Overview of ISAS, an electronic billing system for personal care providers enrolled in Maryland Medicaid.

1. INTRODUCTION TO
IN-HOME SUPPORTS ASSURANCE SYSTEM
(ISAS)
JOHN WILSON
ISAS PROJECT MANAGER
WHITNEY MOYER
HEALTH POLICY ANALYST
AUGUST 20, 2013
8/21/2013ISAS
1

2. ISAS BACKGROUND
 What is the In-home Support Assurance System
(ISAS)
 Phone Based Billing System for in-home care providers
 Purpose of ISAS
 Simplify billing
 Monitor provision of services
 How does it work
 Provider calls ISAS
 Calls matched with provider, participant and plan of care
 Claims automatically generated
 All claims are processed on a weekly basis
2

3. RECORDING TIME (CLOCK IN AND OUT)
 Methods
 Client Landline or Cell Phone
 Provider Cell Phone
 Landline Phone: Information Needed
 Client Name
 Provider Number
 Cell Phone: Information Needed
 Client MA #
 Client Name
 OTP Device
 Provider Number
 Troubleshooting
 Redirect to Help Desk or Voice Mail 3

4. HOW ISAS WORKS
 Voice Recognition
 Providers uses same phrase
 Authenticate providers
 One Time Password (OTP) device
 Keychain sized device
 Randomly generated number
 Number changes every minute
 Numbers traced to a specific time
4

5. CLAIMS & REPORTS
 Claims
 Nightly Process
 Ability to View Claims
 Ability to Adjust Claims
 Reports
 Service-based reports
 Claim-based reports
5

6. HELP DESK
 Providers directed to Help Desk after three failed
clock in/out attempts
 Live operator hours:
 6 a.m. – 8 p.m., Monday-Friday
 Outside of live operator hours:
 Providers are prompted to leave necessary information
via voicemail
6

7. GETTING STARTED WITH ISAS
 Access training
 View webinar at www.ltsstraining.org (scroll to ISAS –
Service Provider)
OR
 Request ISAS training DVD by calling the Help Desk at
855-463-5877
7

8. GETTING STARTED WITH ISAS
(CONTINUED)
 Registration
 Agency Providers
 Call 855-463-5877 and register staff with Help Desk
 Setup voice prints by calling 855-463-4727
 Independent Providers
 Call 855-463-5877 and register with Help Desk
 Setup voice print by calling 855-463-4727
 Registration allows you to use ISAS and view billing claims
online and receive important billing information from
DHMH via email
8