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Benefits of Process Improvement


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The purpose of improving business processes (or BPI – business process improvement) is to meet customer expectations and business objectives in a more efficient manner.

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Benefits of Process Improvement

  2. 2. PAGE 2 In the modern business world, organisations of all sizes are faced with stiff competition. To remain relevant, these firms have to increase their efficiency to improve their bottom line. Many of these organisations are turning to business process improvement methods and approaches to accomplish this. Using a business process improvement approach can be as simple as defining an unclear process, or as complex as re-engineering an entire workflow. B e n e f i t s o f Process Improvement
  3. 3. PAGE 3 PRODUCTIVITY Business process im- provement can lead to the introduction of automation to various elements of the work- flow. Automation can help reduce bottle- necks and redundant steps, thus allowing employees to spend their time on more productive activities. AGILITY The need for change is a constant aspect of the business environment. These changes may be necessitated by vari- ous elements, including market demands and industry regulations. Im- plementing business pro- cess improvement helps to come up with flexible processes that can be easily customised to fit the firm’s needs. CUSTOMER-CENTRIC BUSINESS When operations are more efficient and there’s increased pro- ductivity, employees can focus their energies on the customer. There will be an increased capacity to come up with solu- tions faster and respond quickly to customer que- ries, both activities that help improve customer satisfaction. Whatever the method adopted, there are many benefits to be gained, including:
  4. 4. To learn more about this topic, visit the blog of John Hiscocks. John Hiscocks, lead architects working for Hill International today