1. Property management companies, owners and
managers have to contend with a host of daily
processes and services while ensuring tenant
satisfaction. In today’s Internet-hungry world,
property managers are being saddled with
delivering and managing high-speed Internet
services – a difficult task for some and nearly
impossible for others. The number of factors
involved in keeping bandwidth delivery ahead
of the curve while ensuring high quality of
service (QoS) and tenant satisfaction makes
the risk vs. reward decision difficult enough –
never mind delivering income and profitability
from a property’s network.
At conferences and business meetings
with property owners, managers and REIT
executives, I hear what appears to be the same
symptoms of many expensive, failing Internet
deployments. People report rising bandwidth
costs and customer complaints at MDU,
student housing, senior living and commercial
properties due to increased video and audio
streaming, uncontrolled data consumption
across multiple mobile devices and the Internet
of Things explosion. Meanwhile, “bandwidth
hogs,” which remain unleashed, continue to
dilute service levels for the majority of tenants
and business operations, which greatly reduces
overall customer satisfaction.
These and other factors often force property
owners or managers to purchase additional
expensive bandwidth – which, at best, is a
short-term solution. This momentary solution
is destined to become diluted quickly because
of the “first-come, first-served” nature of an
unmanaged network.
Once the unmanaged network is properly
installed, managed and optimized, the QoS
problem, or lack of QoS problem, is resolved
– property owners and managers can contain
network operating costs, generate increased
net operating income (NOI) , and, most
important, increase tenant satisfaction and
retention.
Property managers should consider six steps
in upgrading, retrofitting or installing cost-
efficient, profitable, high-speed Internet
systems for their properties.
1. CHOOSE THE RIGHT PARTNER
Don’t attempt to take on this task alone. It
can’t be solved with a single cable or Internet
service provider delivering bulk bandwidth to
your property. Choosing the right partner is key
to success. Your partner should know where
all the pitfalls are in a typical network and how
to provide a system tailored to your specific
needs: to manage, monitor, maintain and
monetize your bandwidth services from end-
to-end. A network solutions partnership should
provide everything from property assessment,
connectivity vendor contract review services,
design, equipment selection, installation,
IT management, maintenance, ongoing
customized on-site marketing, management
and customer surveys and documentation
services, 24/7 monitoring, support and future
procurement provisioning. The primary focus
of a one-stop network solutions partner who
provides Internet and TV services to industries
such as student housing, multifamily, senior
housing, hospitality and others should be to
increase NOI, tenant satisfaction and retention.
Six Things Property Managers
Should Know About Increasing
Net Operating Income With
High-Speed Internet & TV
Break-Through to Network Profitability and
High QoS in the Untamed World of High-Priced,
Uncontrolled Bandwidth Consumption
ADVERTORIAL
By Joanne Luger,
Vice President, Sales
Mesh Networks
Please visit Joanne at
booth 706 during the
Broadband Summit.
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©2016 Mesh Networks, LLC All Rights Reserved
855.855.MESH
www.themeshnetworks.com

2. 2. SELECT THE PROPER WIRED AND
WIRELESS PLATFORM
Think of your platform as the foundation
of your network, tailored to your unique
requirements. The right partner should guide
you in your selection of the proper wired and
wireless platform, based on your property
needs and budget, and, after installation,
provide exceptional wireless coverage with
the best Wi-Fi design, coverage optimization
and certification.
3. BOOST RESIDENTIAL SATISFACTION
WITH BANDWIDTH AND NETWORK
MANAGEMENT
Bandwidth management and optimization
is the critical component that enables you to
provide the most bandwidth to each tenant
while eliminating bandwidth hogs. A top-
notch bandwidth management solution
delivers a fully managed Internet service. What
does that mean for you? It means there is no
first-come, first-served abuse, and everyone
gets the same QoS, according to the selected
plan. No one super Internet user can hog the
Internet on your network. No one user can
hog the neighbors’ share. The right bandwidth
management solution increases tenant
satisfaction and saves you money, therefore
increasing NOI.
4. MAXIMIZE ANCILLARY REVENUE
Select a partner that makes you aware of
and helps you identify new revenue stream
opportunities that can make your network
deployment profitable. Your partner should
provide options to choose Internet provisioning
via your existing provider or take advantage
of possible preferred pricing with its provider
partners. A credible network solutions partner
encourages you to select the provider that
saves you the most money while guiding you
through the process.
5. ESTABLISH ENTERPRISE GRADE 24/7
MONITORING & SUPPORT
The right partnership should remove the
burden of network monitoring and support
by providing enterprise grade, 24/7 network
monitoring and help desk support. This
ensures issue resolution in the fastest manner
possible and reduces the likelihood of
unplanned costs and frustrations associated
with an outage. 24/7 network monitoring and
support fosters peace of mind for both tenants
and office staff and enables office staff to
concentrate on tenant satisfaction, not IT.
6. FUTURE PROOF WITHOUT BREAKING
THE BANK
Your network deployment, retrofit or upgrade
should be scalable to extend the value of
your investment well into the future. Your
partner should always help you maximize your
investment by provisioning infrastructure that
meets specifications for today yet is scalable
for tomorrow’s growth.
PREPARE FOR CHANGE – A CONSTANT IN
WIRED & WIRELESS NETWORKS
Key market factors and network
configurations, whether wired or wireless, are
constantly in a state of flux. The bandwidth
demands of your tenants or commercial
clients, whether in MDUs, student housing,
senior living, REITs or commercial facilities,
continue to diversify and place more and
more of a burden on your property’s network.
You can rein in, fully manage and optimize
your network, and transform your network
investment into a profit center.
Our customers have realized the benefits of
a comprehensive, “end-to-end” network
solution for their properties – a solution that
is scalable, flexible and responsive to meet
and exceed the changing demands of tenants
while generating revenue and profitability. To
learn more, contact Ms. Chris Force, Mesh
Networks’ business development manager, at
281-972-7185. Both Chris and I would like to
learn more about your network requirements
and objectives and further explain how the
Mesh Networks’ End2End™ Network and
Bandwidth Management and Optimization
Solutions can support your immediate and
long-term high-speed Internet deployments.
©2016 Mesh Networks, LLC All Rights Reserved
855.855.MESH
www.themeshnetworks.com
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