We provide integrated digital channels for the insurance market using chatbots and digital assistants to improve customer service, operations, and cross-selling opportunities. Our solution aims to create a frictionless customer experience for common needs like notifications and policy services as well as more complex processes like claims. The platform includes an automated core that connects front-end digital channels to back-end operations and portfolio management. This allows for lead generation, automated notifications, and sales opportunities identified through customer interactions.
Moment Of People - Insurer transformation Award 2022
1. We retain the portfolio of the insurance market,
solving customer and business needs through inter-connected
simplified solutions focused on people
2. How was the last
time you connect to
your insurance
provider?
3. +25%
20%
+50U$D
insurance #keyword
CPC cost
have digital channels
to serve its portfolio
Insurance
churn
LATAM INSURANCE distribution is TRANSFORMING from SALES-agent TO 360º advisor
https://www.wordstream.com/articles/most-expensive-keywords
https://iireporter.com/
Insurance
Market
https://www.capgemini.com/
(sales + aftersales)
4. 470Bn
45 - 65 %
insurance
CHURN
annual
FRAUD
https://www.revistaestrategas.com.ar
callminer-churn-index-insurance-us.pdf
most of the insurance
market (+75%) is
controlled by
intermediaries competing
in a RED OCEAN
5. We provide integrated
digital channels
for insurance market
using ChatBots and eBots
to elevate customer-service
profit and inner operations
6. FRICTIONLESS CX EXPERIENCE
(front.MoP)
resolution of simple needs
(notifications, policyservice)
resolution of process complex needs
(Claims, inspections, cancellations, other documents & forms)
Neo-Assistant
Neo-Attention
AUTOMATED & UNIFIED CORE
(back.MoP)
Operations
Portfolio MGMT
inter-connected and integrable solution
(BPM, RPA connected to process and customer service)
lead management, cross/up-selling
(automated notifications & alerts, based integrated to Operations)
integrated to
7. Business Model
SaaS SETUP
SLA + Licence
Commercial Fee
Initial settings and starting of engines
Monthly revenue for maintenance + transactional
5% for business opportunities converted through our solutions
Setting of multiple white label
front-solutions linked to back-
core
Kick-Off
Ongoing
Cross/Up-Sales
Iterated Upgrades
Transactional Cost-per-use
Commercial opportunities
Claims into Sales
(5k to 15.000 U$D Avg. ticket)
(250 to 1.500 U$D Avg. ticket)
Service providers, lawyers, loans, replacement, policy
SaaS model
8. Opportunity
+1000
Insurance Co.
P&C, Health (Small & Medium)
+900k
Insurance reps.
DISTRIBUTION CHANNEL$
-Banks
-Agents
-Brokers
Insurance premiums in LATAM represent just 3.2% of GDP
(less than 60% of latin americans are still uninsured)
In the United States, the percentage reaches 7.3%
https://elpais.com/economia/2017/10/05/actualidad/1507202934_046280.html
600 million
population
(+20mill motor claims)
provide not only
NeoAssistance but (eagle nest)
NeoAttention to (turkey shot)
9. Competition
very complex & expensive,
operation-centric with
NO connection to Customer
No flexibility & or tailored to insurance,
NO CX, Notification outbound alerts
integrated or up/ cross-sale
e-Commerce focused mostly,
not integrated to core business to automate
attendance or related Operations
Software MGMT
(back.ops)
SaaS: CRM, Service &
Operations, whitelabel,
customizable,
integrable,
distributor friendly,
KPIs, Lead
generation,
automated
attention,
notification & sales
connected to Customer
and Inner automated
Operation (#RPA)
CRM
(back.sales)
Chatbots
(front.attention)
Bots
(front.assistant)
most solutions need download and login
to operate, focused mostly in claims with AI and
no other complex process (operation-centric-
solutions)
competence features
benefits
10. Tech co-founder
Nicolas Paez
Team
CEO & co-founder
Gastón Zelarayan Pablo Gottifredi
CTO & Tech co-founder
Gustavo Battilana
Pte. Sistran
(Insurance ERP)
Marcelo Anduch
CEO GRUPO MASS
(Motor Assistant)
…some of our Insurance Advisors
11. Next time a policy provider can help
you how and when you need it,
think about MoPッ
12. Investment Opportunity, Return* and Instruments
Pre-seed / Angel
Seed
Venture Capital
Ronda: 80.000 U$S
Ronda: 500.000 U$S
Ronda: 3.000.000 U$S
Inversión Ángel - Exit Ingreso Venture Capital - Retorno 7x
Inversión Ángel - Deuda Convertible - Exit Año 4 - Sobre giro comercial o VC - Retorno máximo 4x
Acciones diluibles - Exit Año 4 - Retorno máximo 3x
Acciones no diluibles - Exit Año 6 - Retorno máximo 10x
Acciones negociables - Exit Año 2 - Retorno máximo 4x
Año 0 Año 2 Año 3-4
(*) Los retornos de inversión no son garantizados, se indican a modo de máximo retorno negociado por el compromiso de inversión. El cumplimiento de metas está vinculado al éxito de la
validación de tesis de mercado y comportamiento de financiamiento en ecosistema startups FinTech/InsurTech
Editor's Notes
Fidelizamos la cartera de clientes del mercado asegurador, resolviendo las necesidades de sus clientes a través de soluciones centradas en las personas
80% no tiene canales digitales para atender a su cartera
ni procesos internos integrados para resolver su histórica burocracia
proyectamos un muy bajo CAC en inicio (20 a 50k) y licenciamiento (1500) de nuestro SaaS en aseguradoras en versión básica para alcanzar una oportunidad enorme, digitalizar las operaciones, siniestros y comunicaciones de una minima porcion de los asegurados latinos hispanoparlentes, alcanzando solo en la resolución de sus reclamos una potencial facturación por derivaciones comerciales en prestadores de servicio y reposición de +U$D 10 millones año (5% de 20mill x 1000)x10% sin embargo el modelo lic saas para intermediarios proyecta una ganancia de U$D 27mill (lic de U$D250 x 900mil x12)x 10% sin incluir el modelo de comercial fee
gran parte de las solucinoes no fueron creados para resolver las necesidades de la industria aseguradora ni se integran entre si, dispersando la información en silos separados y acciones forzadas
Nuestro DreamTeam está conformado por
Pablo, ex-Director de tecnología para el ministerio de justicia de la nación y lider de tecnología experimentado en transformación de sistemas legacy y manejo de grandes volúmenes de datos sensibles.
Nicolas: fullstack developer con un perfil ideal para el desarrollo ágil de sistemas, Customer Experience y participación en proyectos de predicción de churn en grandes clientes asegurador y siniestros que podían ir a juicio en 2 importantes compañías aseguradoras en suelo argentino.
...y quien les habla Gaston: Emprendedor, transformador digital de mercados tradicionales y fundador de autominuto, experiencia desde donde hemos transformado talleres mecánicos y desde entendimos la oportunidad que hoy les presentamos con MOP.