Business Challenge: Thomson Reuters needed to provide their customers with transparent updates of their desktop financial tools software, which is used 24 hours-a-day, 7 days-a-week by thousands of financial professionals. In some cases, they wanted to allow large customers to control when updates are rolled out to their users. In other instances, they needed to deliver updates directly to the users.

1. Transparency and Scalability -
Key Requirements When Distributing
Software Updates
Since its founding in 1851, Thomson
Reuters has grown to become the world’s
leading source of intelligent information for
the financial community. With thousands
upon thousands of users worldwide, the
need to keep customers’ desktop financial
software running smoothly with the most
up-to-date software version is critical to
keeping customer satisfaction levels high.
Thomson Reuters Eikon software
application for the desktop, released
last year, provides real-time financial
information from markets all over the
world. In preparation of the Thomson
Reuters Eikon launch, Andrei Borsaru and
Katherine O’Leary from Thomson Reuters
were tasked with defining the update
process for their new product. One of
Thomson Reuters’ key criteria (as well as a
key customer requirement) was to ensure
that the software update process was as
transparent and least intrusive to the end-
user desktop as possible.
“We needed to transparently provide our
customers with critical software updates
in the least intrusive way possible,”
said Andrei Borsaru, responsible for
Thomson Reuters Eikon Deployment and
Installation at Thomson Reuters. He adds,
“The software update process needed to
be easy to deploy and install as well as
comply with our large customers’ need to
control the roll-out of the updates to their
user community.”
Over the next few years, Thomson Reuters
hopes to migrate all of its current users to
the Thomson Reuters Eikon solution, which
means that Thomson Reuters Eikon would
be running on around 300,000 terminals.
Therefore, it is critical that they keep their
customers on the most current version of
the software to keep maintenance and
support costs in check.
The Buy-Versus-Build Decision
When first undertaking this initiative,
they were tasked with determining if they
wanted to continue to use an in-house
developed software update solution
or purchase a commercially available
software update solution.
Thomson Reuters determined very early
on that they would only build a software
update solution as a last resort. They
wanted to benefit from the expertise and
experience of a commercially available
software update solution. They needed
a solution that they could seamlessly
integrate into their software application
so that they could focus on their core
competencies rather than building their
own software update solution.
Searching for a Best-In-Class Software
Updating Solution
Early on in their search, Thomson
Reuters came across FlexNet Connect,
the software update solution from
Flexera Software. As a long-term user
of InstallShield, the gold standard for
building Windows®
installations and used
by virtually every major software company
in the world, they had reassurance
knowing that FlexNet Connect and
InstallShield were from the same world-
class organization.
Borsaru explains, “We worked closely
with the InstallShield product in the past
and had a very positive experience
with Flexera Software, their technology
Case Study:
Thomson Reuters Eikon
“Flexera Software’s FlexNet Connect solution
enabled us to release our Thomson Reuters
Eikon product with best-in-class software update
capabilities that gives our customers peace of mind
that their real-time financial desktop software will be
up-to-date and operational 24/7.”
Andrei Borsaru
Thomson Reuters
Customer Profile: Thomson Reuters is the world’s leading source of intelligent
information for businesses and professionals, offering the ultimate set of financial
tools for a new generation of financial professionals. Their newest product,
Thomson Reuters Eikon, will redefine how financial professionals work by placing
the most comprehensive market information, news, analytics and trading tools
available into a desktop as simple to use and as collaborative as the Internet.
Challenge:Thomson Reuters needed to provide their customers with transparent
updates of their desktop financial tools software, which is used 24 hours-a-day, 7
days-a-week by thousands of financial professionals. In some cases, they wanted to
allow large customers to control when updates are rolled out to their users. In other
instances, they needed to deliver updates directly to the users.
Solution:Thomson Reuters implemented FlexNet Connect, a component of
the FlexNet Producer Suite for Software Vendors from Flexera Software.
Thomson Reuters uses the FlexNet Connect solution to electronically deliver
updates to customers.
Benefits:FlexNet Connect, the software updating solution from Flexera Software,
enables Thomson Reuters to lower maintenance and support costs by providing
critical software updates to users of their Thomson Reuters Eikon financial software.

2. Flexera Software, Inc.
1000 East Woodfield Road,
Suite 400
Schaumburg, IL 60173 USA
Schaumburg
(Global Headquarters):
+1 800-809-5659
United Kingdom (Europe,
Middle East Headquarters):
+44 870-871-1111
+44 870-873-6300
Japan (Asia,
Pacific Headquarters):
+81 3-4360-8291
For more office locations visit:
www.flexerasoftware.com
© 2011 Flexera Software, Inc. and/or InstallShield Co. Inc. All other brand and product names mentioned herein may be the trademarks and registered trademarks of their respective owners.
FNC_CS_Thomson-Reuters_Jun11
and consulting teams. So when the time
came to choose a partner for a software
update solution, we knew that Flexera
Software was the right choice. We wanted
a market-ready solution that was proven
and viable; FlexNet Connect met and
exceeded our requirements. It also gives
us room to grow and allows us to take
advantage of even more capabilities down
the road.”
Based on previous experience with the
Flexera Software support organization
Thomson Reuters also knew they would
be partnering with an organization that
provided quick response and turnaround
times, key attributes of making sure the
partnership was a success.
FlexNet Connect Software Update
Solution Delivers Value to Thomson
Reuters Eikon
“Our customers most requested
requirement was that they be empowered
to control when software updates are
rolled out to end users. By choosing the
FlexNet Connect solution we have the
option and flexibility of providing our
large customers with this power to control
the update process, or we can directly
push out updates to our customers,”
says Katherine O’Leary, responsible
for Thomson Reuters Eikon Deployment
and Installation.
By adopting FlexNet Connect, Thomson
Reuters expects to achieve a host of
benefits, including:
• Streamlined software update process
that can be executed globally,
simultaneously and consistently
• Lower maintenance and support costs
by keeping customers up-to-date on
the latest software versions
• Higher customer satisfaction by giving
larger customers the power to control
when updates are pushed out to user
community
“During the entire product development
lifecycle we have been impressed with
the help that we have received from
Flexera Software—from executives, to
engineers, to product management—it
has been a privilege to work with the
Flexera Software team,” explains O’Leary.
“Flexera Software’s real desire to work
with our team and the fact that they
listened to our suggestions and feedback
for new requirements/features has helped
us build a strong relationship.”
In Summary
Borsaru summarizes, “Flexera Software’s
FlexNet Connect solution enabled us
to release our Thomson Reuters Eikon
product with best-in-class software update
capabilities that gives our customers
peace of mind that their real-time financial
desktop software will be up-to-date and
operational 24/7.”
About Flexera Software
Flexera Software is the leading provider
of strategic solutions for Application
Usage Management; solutions delivering
continuous compliance, optimized usage
and maximized value to application
producers and their customers. Flexera
Software is trusted by more than
80,000 customers that depend on our
comprehensive solutions- from installation
and licensing, entitlement and compliance
management to application readiness
and enterprise license optimization - to
strategically manage application usage
and achieve breakthrough results realized
only through the systems-level approach
we provide. Flexera Software is a
privately-held company and an investment
of private equity firm Thoma Bravo, LLC.
For more information, please go to:
www.flexerasoftware.com
“Our customers most requested requirement
was that they be empowered to control when
software updates are rolled out to end users. By
choosing the FlexNet Connect solution we have
the option and flexibility of providing our large
customers with this power to control the update
process, or we can directly push out updates to
our customers.”
Katherine O’Leary
Thomson Reuters