Data Collection Six Sigma Case Study

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Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987
Sponsored by the International Standard for Lean Six Sigma, e-Zsigma http://www.e-zsigma.com, IQPC, and PEX Network.

Please contact Lean Six Sigma Master Black Belt, Steven Bonacorsi, Owner of the Lean Six Sigma Group to have your project case studies to be added to the Lean Six Sigma Group Library. Steve Bonacorsi sbonacorsi@comcast.net

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Data Collection Six Sigma Case Study

  1. 1. Detailed Data Collections GEAE AccountProject Leader: Richard Burton SDL/GBStart Date: May 14, 2002Master Black Belt: Steven Bonacorsi
  2. 2. Six Sigma in Action Deployment Data CollectionCustomer Profile – 18,000 seat Aircraft Engines Manufacturing & Service CompanyBusiness Problem & Impact Process Capability – BeforeCurrent tracking of GEAE end user data conversion detailsinvolves both the technicians & customer completing a full 0.16page of handwritten notes that takes between 2 – 5 minutes of Sigmanon-value added production time per call.Measure & AnalyzeData Collection: Speed of recording data on all calls wasmeasured. The existing process sigma was 1.5Root Causes: Antiquated collection methods & the qty ofdetails recorded. Process Capability – AfterImprove & ControlScript used as part of the data backup process, now collects allthe critical fields automated, then e-mails details to both 7.0 Sigmacustomer and support staff.Results/BenefitsAfter the 3 month project, the customer saved US$15.6K, withnow zero labor hours applied in the collection of deploy details A savings of US$15.6K in 2002!

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