This presentation provides the reasons of adopting processes and what are the common misunderstandings of common people.

1. Prepared by:
Abid Malik
abid_umar@hotmail.com

2. Introduction
 This presentation has been developed on the basis of
consultancy, compliance monitoring, auditing and
trainings
 These gaps have been identified by interviewing
different executives from the different organizations,
like: Banks, Software Houses, Institutions, Textiles
,etc.
“Quality” is not just a word for us. It’s our way of doing Business.

3. Quotes about Processes
 Software Process is just Time Waste!! I tried to follow
process by book and it turned out to be a disaster
 We have Experienced Managers & no need of processes
 We have the latest & the best technology so we need not of
processes
 We implemented ISO9001:2000, but it proved to be a
HUGE overhead
 With tight schedules & even tighter budgets, we just can’t
afford software process improvement
 Efficiency is secondary to me. My first priority is code
development!
“Quality” is not just a word for us. It’s our way of doing Business.

4. Common Misconceptions of
Process
 Investment in Processes means More Cost
 Industry operates at such a low margin that it
cannot afford processes
 Processes increase overheads, resulting into more
development and/or deployment time
 Processes make an organization inefficient. Our
time is consumed by documentation, rather than
coding
“Quality” is not just a word for us. It’s our way of doing Business.

5. Hallmarks of S/W Industry
 Its an unfortunate truth that our most projects
are:
 Late: deadlines are usually missed
 Over budget: cost more than planned
 Not fully functional: don’t have all the promised
features and functionalities
 Defective: deployed with defects and need heavy re-
work to remove them
“Quality” is not just a word for us. It’s our way of doing Business.

6. Common Gaps in S/W Industry
 Process Enforcement: Process descriptions are neither
rigorously followed nor enforced
 Process Documentation: Organizational Processes like,
Risk Management, Project Monitoring and Control,
Corrective and Preventive Action, Meta Data Process, &
Peer Review Process are neither documented nor
implemented
 Project Estimation: Estimations take place only on the
basis of expert judgment, no defined process / mechanism
 Cost and Size Estimation: Development and QA Teams do
not estimate size and cost
 Change Management: Process does not exist
“Quality” is not just a word for us. It’s our way of doing Business.

7. Common Gaps of S/w Industry
 Coding Standards: Development Teams do not follow
project / product defined coding standards
 Performance Indicators: are not defined. E.g.: Defect
Detection Percentage, Number of defects found
 Testing Approach: is not identified for each module and
release, based on identified product risks
 Product Quality Criteria: is not defined. E.g.: All high
priority product risks are mitigated, Defect detection rate
falls below the threshold level
 Traceability Matrix: documents are not developed
 Milestone Reviews: Teams neither plan nor conduct
“Quality” is not just a word for us. It’s our way of doing Business.

8. Why Improve Processes?
 Because processes are the foundation for all other
business improvements, and critical for:
 Lasting improvements & success
 Successful technology insertion
 Getting rid of fire fighting mode
“Quality” is not just a word for us. It’s our way of doing Business.

9. Realities about Processes
 Industry operates on low profits because it does not
have efficient processes.
 Engineers do lot of re-work because of incapability of
existing processes.
 If a process makes you do unnecessary work, then its
not an efficient process.
 An effective process must reduce your response time,
increase productivity and stabilize your internal
systems.
“Quality” is not just a word for us. It’s our way of doing Business.

10. Why SPI Efforts Fail
 Lack of Executive Management support and
commitment.
 Lack of middle and 1st-line management commitment.
 Organizational culture unwilling to change e.g.,
“Hero-developer” culture.
 Lack of commitment to continuous SPI improvement.
 Do it yourself approach!!!
“Quality” is not just a word for us. It’s our way of doing Business.

11. Benefits of Improving Processes
 Processes enable you to understand what is and is
not going on
 People develop their potential more fully and are
more effective within the organization
 By defining, measuring, and controlling the
process, improvements are more successful and
sustained
 The likelihood that appropriate technology,
techniques, and tools are introduced successfully
“Quality” is not just a word for us. It’s our way of doing Business.

12. Effective Processes
 What happens when effective processes are
applied in an organization?
 Reduced:  Improved:
 Defects  Quality
 Cost  Time to Market
 Time  Customer Satisfaction
 Risks  Performance
“Quality” is not just a word for us. It’s our way of doing Business.

13. Process Improvement Mechanism
 Simply deciding to “Improve Processes” is not enough to
achieve benefits.
 Defining good processes, using, measuring the results, and
making improvements based on what you have learnt are all
key to reaping benefits.
 The Process improvement models & standards are a
foundational part of a comprehensive approach for
organizations to understand:
 Why processes should be improved
 What would best fit for your needs
 How to implement them
“Quality” is not just a word for us. It’s our way of doing Business.

14. Feel free to contact me for any query and assistance.
Thank You!
Abid Malik
abid_umar@hotmail.com
m_abidmalik@hotmail.com
Pakistan: +92-333-4274868
Saudi Arabia: +966-530-865246