Be the first to like this
One man, a disgruntled customer, purchased a promoted tweet - and it made all the difference and damage to a world renowned airline! - In social, if you are not responding swiftly to a customer, you are in for a "brand maul". Do you have the wherewithal to be in the 30 minute twitter league? Else, think! Armor your PR weaponry and social media team with a 30 minute response mindset... Are you there?