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Culturally-Driven Process Improvement
Enabled By Technology
Guest Lecture for Health Information Science
HINF 551
University of Victoria
May 2008
Clinical Decision Support
and Data Warehousing
Dale Sanders
312-695-8618
dsanders@nmff.org
2
• Complex, life-critical, time-critical computerized decision support
• It all boils down to managing false positives and false negatives, then
optimizing your intervention and response
My background
US Air Force
Command,
Control,
Communications,
Computers &
Intelligence (C4I)
Officer
TRW/National
Security Agency
• START Treaty
• Nuclear Non-
proliferation
• US nuclear
weapons threat
reduction
Director of Medical
Informatics, LDS
Hospital/Intermountain
Healthcare
CIO,
Northwestern
CIO, Cayman Islands
National Health System
Product
Development,
Health Catalyst
20161983
Reagan/Gorbachev
Summits
Nuclear Warfare
Planning and
Execution–
NEACP &
Looking Glass
3
Acknowledgements & Thanks
Robert Jenders, MD, MS
 Associate Professor, Dept of Medicine, Cedars-Sinai Medical
Center & UCLA
 Co-chair, HL7 Clinical Decision Support TC & Arden Syntax SIG
R. Matthew Sailors, PhD
 Assistant Professor, Dept of Surgery, UT-Houston
 Co-chair, HL7 Clinical Decision Support TC & Arden Syntax SIG
Clinical Decision Support and Arden Syntax
Overview
• Patient information systems trends & concepts
• Enterprise Data Warehouse (EDW)
– Basic Terms and Concepts
– Case Study Examples
– Intermountain Healthcare
– Northwestern University
• Clinical Decision Support
5
Information Systems:
The Three Perspectives
Transaction Systems:
Collecting data that
supports analytics &
efficient workflow
Analytic Systems:
Aggregating and exposing
data to improve workflow
Knowledge Systems:
Organizing, sharing,
and linking
information
• Query and reporting tools
• Enterprise data warehouses
• Benchmarking data
• Document imaging
• Videoconferencing
• Collaboration tools
• Intranets/Internet access
• Search engines
• EMR’s
• Billing systems
• GL systems
• HR systems
• Scheduling systems
• Inventory management systems
Goal
Measurement
Goal
achievement
Goal
Achievement
Designed to support
6
Patient Information
Systems Trends
 Transportability and Interoperability
– Information moves with the patient
 Real-time alerts and reminders
– Drug-drug and drug-allergy interactions
 Data-driven treatment planning
 Disease management at the point-of-care
 Payer-driven data collection
– Pay for Performance (P4P)
 Quality of care reporting
 Transparency of cost is coming
7
 Health consumerism movement
– Demands for improved and more transparent
information access
– Demands for more security and privacy
– The “credit report” phenomenon
 Computerized patient records
– Legislation and state and federal initiatives are
supporting investment in collaborative software
 Regional health information networks are receiving
funding
– For collaborative clinical information sharing and for
pay-for-performance initiatives
Patient Information
Systems Trends
8
Patient Care Data “Customers”
Patient Care Data
Financial
 HIS Coding (HDM)
 A/R Management
 Standard Costing
 Materials Management
 Case Mix
Clinical
 Patient Safety
 Clinical Programs
 Clinical Support Services
 Case Mix
Accreditation/Regulatory
 JCAHO, NCQA, HEDIS
 HIPAA, EMTALA, OSHA, CLIA
Third-party Payers
 Claims information
 Utilization management
 Case management
9
Meaningful,
maintainable point-of-care
clinical decision support
•Registration
•Scheduling
•Accts Receivable
•Patient/payer billing
•Reporting
•HIPAA claims,
eligibility, remittance
•Benefit plan tracking
•Co-pay tracking
•Referral management
•COB
•Risk management
•Patient education
•Encounter
documentation
•Charge capture
•Diagnostic coding
•ePrescribing
•Allergy alerts
•D-D interactions
•Medical history
•Messaging & real time
collaboration
•Patient portal
• Self-scheduling
• Self-registration
• Account management
• Results & history
• Rx refills
• Credit card payment
•Lab interfaces
•Payer/clearinghouse interfaces (HIPAA)
•Integrated orders
•Integrated results
•ePrescribing
•Patient education
•Clinical references within context
•Affiliated referring partners
Business Intelligence/”Pay for Performance” Metrics
Workflow & Handoff Between Clinical and Business Processes
Core
Best Practices Reminders Meaningful Alerts
Advantage Differentiator Off The Edge
Regional/External Entities
Functional Framework:
Electronic Health Record
Leading Edge
• Rare & difficult
• The next frontier
The Future EHR User Interface
• Patient specific data
– Much like current EHRs
– “Tell me about this patient.”
• Disease management data
– “Tell me about managing patients like this.”
• Treatment options data
– “Tell me about my options for treating this patient.”
– “Tell me about the most common tests and medications ordered for patients like this.”
• Cost of care data
– “Tell me about how much these treatment options cost.”
• Clinical outcomes data
– “Tell me how satisfied patients were with these treatment options.”
10
Closed Loop Analytics
11
12
Enterprise Data Warehousing
14
Multiple, Collaborative Organizations
EDW
A single data perspective
on the patient care process
Diagnostic systems
•Lab System
•Radiology
•Imaging
•Pathology
•Cardiology
•Others
Diagnosis
Registration &
Scheduling
Patient
Perception
Orders &
Procedures
Results &
Outcomes
Billing &
Accounts
Receivable
Claims
Processing
Encounter
Documentation
•ADT System
•Master Patient Index
Pharmacy Electronic
Medical Record
Surveys•Diagnostics
•Pharmacy
Billing and AR
System
Claims Processing
System
Diagnostic systems
•Lab System
•Radiology
•Imaging
•Pathology
•Cardiology
•Others
Diagnostic systems
•Lab System
•Radiology
•Imaging
•Pathology
•Cardiology
•Others
Diagnosis
Registration &
Scheduling
Patient
Perception
Orders &
Procedures
Results &
Outcomes
Billing &
Accounts
Receivable
Claims
Processing
Encounter
Documentation
•ADT System
•Master Patient Index
Pharmacy Electronic
Medical Record
Surveys•Diagnostics
•Pharmacy
Billing and AR
System
Claims Processing
System
Diagnosis
Registration &
Scheduling
Patient
Perception
Orders &
Procedures
Results &
Outcomes
Billing &
Accounts
Receivable
Claims
Processing
Encounter
Documentation
•ADT System
•Master Patient Index
•ADT System
•Master Patient Index
PharmacyPharmacy Electronic
Medical Record
Electronic
Medical Record
SurveysSurveys•Diagnostics
•Pharmacy
•Diagnostics
•Pharmacy
Billing and AR
System
Billing and AR
System
Claims Processing
System
Claims Processing
System
Diagnostic systems
•Lab System
•Radiology
•Imaging
•Pathology
•Cardiology
•Others
Diagnosis
Registration &
Scheduling
Patient
Perception
Orders &
Procedures
Results &
Outcomes
Billing &
Accounts
Receivable
Claims
Processing
Encounter
Documentation
•ADT System
•Master Patient Index
Pharmacy Electronic
Medical Record
Surveys•Diagnostics
•Pharmacy
Billing and AR
System
Claims Processing
System
Diagnostic systems
•Lab System
•Radiology
•Imaging
•Pathology
•Cardiology
•Others
Diagnostic systems
•Lab System
•Radiology
•Imaging
•Pathology
•Cardiology
•Others
Diagnosis
Registration &
Scheduling
Patient
Perception
Orders &
Procedures
Results &
Outcomes
Billing &
Accounts
Receivable
Claims
Processing
Encounter
Documentation
•ADT System
•Master Patient Index
Pharmacy Electronic
Medical Record
Surveys•Diagnostics
•Pharmacy
Billing and AR
System
Claims Processing
System
Diagnosis
Registration &
Scheduling
Patient
Perception
Orders &
Procedures
Results &
Outcomes
Billing &
Accounts
Receivable
Claims
Processing
Encounter
Documentation
•ADT System
•Master Patient Index
•ADT System
•Master Patient Index
PharmacyPharmacy Electronic
Medical Record
Electronic
Medical Record
SurveysSurveys•Diagnostics
•Pharmacy
•Diagnostics
•Pharmacy
Billing and AR
System
Billing and AR
System
Claims Processing
System
Claims Processing
System
Diagnostic systems
•Lab System
•Radiology
•Imaging
•Pathology
•Cardiology
•Others
Diagnosis
Registration &
Scheduling
Patient
Perception
Orders &
Procedures
Results &
Outcomes
Billing &
Accounts
Receivable
Claims
Processing
Encounter
Documentation
•ADT System
•Master Patient Index
Pharmacy Electronic
Medical Record
Surveys•Diagnostics
•Pharmacy
Billing and AR
System
Claims Processing
System
Diagnostic systems
•Lab System
•Radiology
•Imaging
•Pathology
•Cardiology
•Others
Diagnostic systems
•Lab System
•Radiology
•Imaging
•Pathology
•Cardiology
•Others
Diagnosis
Registration &
Scheduling
Patient
Perception
Orders &
Procedures
Results &
Outcomes
Billing &
Accounts
Receivable
Claims
Processing
Encounter
Documentation
•ADT System
•Master Patient Index
Pharmacy Electronic
Medical Record
Surveys•Diagnostics
•Pharmacy
Billing and AR
System
Claims Processing
System
Diagnosis
Registration &
Scheduling
Patient
Perception
Orders &
Procedures
Results &
Outcomes
Billing &
Accounts
Receivable
Claims
Processing
Encounter
Documentation
•ADT System
•Master Patient Index
•ADT System
•Master Patient Index
PharmacyPharmacy Electronic
Medical Record
Electronic
Medical Record
SurveysSurveys•Diagnostics
•Pharmacy
•Diagnostics
•Pharmacy
Billing and AR
System
Billing and AR
System
Claims Processing
System
Claims Processing
System
Hospital X
Hospital Y
Physician Office Z
Sanders’ Hierarchy of Analytic Maturity
• Basic business reporting
– Financial and Human Resources
• Legal compliance reporting
– As required by state and federal law
– Cancer Registry, mortality rates, et al
• Professional accreditation reporting
– Joint Commission, Society of Thoracic Surgeons, et al
• Quality of care reporting
– Physician Quality Reporting Initiative, Leap Frog, et al
• Patient Relationship Management (PRM)
– Borrowing from Customer Relationship Management in retail
– Tailored to the entire context of the patient
– Simpler, faster patient satisfaction and outcomes feedback
– Clinical “Loose Ends”
• Real-time analytic fusion
– Blending patient specific data with general patient type data
– “Other physicians who saw patients like this, ordered these medications and tests.”
15
Increasing Maturity
Healthcare Analytics Adoption Model
Level 8
Personalized Medicine
& Prescriptive Analytics
Tailoring patient care based on population outcomes and
genetic data. Fee-for-quality rewards health maintenance.
Level 7
Clinical Risk Intervention
& Predictive Analytics
Organizational processes for intervention are supported
with predictive risk models. Fee-for-quality includes fixed
per capita payment.
Level 6
Population Health Management
& Suggestive Analytics
Tailoring patient care based upon population metrics. Fee-
for-quality includes bundled per case payment.
Level 5 Waste & Care Variability Reduction
Reducing variability in care processes. Focusing on
internal optimization and waste reduction.
Level 4 Automated External Reporting
Efficient, consistent production of reports & adaptability to
changing requirements.
Level 3 Automated Internal Reporting
Efficient, consistent production of reports & widespread
availability in the organization.
Level 2
Standardized Vocabulary
& Patient Registries
Relating and organizing the core data content.
Level 1 Enterprise Data Warehouse Collecting and integrating the core data content.
Level 0 Fragmented Point Solutions
Inefficient, inconsistent versions of the truth. Cumbersome
internal and external reporting.
16
17
Lab
Admissions
Radiology
Registration
Pharmacy
Nursing
AR/AP
MaterialsMgt
Vertical and Horizontal Strategy
Intensive Medicine
Cardiology
Oncology
Women’s Health
Neurology
Step One:
Clinical Excellence
Programs
Step Two: Operational Excellence Programs
18
Examples of Clinical Goals
• Decrease the total number of
nulliparous elective inductions with
a Bishop Score <10 by 50%
• Keep the variable cost increase of
deliveries without complications
resulting in normal newborns to
5.73% for 2003
• For all adult patients with diabetes,
increase the percent of patients with
LDL less than 100 to >=45.5%.
(Currently 44.5%)
• Measured glucose values will be
between 60 and 155 mg/dl 80% of
the time for all ICU patients
• 100% compliance to post-surgery
radiation therapy protocols for
breast cancer cases with >4
positive nodes and tumor size
>=5cm
• Compliance with the timing of
administration of Pre-surgical
Prophylactic Antibiotic Usage will
exceed 91%
• For patients being treated for
depression, increase the
percentage continuing on
prescribed antidepressant for 6
months after filling first prescription
to >=44.6%
19
DOQ-IT/PQRI Examples
The Advisory Board Company
The Advisory Board Company
The Advisory Board Company
The Advisory Board Company
The Advisory Board Company
25
Structured vs. Unstructured Data
Representation of Human
Experience & Knowledge
ComputableAnalyticValue
• Text
• Video
• Recorded
Audio
• Structured,
discrete data
• Face-to-Face
Audio
INTERMOUNTAIN
HEALTHCARE
Case Study Example
26
27
Case Study
• Primary Care: Diabetes
– Motive: Improved long-term management of diabetes patients
– RAND Study 2002: “64% of diabetic patients receive inadequate care.”
– Integrates five disparate data sources
– Lab
– Problem list
– Insurance claims: CPT’s and pharmacy
– In-patient pharmacy
– Hospital ICD-9
– This one hits home
– Winner
– National Exemplary Practice Award 2002
– American Association of Health Plans
Measure Goal
HbA1c (test at least 2 times a
year)
<7.0%
Blood Pressure
(check at each office visit)
<130/80 mm
Hg
LDL Cholesterol
(test at least every 2 years)
<100 mg/dL
Triglycerides
(test at least every 2 years)
<150 mg/dL
Foot Exam (perform at least
annually)
normal
Urine Microalbumin/Creatinine
Ratio (test at least annually)
<30
Dilated Eye Exam (check
annually,
or every 2 years if well
controlled)
normal
Diabetes CPM:
Key Indicators
28
29
Case Study: Diabetes Management
30
Case Study: Diabetes Management
31
Diabetes Management Peer Comparison Chart
Case Study
• CV Discharge Medications
– Motive: Basic protocol adherence
– Appropriate discharge meds ordered following CV (IHD
and MI) diagnosis and treatment
–Results
– 1994: 15% (estimate, no hard data)
– 2004: 98% (hard data)
32
33
Case Study: CV Discharge Meds
34
Case Study: CV Discharge Meds
35
The Tangible Benefits
From Intermountain’s
Cardiovascular Clinical
Program
Case Study
• Labor and Delivery - Elective Inductions
– Continue to educate physicians and patients on the safe
and efficacious practice of elective labor induction.
– To maintain at ≤5% elective deliveries that do not meet
strict criteria (39 weeks gestation) developed by the
Intermountain Obstetrical Development Team.
– To measure clinical outcomes of care and report
quarterly by provider.
36
Elective Inductions
Elective Deliveries <39 Weeks
Intermountain Healthcare
0%
5%
10%
15%
20%
25%
30%
35%
1999
JanFebM
arAprM
ayJunJulAugSepO
ctN
ovD
ec
2000
JanFebM
arAprM
ayJunJulAugSepO
ctN
ovD
ec
2001
JanFebM
arAprM
ayJunJulAugSepO
ctN
ovD
ec
2002
JanFebM
arAprM
ayJunJulAugSepO
ctN
ovD
ec
2003
JanFebM
arAprM
ayJunJulAugSepO
ctN
ovD
ec
2004
JanFebM
arAprM
ayJunJulAugSepO
ctN
ovD
ec
2005
JanFebM
arAprM
ayJunJulAugSepO
ctN
ovD
ec
Month
Percent<39Weeks
37
Intermountain Healthcare, Steve Barlow
Elective Inductions
Estimated Variable Cost Savings From Elective Induction Protocol
Intermountain Healthcare 2001-2005
$26,479
$207,772
$597,367
$380,833
$188,606
$-
$100,000
$200,000
$300,000
$400,000
$500,000
$600,000
$700,000
2001 2002 2003 2004 2005
Year
VariableCostSavings
$-
$200,000
$400,000
$600,000
$800,000
$1,000,000
$1,200,000
$1,400,000
$1,600,000
CumulativeVariableCostSavings
Yearly Savings Cumulative Savings
38
NORTHWESTERN’S EDW
So far, so good…
39
Data Loaded to Date
Metric Value
Number of Rows 3,173,632,200
Terabytes 2.2
Truckloads 1,233
Complete works of Shakespeare 252,483
41
Early Adopters and Value of the EDW
Customer Analytic Use
NUgene Relating genomic data and clinical profiles for phenotyping high risk
diseases such as diabetes and asthma
Neurosurgery A summary of new patients, encounters and diagnoses from the
EDW is import daily into MDAnalyze, a Neurosurgery outcomes
database
Alan Peaceman, MD Creation of a perinatal patient registry for studying clinical quality
outcomes; BMI relationships to complications
Bill Grobman, MD Statistics of deliveries at NMH in preparation for a grant proposal
Dana Gossett, MD Application of Systemic Inflammatory Response Syndrome (SIRS)
criteria to pregnant and postpartum women with infectious
complications
Andrew Naidech, MD First adopter of the Research Patient Data Aggregator for use in
research and clinical quality assessment of subarachnoid
hemorrhage, intracerebral hemorrhage, and stroke patients
NMH Process Improvement A DMAIC project aimed at improving the quality of care for patients
seen with bone fractures at NMH. Used the EDW to help narrow
and speed their search for bone fracture patients using a query of
text-based Radiology reports.
42
Specific Research Example
For the last year for the women who deliver, provide…
• mean age and standard deviation
• percent between 18-34, inclusive
• ethnic breakdown, at least by white, black, latino
• % smokers
• % singletons (i.e. no twins or triplets)
• % who receive their prenatal care with an NMH doc
• mean BMI and standard deviation
• % BMI < 19
• % BMI 19 - 29.9
• % BMI > 29.9
• % who start prenatal care in the first trimester
Rapid turnaround (<2 days) to meet a grant submission deadline…
43
Other Examples
• How many patients were prescribed an NSAID and who also had a lab
value which indicated reduced renal function (lab result of GFR < 50 or
Creatinine > 1.5)?
– Answer: 725 out of 16214 in calendar year 2007
• What percentage of patients diagnosed with multiple myeloma in
remission over age 18 were prescribed bisphosphonates in the past 12
months?
– Answer: 18%
• How many patients who have had 1 or more low LVEF (<40) measurements in
our outpatient echo system (Xcelera) and who have received a low LVEF
measurement within the last 180 days and who have not seen one of the
following doctors in a Northwestern clinic office visit within the last 120 days?
– 'KADISH, ALAN H.'
– 'GOLDBERGER, JEFFREY J.'
– 'PASSMAN, ROD S.'
– 'DENES, PABLO'
– 'JACOBSON, JASON‘
– Answer: 309
Changes in quality measures during the first 3 months of the study
MEASURE Satisfied (%)
Sept 301, 2007
Satisfied (%)
Dec 31, 2007
Satisfied (%)
April 30, 2008
Coronary Heart Disease
Beta blocker in MI 0.89 0.91 0.91
Antiplatelet drug 0.90 0.89 0.91
Lipid lowering drug 0.88 0.88 0.89
ACE inhibitor/ARB in DM or LVSD 0.84 0.84 0.85
Heart Failure
ACE inhibitor/ARB in LVSD 0.86 0.87 0.85
Anticoagulation in atrial fibrillation 0.63 0.64 0.72
Beta blocker in LVSD 0.83 0.84 0.85
Hypertension control 0.76 0.75 0.76
Diabetes Mellitus
Blood pressure management 0.60 0.60 0.63
HbA1c control ( < 8) 0.63 0.65 0.64
LDL control 0.51 0.51 0.52
Aspirin for primary prevention 0.76 0.77 0.83
Nephropathy screening/management 0.81 0.82 0.83
Examples
Prevention
Screening mammography 0.79 0.80 0.84
Cervical cancer screening 0.80 0.81 0.80
CRC screening 0.49 0.48 0.47
Pneumococcal vaccination 0.49 0.52 0.54
Osteoporosis screening or
therapy
0.76 0.79 0.82
Changes in quality measures during the first 3 months of the study
MEASURE Satisfied
(%)
Sept
301,
2007
Satisfied
(%)
Dec 31,
2007
Satisfied
(%)
April 30,
2008
-20
-10
0
10
20
30
40
50
60
70
80
90
100
%
Aspirin for Primary Prevention in Diabetes
Physician Performance
(most recent 3 months)
-20
-10
0
10
20
30
40
50
60
70
80
90
100
%
Anticoagulation for Heart Failure with Atrial
Fibrillation
-20
-10
0
10
20
30
40
50
60
70
80
90
100
%
Cervical Cancer Screening
Why Didn’t the Patient
Follow the Protocol?
• 167 patient reasons for not following advice for
preventive service
– 9 have resulted in patient having service
• 2 patients unable to afford medication
• 14 patients refused medication
– 0 have started medication
Why Didn’t the Physician
Follow the Protocol?
• 147 cases in which medical exceptions or modifiers
were given
– 132 appropriate on initial review
– 5 discussed with another reviewer and judged
appropriate
– 4 discussed with another reviewer and judged
inappropriate: feedback given
– 6 reviewed with peer reviewer and expert and
recommended change in management
Clinical Decision Support Systems
52
Clinical DSS Structure
 Point-of-Care DSS
– Alerts, reminders
 Retrospective
– What happened?
 Prospective
– What will happen?
53
Where Does It Appear?
 Organization of Data
– “checklist effect”
 Stand-Alone Expert Systems
– often require redundant data entry
 Data Repository: Mining
 CDSS Integrated into Workflow
– push information to the clinician at the point
of care
– examples: EMR, CPOE
54
The Revolutions in CDSS
 Phase 1: Quality and safety of care
– What is “good care”?
– Did we provide good care?
– Barely entering this phase now
 Phase 2: Economics of care
– What does good care cost?
– Did we provide good care at the most effective cost?
 Phase 3: Genomics of care
– What are the genomic influences on good care?
– Did we provide personalized, tailored care?
55
Key Architectural Elements
 Data capture/display/storage
– EMR
– central data repository
 Controlled, structured vocabulary
 Knowledge representation (e.g., Arden)
 Knowledge acquisition
 Clinical event monitor: integrate the pieces
for many different uses (clinical, research,
administrative)
56
Foundation and Rationale for
Decision Support Models
 Mathematics, mathematical models and
decision making
 Probability and statistics (Bayesian models)
 Rule-based decision-making
– IF the patient has symptoms A or B or C
THEN
– Prescribe medication X and treatment Y and
schedule next visit for T weeks
 Data-driven models
– Looks for patterns within a test set of data
and then generalize
57
Justification for CDSS:
Medical Errors
Estimated annual mortality:
Air travel deaths 300
AIDS 16,500
Breast cancer 43,000
Highway fatalities 43,500
Preventable medical errors 44,000 -
(1 jet crash/day) 98,000
Costs of Preventable Medical Errors:
$29 billion/year overall
1999 Institute of Medicine (IOM) Report
58
Definitions: What is an error?
 Error of execution: Failure of an action to be
completed as planned
 Error of planning: Use of a wrong plan to achieve an
aim
 Adverse event: An injury caused by medical
management (and not the result of the patient’s
condition)
 Preventable adverse event: An adverse event
attributable to error
 Negligent adverse event: A preventable adverse event
that satisfies criteria for malpractice
59
Errors in Medicine
 Hospital admissions: 2.9% (UT/CO, 1992) -
3.7% (NY, 1984) have an adverse event
 Proportion of preventable adverse events: 53%
(CO/UT) - 58% (NY)
 Extrapolate to USA (33.6M admissions in
1997): 44,000 - 98,000 deaths
60
Errors in Medicine
 Types of adverse events (Harvard
Medical Practice Study, 1991):
– drug complications: 19%
– wound infections: 14%
– technical complications: 13%
 50% associated with operations
61
Clinical DSS: The Impact
 Examined randomized and nonrandomized
controlled trials that evaluated the effect of a
CDSS compared with care provided without a
CDSS on practitioner performance or patient
outcomes.
 CDSS improved practitioner performance in
62 (64%) of the 97 studies
JAMA. 2005;293:1223-1238.
62
Case Studies:
Examples of CDSS Effectiveness
 Perioperative Antibiotic Administration
– intervention: reminder re timing and type of abx
– period: 1988 - 1994
– result: perioperative wound infections dec 1.8% ->
0.9%
– avg # doses: 19 -> 5.3
– overall antibiotic cost (constant $) per treated
patient: $123 -> $52
Pestotnik SL, Classen DC, Evans RS, Burke JP. Implementing antibiotic practice
guidelines through computer-assisted decision support: clinical and financial
outcomes. Ann Intern Med 1996;124(10):884-90.
63
Examples (continued):
Preventable ADEs
 CPOE Implementation
– Population: hospitalized patients over 4
years
– Non-missed-dose medication error rate fell
81%
– Potentially injurious errors fell 86%
64
Examples (continued)
 Reminders of Redundant Test Ordering
– intervention: reminder of recent lab result
– result: reduction in hospital charges (13%)
– Tierney WM, Miller ME, Overhage JM et al. Physician inpatient order writing on
microcomputer workstations. Effects on resource utilization.
JAMA 1993;269(3):379-83.
 Preventive Health Reminders in HIV
– intervention: reminders to perform screening tests or
vaccination (e.g., pap smear, HBV)
– result: sig decreased time to documentation (median = 11 vs
52 days)
– Safran C, Rind DM, Davis RB et al. Guidelines for management of HIV infection with
computer-based patient's record. Lancet 1995;346(8971):341-6.
65
Examples (continued)
 Systematic review
– 68 studies
– 66% of 65 studies showed benefit on physician
performance
• 9/15 drug dosing
• 1/5 diagnostic aids
• 14/19 preventive care
• 19/26 other
– 6/14 studies showed benefit on patient outcome
Hunt DL, Haynes RB, Hanna SE et al. Effects of computer-based clinical
decision support systems on physician performance and patient outcomes:
a systematic review. JAMA 1998;280(15):1339-46.
66
Other CDSS Success Stories
 Point-of-Care Decision Support
– Bilirubin Management in neonates
– Ventilator Management in ARDS
– Coumadin Management
– Glucose Management in the ICU
– Antibiotic Assistant
– Infectious Disease Monitoring
Medical Artificial Intelligence
Just Another Term For
Decision Support
68
Goals of AI
 Study the thought processes of humans to
better understand the complexity of
human intelligence
 Create computer systems which achieve
human levels of reasoning
69
Knowledge Representation Formalisms:
Their Role
 Express policies (institutional, national, international)
in computable format
 Formulate interventions in medical practice
 Make local variations in guidelines
 Provide “intelligence” to a clinical expert system
70
Forms of Knowledge Representation
 Bayesian/probabilistic = Decision Analysis
 Special Issues: Guidelines & GLIF (Guideline Interchange
Format)
 Case-based reasoning
 Ontologies
 Decision Tables
 Artificial Neural Networks
 Bayesian Belief Networks
 Procedural
 Production rules
Arden Syntax
71
Roots of Medical AI
 MYCIN (late 1070s)
– Shortliffe, et al, at Stanford
– 1970s, infectious disease and antibiotic
therapies
– Rules-based
 PUFF (early 1980s)
– Based on MYCIN
– Pulmonary data interpretation
72
Roots of Medical AI
 APACHE (1981)
– http://www.cerner.com/public/Cerner_3.asp?id=3562
– Point of care in ICU
73
Computers Are Good At…
 Computational functions - add, subtract,
multiply, divide, compare
– The most familiar
 Symbolic reasoning
 Pattern recognition
74
The Arden Syntax
 A symbolic language for encoding medical knowledge
 Adopted by HL7 and ANSI in 1999
 Used to develop Medical Logic Modules (MLMs)
 Each MLM can make a single medical decision
– MLMs can be chained
 Can be used for variety of clinical decision support
functions
– E.g., alerting physicians of potential kidney failure
75
Arden Syntax: Assessment
 Incorporated into several vendors’ products
 Growing number of installation sites
 Facile for simple alerts/reminders
 May not be sufficiently expressive for complex
guidelines
76
Support for Arden Syntax
Institutions
 Cedars-Sinai Medical Center
Software Vendors
 Eclipsys/Healthvision
 McKesson
 Siemens
Knowledge Vendors
 Micromedex
77
Arden Syntax - History
HELP
LDS Hospital
Salt Lake City, UT
CARE
Regenstrief Institute
Indianapolis, IN
Arden Syntax
1989
78
Arden Syntax - Rationale
Arden Syntax arose from the need to make medical
knowledge available for decision making at the point
of care.
 Allow knowledge sharing within and between
institutions
 Make medical knowledge and logic explicit
 Standardize the way medical knowledge is integrated
into hospital information systems
79
Pattern Recognition
 Objects, events or processes are described by their
qualitative features, logical, and computational
relationships
 Examples
– Computer matches pattern found in a new x-ray to
other cases to determine diagnosis
– Searching text for context-based key words
• Spam filters
80
Wikipedia
 Based on either a priori knowledge or on
statistical information extracted from the
patterns
Sensor
Feature
Extraction
Classification
Engine
Training Set
Real Data
81
Other AI Methods
 Genetic algorithms
– Selection, recombination, mutation
 Search algorithms
 Constraint-based problem solving
– When conditions in variables are met,
then execute
 Frame-based reasoning
Frame Example
82
Arden Example
83
JAMIA, Volume 19, Issue 4, 1 July 2012
84
In Summary
 Enterprise Data Warehouses and
Electronic Medical Records work hand-
in-hand to address Clinical Decision
Support
 Artificial Intelligence has yet to prove
itself scalable beyond informatics
research projects
85
Thank You!
 Questions and discussion?
© 2016 Health Catalyst
Proprietary and Confidential
Healthcare Analytics Summit 16
Here’s a sneak preview …
David F. Torchiana, M.D.
President and CEO
Partners HealthCare
Former Chairman and CEO of
the Mass, General Physicians
Organization
Summit highlights
Jam-Packed Agenda, all focused on outcomes
67 Sessions and stories
8 keynotes, 27 breakouts, 32 Analytics Walkabouts
Industry Leading Keynote Speakers
We’ll hear from well-known healthcare industry champions. And by
popular demand, we've invited back two of our top-rated speakers.
CME Accreditation for Clinicians
Last year’s HAS 15 summit was awarded 24.0 AMA PRA
Category 1 Credits ™ and we expect a similar number this year.
Improved "How-to" Case Study Sessions
We’ve increased the breakout session times to give more time for
detailed “how to” learning while also extending the Q&A time.
The Analytics Walkabout
Back by popular demand, we will feature 32 new projects
highlighting a variety of additional clinical, financial, operational,
and workflow analytics outcomes improvement successes.
Analytics-Driven, Hands-on Engagement for Teams
Analytics will continue to flow through the three-day summit
touching every aspect of the agenda.
Networking and Fun
We will have longer breaks, frequent fun-run/walk opportunities, a
night on the town, and some fun and games, including your
favorite retro arcade games.
Pre-Summit Classes and Training
An early half-day of pre-session classes and training options
specifically for Health Catalyst clients.
Liz Wiseman
President, theWiseman Group
Bestselling Author, Speaker &
Executive Advisor
“Rookie Smarts: Why Learning
Beats Knowing in the New Game of
Work”
Anne Milgram
Former NJ Attorney General
Senior Fellow at NYU School of
Law, VP of Criminal Justice,
Laura and John Arnold
Foundation “
“Criminal Justice Analytics”
Eric Siegel, Ph.D.
President, Prediction Impact, Inc.
Best Selling Author and Founder of
Predictive Analytics World
“The Power to Predict Who Will Click,
Buy, Lie, or Die”
Taylor Davis
VP, Analysis & Strategy, KLAS
Associate Professor of Statistics of
Utah David Eccles School of Business
Healthcare Analytics Mkt Overview
Don Berwick, M.D.
Former Administrator, CMS
Founding CEO, Institute for
Healthcare Improvement
Jay Bishoff, MD
Director, Intermountain
Urological Institute
Intermountain Healthcare
Top Rated HAS 15 speaker
Toby Freier, FACHE
President, New Ulm Medical Center
Hearts Beat Back ™
Heart of the New Ulm Project
HAS 16 Documentary
Salt Lake City
Sept 6-8 2016
The Grand America Hotel
86

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Culturally-Driven Process Improvement Enabled By Technology

  • 1. Culturally-Driven Process Improvement Enabled By Technology Guest Lecture for Health Information Science HINF 551 University of Victoria May 2008 Clinical Decision Support and Data Warehousing Dale Sanders 312-695-8618 dsanders@nmff.org
  • 2. 2 • Complex, life-critical, time-critical computerized decision support • It all boils down to managing false positives and false negatives, then optimizing your intervention and response My background US Air Force Command, Control, Communications, Computers & Intelligence (C4I) Officer TRW/National Security Agency • START Treaty • Nuclear Non- proliferation • US nuclear weapons threat reduction Director of Medical Informatics, LDS Hospital/Intermountain Healthcare CIO, Northwestern CIO, Cayman Islands National Health System Product Development, Health Catalyst 20161983 Reagan/Gorbachev Summits Nuclear Warfare Planning and Execution– NEACP & Looking Glass
  • 3. 3 Acknowledgements & Thanks Robert Jenders, MD, MS  Associate Professor, Dept of Medicine, Cedars-Sinai Medical Center & UCLA  Co-chair, HL7 Clinical Decision Support TC & Arden Syntax SIG R. Matthew Sailors, PhD  Assistant Professor, Dept of Surgery, UT-Houston  Co-chair, HL7 Clinical Decision Support TC & Arden Syntax SIG Clinical Decision Support and Arden Syntax
  • 4. Overview • Patient information systems trends & concepts • Enterprise Data Warehouse (EDW) – Basic Terms and Concepts – Case Study Examples – Intermountain Healthcare – Northwestern University • Clinical Decision Support
  • 5. 5 Information Systems: The Three Perspectives Transaction Systems: Collecting data that supports analytics & efficient workflow Analytic Systems: Aggregating and exposing data to improve workflow Knowledge Systems: Organizing, sharing, and linking information • Query and reporting tools • Enterprise data warehouses • Benchmarking data • Document imaging • Videoconferencing • Collaboration tools • Intranets/Internet access • Search engines • EMR’s • Billing systems • GL systems • HR systems • Scheduling systems • Inventory management systems Goal Measurement Goal achievement Goal Achievement Designed to support
  • 6. 6 Patient Information Systems Trends  Transportability and Interoperability – Information moves with the patient  Real-time alerts and reminders – Drug-drug and drug-allergy interactions  Data-driven treatment planning  Disease management at the point-of-care  Payer-driven data collection – Pay for Performance (P4P)  Quality of care reporting  Transparency of cost is coming
  • 7. 7  Health consumerism movement – Demands for improved and more transparent information access – Demands for more security and privacy – The “credit report” phenomenon  Computerized patient records – Legislation and state and federal initiatives are supporting investment in collaborative software  Regional health information networks are receiving funding – For collaborative clinical information sharing and for pay-for-performance initiatives Patient Information Systems Trends
  • 8. 8 Patient Care Data “Customers” Patient Care Data Financial  HIS Coding (HDM)  A/R Management  Standard Costing  Materials Management  Case Mix Clinical  Patient Safety  Clinical Programs  Clinical Support Services  Case Mix Accreditation/Regulatory  JCAHO, NCQA, HEDIS  HIPAA, EMTALA, OSHA, CLIA Third-party Payers  Claims information  Utilization management  Case management
  • 9. 9 Meaningful, maintainable point-of-care clinical decision support •Registration •Scheduling •Accts Receivable •Patient/payer billing •Reporting •HIPAA claims, eligibility, remittance •Benefit plan tracking •Co-pay tracking •Referral management •COB •Risk management •Patient education •Encounter documentation •Charge capture •Diagnostic coding •ePrescribing •Allergy alerts •D-D interactions •Medical history •Messaging & real time collaboration •Patient portal • Self-scheduling • Self-registration • Account management • Results & history • Rx refills • Credit card payment •Lab interfaces •Payer/clearinghouse interfaces (HIPAA) •Integrated orders •Integrated results •ePrescribing •Patient education •Clinical references within context •Affiliated referring partners Business Intelligence/”Pay for Performance” Metrics Workflow & Handoff Between Clinical and Business Processes Core Best Practices Reminders Meaningful Alerts Advantage Differentiator Off The Edge Regional/External Entities Functional Framework: Electronic Health Record Leading Edge • Rare & difficult • The next frontier
  • 10. The Future EHR User Interface • Patient specific data – Much like current EHRs – “Tell me about this patient.” • Disease management data – “Tell me about managing patients like this.” • Treatment options data – “Tell me about my options for treating this patient.” – “Tell me about the most common tests and medications ordered for patients like this.” • Cost of care data – “Tell me about how much these treatment options cost.” • Clinical outcomes data – “Tell me how satisfied patients were with these treatment options.” 10
  • 12. 12
  • 14. 14 Multiple, Collaborative Organizations EDW A single data perspective on the patient care process Diagnostic systems •Lab System •Radiology •Imaging •Pathology •Cardiology •Others Diagnosis Registration & Scheduling Patient Perception Orders & Procedures Results & Outcomes Billing & Accounts Receivable Claims Processing Encounter Documentation •ADT System •Master Patient Index Pharmacy Electronic Medical Record Surveys•Diagnostics •Pharmacy Billing and AR System Claims Processing System Diagnostic systems •Lab System •Radiology •Imaging •Pathology •Cardiology •Others Diagnostic systems •Lab System •Radiology •Imaging •Pathology •Cardiology •Others Diagnosis Registration & Scheduling Patient Perception Orders & Procedures Results & Outcomes Billing & Accounts Receivable Claims Processing Encounter Documentation •ADT System •Master Patient Index Pharmacy Electronic Medical Record Surveys•Diagnostics •Pharmacy Billing and AR System Claims Processing System Diagnosis Registration & Scheduling Patient Perception Orders & Procedures Results & Outcomes Billing & Accounts Receivable Claims Processing Encounter Documentation •ADT System •Master Patient Index •ADT System •Master Patient Index PharmacyPharmacy Electronic Medical Record Electronic Medical Record SurveysSurveys•Diagnostics •Pharmacy •Diagnostics •Pharmacy Billing and AR System Billing and AR System Claims Processing System Claims Processing System Diagnostic systems •Lab System •Radiology •Imaging •Pathology •Cardiology •Others Diagnosis Registration & Scheduling Patient Perception Orders & Procedures Results & Outcomes Billing & Accounts Receivable Claims Processing Encounter Documentation •ADT System •Master Patient Index Pharmacy Electronic Medical Record Surveys•Diagnostics •Pharmacy Billing and AR System Claims Processing System Diagnostic systems •Lab System •Radiology •Imaging •Pathology •Cardiology •Others Diagnostic systems •Lab System •Radiology •Imaging •Pathology •Cardiology •Others Diagnosis Registration & Scheduling Patient Perception Orders & Procedures Results & Outcomes Billing & Accounts Receivable Claims Processing Encounter Documentation •ADT System •Master Patient Index Pharmacy Electronic Medical Record Surveys•Diagnostics •Pharmacy Billing and AR System Claims Processing System Diagnosis Registration & Scheduling Patient Perception Orders & Procedures Results & Outcomes Billing & Accounts Receivable Claims Processing Encounter Documentation •ADT System •Master Patient Index •ADT System •Master Patient Index PharmacyPharmacy Electronic Medical Record Electronic Medical Record SurveysSurveys•Diagnostics •Pharmacy •Diagnostics •Pharmacy Billing and AR System Billing and AR System Claims Processing System Claims Processing System Diagnostic systems •Lab System •Radiology •Imaging •Pathology •Cardiology •Others Diagnosis Registration & Scheduling Patient Perception Orders & Procedures Results & Outcomes Billing & Accounts Receivable Claims Processing Encounter Documentation •ADT System •Master Patient Index Pharmacy Electronic Medical Record Surveys•Diagnostics •Pharmacy Billing and AR System Claims Processing System Diagnostic systems •Lab System •Radiology •Imaging •Pathology •Cardiology •Others Diagnostic systems •Lab System •Radiology •Imaging •Pathology •Cardiology •Others Diagnosis Registration & Scheduling Patient Perception Orders & Procedures Results & Outcomes Billing & Accounts Receivable Claims Processing Encounter Documentation •ADT System •Master Patient Index Pharmacy Electronic Medical Record Surveys•Diagnostics •Pharmacy Billing and AR System Claims Processing System Diagnosis Registration & Scheduling Patient Perception Orders & Procedures Results & Outcomes Billing & Accounts Receivable Claims Processing Encounter Documentation •ADT System •Master Patient Index •ADT System •Master Patient Index PharmacyPharmacy Electronic Medical Record Electronic Medical Record SurveysSurveys•Diagnostics •Pharmacy •Diagnostics •Pharmacy Billing and AR System Billing and AR System Claims Processing System Claims Processing System Hospital X Hospital Y Physician Office Z
  • 15. Sanders’ Hierarchy of Analytic Maturity • Basic business reporting – Financial and Human Resources • Legal compliance reporting – As required by state and federal law – Cancer Registry, mortality rates, et al • Professional accreditation reporting – Joint Commission, Society of Thoracic Surgeons, et al • Quality of care reporting – Physician Quality Reporting Initiative, Leap Frog, et al • Patient Relationship Management (PRM) – Borrowing from Customer Relationship Management in retail – Tailored to the entire context of the patient – Simpler, faster patient satisfaction and outcomes feedback – Clinical “Loose Ends” • Real-time analytic fusion – Blending patient specific data with general patient type data – “Other physicians who saw patients like this, ordered these medications and tests.” 15 Increasing Maturity
  • 16. Healthcare Analytics Adoption Model Level 8 Personalized Medicine & Prescriptive Analytics Tailoring patient care based on population outcomes and genetic data. Fee-for-quality rewards health maintenance. Level 7 Clinical Risk Intervention & Predictive Analytics Organizational processes for intervention are supported with predictive risk models. Fee-for-quality includes fixed per capita payment. Level 6 Population Health Management & Suggestive Analytics Tailoring patient care based upon population metrics. Fee- for-quality includes bundled per case payment. Level 5 Waste & Care Variability Reduction Reducing variability in care processes. Focusing on internal optimization and waste reduction. Level 4 Automated External Reporting Efficient, consistent production of reports & adaptability to changing requirements. Level 3 Automated Internal Reporting Efficient, consistent production of reports & widespread availability in the organization. Level 2 Standardized Vocabulary & Patient Registries Relating and organizing the core data content. Level 1 Enterprise Data Warehouse Collecting and integrating the core data content. Level 0 Fragmented Point Solutions Inefficient, inconsistent versions of the truth. Cumbersome internal and external reporting. 16
  • 17. 17 Lab Admissions Radiology Registration Pharmacy Nursing AR/AP MaterialsMgt Vertical and Horizontal Strategy Intensive Medicine Cardiology Oncology Women’s Health Neurology Step One: Clinical Excellence Programs Step Two: Operational Excellence Programs
  • 18. 18 Examples of Clinical Goals • Decrease the total number of nulliparous elective inductions with a Bishop Score <10 by 50% • Keep the variable cost increase of deliveries without complications resulting in normal newborns to 5.73% for 2003 • For all adult patients with diabetes, increase the percent of patients with LDL less than 100 to >=45.5%. (Currently 44.5%) • Measured glucose values will be between 60 and 155 mg/dl 80% of the time for all ICU patients • 100% compliance to post-surgery radiation therapy protocols for breast cancer cases with >4 positive nodes and tumor size >=5cm • Compliance with the timing of administration of Pre-surgical Prophylactic Antibiotic Usage will exceed 91% • For patients being treated for depression, increase the percentage continuing on prescribed antidepressant for 6 months after filling first prescription to >=44.6%
  • 25. 25 Structured vs. Unstructured Data Representation of Human Experience & Knowledge ComputableAnalyticValue • Text • Video • Recorded Audio • Structured, discrete data • Face-to-Face Audio
  • 27. 27 Case Study • Primary Care: Diabetes – Motive: Improved long-term management of diabetes patients – RAND Study 2002: “64% of diabetic patients receive inadequate care.” – Integrates five disparate data sources – Lab – Problem list – Insurance claims: CPT’s and pharmacy – In-patient pharmacy – Hospital ICD-9 – This one hits home – Winner – National Exemplary Practice Award 2002 – American Association of Health Plans
  • 28. Measure Goal HbA1c (test at least 2 times a year) <7.0% Blood Pressure (check at each office visit) <130/80 mm Hg LDL Cholesterol (test at least every 2 years) <100 mg/dL Triglycerides (test at least every 2 years) <150 mg/dL Foot Exam (perform at least annually) normal Urine Microalbumin/Creatinine Ratio (test at least annually) <30 Dilated Eye Exam (check annually, or every 2 years if well controlled) normal Diabetes CPM: Key Indicators 28
  • 31. 31 Diabetes Management Peer Comparison Chart
  • 32. Case Study • CV Discharge Medications – Motive: Basic protocol adherence – Appropriate discharge meds ordered following CV (IHD and MI) diagnosis and treatment –Results – 1994: 15% (estimate, no hard data) – 2004: 98% (hard data) 32
  • 33. 33 Case Study: CV Discharge Meds
  • 34. 34 Case Study: CV Discharge Meds
  • 35. 35 The Tangible Benefits From Intermountain’s Cardiovascular Clinical Program
  • 36. Case Study • Labor and Delivery - Elective Inductions – Continue to educate physicians and patients on the safe and efficacious practice of elective labor induction. – To maintain at ≤5% elective deliveries that do not meet strict criteria (39 weeks gestation) developed by the Intermountain Obstetrical Development Team. – To measure clinical outcomes of care and report quarterly by provider. 36
  • 37. Elective Inductions Elective Deliveries <39 Weeks Intermountain Healthcare 0% 5% 10% 15% 20% 25% 30% 35% 1999 JanFebM arAprM ayJunJulAugSepO ctN ovD ec 2000 JanFebM arAprM ayJunJulAugSepO ctN ovD ec 2001 JanFebM arAprM ayJunJulAugSepO ctN ovD ec 2002 JanFebM arAprM ayJunJulAugSepO ctN ovD ec 2003 JanFebM arAprM ayJunJulAugSepO ctN ovD ec 2004 JanFebM arAprM ayJunJulAugSepO ctN ovD ec 2005 JanFebM arAprM ayJunJulAugSepO ctN ovD ec Month Percent<39Weeks 37 Intermountain Healthcare, Steve Barlow
  • 38. Elective Inductions Estimated Variable Cost Savings From Elective Induction Protocol Intermountain Healthcare 2001-2005 $26,479 $207,772 $597,367 $380,833 $188,606 $- $100,000 $200,000 $300,000 $400,000 $500,000 $600,000 $700,000 2001 2002 2003 2004 2005 Year VariableCostSavings $- $200,000 $400,000 $600,000 $800,000 $1,000,000 $1,200,000 $1,400,000 $1,600,000 CumulativeVariableCostSavings Yearly Savings Cumulative Savings 38
  • 40. Data Loaded to Date Metric Value Number of Rows 3,173,632,200 Terabytes 2.2 Truckloads 1,233 Complete works of Shakespeare 252,483
  • 41. 41 Early Adopters and Value of the EDW Customer Analytic Use NUgene Relating genomic data and clinical profiles for phenotyping high risk diseases such as diabetes and asthma Neurosurgery A summary of new patients, encounters and diagnoses from the EDW is import daily into MDAnalyze, a Neurosurgery outcomes database Alan Peaceman, MD Creation of a perinatal patient registry for studying clinical quality outcomes; BMI relationships to complications Bill Grobman, MD Statistics of deliveries at NMH in preparation for a grant proposal Dana Gossett, MD Application of Systemic Inflammatory Response Syndrome (SIRS) criteria to pregnant and postpartum women with infectious complications Andrew Naidech, MD First adopter of the Research Patient Data Aggregator for use in research and clinical quality assessment of subarachnoid hemorrhage, intracerebral hemorrhage, and stroke patients NMH Process Improvement A DMAIC project aimed at improving the quality of care for patients seen with bone fractures at NMH. Used the EDW to help narrow and speed their search for bone fracture patients using a query of text-based Radiology reports.
  • 42. 42 Specific Research Example For the last year for the women who deliver, provide… • mean age and standard deviation • percent between 18-34, inclusive • ethnic breakdown, at least by white, black, latino • % smokers • % singletons (i.e. no twins or triplets) • % who receive their prenatal care with an NMH doc • mean BMI and standard deviation • % BMI < 19 • % BMI 19 - 29.9 • % BMI > 29.9 • % who start prenatal care in the first trimester Rapid turnaround (<2 days) to meet a grant submission deadline…
  • 43. 43 Other Examples • How many patients were prescribed an NSAID and who also had a lab value which indicated reduced renal function (lab result of GFR < 50 or Creatinine > 1.5)? – Answer: 725 out of 16214 in calendar year 2007 • What percentage of patients diagnosed with multiple myeloma in remission over age 18 were prescribed bisphosphonates in the past 12 months? – Answer: 18% • How many patients who have had 1 or more low LVEF (<40) measurements in our outpatient echo system (Xcelera) and who have received a low LVEF measurement within the last 180 days and who have not seen one of the following doctors in a Northwestern clinic office visit within the last 120 days? – 'KADISH, ALAN H.' – 'GOLDBERGER, JEFFREY J.' – 'PASSMAN, ROD S.' – 'DENES, PABLO' – 'JACOBSON, JASON‘ – Answer: 309
  • 44. Changes in quality measures during the first 3 months of the study MEASURE Satisfied (%) Sept 301, 2007 Satisfied (%) Dec 31, 2007 Satisfied (%) April 30, 2008 Coronary Heart Disease Beta blocker in MI 0.89 0.91 0.91 Antiplatelet drug 0.90 0.89 0.91 Lipid lowering drug 0.88 0.88 0.89 ACE inhibitor/ARB in DM or LVSD 0.84 0.84 0.85 Heart Failure ACE inhibitor/ARB in LVSD 0.86 0.87 0.85 Anticoagulation in atrial fibrillation 0.63 0.64 0.72 Beta blocker in LVSD 0.83 0.84 0.85 Hypertension control 0.76 0.75 0.76 Diabetes Mellitus Blood pressure management 0.60 0.60 0.63 HbA1c control ( < 8) 0.63 0.65 0.64 LDL control 0.51 0.51 0.52 Aspirin for primary prevention 0.76 0.77 0.83 Nephropathy screening/management 0.81 0.82 0.83 Examples
  • 45. Prevention Screening mammography 0.79 0.80 0.84 Cervical cancer screening 0.80 0.81 0.80 CRC screening 0.49 0.48 0.47 Pneumococcal vaccination 0.49 0.52 0.54 Osteoporosis screening or therapy 0.76 0.79 0.82 Changes in quality measures during the first 3 months of the study MEASURE Satisfied (%) Sept 301, 2007 Satisfied (%) Dec 31, 2007 Satisfied (%) April 30, 2008
  • 46. -20 -10 0 10 20 30 40 50 60 70 80 90 100 % Aspirin for Primary Prevention in Diabetes Physician Performance (most recent 3 months)
  • 49. Why Didn’t the Patient Follow the Protocol? • 167 patient reasons for not following advice for preventive service – 9 have resulted in patient having service • 2 patients unable to afford medication • 14 patients refused medication – 0 have started medication
  • 50. Why Didn’t the Physician Follow the Protocol? • 147 cases in which medical exceptions or modifiers were given – 132 appropriate on initial review – 5 discussed with another reviewer and judged appropriate – 4 discussed with another reviewer and judged inappropriate: feedback given – 6 reviewed with peer reviewer and expert and recommended change in management
  • 52. 52 Clinical DSS Structure  Point-of-Care DSS – Alerts, reminders  Retrospective – What happened?  Prospective – What will happen?
  • 53. 53 Where Does It Appear?  Organization of Data – “checklist effect”  Stand-Alone Expert Systems – often require redundant data entry  Data Repository: Mining  CDSS Integrated into Workflow – push information to the clinician at the point of care – examples: EMR, CPOE
  • 54. 54 The Revolutions in CDSS  Phase 1: Quality and safety of care – What is “good care”? – Did we provide good care? – Barely entering this phase now  Phase 2: Economics of care – What does good care cost? – Did we provide good care at the most effective cost?  Phase 3: Genomics of care – What are the genomic influences on good care? – Did we provide personalized, tailored care?
  • 55. 55 Key Architectural Elements  Data capture/display/storage – EMR – central data repository  Controlled, structured vocabulary  Knowledge representation (e.g., Arden)  Knowledge acquisition  Clinical event monitor: integrate the pieces for many different uses (clinical, research, administrative)
  • 56. 56 Foundation and Rationale for Decision Support Models  Mathematics, mathematical models and decision making  Probability and statistics (Bayesian models)  Rule-based decision-making – IF the patient has symptoms A or B or C THEN – Prescribe medication X and treatment Y and schedule next visit for T weeks  Data-driven models – Looks for patterns within a test set of data and then generalize
  • 57. 57 Justification for CDSS: Medical Errors Estimated annual mortality: Air travel deaths 300 AIDS 16,500 Breast cancer 43,000 Highway fatalities 43,500 Preventable medical errors 44,000 - (1 jet crash/day) 98,000 Costs of Preventable Medical Errors: $29 billion/year overall 1999 Institute of Medicine (IOM) Report
  • 58. 58 Definitions: What is an error?  Error of execution: Failure of an action to be completed as planned  Error of planning: Use of a wrong plan to achieve an aim  Adverse event: An injury caused by medical management (and not the result of the patient’s condition)  Preventable adverse event: An adverse event attributable to error  Negligent adverse event: A preventable adverse event that satisfies criteria for malpractice
  • 59. 59 Errors in Medicine  Hospital admissions: 2.9% (UT/CO, 1992) - 3.7% (NY, 1984) have an adverse event  Proportion of preventable adverse events: 53% (CO/UT) - 58% (NY)  Extrapolate to USA (33.6M admissions in 1997): 44,000 - 98,000 deaths
  • 60. 60 Errors in Medicine  Types of adverse events (Harvard Medical Practice Study, 1991): – drug complications: 19% – wound infections: 14% – technical complications: 13%  50% associated with operations
  • 61. 61 Clinical DSS: The Impact  Examined randomized and nonrandomized controlled trials that evaluated the effect of a CDSS compared with care provided without a CDSS on practitioner performance or patient outcomes.  CDSS improved practitioner performance in 62 (64%) of the 97 studies JAMA. 2005;293:1223-1238.
  • 62. 62 Case Studies: Examples of CDSS Effectiveness  Perioperative Antibiotic Administration – intervention: reminder re timing and type of abx – period: 1988 - 1994 – result: perioperative wound infections dec 1.8% -> 0.9% – avg # doses: 19 -> 5.3 – overall antibiotic cost (constant $) per treated patient: $123 -> $52 Pestotnik SL, Classen DC, Evans RS, Burke JP. Implementing antibiotic practice guidelines through computer-assisted decision support: clinical and financial outcomes. Ann Intern Med 1996;124(10):884-90.
  • 63. 63 Examples (continued): Preventable ADEs  CPOE Implementation – Population: hospitalized patients over 4 years – Non-missed-dose medication error rate fell 81% – Potentially injurious errors fell 86%
  • 64. 64 Examples (continued)  Reminders of Redundant Test Ordering – intervention: reminder of recent lab result – result: reduction in hospital charges (13%) – Tierney WM, Miller ME, Overhage JM et al. Physician inpatient order writing on microcomputer workstations. Effects on resource utilization. JAMA 1993;269(3):379-83.  Preventive Health Reminders in HIV – intervention: reminders to perform screening tests or vaccination (e.g., pap smear, HBV) – result: sig decreased time to documentation (median = 11 vs 52 days) – Safran C, Rind DM, Davis RB et al. Guidelines for management of HIV infection with computer-based patient's record. Lancet 1995;346(8971):341-6.
  • 65. 65 Examples (continued)  Systematic review – 68 studies – 66% of 65 studies showed benefit on physician performance • 9/15 drug dosing • 1/5 diagnostic aids • 14/19 preventive care • 19/26 other – 6/14 studies showed benefit on patient outcome Hunt DL, Haynes RB, Hanna SE et al. Effects of computer-based clinical decision support systems on physician performance and patient outcomes: a systematic review. JAMA 1998;280(15):1339-46.
  • 66. 66 Other CDSS Success Stories  Point-of-Care Decision Support – Bilirubin Management in neonates – Ventilator Management in ARDS – Coumadin Management – Glucose Management in the ICU – Antibiotic Assistant – Infectious Disease Monitoring
  • 67. Medical Artificial Intelligence Just Another Term For Decision Support
  • 68. 68 Goals of AI  Study the thought processes of humans to better understand the complexity of human intelligence  Create computer systems which achieve human levels of reasoning
  • 69. 69 Knowledge Representation Formalisms: Their Role  Express policies (institutional, national, international) in computable format  Formulate interventions in medical practice  Make local variations in guidelines  Provide “intelligence” to a clinical expert system
  • 70. 70 Forms of Knowledge Representation  Bayesian/probabilistic = Decision Analysis  Special Issues: Guidelines & GLIF (Guideline Interchange Format)  Case-based reasoning  Ontologies  Decision Tables  Artificial Neural Networks  Bayesian Belief Networks  Procedural  Production rules Arden Syntax
  • 71. 71 Roots of Medical AI  MYCIN (late 1070s) – Shortliffe, et al, at Stanford – 1970s, infectious disease and antibiotic therapies – Rules-based  PUFF (early 1980s) – Based on MYCIN – Pulmonary data interpretation
  • 72. 72 Roots of Medical AI  APACHE (1981) – http://www.cerner.com/public/Cerner_3.asp?id=3562 – Point of care in ICU
  • 73. 73 Computers Are Good At…  Computational functions - add, subtract, multiply, divide, compare – The most familiar  Symbolic reasoning  Pattern recognition
  • 74. 74 The Arden Syntax  A symbolic language for encoding medical knowledge  Adopted by HL7 and ANSI in 1999  Used to develop Medical Logic Modules (MLMs)  Each MLM can make a single medical decision – MLMs can be chained  Can be used for variety of clinical decision support functions – E.g., alerting physicians of potential kidney failure
  • 75. 75 Arden Syntax: Assessment  Incorporated into several vendors’ products  Growing number of installation sites  Facile for simple alerts/reminders  May not be sufficiently expressive for complex guidelines
  • 76. 76 Support for Arden Syntax Institutions  Cedars-Sinai Medical Center Software Vendors  Eclipsys/Healthvision  McKesson  Siemens Knowledge Vendors  Micromedex
  • 77. 77 Arden Syntax - History HELP LDS Hospital Salt Lake City, UT CARE Regenstrief Institute Indianapolis, IN Arden Syntax 1989
  • 78. 78 Arden Syntax - Rationale Arden Syntax arose from the need to make medical knowledge available for decision making at the point of care.  Allow knowledge sharing within and between institutions  Make medical knowledge and logic explicit  Standardize the way medical knowledge is integrated into hospital information systems
  • 79. 79 Pattern Recognition  Objects, events or processes are described by their qualitative features, logical, and computational relationships  Examples – Computer matches pattern found in a new x-ray to other cases to determine diagnosis – Searching text for context-based key words • Spam filters
  • 80. 80 Wikipedia  Based on either a priori knowledge or on statistical information extracted from the patterns Sensor Feature Extraction Classification Engine Training Set Real Data
  • 81. 81 Other AI Methods  Genetic algorithms – Selection, recombination, mutation  Search algorithms  Constraint-based problem solving – When conditions in variables are met, then execute  Frame-based reasoning
  • 83. Arden Example 83 JAMIA, Volume 19, Issue 4, 1 July 2012
  • 84. 84 In Summary  Enterprise Data Warehouses and Electronic Medical Records work hand- in-hand to address Clinical Decision Support  Artificial Intelligence has yet to prove itself scalable beyond informatics research projects
  • 85. 85 Thank You!  Questions and discussion?
  • 86. © 2016 Health Catalyst Proprietary and Confidential Healthcare Analytics Summit 16 Here’s a sneak preview … David F. Torchiana, M.D. President and CEO Partners HealthCare Former Chairman and CEO of the Mass, General Physicians Organization Summit highlights Jam-Packed Agenda, all focused on outcomes 67 Sessions and stories 8 keynotes, 27 breakouts, 32 Analytics Walkabouts Industry Leading Keynote Speakers We’ll hear from well-known healthcare industry champions. And by popular demand, we've invited back two of our top-rated speakers. CME Accreditation for Clinicians Last year’s HAS 15 summit was awarded 24.0 AMA PRA Category 1 Credits ™ and we expect a similar number this year. Improved "How-to" Case Study Sessions We’ve increased the breakout session times to give more time for detailed “how to” learning while also extending the Q&A time. The Analytics Walkabout Back by popular demand, we will feature 32 new projects highlighting a variety of additional clinical, financial, operational, and workflow analytics outcomes improvement successes. Analytics-Driven, Hands-on Engagement for Teams Analytics will continue to flow through the three-day summit touching every aspect of the agenda. Networking and Fun We will have longer breaks, frequent fun-run/walk opportunities, a night on the town, and some fun and games, including your favorite retro arcade games. Pre-Summit Classes and Training An early half-day of pre-session classes and training options specifically for Health Catalyst clients. Liz Wiseman President, theWiseman Group Bestselling Author, Speaker & Executive Advisor “Rookie Smarts: Why Learning Beats Knowing in the New Game of Work” Anne Milgram Former NJ Attorney General Senior Fellow at NYU School of Law, VP of Criminal Justice, Laura and John Arnold Foundation “ “Criminal Justice Analytics” Eric Siegel, Ph.D. President, Prediction Impact, Inc. Best Selling Author and Founder of Predictive Analytics World “The Power to Predict Who Will Click, Buy, Lie, or Die” Taylor Davis VP, Analysis & Strategy, KLAS Associate Professor of Statistics of Utah David Eccles School of Business Healthcare Analytics Mkt Overview Don Berwick, M.D. Former Administrator, CMS Founding CEO, Institute for Healthcare Improvement Jay Bishoff, MD Director, Intermountain Urological Institute Intermountain Healthcare Top Rated HAS 15 speaker Toby Freier, FACHE President, New Ulm Medical Center Hearts Beat Back ™ Heart of the New Ulm Project HAS 16 Documentary Salt Lake City Sept 6-8 2016 The Grand America Hotel 86