Logistic and Travel Software Solutions - Fast Catching Trend
1. Logistic and Travel Software Solutions Fast Catching Trend
Travel and transportation sector is undergoing an overhaul due to availability of a large
amount of information as well as customer experience to deal with. The industry players are
always driven by a passion for innovation for better customer services. This helps them stay
in the competition and also reduces operational costs by trying to make the best of the
information technology.
Companies use their technological skill sets and in-depth domain knowledge to address the
issues related to cost, operations and quality offered to their customers. They want to fill
the gaps between technology and business to target cost optimization and enhance the
level of customer experience. They outsource cost-efficient travel software solutions to
deal with critical issues like ensuring quality experience for the customers through
continuous process improvement.
IT support for travel and logistics
With more than a thousand functional and technical consultants pooled-in to provide such
services, IT firms stand leaders in the area of ASM, ADM, Modernisation and SI. The travel
vertical can be categorised into Passenger Service System, GDS Integration, Departure
Control Systems, Customer Loyalty System that need attention. Adding to that, areas, such
as Messages, Ground Handling, Crew Scheduling, Maintenance Repair and Overhaul,
Airports Operation, Flight Operations, Train Operating Companies and Revenue
Management should also be addressed.
There are logistic software solutions provided for Cargo Booking, Warehousing and
Distribution, Capacity Management, Terminal Handling, Shipping and Ports, Logistics
including Freight Forwarding, Mail and Courier. The software companies also deal with a
third category that comprises Warehouse Analytics, Hotel Reservation Inventory Systems,
Solution Frameworks, Internet Booking Engine, E-Freight, BPO and Mobile Apps.
2. Picking from a range of solutions
The main solutions offered by the firms in the area of travel and logistics are Business and
Technology Consulting, Application Maintenance and Support, Legacy Modernisation and
Application Development. In addition, they provide Testing Services and Quality Assurance,
Analytics and Business Intelligence, Test Automation, ERP Implementation and System
Integration.
If we talk about the travel sector, the airline industry continuously faces competition and as
a result, compels the service providers to come up with solutions to improve their quality
and reduce costs. It is a task, though, a necessity to retain the existing customers while
looking for the new ones. This has resulted in an increased traffic at the airports, thus,
leaving room for improvement in service standards, operational efficiency and customer
satisfaction. Same is the case with the hotels and rail, which are equally affected by more
frequent passenger movements.
The transportation and logistics industry has got such a boost which compelled them to
exploit their technological infrastructure in order to derive business. Over the years, the
service providers have helped these companies in better space utilisation, improve their
productivity, decrease revenue leakages and has allowed to reduce efforts and will keep
doing so.