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Building and sustaining relationships
in retailing

 Kapil kumar
 MBA
Why do we need to build and sustain
relationships?
 Community building
 To win allies
 To give meaning and richness to our work and
lives
When do you build relationships?
You do it all the time.
But you can also…
 Establish relationships before you need them
 Establish relationships even in a crisis
An 11-step program (cont.):
7. Make connections
8. Overcome rejection fear
9. Be persistent
10. Invite people
11. Enjoy people
An 11-step program
1. Build relationships
2. Be friendly
3. Ask people questions
4. Tell about yourself
5. Go places and do things
6. Accept people
Building relationships among
different cultures
 Learn about the person's culture
 Put yourself in another person's culture
 Take a stand against the person's oppression
Building relationships with people who
hold positions of political power
 Don't get intimidated
 Listen to them and withhold judgment
Sustaining relationships
 Attention to people
 Communicate openly
 Appreciate each other
 Extend yourself
 Volunteer to do work
 Challenge each other
 Back each other up
When relationships get messy
 Take time to listen
 Put on the other's shoes
 Look at what is true
 Emotions does not equal reality
 Appreciate and respect
 Speak from your heart
 Don't give up principles
 Hang in there
You can disagree and still build
relationships with individuals who
belong to organizations that are
working against yours
Set up a dialogue group to listen
to your adversaries
Thank you

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building and sustaining relationships in retailing.ppt

  • 1. Building and sustaining relationships in retailing   Kapil kumar  MBA
  • 2. Why do we need to build and sustain relationships?  Community building  To win allies  To give meaning and richness to our work and lives
  • 3. When do you build relationships? You do it all the time.
  • 4. But you can also…  Establish relationships before you need them  Establish relationships even in a crisis
  • 5. An 11-step program (cont.): 7. Make connections 8. Overcome rejection fear 9. Be persistent 10. Invite people 11. Enjoy people
  • 6. An 11-step program 1. Build relationships 2. Be friendly 3. Ask people questions 4. Tell about yourself 5. Go places and do things 6. Accept people
  • 7. Building relationships among different cultures  Learn about the person's culture  Put yourself in another person's culture  Take a stand against the person's oppression
  • 8. Building relationships with people who hold positions of political power  Don't get intimidated  Listen to them and withhold judgment
  • 9. Sustaining relationships  Attention to people  Communicate openly  Appreciate each other  Extend yourself  Volunteer to do work  Challenge each other  Back each other up
  • 10. When relationships get messy  Take time to listen  Put on the other's shoes  Look at what is true  Emotions does not equal reality  Appreciate and respect  Speak from your heart  Don't give up principles  Hang in there
  • 11. You can disagree and still build relationships with individuals who belong to organizations that are working against yours
  • 12. Set up a dialogue group to listen to your adversaries