The document summarizes the key features of a call center setup including: 1) The admin can create up to 10 extensions and add additional agents. 2) Only the admin can create agent accounts. 3) Agents must login via a web interface to receive calls and can login, logout, pause, and unpause their status. 4) Admin and agents can access call reports on a daily, weekly, and monthly basis and admins can view agent-specific reports.

1. Call Center Setup
1) Creating the 10 Extensions and Admin can also add the Agents up to as he wish
2) Only Admin can Create the Agents.
3) To attend all the Calls, Agents should Login from Web-Inferences.
Once login into the Interface. Four Buttons are there to attempt the Calls
A) login :- All Call comes to Him.
B) logout :- Exit
C) Pause : - Break Time
D) UnPause :- After Break Time. Again
4 ) Call Reports
Admin can see all call Reports.
Reports are in
Daily Base
Weakly
monthly
Agents wise
Agents can see their Call Reports.
5) Spying
This is Only For Admin. So he Spy the Call of the Agents quot; Whats Going on quot;.
6) Features:
1 ) Web-interface for Both Admin and Agents.
2) Admin can change the IVRs file from Web-inference only.
7 ) Best Featuring in this Setup.
Admin can Spy all the Calls of Agents. either from his mobile or Residence
number.
But before he Spying the Agents, He has to Enter his the Mobile or
land number in his Interface to Spy.
8 ) 6 months Free Trouble Shooting and also Support.
9 ) System Manual Use
10 ) System specifications
Hard Disk = 40 GB
Ram = Greater than 512 MB
Processor = Pentium 1V. 1.80 ghz
Options 3, When the Agents, Are in Pause mode, this will automatically Transfer to
another aAgents in Queue.