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Broken Experiences: Fixing UX One Pixel at a Time
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IA Summit 2012, New Orleans, LA
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Broken Experiences: Fixing UX One Pixel at a Time
1.
BROKEN EXPERIENCES FIXING UX
ONE PIXEL AT A TIME Gabi Moore & Christian Crumlish
2.
What we are
going to talk about
3.
HOW IT STARTED
4.
The Consumer Experience Team
5.
6.
Basic Rules http://www.sxc.hu/profile/ToivoL
7.
8.
THE ISSUES
9.
Typos
10.
Broken Links
11.
Bugs
12.
Branding Violations
13.
Editorial Issues
14.
Visual Design Issues
15.
Experience Issues
16.
THE PROCESS
17.
Eating
Your Own Dog Food http://www.sxc.hu/photo/926964/
18.
19.
20.
21.
22.
What is
fixed? http://www.ghettoredhot.com/scissors-broke/
23.
THE SITE
24.
25.
26.
27.
Adapting
to Issues http://www.flickr.com/photos/ecololo/
28.
A New Home
29.
WHAT WE LEARNED
30.
All
Experiences Count http://www.flickr.com/photos/yakoshka/
31.
Mechanism Alone is
not the Solution
32.
No One Size Fits All Policies
33.
THANKS! Gabi Moore
Christian Crumlish @gabimoore @mediajunkie about.me/gabimoore mediajunkie.com