The document discusses the evolving roles and responsibilities of HR professionals. It notes changes in the internal and external environment that require HR to shift from operational and administrative to more strategic, consultative, and proactive roles. Key emerging roles for HR professionals include serving as a human capital developer, functional expert, employee advocate, and strategic partner to help meet business needs and ensure customer satisfaction through a competent and engaged workforce. The roles of HR are shifting from the past focus on monitoring and short-term activities to a future emphasis on long-term solutions, partnership, and leadership.

1. INTERNAL PROCESSES & SYSTEMS
(Evolving HR Processes)
KEY METRICS REVIEW & PLANNING
(Staffing, Attrition, Performance, EVA)
EMPLOYEE ENGAGEMENT
(Satisfaction, Career Aspirations & Celebrations)
SUPPORTING BUSINESS NEEDS
(HR Structure, Recruitment, & Allocation)
CUSTOMER SATISFACTION
(Competent Workforce, delivering quality)
NEW HR MANDATENEW HR MANDATE
DEVELOPMENT OF HR WORKFORCE
(Competency Planning, & Development )

2. Need for HR Value – Changing
Dynamics
Change in internal
environment
Change in external
environment
• Company focus
• Nature of work
• Employee profile
• Employee aspiration
Competition
Technology
Globalization
Local & foreign
regulations

3. Role of HR Professionals
The Past The Future
• Operational
• Monitor
• Short term
• Administrative
• Reactive
• Activity focus
• StrategicStrategic
• PartnerPartner
• Long termLong term
• ConsultativeConsultative
• ProactiveProactive
• Solution focusSolution focus

4. Emerging Roles for HR
Professionals
Human Capital
Developer
Functional
Expert
Employee
Advocate
Strategic
Partner
HR Leader

5. Evolution of HR Roles
Now onwards….Now onwards….Till now….
• Employee
Champion
• Administrative
Expert
• Change Agent
• Strategic Partner
• Employee Advocate (EA),
Human Capital (HC) Developer
• Functional Expert
• Strategic Partner
• Strategic Partner
• Leader

6. Evolution of HR Roles
Now onwards….Now onwards….Till now….
• Employee
Champion
• Administrative
Expert
• Change Agent
• Strategic Partner
• Employee Advocate (EA),
Human Capital (HC) Developer
• Functional Expert
• Strategic Partner
• Strategic Partner
• Leader