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1. 5/12/2015 Manage spam notifications with Exchange Online Protection ­ Office Blogs
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Manage spam notifications with Exchange
Online Protection
Shobhit Sahay (@shobhits) is a product marketing manager on the Exchange team.
Last March we released a shiny new version of the email filtering service formerly
known as Forefront Online Protection for Exchange (FOPE). This new service, called
Exchange Online Protection (EOP), provides spam and malware filtering in the cloud
for $1 per user per month. Exchange Online Protection is already included in
Exchange Online and for Office 365 for business customers.
We update the service frequently with new capabilities. In June we released the
ability to create custom spam and malware filter policies and apply them to specific
domains, groups, or users. This week we’re beginning to roll out a couple of key
additions: localized end-user spam notifications and the ability to configure the
frequency from 1 to 15 days. Customers will see these updates by the end of
October.
Spam notifications
Email filtering gateways do a great job of filtering out obvious spam, but a small
percentage (about 3%) of email comes through that is likely to be spam. Users don’t
want these messages in their inboxes, but they often like to review them to make
sure no good messages (false positives) are mixed in with the bad.
Exchange Online Protection provides two primary options for handling spam
detected by our content filters. Customers can have spam sent to the Junk Email
folder in Outlook and Outlook Web App or they can direct it into a web-based
quarantine.
Sending spam to the Junk Email folder is the typical choice for customers who run
Outlook and Exchange Server, because it’s the simplest approach for users to
understand. However, some customers have non-Exchange email systems that don’t

2. 5/12/2015 Manage spam notifications with Exchange Online Protection ­ Office Blogs
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support the Junk Email folder approach, or they just prefer the spam quarantine. For
example, many former Postini customers switching to Exchange Online Protection
used spam quarantine in the past, and they want to continue using that familiar
method.
Since it was launched, Exchange Online Protection has supported spam quarantine,
but the administrator was the only person who was able to release spam messages
from quarantine in the Exchange admin center. With today’s release you can
configure Exchange Online Protection to give users self-service management of
spam-quarantined messages. You can now receive regular notification emails with a
summary of your spam messages being held in quarantine.
You can receive a summary notification of your quarantined spam messages regularly
in your inbox.
If you find a legitimate email in the list of spam messages, you can simply click a link
and the email will be released from quarantine and delivered to your inbox.

3. 5/12/2015 Manage spam notifications with Exchange Online Protection ­ Office Blogs
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To read more about how to configure and use end-user spam notifications, see these
TechNet articles:
Enable End-User Spam Notifications via Content Filter Policies
Release a Quarantined Message and Optionally Report it as a False Positive
(End Users)
In addition to adding the ability for users to receive quarantined spam notifications,
we are also releasing two new enhancements for administrators:
The ability to adjust the frequency from 1 to 15 days, an extension of the
current configuration frequency of 3 to 15 days.
Support for spam notification text in additional languages beyond English.
You configure spam notifications in the Exchange admin center via the Protection
page, on the content filter tab. Just click Configure end-user spam notifications…

4. 5/12/2015 Manage spam notifications with Exchange Online Protection ­ Office Blogs
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Clicking Configure end-user spam notifications… in the Exchange admin center
allows you to enable/disable spam notifications for users, set the frequency from 1 to
15 days, and customize the notification language.
Ability to customize spam and malware policies by domain,
group, or user
While most customers maintain a single set of organization-wide filtering settings,
some have asked for the ability to configure customized spam and malware policies
for specific domains, groups, or individual users. Starting last June Exchange Online
Protection gives you this ability. For example, in the Exchange admin center, you can
create a custom malware filter policy for your customer service representatives that is
unique from the rest of the users in your organization, so that they can more likely
receive customer responses without those being falsely identified as spam.

5. 5/12/2015 Manage spam notifications with Exchange Online Protection ­ Office Blogs
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You can manage malware filters in the Exchange admin center on the Protection
page, via the malware filter tab.
The settings for malware filtering and content filtering can all be managed with per-
domain, per-group, or per-user granularity. You can learn more about these policies
in these TechNet articles:
Configure Anti-Malware Policies
Configure Content Filter Policies
Spam notifications and granular spam/malware policy management are available
today for customers who use Exchange Online Protection with their on-premises
mailboxes and for Office 365 for business customers. Localized spam notifications
and the ability to configure notification frequency from 1 to15 days are beginning to
roll out today and will be available within the next few months.

6. 5/12/2015 Manage spam notifications with Exchange Online Protection ­ Office Blogs
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More spam notification improvements are on their way, by the end of the first
quarter 2014 including:
Enabling admins to configure spam notifications independently from spam
detection policies.
More granular control for spam notification settings beyond the current
organization and domain scope.
Enabling users to access quarantined messages on demand through a web
portal.
Admin configuration for allowing users to submit spam examples.
We’re always looking for ways to make it easier for you to keep spam and malware
out of your mailboxes. Enjoy these new features, and keep the feedback coming!
–Shobhit Sahay (@shobhits)