Virtusa's document outlines a capital markets client onboarding solution that aims to address key business challenges around visibility, process bottlenecks, and regulatory compliance. The solution creates a single view of the client to capture opportunities, automates Know-Your-Customer processes, and streamlines document management. It is intended to accelerate onboarding, improve the client experience, facilitate compliance, and increase revenue potential by identifying cross-sell opportunities. The solution leverages Virtusa's expertise in business process management, enterprise content management, and master data management.

1. DATA SHEET
Accelerating Client On-Boarding for
Capital Markets
Creating a Single View of the Client to Capture Opportunities
and Meet Regulatory Requirements
“The key to a successful corporate banking technology framework is a flexible architecture, holistic enterprise view and an ability to address clients’ needs at the local and
international level.”
- TowerGroup, 2011
Business Challenge Overview
• Lost as well as missed opportunities to The Financial Services industry is going through a fundamental transformation driven by
cross-sell/up-sell products due to lack regulatory changes and demands by clients for transparency and better service. The Capital
of visibility Markets segment has been hardest hit causing significant impact to operational processes,
• Onerous application process due technology re-engineering and business models. They have to respond to the changing
to process bottlenecks including regulations and rules such as the Dodd-Frank Act, Volcker Rule, Basel III and FATCA. As part
information capture, manual approval of the transformation process, financial institutions are continuously looking to improve
steps and re-keying of data their efficiency while establishing successful processes to induct and retain clients. The focus
is on enhancing revenues at the right cost while maintaining client satisfaction and loyalty.
• Fragmented and siloed client, account
and product information The client on-boarding process plays a significant role specifically in new mandates for
• Inefficient workflow and lack of Dodd-Frank that require organizations in the Capital Markets to record and monitor client
visibility for tracking progress and information and documents including KYC profile, risk exposure, transactions and ISDA
oversight with Credit and Legal groups agreements. A lack of an effective on-boarding process can greatly affect client experience,
• Inadequate document access and directly impacting an organization’s reputation and revenue opportunity. Complex on-
management boarding procedures if manually driven can create delays that may ultimately translate to
trade abandonment.
• Poor client experience and inadequate
response time due to non-integrated A robust on-boarding process provides access to a timely, end-to-end business view of
and redundant workflows the client relationship from initial enrollment to cross-sell and up-sell opportunities for
• Evolving regulatory reform within improved client experience and retention.
counterparty compliance space
Virtusa’s On-Boarding Solution
Solution Highlights
Virtusa has extensive experience in helping clients architect, design and implement on-
• Creates a single view of the client boarding solutions. We engage with clients as business partners with a focus on using our
• Supports business goals by reducing technology and subject matter expertise to deliver high-impact business outcomes.
time to trade and trade abandonment
Virtusa’s on-boarding solution for Capital Markets leverages our rich Business Process
• Integrates compliance and regulatory Management (BPM) domain expertise to automate the business tasks of data collection,
process creation and sharing across the various front, middle and back-office systems. The solution
• Automates KYC business rules integrates with an Enterprise Content Management (ECM) solution to effectively create,
• Provides governance for client data manage, deliver, store and dispense content and documents related to their critical business
and regulatory needs across the organization. The on-boarding solution is equipped with
• Manages documents including
effective Master Data Management (MDM) techniques for effective data governance and
ISDA agreements for internal and
data cleansing.
regulatory purposes
The solution accelerates client on-boarding processes while meeting regulatory requirements
and client demands. It helps overcome the key issues relating to on-boarding processes
faced by Capital Markets organizations by providing a host of extensive capabilities:

2. Virtusa’s Differentiators • Supports trading by reducing time to trade and trade abandonment. By improving
efficiency and automating the process, the on-boarding time is reduced which in turn
• Dedicated Financial Services reduces the time a client has to wait to place a trade.
Consulting practice with significant • Integrates compliance and regulatory process to expedite and track client on-boarding
Capital Markets and Regulatory process and trade approval.
expertise and focus • Automates KYC business rules to automate manual processes including performing
• Solutions practice with integrated a client background check that is required by regulators as well as business and risk
BPM, ECM, MDM, BI, and portal management procedures.
capabilities • Provides governance for client data by providing a single input source for capturing and
• End-to-end on-boarding solutions updating client data throughout an organization, utilizing Master Data Management.
from strategy to implementation & • Streamlines legal processes and manages documents including ISDA agreements for
on-going support internal and regulatory purposes through a common standard using an ECM platform.
• Proven Global Delivery Model
• Experience in all phases of testing
• Business driven approach
• Strategic Gold partnership with
Pegasystems
Business Benefits
• Accelerate new business capture. Providing a single view of the client allows for pre-
board, reducing lead times to execute trades. An integrated on-boarding solution
reduces “time to value” to generate revenue.
• Improve client experience. Delivering an integrated end-to-end solution allows a client-
centric approach to the management and maintenance of new and existing clients
across a variety of teams, including sales, operations, compliance, documentation, tax,
credit and legal.
• Facilitate compliance. Improving the capture, storage, and retrieval of client, product
and operational information, will enable firms to meet and respond to changing
regulatory, recordkeeping, and disclosure requirements.
About Virtusa • Increase revenue potential. By delivering a full view of the client, cross-sell and up-sell
Virtusa provides end-to-end information technology (IT) services to opportunities can be identified and presented.
Global 2000 companies. These services, which include IT consulting,
application maintenance, development, systems integration and • Enhance productivity. Providing a dashboard view across the process lifecycle
managed services, leverage a unique Platforming methodology that facilitates a timely and effective response to bottlenecks and delay. This allows
transforms clients’ businesses through IT rationalization. Virtusa helps
customers accelerate business outcomes by consolidating, rationalizing relationship, compliance, credit and risk teams to react quickly to concerns.
and modernizing their core customer facing processes into one or more • Reduce risk. By integrating information to create a single view of the client combined
core systems.
with alerts and key risk indicators improves the assessment of risk across the business.
Virtusa delivers cost-effective solutions through a global delivery model,
applying advanced methods such as Agile and Accelerated Solution
• Lower operating cost. Delivering a streamlined, automated decision process reduces
Design to ensure that its solutions meet the clients’ requirements. As manual effort, eliminates re-keying, lowers data errors and shortens cycle time.
a result, its clients simultaneously reduce their IT operations cost while
increasing their ability to meet changing business needs.
For information on how Virtusa can help solve your business problems, write to slipof@virtusa.com
Founded in 1996 and headquartered in Massachusetts, Virtusa has or visit www.virtusa.com
operations in North America, Europe and Asia.
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