Case Study Pierce County - Summary by GoLeanSixSigma.com

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Case Study: Pierce County Procurement Streamlines Contracting & Procurement Proccesses By: Julie Griffin, Project Manager, Department of Public Works & Utilities Summary by: GoLeanSixSigma.com

Business

Case Study:
Pierce County Procurement
Streamlines Contracting &
Procurement Processes
Using Lean To Standardize Processes
By: Julie Grifﬁn, Project Manager, Department of Public Works & Utilities
Summary by:

Public Works & Utilities (PWU)
• used to have its own contracting and procurement
processes
• sought to streamline its work
• combined Lean principles and best practices to
eliminate invoice processing delays and approval
times

• One standard invoicing process
replaced seven processes
• One standard process for
assigning work replaced eight
processes
• One standard process for
procuring and managing small
works contracts replaced eight
processes
Department Establishments

Process Improvement Techniques Used
• Work ﬂow mapping
• Root cause analysis
• Brainstorming
• Voice of the Customer (VOC)

Improving Completion Rates &
Reducing Errors
• The team also
• reduced the amount of repeated work
• began creating requests for proposals and
amendments correctly the ﬁrst time from 50% to
90-95%
• launched the implementation phase of the contract
management review initiative

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Case Study Pierce County - Summary by GoLeanSixSigma.com

1. Case Study: Pierce County Procurement Streamlines Contracting & Procurement Processes Using Lean To Standardize Processes By: Julie Grifﬁn, Project Manager, Department of Public Works & Utilities Summary by:

2. Public Works & Utilities (PWU) • used to have its own contracting and procurement processes • sought to streamline its work • combined Lean principles and best practices to eliminate invoice processing delays and approval times

3. • One standard invoicing process replaced seven processes • One standard process for assigning work replaced eight processes • One standard process for procuring and managing small works contracts replaced eight processes Department Establishments

4. Process Improvement Techniques Used • Work ﬂow mapping • Root cause analysis • Brainstorming • Voice of the Customer (VOC)

5. Improving Completion Rates & Reducing Errors • The team also • reduced the amount of repeated work • began creating requests for proposals and amendments correctly the ﬁrst time from 50% to 90-95% • launched the implementation phase of the contract management review initiative

6. Start Improving Today. Get your free Lean Six Sigma Yellow Belt Training by visiting  goleansixsigma.com/free-lean-six-sigma-training/ Register For Your   Free Lean Six Sigma Training

Case Study Pierce County - Summary by GoLeanSixSigma.com

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