The purpose of improving business processes (or BPI – business process improvement) is to meet customer expectations and business objectives in a more efficient manner.

1. PROCESS IMPROVEMENT
KEY SKILLS
JOHN HISCOCKS

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In the modern business world, organisations of all sizes
are faced with stiff competition. To remain relevant,
these firms have to increase their efficiency to improve
their bottom line. Many of these organisations are
turning to business process improvement methods and
approaches to accomplish this.
Using a business process improvement approach can be
as simple as defining an unclear process, or as complex as
re-engineering an entire workflow.
B e n e f i t s o f
Process Improvement

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PRODUCTIVITY
Business process im-
provement can lead
to the introduction of
automation to various
elements of the work-
flow. Automation can
help reduce bottle-
necks and redundant
steps, thus allowing
employees to spend
their time on more
productive activities.
AGILITY
The need for change is
a constant aspect of the
business environment.
These changes may be
necessitated by vari-
ous elements, including
market demands and
industry regulations. Im-
plementing business pro-
cess improvement helps
to come up with flexible
processes that can be
easily customised to fit
the firm’s needs.
CUSTOMER-CENTRIC
BUSINESS
When operations are
more efficient and
there’s increased pro-
ductivity, employees can
focus their energies on
the customer. There will
be an increased capacity
to come up with solu-
tions faster and respond
quickly to customer que-
ries, both activities that
help improve customer
satisfaction.
Whatever the method adopted, there are
many benefits to be gained, including:

4. To learn more
about this
topic, visit the
blog of John
Hiscocks.
John Hiscocks,
lead architects
working for Hill
International today