2018 Behavourial Interviewing Part I + II by Joachim Ravoth
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1. BEHAVIOURAL INTERVIEWING: PART 1 • The Selection Process • Timeline • Roles • Interview Types • Preparation • STAR stories 2. BEHAVIOURAL INTERVIEWING: PART II • Rapport Building • Difficult & Inappropriate Questions • Good Questions to Ask • Reflection & Follow-Up • Managing References • Negotiating Job Offers Bonus: The top 10 tips for your salary negotiation
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2018 Behavourial Interviewing Part I + II by Joachim Ravoth
- 1. Behavioural Interviewing Part 1 + 11 2018 by
- 3. www.ravoth.com Agenda Part 1: The Selection Process Timeline Roles Interview Types Preparation STAR stories
- 8. www.ravoth.com Interview Roles Role of Interviewer Learn about the candidate Determine “fit” Sell the company Rank candidates Share your knowledge about the company Determine “fit” Sell yourself Get invited to a 2nd interview Role of Interviewee
- 10. www.ravoth.com Types of Interviews Telephone/Screening Interview Panel Interview Dining/Meal Interview Placement Agency Interview Online (Skyping, Video Conferencing)
- 13. 13 Full Preparation Emotional Mental Physical
- 14. 14 Visual How you look and act Vocal 55% 38% How you use your voice Verbal What you say 7%
- 15. www.ravoth.com Your Presentation Appearance Voice and speech Non-verbal
- 16. STAR Stories
- 17. www.ravoth.com Behavioural Interviewing Model Purpose Premise Method Past behaviour predicts future behaviour Interviewer wishes to seek an understanding of past experiences Interviewer collects examples, “STAR’s”, for each success factor
- 18. www.ravoth.com Competencies Skills, abilities and personality traits that identify successful employees against specific roles within an organization Visible Knowledge, skills and experience Hidden Attitudes, attributes, traits, self concept, personal style, motivation and values
- 19. www.ravoth.com Reflect on the following questions: What key competencies are highlighted in your accomplishments? What would people who know you well, say about your visible and hidden competencies? What are the few things you do well that demonstrate your transferable skills? Pick 3 key competencies that you can state with pride and conviction and discuss them with a partner
- 21. www.ravoth.com False STARs QUESTION: What is one of your strengths? I think I was pretty good at meeting my month end deadlines and reporting. I consistently met my month end deadlines and reporting and quickly handled any problems that could cause a possible delay. For example there was a time when….. 〤
- 22. www.ravoth.com Stay Away From… “I thought…” “I would…” “I probably would…” “Sometimes I…” “Usually I…” “Our team did…”
- 23. 23 STAR Samples Sample #1 Sample #2 Trigger Name: Tracking System Assoc. Directory Situation, Task, Problem Actions: Results: • Hard to find client information • Needed a system to manage client activity effectively • Created a computerized tracking system on FileMaker Pro that quickly enabled me to look up: 1) client conversations 2) mutual expectations • Efficient & productive meetings • AND colleagues heard about it and the system was implemented nationally, across the company • Year after year, lost money in production of Directory • Difficulty attracting good sales people • Hard to meet deadlines • Created 1st ever co-editor roles – partnered with the sales & production teams • Developed commission model based on individual sales – huge motivator • High energy, enthusiastic sales team • Turned a profit for the 1st time ever • Produced a directory that the association members loved
- 24. www.ravoth.com Practice 1 : Your STAR Stories Pick one STAR Story - 5 Minutes to takes notes Pick a Partner – Exchange Star Stories 3-5 minutes each Listen Carefully – Takes notes Share with the seminar participants
- 25. www.ravoth.com Rapport Building Difficult & Inappropriate Questions Good Questions to Ask Reflection & Follow-Up Managing References Negotiating Job Offers Agenda Part 11:
- 29. www.ravoth.com Difficult Questions What are some difficult questions you don’t want to trip you up? Why did you leave your last position? What is your ideal job? Where do you see yourself in 5 years? Tell me about something you had difficulty with in your last position. Describe a time when your work was criticized. What did you like the most and least about your last boss? Why should we hire you? You’re not the right candidate for the job…
- 31. www.ravoth.com Inappropriate Questions Are you married? Do you have/plan on having any children? What is your age? What is your religion? What’s the best way to deal with these?
- 32. Good Questions to Ask and When?
- 33. www.ravoth.com Questions to Ask FromYour Side Is this a new role or are you replacing someone? What would you like done differently by the next person who fills this position? What are the key priorities and challenges you see for a person in this role in the first six months? What keeps you up at night? What are your challenges? What are the competencies/qualities that are most important in this position? How would you define your managerial style? How would we work together? Tell me a bit about the corporate culture. May I meet members of the team I will be working with?
- 34. YQ* -Your Good Questions to Ask What are good questions to ask… 1. During the interview? 2. At the end of the interview? 1-2 mins. 2-3 mins. 30-45 mins. 5-10 mins. 1-2 mins. Open Ended Q’s Tell Me About Yourself Idle Chit Chat Close Next Step Follow-up Behavioural Interviewing (Specific Q’s) “STAR” YQ* = Your questions YQ* 2-3 mins. 10-15 mins. YQ* YQ* 1-2 mins. 2-3 mins. 30-45 mins. 5-10 mins. 1-2 mins. Open Ended Q’s Open Ended Q’s Tell Me About Yourself Tell Me About Yourself Idle Chit Chat Idle Chit Chat Close Next Step Follow-up Close Next Step Follow-up Behavioural Interviewing (Specific Q’s) “STAR” Behavioural Interviewing (Specific Q’s) “STAR” YQ* = Your questions YQ*YQ* 2-3 mins. 10-15 mins. YQ*YQ* YQ*YQ*
- 36. Preparing for Your Practice Interview You will all get asked a few “difficult” general questions. For example… 1. Why did you leave your job? 2. Tell me about yourself. 3. What is your greatest strength? 4. What do you consider an area of weakness? Provide the interviewer a couple behavioural questions to practice STAR stories.
- 37. www.ravoth.com 37 STAR Samples Sample #1 Sample #2 Trigger Name: Tracking System Assoc. Directory Situation, Task, Problem Actions: Results: • Hard to find client information • Needed a system to manage client activity effectively • Created a computerized tracking system on FileMaker Pro that quickly enabled me to look up: 1) client conversations 2) mutual expectations • Efficient & productive meetings • AND colleagues heard about it and the system was implemented nationally, across the company • Year after year, lost money in production of Directory • Difficulty attracting good sales people • Hard to meet deadlines • Created 1st ever co-editor roles – partnered with the sales & production teams • Developed commission model based on individual sales – huge motivator • High energy, enthusiastic sales team • Turned a profit for the 1st time ever • Produced a directory that the association members loved
- 39. www.ravoth.com 39 Post-Interview Reflection What questions should you ask yourself following an interview? What went well? What would I do differently next time? Is this opportunity something I want to pursue further? Do I get the sense they see me as a viable candidate? What information do I want to get in the next meeting in order to make a decision about this job? What information do I need to ensure I get across regarding my experience and competencies?
- 40. www.ravoth.com 40 Post-Interview Follow-Up What follow-up should you do? Thank you to interviewers Call to search/agency consultants Call to referrals Set a reminder for a date in the future to follow- up
- 41. www.ravoth.com Mock Interview – Practice 11 Interviewee: Provide interviewer with a quick background of the position you are interviewing for Give the interviewer additional questions they should ask you Interviewer: Ask a few general questions and then prepared behavioural interview questions Watch for STAR stories and probe if you aren’t getting the required information Observer: Evaluate and provide feedback Keep time: 10-15 minute interview and 5 minutes feedback
- 42. Preparing for Your Practice Interview You will all get asked a few “difficult” general questions. For example… 1. Why did you leave your job? 2. Tell me about yourself. 3. What is your greatest strength? 4. What do you consider an area of weakness? Provide the interviewer a couple behavioural questions to practice STAR stories.
- 44. www.ravoth.com 44 Strategic References Strategize your 3 references (include recent manager) Get their permission Provide them with… Your resume The job description A description of why you want the role and why you are a good fit
- 47. 47 BEST TIME We love you We must have you We like you You accepted! Who are you? TOO EARLY TOO LATE Negotiating the Offer You signed, too late
- 48. 48 Compensation Options Base Salary Benefits & Pension Vacation Professional Development Incentives Stock options Bonus Car Memberships Discounts Flexible hours
- 50. www.ravoth.com
- 51. www.ravoth.com Marketing Strategy | Branding | Social Media Marketing Facilitating Brand Success 416.356.8173 | jravoth@mac.com | www.ravoth.com linkedin/ravoth | twitter/ravoth | posekim/blogspot.ca
- 52. www.ravoth.com
Editor's Notes
- QUESTION: How long has it been since you last interviewed?
- QUESTIONS: Who is likely to interview you? What is important to consider about the differing interviewers?
- What kinds of business conversations are there? I.e. what types of interviews will you come across?
- SCENARIO: You’ve just received a call to interview for a position that you applied for through a friend. The interview is in 2 days – how can you prepare? ACTIVITY: Divide into three groups and tackle each
- A study out of UCLA was conducted to determine how much each of these three factors weighed in terms of people’s first impressions. What is your guess.
- Now we’re going to discuss the creation of your STAR stories to be used during behavioural interviews
- QUESTION: What type of interview questions could these two STAR stories be a good answer for? Tracking System: Tell me about a time when you…took initiative, solved a problem, increased customer satisfaction, improved a process Assoc. Directory: Tell me about a time when you…same as above plus…saved company money, increased revenue, exhibited creativity
- Today we’re delving more into the specifics of interviewing and practicing answering tough questions
- Brainstorm as a group Walk through how to deal with them
- Refer to page 31 in book
- QUESTION: What type of interview questions could these two STAR stories be a good answer for? Tracking System: Tell me about a time when you…took initiative, solved a problem, increased customer satisfaction, improved a process Assoc. Directory: Tell me about a time when you…same as above plus…saved company money, increased revenue, exhibited creativity