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APT workshop on Digital Student Benchmarking Tool and tracker

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Workshop to the APT conference exploring outcomes of Jisc Digital student work, especially the Jisc/NUS benchmarking tool and the proposed Tracker service from Jisc.

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APT workshop on Digital Student Benchmarking Tool and tracker

  1. 1. Benchmarking the Digital Student experience: an update from Jisc Helen Beetham Sarah Knight Tabetha Newman
  2. 2. 22/0 Student digital experience tracker pilot results 2016 Background 22/06 Student digital experience tracker pilot results 2016 23
  3. 3. http://digitalstudent.jiscinvolve.org » ‘Digital Student’ project › Four studies: HE, FE, Adult and Skills, and Online learners (also a review of practice in schools) › Involved: Lit reviews, reviews of institutional data, student interviews/focus groups, consultation events (1000+), exemplars Stop press! #OLsuccess is next › Identified: 7 Challenge areas, 12 Themes › Produced: a range of resources
  4. 4. What do we mean by ‘digital students’?? » Learning in digital organisations › Student identity mediated via digital systems: registration, records, library, timetable, VLE, assessment... › Learning journey - first contact to alumnus - mediated online › Online sources of learning and know-how - integrated/competing › Digital technologies, media, skills central to most subjects studied › Organisational ‘performance’ digitally monitored and measured
  5. 5. What do we mean by ‘digital students’?? » Learning with their own digital devices, services, practices and expectations (e.g.) › always connected › information <-> communication › continuous recording and sharing › seamless inter-connectivity › ‘content is free’ › rapid feedback › ease of adoption › ...
  6. 6. What do we mean by ‘digital students’?? › less secure › more entrepreneurial › fragmented › uncertainly located › reputation-based › monitored, quantified › distributed human/machine » Preparing for digital work/places
  7. 7. 22/0 Student digital experience tracker pilot results 2016 Outcomes and deliverables 22/06 Student digital experience tracker pilot results 2016 23
  8. 8. Digital students are different
  9. 9. Jisc Digital Student http://digitalstudent.jiscinvolve.org.uk unconnected and vulnerable Access-led Access conceived of broadly 9 mainstream pragmatist Tutor-led Pedagogy –led Institution-led Staff offer range of activities and tools intensive and specialist enthusiast Learner-led Social digital practices are valued Learners who are: Experience the digital environment as: Learn best when: Digital students are different
  10. 10. Outcomes: 7 challenge areas » Joined-up approach » Prepare and progress students » Develop staff skills » Relevant digital curriculum » Digital environment and BYO » Inclusion » Student empowerment and partnership
  11. 11. Deliverables » 60+ institutional exemplars (HE and FE) » ‘Digital Students are Different’ posters » ‘Enhancing the Digital Experience for Students’ cards » ‘The Student Digital Experience in 2020’ » ‘Enhancing the student digital experience: a strategic approach’ guide: jisc.ac.uk/guides/enhancing-the- student-digital-experience » Benchmarking tool developed in collaboration w. NUS » Digital Student Experience Tracker (pilot)
  12. 12. Digital students are different posters 12
  13. 13. Discussion cards for staff/students 13
  14. 14. Benchmarking tool 14 » How might you use this at your institution?
  15. 15. 22/0 Student digital experience tracker pilot results 2016 At your tables 22/06 Student digital experience tracker pilot results 2016 »How might the Benchmarking tool be useful at your institution? »What issues would you want to focus on? 12
  16. 16. 22/0 Student digital experience tracker pilot results 2016 Development of the Tracker »Consultations 2014-2015: demand for a better understanding of learners' digital experiences and expectations »No standard reliable instrument »Tracker questions based on research by the Jisc Digital student project, inc. studies of learners in HE, FE and skills »Consultation workshop with staff and students refined the proposed question set to 12 key questions »Cognitive interviewing with FE and HE students, and early beta testing further refined the questions for piloting 22/06 Student digital experience tracker pilot results 2016 8
  17. 17. 22/0 Student digital experience tracker pilot results 2016 The Tracker questions 1.Access to digital devices, personal and institutional 2.Access to digital services 3.Digital activities in courses of study 4.Guidance and support 5.Overall digital experience 6.STOP 7.START 8.KEEP 9. (11) Value of VLE/LMS 22/06 Student digital experience tracker pilot results 2016 8
  18. 18. 22/0 Student digital experience tracker pilot results 2016 Aims of the Tracker »gather evidence from learners about their digital experience, and track changes over time »make better informed decisions about the digital environment »target resources for improving digital provision »plan other research, data gathering and student engagement around digital issues »demonstrate quality enhancement and student engagement to external bodies and to students themselves 22/06 Student digital experience tracker pilot results 2016 8 Reasons for engaging with the Tracker
  19. 19. 22/0 Student digital experience tracker pilot results 2016 Aims of the Tracker Early findings: »Big appetite for sector benchmarking »Infrastructure, curriculum and strategy development - plus ‘understand’ student experience »Desire for a student-facing ‘digital capabilities’ tool to use alongside the Tracker 22/06 Student digital experience tracker pilot results 2016 8 Reasons for engaging with the Tracker
  20. 20. 22/0 Student digital experience tracker pilot results 2016 Piloting the Tracker »Survey implemented in BOS, a system developed for UK HE/FE and already used by many »50+ education providers applied: 24 chosen based on a spread of institutional sizes, types and locations »Pilot sites required to involve stakeholders, consider how they would engage learners, and explore hoped-for benefits »Teams at each pilot site responsible for: customising the survey, releasing it to learners, maximising completion rates and analysing their own data 22/06 Student digital experience tracker pilot results 2016 9
  21. 21. 22/0 Student digital experience tracker pilot results 2016 Support for the pilot »Six separate guides produced to support the pilot process and to ensure parity of data collected »Sites had only the guides and collective email/blog postings to reproduce service delivery »Project negotiated for sector benchmarking data to be made available within BOS »Pilot sites took different approaches to engaging stakeholders and eliciting learner responses 22/06 Student digital experience tracker pilot results 2016 10
  22. 22. 22/0 Student digital experience tracker pilot results 2016 Where we are today »10,753 unique data sets »Initial data report released, press released »Each site achieved a good response rate: analysing, understanding and responding to their data »Feedback about the pilot process (18 out of 24 sites) »The experience of six contrasting sites is being explored in more detail, including feedback from learners and other stakeholders 22/06 Student digital experience tracker pilot results 2016 11
  23. 23. 22/0 Student digital experience tracker pilot results 2016 More information 22/06 Student digital experience tracker pilot results 2016 »Full report is available from: http://bit.ly/student-tracker-report »Further information about the pilot and the process: http://bit.ly/jiscdigidataservice 12
  24. 24. 22/0 Student digital experience tracker pilot results 2016 At your tables 22/06 Student digital experience tracker pilot results 2016 »How might the Tracker be useful at your institution? »What would you most want to find out from your learners? 12

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