Ecolab Redeployed Systems Six Sigma Case Study 03 16 03

256 views

Published on

Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987
Sponsored by the International Standard for Lean Six Sigma, e-Zsigma http://www.e-zsigma.com, IQPC, and PEX Network.

Please contact Lean Six Sigma Master Black Belt, Steven Bonacorsi, Owner of the Lean Six Sigma Group to have your project case studies to be added to the Lean Six Sigma Group Library. Steve Bonacorsi sbonacorsi@comcast.net

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
256
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Ecolab Redeployed Systems Six Sigma Case Study 03 16 03

  1. 1. Deploy Completeness Ecolab AccountProject Leader: Richard Metcalf Service Delivery LeaderStart Date: Sept. 13, 2002Master Black Belt: Steven Bonacorsi
  2. 2. Six Sigma in Action Speed to Answer Before Sigma 2.3 (ST) Percent of Success/DefectCustomer Profile – Global developer and marketer of premiumcleaning, sanitizing, pest elimination, maintenance and repairproducts and services for the worlds hospitality, instructional and Defectindustrial products. 21%Business Problem & Impact – Incomplete deploys result inadded downtime for the customer and extra man hours for the GE Successtechnician. This results in customer dissatisfaction and less time 79%for the technician to complete other tasks.Measure & Analyze After Sigma 2.7 (ST)Data Collection: Speed to answer on all calls was measured.The existing process sigma was 2.3. DefectRoot Causes: Technicians using different process for a non- 11%standardized deploy. (2 Units)Improve & ControlTechnician will perform a print screen of the end users Successapplications, prior to staring the deploy. 89% (16 Units)Results/BenefitsReduced Deploy Callbacks by 10% A savings of US$1,225 in 2003!

×