Performance Analysis August 2008 (Q3)

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Performance Analysis on QA Scores and Top Drivers

Technology Business

Quality Performance Analysis August 2008 (Q3)

3 rd Quarter Performance Update From June 2008 we have managed to increase our quality scores with an uptrend of 1.67%. There were a total of 64 evaluations completed for the team. To identify the top drivers we have based our analysis on August's performance after performing such analysis we have addressed the opportunities with our reps.

3 rd Quarter Performance Update

3 rd Quarter Performance Update

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Performance Analysis August 2008 (Q3)

1. Quality Performance Analysis August 2008 (Q3)

2. 3 rd Quarter Performance Update From June 2008 we have managed to increase our quality scores with an uptrend of 1.67%. There were a total of 64 evaluations completed for the team. To identify the top drivers we have based our analysis on August's performance after performing such analysis we have addressed the opportunities with our reps.

3. 3 rd Quarter Performance Update

4. 3 rd Quarter Performance Update

5.

6.