1. Jessica Lynn Pond
2463 Palmer Ln, Unit B
Joint Base Lewis McChord, WA 98433
(360) 960-0340
Biomedical Equipment Technician with electrical, mechanical and customer service experience
desiring a field service position as a Biomedical Equipment Technician or Field Service Engineer
that will benefit from my experience and skills.
Employment Experience:
May 2014 – Present
68A10 – Biomedical Equipment Technician, United States Army, Fort Lewis, WA
- Perform preventative maintenance checks on scheduled biomedical equipment
- Calibrate and verify proper calibration of biomedical equipment that has been
serviced and or repaired
- Troubleshooting and maintenance of electronic equipment
- Repair and maintenance of biomedical equipment in a field unit setting
- Maintaining accountability of biomedical equipment received in shop from the
customer until the time the biomedical equipment is completed and released back
to the customer.
- Performing annual maintenance on biomedical equipment both supervised and
unsupervised
- Electrical and Mechanical troubleshooting
- Effectively communicate with biomedical equipment manufacturers and vendors for
technical service and troubleshooting advice
- Effectively communicate with biomedical equipment manufacturers and vendors to
request formal written price quotes for replacement parts and accessories
- Successfully trained peers in preventative maintenance procedures I learned from
USAMMA California
- Troubleshoot using various test equipment and calibration equipment and
schematics of new and used equipment
- Competently utilized manufacturers literature for proper preventative maintenance
procedures and servicing
- Successfully acquired manufacturers literature for the shop’s in house
manufacturers literature reference library
- Interacted with manufacturers to learn new troubleshooting techniques
- Exhibited strong technical knowledge that was sought by peers
- Displayed a strong desire to learn about unfamiliar biomedical equipment and
troubleshooting techniques from all sources
- Very attentive to detail while working efficiently to meet set deadlines
- Able to maintain control and composure in stressful situations

2. - Implemented a new filing systemfor the shop’s in house manufacturers literature
reference library
- Responsible for scheduling all appointments with the customers for drop off and
pick up of biomedical equipment in shop while assigned to the unit’s rear
detachment medical maintenance team
- Hands on experience with troubleshooting, repairing and performing preventative
maintenance on: Patient Hypo/Hyperthermia Blanket Warming System, Defibrillator,
Suction Apparatus, Infusion Pump, Blood/Fluid Warmer, Chemistry Analyzer, Dental
Compressor, Dental Chair System, Centrifuge, Steam Sterilizer, Dry Heat Incubator,
Electrosurgical Unit, Anesthesia, Volume/Pressure Ventilator, Portable Ventilator,
Field Surgical Sink, Field Refrigerator/Freezer, Patient Thermometer, Pulse Oximeter,
Lens Measuring Device, Edging Machine, Lens Tinter and Compressor.
- Experience working with Test Equipment such as: Electrical Safety Analyzer, Digital
Multimeter, Oscilloscope, Tachometer, Gas Flow Analyzer, Cardiac Patient Simulator,
Patient Lung Simulator, Digital Thermometer, Non-invasive Blood Pressure Analyzer,
Defibrillator Analyzer and Pulse Oximeter Tester.
April 2011 – August 2012
Commercial Lines Account Manager – JSB Insurance Agency, San Antonio, TX
- Process any changes/corrections needed to an insurance policy
- Process the renewal issuance of insurance policies
- Gather information from the customer and provide to the insurance company for
quotations from several insurance companies
- Kept an accurate record of the current status of the Insurance Agency’s Book of
Business (current customers to include policies and premiums)
- Interacted daily with customers and Insurance companies by means of phone, email,
mail or in person
July 2007 - December 2010
Commercial Lines CSR, GBMB Insurance Agency, San Antonio, TX
- Responsible for maintaining a book of business to include small contractors to small
business owners
- Process endorsements, renewal policies and new policies
- Issue Certificates of Insurance and verify insured’s coverage meets the requirements
of the contracts signed
- Provide quotes and market new business for small contractors
- Acquired the ACSR (Accredited Customer Service Representative) designation in July
2010
- Answered the main office phones during lunch hours as well as when the
receptionist was out of the office

3. February 2005 – March 2007
Personal and Commercial Lines CSR – JSB Insurance Agency, San Antonio, TX
- Acquired a General Lines Property and Casualty Insurance License in the state of
Texas
- Serviced and processed personal lines accounts to include communicating with the
customer, Insurance Producer (Salesman) and Insurance Company
- Provide quotations for new and current customers
- Invoice premiums, process claims and endorsement request for customers
- Assist with servicing commercial accounts by providing Certificates of Insurance and
evidence of Property forms
- Process incoming and outgoing mail, ensuring main server backs up successfully
every night, answer office phones, filing and assisting with the maintenance of office
machines
June 2004 – February 2005
Sales Associate – PetsMart, San Antonio, TX
- Stock shelves with merchandise
- Answer questions from customers that pertain to the department assigned to
- Assist customers with selecting the appropriate animal to fit their needs and wants
- Maintain store animals habitats
- Responsible for learning facts about all of the animals to ensure I provided proper
recommendations and accurate information to the customers
Education:
- Judson Senior High School – Converse, TX, graduated May 2001
- Texas General Lines Property and Casualty Insurance License – San Antonio, TX,
completed May 2005
- Accredited Customer Service Representative Designation – San Antonio TX,
completed July 2010
- United States Army Basic Combat Training – Fort Leonardwood, MO, completed Mar
2013
- DOD Biomedical Equipment Maintenance Technician Training Program – Fort Sam
Houston, TX, completed May 2014
- Sierra Army Depot - MMRP Medical Maintenance Augmentation – Temporary Duty
Assignment in Herlong, CA, completed May 2015
References available upon request