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Six Key Themes for November 2017 Changes to KLOEs
- 1. Six Key Themes for the November 2017 Changes to the KLOEs What care homes need to know.
- 2. KLOE -What’s New for 2017 A standardised approach moving from 12 to 3 assessment frameworks and aligning them across Adult Social Care and Healthcare. A consistent approach to defining and measuring quality and to collecting information. Clarity and consistency about how we assess the quality of care across different types of services. KLOE 2014 KLOE 2017 Phase out multiple frameworks Standardise Healthcare
- 3. KLOE -What’s New for 2017 “Safety continues to be our biggest concern across all sectors, often influenced by the quality of leadership.” Looking for Providers to demonstrate: o How they are improving against the KLOE framework o How they are improving the quality of care and life experience for their residents Six key themes have been identified…
- 4. The New KLOEs include 6 themes that the CQC have deemed necessary to improve on: 1. System leadership, integration & information sharing 2. Information governance and data security 3. Technology : For efficiency, accessibility & more person-centred care 4. Medicine safety and management 5. End of life care: Delivering good quality care at the end of life 6. Personalisation, social action and the use of volunteers 6 Key Themes of the New KLOEs
- 5. How to Implement the Key Changes Business & Culture Transformation o Am I ready? Technology o How can IT systems solve my problems? Data: - Evidence, improvement, innovation Where do I start? Quality vs Compliance Is compliance enough on its own, how do I go the extra mile?
- 6. Culture & Change Are you ready for business transformation? What should I expect from my staff? Opportunity to look at things differently. Technology is the enabler Strategy Operational Improvement Technology Programme Management
- 7. Culture & Change – Where Do I start? Understand where you are! Understand where you want to go! Lead by example but involve all stakeholders. Communicate, Communicate, Communicate! Did you get there?
- 8. The use of technology Automation of compliance tasks Automation of audit Capturing information at the point of care Only add information once Accuracy & availability of information Inclusion of relatives, residents, HCPs and staff
- 9. What has changed? Mobile technology Familiarity with technology (96% Carers have a mobile phone) Cost of hardware & infrastructure Ease of integration People want more information! Regulatory changes!
- 10. How & What’s available in the market? Software is not just for Christmas! Research tech suppliers and their websites Partnership with tech company of choice – its a journey Infrastructure & Hardware audit – what do you need? Prioritise solutions with your own technology roadmap E-MAR E-Care Planning E-Learning LMS Business Intelligence
- 11. The use of data Continual Improvement Benchmarking Alerting by exception Data driven change
- 12. The use of data – Where to start? Benchmark current performance Define required electronic baseline Data data everywhere – designate a data champion Use compliance as a springboard to outstanding Now you have it, use it!
- 13. Quality Management System Framework E-MAR E-Care Planning E-Learning E-Surveys Operational Data Compliance Baseline Business Intelligence Quality Improvement CQC Outstanding
- 14. How do we achieve outstanding? Leadership Innovation Culture Transparency Continual Improvement Resident at the centre of everything you do
- 15. Conclusions There is no magic wand!! Technology is here to stay and can help Business transformation is essential to guarantee success Pro-active use of information to improve Compliance is just the start, efficiencies around technology can help you go the extra mile.
- 16. If you would like an iCareHealth expert to talk to your organisation about the new KLOE changes, then feel free to contact us on the details below. Carl Drinkwater 01440 766 400 solutions@icarehealth.co.uk Thank You…
Editor's Notes
- Safety as a result of non-compliance
- Safety as a result of non-compliance Safety – Key themes identified Leadership – Clear link between leadership, culture & the delivery of safe high quality care
- Key measure that all need technology to implement Homes and services often inconsistent even within the same provider!!! Information difficult to obtain and use effectively IG & Security to come with the new GDPR regulation in 2018 End of Life Care – Deliver exemplar care and evidence Ensure the resident stays at the centre of what you do and involve others to provide 360 input and view
- Three Pillars to success: - Change/People – Technology – Data
- Many businesses fail due to not understanding their capacity for change. Introducing too much can affect effectiveness of changes The staff are key in delivering/adopting this change. It is key they are included and have a chance to shape the change The staff will require additional investment in training/backfill and ongoing support. Change is difficult This provides an opportunity to look at how you work and challenge the status quo. You should never stand still
- Surveys and benchmarking – key activities to start any change programme Define strategy and success criteria Fail to plan = plan to fail Celebrate success – keep staff involved Make sure you commit and lead by example. Change is difficult and without full leadership backing this will falter Communicate well and with frequency
- Over 80% of a Home manager’s time is spent on audit/reporting processes The majority of reporting is about audit “Has this been done?” Train tickets analogy “Would they report on that?”
- Take your time to choose the appropriate software partner. Will they still be around in 12 months? What is their product road map? The cheapest solution often comes with associated risks. Don’t base your choice just on hardware and flashy sales presentations. Make reference site visits. Hardware is just an enabler and can be expensive Look at the full deal. What support do you get OOH. Software should fit in with your business. Software should be flexible and robust
- Data is used to great effect in all other sectors but in Social Care we use it to find out what happened or have we done something Data affords us the opportunity to improve how we perform and evidence with ease Data driven alerts Use data to change working practices. Benchmark, monitor, change cycle
- Important you understand where you have started from. Use this as a staring point for defining the electronic baseline you want. Things will appear worse at first. More data, things you didn’t know about etc. Don’t get caught up with attempting to using too much data at first. Prioritise, target and monitor. Systems should guarantee you compliance if monitored properly. This will involve a change to individual roles. Compliance is just the starting point. It is what we should do as a minimum Take this data to improve practices, changes assessments, evidence and publish outcomes
- Take your time to choose the appropriate software partner. Will they still be around in 12 months? What is their product road map? The cheapest solution often comes with associated risks. Don’t base your choice just on hardware and flashy sales presentations. Make reference site visits. Hardware is just an enabler and can be expensive Look at the full deal. What support do you get OOH. Software should fit in with your business. Software should be flexible and robust
- Everything needs to be owned the organisation. Lead by example and commit and deliver Think differently. Measure against the industry. Try things. The people in your organisation will adopt and deliver the change. Involve, encourage and empower Data is available for all to see. Use this when you have done well to advertise your service, evidence management plans and improvement when you haven’t. Never be satisfied with where you are. Global companies never stand still (Apple and phones) (tesco and Aldi) The reason why you do all of this is not for the regulator, but for the person who you are caring for!