Data Management » Information Technology 22 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  23. 23. Solution Overview 23 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc. Data Center Hosting Site, PI, Sponsor Training Multi-lingual 7x24 HelpDesk Support Study Close Out Study Development Site Assessments Tier 2 & 3 Technical Support On-Study Change Management Benefits ü  Ease of entry & lower up-front investment ü  Grows and adapts as clients add more studies ü  Simple: software delivered as a service ü  No infrastructure ü  Automatic upgrades Workflow Analysis/ Management Reporting
  24. 24. Value of Solution to Client » Integrated solution provides real benefit to small organizations » Single vendor: Ÿ  One point of contact – coherent, focused Ÿ  Efficient workflow Ÿ  Enhanced cooperation Ÿ  Deep understanding of client’s processes, strengths, weaknesses Ÿ  Advantageous economics » Shared growth potential for client and vendor 24 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.
  25. 25. Thank you Kevin F. Shea +1 610-772-5726 kshea@c3i-inc.com Please stop by C3i’s Booth #309 if you have any questions and to learn more about our solutions 25 August 15, 2013© 2011 C3i, Inc. Confidential and Proprietary to C3i, Inc.

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