How technology can help you manage your global service supply chain operations more effectively including customer returns and replacements, service parts planning and replenishment, bulk returns, new buys and repairs. Know more, please visit: http://www.jadeglobal.com/

1. Reinvent the way
you manage your
Service Supply Chain

2. 3 Global
Delivery Centers
Over 300+
Employees
Worldwide
6 Offices
Worldwide
100+
Clients
Served
Worldwide
11 years
Of Enterprise
Applications
Development,
Deployment &
Outsourcing
Expertise
Enterprise IT
Services Provider
Strategic
Partnerships
Pune
NOIDA
LOS ANGELES
HEADQUARTERS
(San Jose, CA)
ORANGE COUNTY
SAN DIEGO
About Jade Global

3. Agenda
Overview
Turing Potential into Profit
Challenges
5 Ways to improve your Service Supply Chain

4. The Service Supply Chain
Service Supply chain management is all about
providing the right product in the right quantity to the
right place and the right time.
Seems simple, but can get complicated…quickly.
Watch the Video

5. The Service Supply Chain – An Overview
Contract Manufacturer Repair Vendor
Hub
Depot Depot
Customer Customer
Defective
Returns
Defective
Returns
Replacements Replacements

6. Agenda
Overview
Turing Potential into Profit
Challenges
5 Ways to improve your Service Supply Chain
Watch the Video

7. Turning Potential into Profit
• Many Organizations now have realized the profit potential
buried in their service business
• After-sales support provides a low-risk, long-term revenue
stream, particularly when customers own products for
extended periods of time
• Improving service quality increases customer satisfaction,
which, in turn, increases new product sales
• As products become commoditized, new products develop
shrinking margins and become harder to sell, so opportunities
to drive profit through enhanced service offerings increase
• The big challenge, however, is transforming that potential into
profit

8. Agenda
Overview
Turing Potential into Profit
Challenges
5 Ways to improve your Service Supply Chain
Watch the Video

9. Challenges
• Lack of resources focused on services
• Complex and Global Nature Of Service Operations
• Companies now have a variety of service offerings,
ranging from guaranteed damaged parts exchange,
to two-hour response commitments for replacing
failed units
• Lack of Information Technology support
• Though many companies invest in enterprise
resource planning and supply chain management
software, these ERP and standard supply chain
software programs often fall short of meeting
service organizations' needs
• Lack of a holistic view of service operations

10. Agenda
Overview
Turing Potential into Profit
Challenges
5 Ways to improve your Service Supply Chain
Watch the Video

11. 6 Ways to improve your Service Supply Chain
• Increase Parts Availability and Reduce Inventory Carrying
Costs
• Automate and expedite order fulfillment process
• Increase operational efficiency and reach by utilizing 3PLs,
Field Service Providers
• Increase B2B connectivity/ visibility into supplier-side
processes with suppliers, 3PLS and other trading partners
• Implement Technology Solutions for easier monitoring of
end-to-end Service Supply Chain
• Provide your customers with tracking capabilities by
implementing Mobile Technologies

12. Jade Global’s Service Management Suite

13. Service Delivery Process Overview
Create RMA
Order
Communicate
to 3PL
RMA Status
Communicate
to CM
Logistics
Planning
Return,
Replacement
and Repair
Customer
Support Site Call
Center
3rd Party Logistics Repair Vendor
Shipping
Shipping
Procure and
Network
Replenishment
Communicate
to Repair
Vendor
Shipping
Manual
Manual Manual
Manual
Manual
Manual
Manual
Manual
Replacement
Unit Shipment

14. Summary of challenges
Missed
Customer SLAs
Inventory
inaccuracies
Higher repair
& transaction
costs!
Manual and
redundant
processes!
Warranty
support
losses!
Disparate
systems!

15. Service Delivery Process Overview
Replacement
Unit Shipment
Manual
Manual
RMA StatusCreate RMA
Order
Communicate
to 3PL
Communicate
to 3PL
Logistics
Planning
Repair and
Return
Customer
Support Site
Call Center
3rd Party Logistics Contract Manufacturer Repair Vendor
Shipping Shipping
New Buy and
Replenishment
Communicate
to Repair
Vendor
Shipping
Manual
Manual
Manual
Manual
Manual
Manual

16. RMA Portal
Warranty
Automation
B2B
Integration
EMS/
Exception
Mgmt Solution
Alternate Parts
Planning
Integration
Repair
Automation
Escalation
Management
Solution Components Recap
16

17. On-Demand WebinarUpcoming Webinar Contact Us

18. Thank You