Senior Vice-President & CIO, John Wiley & Sons, Inc

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Warren C. Fristensky,
Senior Vice-President & CIO, John Wiley & Sons, Inc. at Global Sourcing Council Conference at Stevens Institute of Technology.

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Senior Vice-President & CIO, John Wiley & Sons, Inc

  1. 1. Warren C. Fristensky Senior Vice-President & CIO, John Wiley & Sons, Inc. Manila/New York International Videoconference – February 9, 2009
  2. 2. Agenda <ul><li>Wiley Business Strategy – Enabling Technology </li></ul><ul><li>Wiley Technology Strategy </li></ul><ul><li>Wiley FY09 Strategic Plan - Key Initiatives </li></ul><ul><li>Wiley Offshoring - Approach and Key Factors </li></ul>
  3. 3. Books, Journals, Electronic Intermediaries Customers Product Centric Customer Centric Customers Wiley Enabling Technology Contact & Content Management Enabling Technology
  4. 4. Hosting Traffic - USDC
  5. 5. Wiley Technology Strategy <ul><li>Global Common Systems </li></ul><ul><ul><li>All locations get the best Wiley has </li></ul></ul><ul><ul><li>Lower cost/high functionality </li></ul></ul><ul><ul><li>Business flexibility and agility </li></ul></ul><ul><li>Shared Enterprise Data </li></ul><ul><ul><li>Common standards and business rules </li></ul></ul><ul><ul><li>Common reporting and controls </li></ul></ul><ul><li>Integration to reduce complexity/risk </li></ul><ul><ul><li>Long term systems lifespan </li></ul></ul><ul><ul><li>Long term stability in staff, technology, investment </li></ul></ul><ul><ul><li>Avoid ‘Big Bang’ and big holes </li></ul></ul>“ the more standard your systems, ……………… ..the more flexible your business”
  6. 6. <ul><li>Outsourcing and Offshoring </li></ul><ul><li>Strategic outsourcing partnerships to work on major projects for: </li></ul><ul><ul><li>Higher Education sales automation, </li></ul></ul><ul><ul><li>Corporate Business Intelligence Services, </li></ul></ul><ul><ul><li>Publishing and Editorial systems, </li></ul></ul><ul><ul><li>Electronic fulfillment (eCore). </li></ul></ul><ul><li>Alternative to fixed cost, full time staff for key time-dependent priority projects. </li></ul>FY2009-FY2011 Strategic Plan
  7. 7. <ul><li>Wiley Culture/Partner Culture – collaborative, members of a single team </li></ul><ul><li>Communication – </li></ul><ul><li>project management, relationship management </li></ul><ul><li>Partnership – </li></ul><ul><li>trusted long-term relationship, management engagement </li></ul>Key Factors in Picking your Offshoring Partner
  8. 8. <ul><li>Master Contract – balanced, fair, </li></ul><ul><li>Statements of work – quasi-fixed time/cost/scope </li></ul><ul><li>Experience - in Multi-cultural, Global Business and Systems Development </li></ul><ul><li>Cost – cost efficiency over time </li></ul>Key Factors in Picking your Offshoring Partner
  9. 9. <ul><li>Location drivers – </li></ul><ul><li>Stability in Political/Social Sphere </li></ul><ul><li>Stability in Geographic Region </li></ul><ul><li>Stability in Infrastructure (Power, Physical Security) </li></ul><ul><li>Cost profile – now, future </li></ul><ul><li>Access to qualified labor force </li></ul><ul><li>Language/culture expertise </li></ul><ul><li>Global Reach of Partner </li></ul>Key Factors in Picking your Offshoring Partner

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