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1. Deploy
Completeness
Ecolab Account
Project Leader: Richard Metcalf
Service Delivery Leader
Start Date: Sept. 13, 2002
Master Black Belt: Steven Bonacorsi

2. Six Sigma in Action
Speed to Answer
Before Sigma 2.3 (ST)
Percent of Success/Defect
Customer Profile – Global developer and marketer of premium
cleaning, sanitizing, pest elimination, maintenance and repair
products and services for the worlds hospitality, instructional and Defect
industrial products. 21%
Business Problem & Impact – Incomplete deploys result in
added downtime for the customer and extra man hours for the GE Success
technician. This results in customer dissatisfaction and less time 79%
for the technician to complete other tasks.
Measure & Analyze
After Sigma 2.7 (ST)
Data Collection: Speed to answer on all calls was measured.
The existing process sigma was 2.3. Defect
Root Causes: Technicians using different process for a non- 11%
standardized deploy. (2 Units)
Improve & Control
Technician will perform a print screen of the end users Success
applications, prior to staring the deploy. 89% (16
Units)
Results/Benefits
Reduced Deploy Callbacks by 10%
A savings of US$1,225 in 2003!