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Ensemble Travel Group Extraordinary Events 2015
1. Bespoke FIT & Custom Groups to Spain
Titanium Tours
Your On-Location Specialist for Spain
2. Bespoke FIT & Custom Groups to Spain
Spain
So Diverse and Complex.
So Much to do!
3. Bespoke FIT & Custom Groups to Spain
At Titanium Tours
We Have 3 Goals
4. Bespoke FIT & Custom Groups to Spain
At Titanium Tours
We Have 3 Goals
1 . To Make You Look Like a Star
5. Bespoke FIT & Custom Groups to Spain
At Titanium Tours
We Have 3 Goals
2 . To Make Your Life Easier
6. Bespoke FIT & Custom Groups to Spain
At Titanium Tours
We Have 3 Goals
3 . To Have Lots of Fun Doing It
7. Bespoke FIT & Custom Groups to Spain
At Titanium Tours
We Have 3 Goals
1 . To Make You Look Like a Star
2 . To Make Your Life Easier
3 . To Have Lots of Fun Doing It
8. Bespoke FIT & Custom Groups to Spain
Goal #1: To Make You Look
Like a Star!
9. Bespoke FIT & Custom Groups to Spain
Goal #1: To Make You Look
Like a Star!
We only borrow your clients for a week
No Direct Sales
10. Bespoke FIT & Custom Groups to Spain
Goal #1: To Make You Look
Like a Star!
We only sell through Travel Agents because we
believe the combination of inside knowledge of the
traveler and the destination is the best recipe for
amazing experiences!
11. Bespoke FIT & Custom Groups to Spain
Goal #1: To Make You Look
Like a Star!
No Direct Sales means:
For us to look good we have to make you look
fantastic!
12. Bespoke FIT & Custom Groups to Spain
Goal #1: To Make You Look
Like a Star!
If Somebody ever tries to go around you...
Or if we ever get somebody direct..
We send them right back to you!
13. Bespoke FIT & Custom Groups to Spain
Goal #1: To Make You Look
Like a Star!
We hound our suppliers
14. Bespoke FIT & Custom Groups to Spain
Goal #1: To Make You Look
Like a Star!
And we own our mistakes… quickly
15. Bespoke FIT & Custom Groups to Spain
Goal #1:
To Make You
Look Like a
Star!
16. Bespoke FIT & Custom Groups to Spain
Goal #2: To Make Your Life
Easier!
17. Bespoke FIT & Custom Groups to Spain
Goal #2: To Make Your Life
Easier!
Research says the vacation experience starts with the
booking experience.
So it's our job to make this a pleasant experience!
18. Bespoke FIT & Custom Groups to Spain
Goal #2: To Make Your Life
Easier!
We can deal with all the wire $ transfers…
1 itinerary can become +10 wires
19. Bespoke FIT & Custom Groups to Spain
Goal #2: To Make Your Life
Easier!
Do you want to prepare all
the docs and find pictures
and descriptions?
20. Bespoke FIT & Custom Groups to Spain
Goal #2: To Make Your Life
Easier!
Besides the docs, let us do
the vouchers for you too!
21. Bespoke FIT & Custom Groups to Spain
Goal #2: To Make Your Life
Easier!
When you email or call you will get a human being.
Not an on-line form or automated reply.
22. Bespoke FIT & Custom Groups to Spain
Goal #2: To Make Your Life
Easier!
We have an office in the US you can call on ET.
23. Bespoke FIT & Custom Groups to Spain
Goal #2: To Make Your Life
Easier!
We know you need the itinerary fast
So we strive to give it to you in 24, 48 or 72 hours.
And if we can’t, we keep you posted.
24. Bespoke FIT & Custom Groups to Spain
Goal #2: To Make Your Life
Easier!
You will know from the beginning how long is going to
take us.
25. Bespoke FIT & Custom Groups to Spain
Goal #2: To Make Your Life
Easier!
You don't want to wait till your clients get back to find
out how it went!
We will send you quick daily updates while they are
with us.
26. Bespoke FIT & Custom Groups to Spain
Goal #2: To Make Your Life
Easier!
We can deal with credit card processing fees?
…at no-charge
We do it from the US in CAD / USD so no foreign
exchange fees
27. Bespoke FIT & Custom Groups to Spain
Goal #2: To Make Your Life
Easier!
We quote you Net in Canadian or US $
Forget currency exchange risks
And set your own gross prices
28. Bespoke FIT & Custom Groups to Spain
Goal #2: To Make Your Life
Easier!
We send you a check in US $ for your mark-up right
after the trip.
29. Bespoke FIT & Custom Groups to Spain
Goal #2:
To Make Your
Life Easier!
30. Bespoke FIT & Custom Groups to Spain
Goal #3: To Have Lots of Fun
Doing it.
31. Bespoke FIT & Custom Groups to Spain
Goal #3: To Have Lots of Fun
Doing it.
We love what we do!
We are constantly looking for new exciting,
one-of -a-kind experiences: such as.....
32. Bespoke FIT & Custom Groups to Spain
Goal #3: To Have Lots of Fun
Doing it.
…Swim with tunas off the
coast of Catalonia
33. Bespoke FIT & Custom Groups to Spain
Goal #3: To Have Lots of Fun
Doing it.
…or a cooking class with a
Michelin star chef
34. Bespoke FIT & Custom Groups to Spain
Goal #3: To Have Lots of Fun
Doing it.
…or perhaps make your
own wine.
35. Bespoke FIT & Custom Groups to Spain
Goal #3: To Have Lots of Fun
Doing it.
…or visit a Frank Gehry
designed winery + hotel +
Micheline Star restaurant
36. Bespoke FIT & Custom Groups to Spain
Goal #3: To Have Lots of Fun
Doing it.
…or get on a private jet
and let the owners show
you their winery, pig farm,
bulls and horses across
several locations in Spain.
37. Bespoke FIT & Custom Groups to Spain
Goal #3: To Have Lots of Fun
Doing it.
…we can also:
close the Alhambra for your most exclusive clients,
teach them how to dance flamenco or cook paella,
or take them on a night photography tour.
38. Bespoke FIT & Custom Groups to Spain
Goal #3: To Have Lots of Fun
Doing it.
“Well ma’am, just play the violin
then.”
–Antoni Gaudí
39. Bespoke FIT & Custom Groups to Spain
Goal #3: To Have Lots of Fun
Doing it.
Of course we do all the normal stuff any On-
Location does:
Private guided tours, hotels, restaurants,
transfers…
40. Bespoke FIT & Custom Groups to Spain
Goal #3: To Have Lots of Fun
Doing it.
And don't worry we are not going to turn you down if
all you need is a simple transfer.
41. Bespoke FIT & Custom Groups to Spain
Goal #3:
To Have Lots of
Fun Doing it.
42. Bespoke FIT & Custom Groups to Spain
This is why lots of Ensemble
member agencies love us
Our Goals:
1 . To Make You Look Like a Star
2 . To Make Your Life Easier
3 . To Have Lots of Fun Doing It
We have to make your clients think that you are absolutely awesome!
----- Meeting Notes (1/21/15 10:21) -----
The only way to deliver excellence is by demanding it from our suppliers and staying on top of them so they deliver
----- Meeting Notes (1/21/15 10:21) -----
Things happen some times no matter how much you try to avoid it.
If that happens we seek to: 1) Resolve on the spot, 2) compensate or 3) refund.
We strive to find resolution in 24hrs.
We have refunded taxi fares while clients were still traveling even though the docs said they were not included. Even without any taxi receipts.
----- Meeting Notes (1/21/15 10:21) -----
I'm working on being able to send checks in Canadian...
Toronto Native
----- Meeting Notes (1/21/15 10:21) -----
Great Toronto native!
Mrs Batlló when visiting the finished house said. Mr Gaudí you’d done great work but I have a large piano and it doesn’t fit in any of this rooms, what can we do?