Before choosing a tour operator software, there are a few things that can help you make the decision. Check out iTravel Software videos: http://www.youtube.com/channel/UCzc88WtJjo6CdxGUo1TiTPA Feel free to contact us: itravel@lemax.net / +385 (0) 1 631 42 21

1. #11 questions you
should ask your tour
operator software
vendor

2. !
Before choosing a tour operator software, there are a
few things that can help you make the decision.

3. Problem:
Spending large sum of money on travel software that
doesn’t fit your needs, and you realize it later.

4. Here are questions you should ask your potential
travel software vendor!

5. #1
How long have you been developing
the software solution?

6. Companies that have been developing a
tour operator software for many years have
a solution that is consistent and trusted
by many others.

7. MOST IMPORTANT:
Young companies often don’t have enough
knowledge in the travel business!

8. #2
How many references do you have?

9. The number of customers is
also an indicator if the vendor
is serious about doing
business.

10. #3
When was the last upgrade released?

11. It’s important that
the software follows
and covers your new
business changes.

12. NOTE!
You should be notified about the changes,
so ask your vendor if they provide some
manuals, notifications, announcements or
something similar.

13. #4
Where is the product heading? What
are your plans for the upcoming year?

14. Every tour operator
software company should
have a “product
roadmap”.

15. Advice:
If a vendor doesn’t have a product road
map, he doesn’t know where the whole
thing is going, what it needs to fulfill, when
to deliver etc.

16. #5
Do you have a project manager responsible
for implementing the software?

17. A project manager is needed as a bridge
between you and the tech support team!

18. Without the implementation team:
a) you won’t be informed of any changes that
are affecting your company

19. b) the progress of the trainings and integrations
will be slow...

20. #6
What do the trainings look like and are
they personalized or generic?

21. The most important goal of trainings is to
map your business processes to the
software.

22. If the vendor provides
an individual approach,
it means he understands
that your travel
business is unique!

23. #7
Do you have a help center available for
all of our questions?

24. You will have a
lot of questions
and doubts, so
assistance to
software users is
crucial.

25. #8
Are manuals and documentation available
for the software?

26. It’s important that you
know all features and
upgrades.
Every new functionality,
option or logic should be
explained!

27. #9
Will I be able to integrate my existing
system with yours?

28. It would be great to
integrate e.g. your
accounting software
with your tour
operator software.
This way, you save
your time and have
everything
centralized!

29. #10
What advantages do you have that set
you apart from other travel software
vendors?

30. Every tour operator software on the market has
something that makes it unique, but the
important thing is – what is important for you?

31. So ask for benefits and see what will add the
most value for you!

32. #11
Is your software available for
customizations?

33. It is worth the effort to find
someone who will make your
reports or documents consistent
to your brand image!

34. YES, we do create, advise, educate, train, provide and
implement integrated comprehensive business solutions
based on information technologies!

35. Know more about us!
Blog article „11 questions you should ask your tour operator software vendor”:
http://blog.itravelsoftware.com/2014/04/11-questions-you-should-ask-your-tour-operator-
software-vendor/
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Visit how iTravel Software can help you implement your travel software change:
http://www.itravelsoftware.com/en/tour-operator-software.aspx
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