By utilizing the potential of the call center agents to the fullest, results get better in the overall productivity of a call center. Here are 3 ways that can influence productivity in a call center.

1. 3 EASY WAYS TO IMPROVE
INBOUND CALL CENTER
PRODUCTIVITY
A SlideShare Presentation by Call Center Hosting

2. 01
A customer’s biggest frustration with the
inbound call center is when they are left on
hold by an agent. More than 50% of the
customers say providing exact wait times is
better than being put on hold.
By utilizing the potential of the call center
agents to the fullest, results get better in the
overall productivity of a call center.
Here are 3 ways that can influence
productivity in a call center

3. 02
1. Understanding Your Agents In
A Better Way
It’s very important to keep the surrounding for
your agents harmonious and hassle-free. This
will result in a better attitude of the agents
while interacting with the customers and this
shoots up the productivity.
Sometimes work pressure can squeeze out the
productivity as well as the creativity in the
individual agent. And there is a high possibility
that the agents may miss out on some
information. In this scenario, an automatic
dialer can help in keeping the pressure off the
agents resulting in a much better productivity.

4. 03
2. Get The Right Dialer &
Routing
With the modern call center solution such as
call routing, inbound calling services becomes
smooth.
Routing the calls according to your customer
needs through an interactive voice response or
automatic call distribution, does the best use
of agent availability.

5. 04
3. Monitor Calls
Call monitoring and analyzing are essential
parts of improving communication between
a client and a customer.
Having a call monitoring software helps the
agents to understand the loopholes in the
agent response and gives a solution in
improving the customer experience that
leads to increase in the satisfaction level
of the customers. So, productivity is all
about bringing in changes for a better
scenario.

6. ABOUT US
CloudSpace Technologies is a leading and
globally recognized provider of call center
hosting solutions.
We Offer a complete software-based call
center setup for the startups, SMBs, and
enterprise which includes predictive dialer,
auto dialer and inbound and outbound call
center.
For more information, visit:
www.callcenterhosting.in or call at
1-800-346-4974
05

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8. 07
REFERENCES
6 Strategies To Drive Productivity In A Call Center
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